Senior Business Associate jobs at Citi Group in United States, Tampa

The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to project & monitor commitment.
• Ensures change control is executed throughout project.
• Identifies, documents, and understands project dependencies.
• Identifies key stakeholders who participate in project scope definition.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and create project communication plan.
• Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
• Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
• Participates in the delivery of internal communications enabling the business officers to effectively service clients.
• Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
• Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
• Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
• Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
• Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
• Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
• Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
• Drafts and communicates any staff briefs, including system changes.
• Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
• Conducts ongoing research on effective mediums and tools to improve the communications.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
• Working knowledge of call center Technologies including systems, technologies and system work practices.
• Knowledge of HR policies and procedures.
• Knowledge of Call Center industry.
• Previous customer service management experience within a call center setting.
• Tertiary qualifications desirable.
• Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

Individuals in Governance Reporting & Analysis are responsible for developing standard risk and controls reporting to ensure sound, reliable, consistent information exists across the organization to enable better management and decision-making in line with the expectations of senior management, Board, and the Regulators. Provide data analysis, governance, end to end management and oversight for Governance Committees in adherence to Citi’s Policies, Standards and Procedures enabling proactive management of the risk and control environment.

Responsibilities:

• Manage the development and implementation of standardized risk and controls reporting across the organization to enhance decision-making and adhering to senior management, Board and Regulator expectations.
• Responsible for providing data analysis, governance, management, and oversight for the Governance Committees in line with Citi's policies, standards, and procedures.
• Ensure proactive management of the risk and control environment through comprehensive reporting and in-depth analysis.
• Identify potential areas of vulnerability and communicate these to relevant stakeholders to facilitate the implementation of appropriate risk mitigation measures.
• Responsible for review and update of risk and controls reporting standards and procedures to ensure they are effective and compliant with regulatory requirements.
• Provide regular updates on risk and control status to senior management and the Board to meet reporting expectations.
• Manage the operations of Citi's governance committees, which includes coordinating meetings, managing agendas, and ensuring action items are followed up.
• Collaborate with committee chairs to facilitate effective decision-making and ensure that committee activities align with organizational goals and governance standards.
• Ensure compliance with governance standards and regulatory requirements related to committee operations.
• Develop and implement a comprehensive controls training program for all controls employees. This includes coordinating with business functions to identify and address specific control training needs and ensure compliance with regulatory requirements, internal control procedures, and industry best practices.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation.
• Expert knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skill; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Leads planning, directing and coordination of day-to-day activities of running a program, portfolio of programs or projects
• Applies in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function
• Oversees and manages program plans to ensure they meet business needs as described at initiation
• Escalates risks to the Program Director, or Program Sponsor, when appropriate
• Creates the program risk management plan. Work with program team to create, administer, track, and eventually close risks
• Ensures essential procedures are followed and contributes to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience successfully managing complex projects and programs; experience with enterprise-wide Transformation and Consent Order efforts is a plus
• Ability to identify key program requirements, establish and track dependencies and ensure successful and timely delivery of commitments
• Knowledge of procedure development, maintenance and adherence
• Experience with enterprise program management tools (e.g. MS Office, JIRA, Confluence, Citi’s PTS system) and business intelligence tools such as Tableau is a plus
• Excellent influencing, facilitation, and partnering skills, with an ability to transform data to information for presentation to senior management
• Proven track record of working under pressure and tight timelines; Curious with demonstrated commitment to quality and attention to detail
• Strong analytical skills

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree
• PMP is a plus but not required

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The Data Science Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Conducts strategic data analysis, identifies insights and implications and make strategic recommendations, develops data displays that clearly communicate complex analysis.
• Mines and analyzes data from various banking platforms to drive optimization and improve data quality.
• Deliver analytics initiatives to address business problems with the ability to determine data required, assess time & effort required and establish a project plan.
• Consults with business clients to determine system functional specifications. Applies comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business objectives.
• Consults with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards; recommends solutions.
• Leads system change process from requirements through implementation; provides user and operational support of application to business users.
• Formulates and defines systems scope and objectives for complex projects through research and fact-finding combined with an understanding of applicable business systems and industry standards.
• Impacts the business directly by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Considers the business implications of the application of technology to the current business environment; identifies and communicates risks and impacts.
• Drives communication between business leaders and IT; exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in business and data analysis, process improvement and project management
• Ability to effectively use complex analytical, interpretive and problem solving techniques.
• Demonstrated interpersonal, verbal and written communication skills.
• Methodical attention to detail
• Experience using tools for statistical modeling of large data sets

Education:

• Bachelors (4 Year University) Degree or equivalent experience required

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The CRIU Complex Investigations Analyst is a seasoned professional role. The role is primarily responsible for scoping, initiation, coordination, and execution of targeted complex and high-risk global AML Investigations.

Responsibilities

• Assist Managers, Team Leaders by conducting research on complex transactional analyses by mitigating AML risk by detecting potentially questionable transactional patterns, including investigations generated from detection-scenario processes, the service of Keep Open Letters and negative media reports
• Ability to demonstrate a deep knowledge of core banking processes and key laws, regulations, guidance, and industry-standard practices, including the USA PATRIOT Act, Bank Secrecy Act, and OFAC requirements,
• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role,
• Perform high-risk reviews that include complex AML scenarios in multi-jurisdictions and involving significant negative news, multiple products, potential network activity, prominent/high-profile clients, entities designated as SDN/money laundering concern, and other sensitive matters,
• Mitigate AML risk by detecting potentially questionable transactional patterns and coordinating with various stakeholders to prevent continuation of suspicious activity.
• Leverage internal intelligence and analytics to assist with determining the scope and scale of special cross jurisdictional Investigations projects.
• Perform targeted complex AML investigations, SAR filings, account closure recommendations, and other post-investigative activities.
• Assist with training and mentoring new hires

Qualifications:

• 5-8 years relevant experience
• AML Certification
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Advanced analytical skills Knowledge of the laws applicable to money laundering, including the Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements
• Proficient in Excel and Word – ability to learn multiple system applications quickly

Education:

• Bachelors (4 Year University) Degree or equivalent experience required.

Anticipated Posting Close Date:

Responsibilities:

• Investigate the WLCR Non-Loans data quality issues to determine the root cause.
• Define solutions, working with technology and relevant business partners to address DQ issues and deliver risk projects.
• Remediation of current WLCR Non-Loans related Data quality issues and supporting the process of documenting, monitoring, and prioritizing key initiatives for Risk
• Work with technology to develop plans for consistent usage of data across various risk calculations.
• Lead initiatives within businesses, function, and across the enterprise. Ability to communicate strategic insights and updates. Partner with key members of Risk and Technology to develop a cohesive strategy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Preferably 6+ years of combined experience in banking and financial services industry.
• Familiar with the financial markets’ instruments and Credit Risk - Good understanding of Credit risk.
• Proficient in MS-Excel and data analytics (Tableau / Power BI).
• Experience with data management tools and applications, including process mapping and lineage toolsets (Ex: SQL, SAS, etc.)
• Strong sense of urgency and ability to manage multiple competing priorities while delivering results quickly and efficiently.
• Detail oriented, self-starter and able to ensure thatcomplex data governance concepts, issues, policies, regulatory requirements, and industry information affecting the business environment and being able tosimply the issuesand correctly documented.

Education:

• Bachelor’s degree in business, Finance, Engineering or Information Systems, or an equivalent combination of education and experience. A master’s degree is preferred, but not required.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Key Responsibilities:

• Partner with CPSO Strategy Leads, SMEs, and key stakeholders to translate strategic objectives into executable plans.

• Lead the end-to-end planning and execution of strategic initiatives, optimizing resources, timelines, and execution quality.

• Support the execution of regulatory remediation projects, ensuring adherence to regulatory expectations and timelines.

• Develop detailed project roadmaps, milestones, and success metrics.

• Identify and proactively manage risks, issues, and dependencies to safeguard delivery outcomes.

• Build and maintain strong partnerships across functional, business, and product teams.

• Implement initiative level governance solutions to ensure consistent reporting, escalation, and decision-making processes.

• Prepare executive-level updates and reports that communicate progress, risks, and opportunities clearly and effectively.

• Foster a culture of accountability, transparency, and continuous improvement in execution practices.

• Act as a champion for change management and help teams adapt to new processes, structures, or technologies as needed

Qualifications:

• 12+ years of relevant experience in program execution, strategy delivery, regulatory remediation, or related fields.

• Proficient knowledge of Wholesale Credit Risk would be advantageous.

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

• Proven success leading complex, cross-functional initiatives in large, matrixed organizations.

• Deep knowledge of regulatory environments, particularly in financial services.

• Strong strategic thinking and problem-solving skills, combined with an execution-driven mindset.

• Exceptional interpersonal, communication, and influencing skills at all levels of an organization.

• Experience with project management methodologies (e.g., Agile, Waterfall, hybrid).

• Relevant certifications (e.g., PMP, PRINCE2, Agile certifications) are a plus.

We offer:

• Work in a challenging area of the financial industry with one of the world's leading companies with exposure to variety of products, processes and controls.

• Cooperation with a high quality, international, multicultural and global team.

• Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success.

• Management supporting balanced and agile work (flexible working hours, home office).

• Attractive benefits package (Benefit System, medical care, pension plan etc.).

• A chance to make a difference with various affinity networks and charity initiatives.

Time Type: