Issue Management Quality Assurance Director jobs at Citi Group in United States, Tampa

Responsibilities:

• Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
• Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
• Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a related role
• Direct hands-on experience in audit and risk management, with technical expertise in financial models.
• Strong understanding of relevant regulations (e.g., SR 11-7, SR 15-18, OCC 11-12) and model development/validation processes in areas such as market risk, credit risk, loss forecasting, AML, Basel, CCAR, or CECL.
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Demonstrated successful experience in business, functional and people management
• Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
• Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics, Finance) preferred.

Anticipated Posting Close Date:

Responsibilities:

• Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
• Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
• Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a related role
• Direct hands-on experience in audit and risk management, with technical expertise in financial models.
• Strong understanding of relevant regulations (e.g., SR 11-7, SR 15-18, OCC 11-12) and model development/validation processes in areas such as market risk, credit risk, loss forecasting, AML, Basel, CCAR, or CECL.
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Demonstrated successful experience in business, functional and people management
• Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
• Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics, Finance) preferred.

Anticipated Posting Close Date:

Responsibilities:

• The Payroll Analyst 1 performs business analysis for HR and Payroll operations organization.
• Documents system change specifications and supports user application test plans.
• Executes test plans and identifies discrepancies.
• Resolves discrepancies with technical and/or business personnel, implements corrective measures, and retests as required.
• Interprets data and makes recommendations.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Basic level experience in a related role (combination of education/experience)
• Ability to utitilize communication skills to exchange information in a concise and logical way as well as be sensitive to audience diversity.

Education:

• Bachelor’s/University degree or equivalent experience

Other Relevant Skills

Job Description

• Citi's Treasury and Trade Solutions (TTS) provides a wide range of financial solutions.
• The Onboarding team integrates clients onto these TTS services.
• The Onboarding Transformation team streamlines the client onboarding process, focusing on speed, digitalization, simplicity, and innovation.
• The Transformation Program Lead manages onboarding readiness for new product launches and enhancements.
• This role also leads onboarding process improvements and maintains relevant materials.
• Collaboration with Product, Onboarding operations, service teams, and senior stakeholders is crucial for success.

Key Responsibilities:

• Responsible for transformation of the processes and capabilities to instil global standard for consistent client experience and optimal business process
• Facilitate meetings with partners to understand change pipelines and liaise with technology to analyse and proactively seek process

improvements through automation.

• Evaluate new product launch and enhancement initiatives ensuring alignment with organization automation and control strategy.
• Assess onboarding and operational risks, demonstrating consideration for the firm's reputation and safeguarding clients and assets,

driving compliance with applicable laws, rules, regulations and adhering to policy.

• Create and maintain Onboarding materials with relevant stakeholders driving defined design principles and best practices.
• Adoption management - drive awareness to Onboarding teams globally and define KPIs defining success.
• Project / Program Governance / Risk Reporting & Remediation Oversight, partnering with Product & Tech stakeholders.
• Partner with senior business leaders and a widely distributed global community to define and implement solutions
• Define and drive training for new product launches and enhancements.

Knowledge & Experience:

• Knowledge of Payments and Receivable products and overall understanding of customer’s banking needs.
• Proven track record delivering complex technology, change management & process re-engineering programs and business analysis
• Project or Program Management skills
• Ability to leverage organizational network to deliver material results.
• Excellent interpersonal & communication skills.
• Strong partnership orientation – proven ability to overcome challenges with partners

collaboratively & hold partners/colleagues to account for accurate delivery.

• Flexibility – ability to manage a large & varying workload (i.e., volume, complexity & composition)
• Strong Risk and Control awareness and analytical approach
• Results orientation, strong execution skills
• Attention to detail & diligence
• Highly energetic & positive with a proven ability to work independently (self-starter).

Qualifications

• 6+ years’ experience in related field
• Bachelors/University degree
• Project Management Certification (PMI)- Desired
• Process Re-engineering (Lean Six Sigma)- Desired
• Proficient in Spanish- Desired

Anticipated Posting Close Date:

What you will be doing:

• Oversee risks, controls, and regulatory initiatives related to Operational Risk Management (ORM), utilizing Agile, Waterfall, and Design Thinking methodologies for optimal outcomes.
• Manage a diverse portfolio including MRAs, Strategic Projects, Consent Order RBCMs, Data Use Cases, and process improvement projects.
• Provide servant leadership and mentorship to a cross-functional team comprising subject matter experts, project/program managers, business analysts, and process improvement specialists.
• Inspire and empower the team by fostering a collaborative environment, providing a clear vision, setting success-oriented objectives, removing obstacles, and promoting continuous learning opportunities.
• Cultivate a supportive atmosphere that fosters professional development and career growth among team members. Identify and implement areas of improvement and simplification within ORM and the broader Risk Organization, by identifying opportunities to build user-friendly, purpose-built automated solutions that enable effective business outcome delivery and high solution adoption rates.
• Govern a portfolio of implemented solutions, tracking adoption metrics to maximize reuse and optimize resources.

What we need from you:

• Proven track record of success combining experience in program and project management, with a focus on Agile, Waterfall, and Design Thinking methodologies.
• Demonstrated leadership and team management abilities with a proven track record in steering cross-functional teams using a servant leadership style.
• In-depth understanding of operational risk management, data governance, and business process analysis.
• Practical application of Agile, Waterfall, and Design Thinking frameworks. Exceptional communication, critical thinking, and problem-solving abilities with the aptitude to inspire, lead, and influence diverse partners. • A hands-on, servant leadership approach, with a willingness to actively participate in tasks and the capacity to motivate others to contribute and grow.
• Passionate about fostering a learning environment and promoting professional growth.
• Collaborative and inspiring approach when working with sponsors and stakeholders, effectively managing their expectations.
• Excellent organizational skills, with the ability to manage a diverse portfolio.
• Proficiency in tracking, analyzing, and interpreting adoption metrics.
• Experience with workflow design, implementation, and best practices for user-centered design.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience.

Anticipated Posting Close Date:

Responsibilities:

• The Product Developer on the Data team is responsible for activities related to the Data Governance and Management strategy including ensuring compliance with EDO’s Data Governance Policy, Standards and Procedures.
• Proactively monitor data quality scorecards, metrics and identify anomalies and inconsistencies
• Prepare reports and documentation to track data quality metrics, identify trends and issues and communicate to stakeholders
• Track and monitor data quality issues, perform root cause analysis by partnering with technology and internal data teams and ensure timely remediation / escalation of the issues
• Collaborate with technology teams, data managers and consumers to improve data quality and reduce data quality issues
• Identify and manages data quality issues till resolution
• Prepare Data Quality Governance Forum presentations on monthly basis
• This role manages the end-to-end Data Concerns lifecycle including identifying and managing data quality issues till resolution, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements
• Works in close co-ordination with Technology, EDO, Data Stewards and other stakeholders to fulfill data delivery objectives
• Identifies solutions ranging across data analytics, reporting, and trade data processing
• Partners with senior team members and leaders and a widely distributed global user community to define and implement data solutions
• Creates clear and specific project plans, business and technical requirements documents for data execution
• Focuses on data quality controls and governance, including providing data quality rules to Eagle team, review and provide signoff when DQ rules are ready to build and deploy

Qualifications:

• 6-10 years of experience
• Intellectual curiosity, analytical and conceptual thinker
• Familiarity with markets fixed income products, is preferred
• Proactively seeks and develops resolutions to data issues
• Attention to detail and process/analytic mindset
• Ability to build networks and relationships internally and externally
• Solid understanding of data governance and quality principles and standards, and industry best practices
• Familiarity with the Chief Data Office Policy issued in 2025, in addition to draft Data Standard and Procedures, is preferred
• Knowledge of DCRM (Data Concerns Resolution Management) lifecycle and issue resolutions process
• Attention to detail and ability to track data issues thru remediation life cycle
• Understanding of issue root cause analysis of data quality issues
• Knowledge in Data Quality metrics in Olympus/Eagle and Rock Dashboard
• Direct experience in end-to-end project delivery, and knowledge of various analytical tools including Tableau, PowerPoint, Excel, etc.
• Should be proficient in using SQL, excel, Tableau and other BI tools to query and aggregate data
• Must possess strong analytical skills to break down complex and large data sets into simple parts and create visualizations
• Should be proficient in using word, power point to prepare meeting materials, executive summaries etc.
• Ability to multi-task and managing deadlines effectively
• Comfortable with performing data investigations that require a high degree of accuracy with tight timescales
• Ability to create business analysis, troubleshoot data quality issues, and conduct exploratory and descriptive analysis of business datasets
• Ability to structure and break down problems, develop solutions, and to drive to results
• Process Management knowledge with a propensity for detail and comprehensiveness of content
• Ability to collaborate and clearly communicate with team members of an organization
• Must possess strong communication skills and ability to articulate data quality issues and status to various teams and stakeholders
• Project Management skills with experience leading large cross functional initiatives
• Generation of reports and presentations for management

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

Key Responsibilities:

• Support the end-to-end U.S. regulatory correspondence handling processes, including intake, regulatory submission and internal distribution to Senior Management and Citi Boards.

• Monitor the full lifecycle of identified regulatory findings ensuring that concerns are recorded, communicated, assigned responsibility, and tracked to resolution.

• Communicate, verbally and in writing, with U.S. regulators, act as a central point of contact and develop effective relationships with those regulators.

• Steward the submission of the firm’s U.S. Response and Extension Letters and coordinate involvement from relevant internal stakeholders to ensure completion of appropriate reviews and approvals for timely delivery to the regulators.

• Track, monitor and report exam schedules, responses due, exam highlights/updates through weekly reporting to Senior Management and Regulatory Engagement Lead forums.

• Maintain the centralized repository where documents are stored along with previous regulatory and supervisory findings, reports and similar documents.

• Support the preparation of and ensure the accuracy of internal and external regulatory reporting.

• Interact with individuals across Citi at all levels, businesses, and locations, providing a broad understanding of the firm while building relationships throughout Citi.

• Establish and develop effective relationships with Senior Management, front line, second line (including independent risk, finance, HR, and Legal), Internal Audit to obtain and share regulatory information to ensure accuracy and integrity of regulatory data.

• Work with colleagues globally in establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise.

• Participate in UAT testing and working groups on behalf of the Correspondence & Issues Management Team to enhance the firm’s current regulatory tracking processes, standards and systems.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Additional duties as assigned.

Qualifications:

• Understanding of relevant regulatory and supervisory landscapes, including Compliance laws, rules, regulations, risks and typologies.

• Highly motivated, strong attention to detail, team oriented, and organized.

• Comfortable navigating complex, highly matrixed organizations.

• Consistently demonstrates clear and concise written and verbal communication.

• Ability to both work independently and collaborate with team members.

• Excellent project management and organizational skills and capability to handle multiple projects and priorities at one time.

• Proficient in MS Office applications (Excel, Word, PowerPoint).

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; Advanced degree a plus.

Anticipated Posting Close Date: