Personal Banker Safe Act - West Hollywood Sunset Branch jobs at Citi Group in United States, West Hollywood

Role Overview

The Global Head of Public Sector Group (PSG) is responsible for the global leadership of banking teams that serve central, state, and local governments, public asset managers, state owned enterprises, and development organizations. The role requires extensive engagement internally and externally, developing and maintaining senior client relationships by understanding clients’ needs and delivering the best of Citi. The role has combined direct management responsibility and oversight for of more than 100 bankers globally and requires the integration of shared corporate bankers in every network country, CCO’s as senior PS bankers with the global PS banking team for an effective coverage model. relationships. This role is a member of the Corporate Bank Executive Committee and reports directly to the co-heads of Citi’s Corporate Bank.

Job Description

This global leadership role encompasses strategic business development, client relationship management, and thought leadership within the public sector. The individual will be responsible for the following:

• Attract, develop and retain top, diverse Public Sector banking talent. Foster mentorship and talent management globally for all bankers and CCO’s covering PS.
• Develop and execute a client -driven franchise growth strategy that drives sustainable and profitable growth and maintains and extends leadership wallet share position (top #3)
• Lead team in analyzing market trends to identify growth opportunities and lead co-development of PS segment specific solutions in partnership with key product areas and other industry groups (Examples: Markets solutions JV and JV with industrials on Defense Financing solutions).
• Drive thought leadership and engage in policy development for key themes important to PS clients. Represent Citi and increase brand visibility at key global events.
• Drive effective planning, coordination, oversight and execution of all PS segment growth strategies in partnership with global and regional partners (product, banking, franchise, client, risk, compliance, legal, GGA, etc.).
• Develop senior trusted advisor relationship with key clients and countries consistently seeing them 3 – 4 x a year.
• Work in partnership with CCO’s/International Cluster heads to make sure we achieve Trusted Advisor where needed to drive growth plans .
• Ensure efficient capital allocation and delivery of targeted returns, partnering with GCM and Risk.
• Ensure ethical conduct and transparency in all business practices. Effectively identify, escalate and manage all risk and control issues. Understand and effectively manage the heightened role of franchise risk associated with PS transactions.
• Have a broad, strategic mindset on how PS franchise should connect with all other industry groups and own how to achieve success for all clients and the franchise/countries being served. Actively contribute to all banking key governance forums and strategic planning processes.
• Own strategy development, origination and execution across the entire wallet of all PS clients. Work closely with IB industry groups to identify strategic transactions.

Knowledge/Experience:

• Extensive client interaction at senior level and/or relevant product experience
• Full knowledge of entire suite of products and possess a corporate finance mindset.
• Proven track record of deal origination and structuring.
• Consistently deliver on revenue and budget targets.
• Strong credit skills and experience, particularly for sovereign credits
• Deep geographic, political, macro-economic and cultural understanding of the emerging markets. Deep understanding of US government including key agencies and those of other countries.
• Understanding of the evolving space of development finance and development finance at the regional and country level, in addition to key MDB’s (World Bank, ADB, etc.)

Skills:

• Leadership - Demonstrated ability to lead a large, complex global organization with vision and purpose and proven track record of success.
• Vision and Proactive Action: Ability to quickly translate trends, themes into new business opportunities and re-direct resources to drive executionAnalytical - Assimilating new information quickly and relating it to the needs of the client base.
• Organizational - Managing business across a large client portfolio with diverse client teams.
• Verbal and Written - Communicating the detail of complex client relationship and situations to a broad range of internal contacts.
• Team Player - Strong interpersonal and influencing skills. Someone whose motives and desire to drive collective success for Citi is clearly demonstrated in how they drive the business.

Qualifications:

• Extensive level of experience in financial services, and in serving large and complex clients.
• Experience in people management, both in direct management and in systems leadership across large multi-team groups.
• Strong Corporate Finance and Credit Experience (10+ years). Existing SCO preferred.
• In-depth experience and understanding of banking products – loans / debts (short and long-term), capital management, cash management, trade products; corporate and structured finance; DCM; derivatives products, and investment banking offerings (advisory, equity).
• Demonstrated ability to balance between internal management and external client time
• Demonstrated understanding of compliance issues and regulatory requirements (global and local).
• Proven leadership skills and strategic thinking – ability to create momentum with a collective agenda balancing multiple products, stakeholders and priorities. Translate vision into executable plans.
• Demonstrated intellectual interest in public sector challenges and topics, and a willingness to lead Citi’s organizational response to future changes.
• Proven analytical and problem-solving skills with a pragmatic approach to optimizing limited resources.
• FINRA licenses (SIE, S79, S63, S24) if based in the US.

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's/MBA degree preferred from a top economics, business, or financial engineering program

Anticipated Posting Close Date:

Multilingual Spanish Speaking Preferred

Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)
• Good leadership skills and the ability to motivate others
• Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals
• Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed
• Assisting and providing coverage for leadership team with leading by example
• Provide feedback to management on ways to enhance sales processes and service delivery
• Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies
• Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

Anticipated Posting Close Date:

Responsibilities:

• Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program
• Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers
• Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience
• Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals
• Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/ marketing tools available to uncover opportunities, and present product offers/financial solutions
• Understand and comply with Citibank policies, standards and procedures
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Previous banking, retail, or sales experience preferred
• Knowledge of Smart Banking tools and technologies
• NMLS registration; Safe Act compliant
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

Time Type:

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

Anticipated Posting Close Date:

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Responsibilities:

• Consult with customers about their financial situation, financial and personal objectives and lending needs for the purpose of helping them achieve their home ownership goals.
• Collect and analyze information about the customer's financial situation, financial and personal goals, tolerance for risk and change, plans for the future, income, assets, debts, cash flow, and credit history.
• Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution.
• Make recommendations to customers about which lending solutions would best meet the customers' financial and personal objectives
• Advise customers about the consequences, risks, and benefits of alternative lending solutions.
• Promote Citi's brand, and promote Citi as the provider for lending and other financial solutions. This includes promoting Citi and its financial services to real estate agencies, builders, other referral sources, and customers.
• Visit customers outside of Citi's offices, with such visits to vary based on clientele, geography, market conditions, and other factors.
• Work as a team with all internal partners to support and grow our customers.
• Refer customers who seek financial services other than lending solutions to the appropriate Citi professionals.
• Partner with Operations teams to ensure the seamless transfer of the loan application in order to provide documents to the Processors and acquire any additional information needed by the Processors and/or Underwriters.
• Work with Processors/Closers and customers to ensure the timely closing of the customer's loan.
• Go outside to key referral relationships (Realtors, CPA's, Builders, etc). to drive mortgage business into the bank.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Introduce clients to segment partners when appropriate (including but not limited to Bank, Wealth Management, Small Business, Cards, etc.
• Keep abreast of trends and developments in local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals
• Attend a minimum of 2 – 3 Diverse Realtor and/or affordable housing nonprofit events per month.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Residential Mortgage experience required
• 3+ years previous mortgage sales experience required
• Established relationships with diverse realtor organizations and affordable lending nonprofits in origination territory
• Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs.
• Established book of business
• FHA/VA & conventional loan experience is preferred
• The ability to comprehend and explain financial calculations and pricing alternatives.
• The ability to communicate with customers about the proper documents and information needed to obtain a particular loan.
• Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA.
• Demonstrated customer service skills
• Self-motivated and able to work independently
• Strong relationship development and management skills
• Expertise of general lending products and overall mortgage industry.
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing
• System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities.
• Originate minimum of 3 loans per month with a minimum mix of 50% being either CRA eligible or within minority tracts.

Education:

• Bachelor's/University degree or equivalent experience

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities. As part of this registration process, you must be fingerprinted unless you have fingerprints are on file with NMLS Registry that are less than 3 years old. This position further requires that you maintain and renew that registration on an annual basis, update registration information with the Registry on a timely basis, and provide your unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

Anticipated Posting Close Date:

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Responsibilities:

• Grow your assigned book of business by leveraging inbound and outbound interactions with new and existing clients to share the Citi value proposition, uncover stated and unstated client needs and transform service transactions into sales/referral opportunities
• Deepen existing client relationships by investing time getting to know your clients, transforming these learnings into meaningful recommendations, and staying connected beyond the point of sale while delivering remarkable client experience
• Represent Citibank as a brand ambassador, an expert on Citi’s products and their benefits and an educator on digital innovations
• Leverage phone, e-mail, and video channels to perform regular customer outreach including outbound sales, follow ups on pending recommendations and services, and proactive check-ins; maximize the effectiveness of these calls through appropriate planning and prioritization
• Cultivate relationships with partners, including Small Business, Home Lending and Personal Wealth Management, enabling you to fulfill or provide appropriate referrals to meet client needs
• Invest in personal development and provide peer mentoring as appropriate within the team
• Digitally savvy; comfortable adopting new technologies, explaining digital tools to clients, and interacting with clients across multiple channels (both in-person and virtual)
• Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program
• Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals
• Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/ marketing tools available to uncover opportunities, and present product offers/financial solutions
• Understand and comply with Citibank policies, standards and procedures
• Drive client satisfaction through delivery of exceptional client experience, acquire new relationships and deepen existing relationships through the presentation of relevant products and services
• Understand and comply with Citibank policies, standards and procedures to ensure the security of the bank’s and clients’ assets
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before referring interested clients to Citibank for their mortgage needs, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-4 Years of relevant experience; banking/finance, retail, or sales experience preferred
• High school diploma or equivalent required; Bachelor’s Degree preferred
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated ability to cultivate relationships and identify and execute on opportunities for growth
• Excellent attention to detail
• Strong integrity and professionalism
• Proficient computer skills and banking technology skills
• NMLS registration; Safe Act compliant

Anticipated Posting Close Date:

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Successful Bankers are able to develop and adapt a disciplined sales process to convert a pipeline of prospects into target market clients. In addition, they are able to deliver quality Private Bank client relationships (solutions and services) in an intensely competitive fragmented market, taking fullest advantage of the Citi franchise while protecting the Bank and client/firm by complying with relevant policies, procedures, and country legal/regulatory requirements.

New Client and Business Development

• Grow client net revenue annually in core product areas: investment management, capital markets, and banking & lending
• Create sales and marketing strategies designed to generate revenue growth and to acquire new target clients within different sectors
• Prospecting – generate leads and develop prospects, network to identify referrals to new clients/prospects
• Profile, qualify, and convert prospects into CPB clients.
• Identify and execute on new business opportunities with existing clients
• Orchestrate appropriate specialist resources to develop tailored, long-term solutions for clients/prospects
• Present and communicate to clients/prospects complex financial concepts and investment strategies in a way that is easily understood

Relationship Management

• Serve as the client’s advocate and trusted advisor (primary contact) for strategic advice on financial matters
• Create, organize, and implement a wealth management strategy designed to deepen relationships with existing clients
• Manage client expectations regarding what can and cannot be executed on their behalf

• Ensure financial strategies are kept current and appropriately aligned with client objectives
• Understand and communicate the risk involved with financial and investment strategies
• Ensure all client inquiries and problems are handled effectively and resolved
• Help team members to acquire experience and establish credibility with clients

Compliance Oversight and Controls

• Comply with all regulatory policies and control procedures regarding client transactions and suitability
• Oversee and ensure compliance with the following processes: Investment Objective Setting (IOS), Client Risk Profile (CRF), Periodic Client Reviews
• Oversee and ensure clients are on-boarded appropriately including all required documentation is complete and accurate

Skills and Knowledge

• Client facing experience, preferably in the financial services industry. Strong knowledge of investments, banking and credit products
• Strong knowledge of financial industry and current market conditions
• Strong verbal and written communication skills. Excellent interpersonal skills, problem solving, team work and analytical skills
• Ability to establish relationships and partner effectively with various groups including sales, service, operations, compliance, and marketing
• Ability to understand, utilize and learn computer and web based applications

Qualifications and Education

• Licensing: Series 7 & 66 (or 63 & 65)
• BA plus relevant financial services experience required.

Anticipated Posting Close Date:

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