Ops Sup Sr Manager C13 Hybrid jobs at Citi Group in United States, O’fallon

The Service Process Coordinator performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.Responsibilities:

• Works with a wide variety of non-routine queues, to support a variety of loan types such as: ARMs, SCRAs, Homeowner Assistance Modifications (HAM), HUDs (residential & commercial), etc.
• Organizes, records, and services complex loans, which requires interacting with internal and external customers.
• As subject matter expert, resolves complex loan servicing issues under limited supervision and works on complex servicing projects such as: those related to process changes or projects to revise mortgage letter templates.
• Reconciles historical accounts and performs re-application/re-amortization functions for an expansive array of loans.
• Regularly mentors and trains lower level service processors or new team members.
• Works under little to no direct supervision.
• Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure that systems are functioning properly and help resolve problems.
• Applies in depth knowledge of technical principles and loan concepts to service complex loans and resolve escalated issues, combined with in depth knowledge of team objectives.
• Represents department at intra-departmental meetings and on various intra department projects.
• Typically uses tact and diplomacy when exchanging complex or sensitive information with internal and external contacts or customers.
• Provides support to customer service on non-routine and complex loan related questions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years relevant experience
• Requires sitting at a computer the majority of an 8-hour shift. Position requires ability to lift/maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts. May assist with pulling files or re-filing files which required standing, stoopin

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule Monday to Friday 8:30 am to 5:00 pm CST

Anticipated Posting Close Date:

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience

Education:

• Bachelor's degree/University degree or equivalent experience

Anticipated Posting Close Date:

Responsibilities:

• Develop framework for portfolio risk assessment including evaluation of credit and financial performance across varied lending products and industry segments
• Understand applicable credit policies, industry regulations and the requisite impact of those governance items to prospective new partners or product initiatives
• Establish and leverage cross-functional partnerships and network with key internal and external constituencies
• Utilize Statistical Analysis System (SAS) in a UNIX environment to perform risk, financial and data analyses including profiling, sampling, forecasting and new program due diligence
• Prepare risk management presentations for senior management that include analytics on expected portfolio performance and areas of potential risk and/or opportunity
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in mortgage servicing risk management or equivalent training and experience preferably in the financial services industry
• Proven ability to apply credit and risk principles toward business goals
• Demonstrated ability to synthesize and prioritize
• Proven ability to remain organized in a fast-paced environment
• Demonstrated interpersonal, organizational and analytic skills

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Anticipated Posting Close Date:

The Testing Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. Manages initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach. Responsibilities may also include software quality assurance testing.Responsibilities:

• Develops and designs standards and procedures, ensures that they are adhered to throughout the software development life cycle.
• Manages organizational process change.
• Develops and implements methods for cost, effort and milestones of IT Quality activities.
• Strives for continuous improvements and streamlining of processes.
• Ensures consistency and quality of processes across the organization.
• Manages one or more testing teams.
• Deals with complex and highly variable issues.
• Collaborates with client leads and development organizations and partners with business users.
• Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
• Analyzes trends at an organizational level to improve processes; follows and analyzes industry trends.
• Exhibits in-depth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas.
• Requires in-depth understanding of how own area integrates within IT testing and has basic commercial awareness.
• Uses evaluative judgment in complicated or novel situations, uses multiple sources of information. Impacts IT testing through delivery of end results and contribution to planning, finances/budget and formulation of policies.
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Produces performance testing workload definition and analysis, factoring in known or projected volumes and transaction mix, to ensure coverage of critical business transactions.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years project management experience or experience leading large scale transformational, global change.
• In-depth understanding of Systems Development Life Cycle processes
• Thorough understanding of end to end testing processes, Quality Center and other testing related tools
• Requires communication and diplomacy skills and an ability to persuade and influence.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:

• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial Banking Products and Services
• Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
• Finalizes the project plan with stakeholders and track closely for successful project delivery.
• Implements advanced strategies for gathering, reviewing and analyzing data requirements.
• Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
• Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
• Prioritizes requirements and create conceptual prototypes and mock-ups.
• Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
• Masters strategic business process modeling, traceability and quality management techniques.
• Applies best practices for effective communication and problem-solving.
• Successfully compete for the most sought-after business analyst jobs.
• Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
• Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
• Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
• Understand the bank environment and compliance and regulatory requirements.
• Work with regional and global team and implement the best standards across teams.
• Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience managing or participating in projects and teams within the finance and 2 years in a professional management role

Education:

• Bachelor’s/University degree or equivalent experience

Job Grade:C12

Qualifications:Strong Analytical, spreadsheet, data analysis and presentations skills.

Anticipated Posting Close Date:

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Citi Mortgage provides Real Estate lending products to consumers in United States. Through Consumer Mortgage, Citigold, and Private Client, we offer an array of products and services across the full spectrum of consumer mortgage needs nationwide.

Reporting to Director of FP&A, the Financial Planning and Analysis Lead Analyst is a senior professional role responsible for providing financial analysis and support to Citi Mortgage organization. The overall objective is to contribute to directional strategy as well as utilize in-depth specialty knowledge to provide advice on the evaluation of financial reports of Citi’s current and projected performance.

Responsibilities:

• Partnering and acting as trusted advisor to Mortgage division senior leadership for all financial business decisions.
• Develop and execute regular cadence for monthly, quarterly, and annual review of financial results.
• Execute analysis of annual Operating Plans, CCAR forecasts, quarterly reforecasts, and monthly outlooks in partnership with segment, business, and country FP&A teams.
• Become a SME on Mortgage division and serve as a primary point of contact on topic for finance division.
• Take ownership of Models and EUCs and support development, utilization, and monitoring of governance and controls.
• Build forecast models using Excel, Hyperion, and other tools and software.
• Drive risk & control agenda including data accuracy and timeliness of financial reporting and metrics; identify, assess, and escalate risks.
• Engage with Finance partners both on and off-shore in support of Finance objectives.
• Prepare analytics in support of CEO Reviews, including business initiatives.
• Acts as SME to senior stakeholders and /or other team members.

Qualifications:

• BS in Economics, Finance, Accounting, or related field. MBA and/or CFA is a plus
• Strong experience in finance & analytical roles, including in the consumer banking industry.
• Exceptional analytical skills, combined with an ability to deliver analysis in a concise manner.
• Ability to take ownership of work, navigate ambiguity, & develop solutions to challenges with minimal guidance.
• Results/task orientated with excellent attention to detail.
• Ability and desire to go “above and beyond” and execute under tight deadlines.
• Track record of improving processes and controls.
• 6-10 years of relevant experience and demonstrated career progression/increase in responsibilities.
• Proficient computer skills with a focus on Microsoft Office applications, Hyperion, and SmartView, Tableau or OneStream
• Demonstrated presentation skills with ability to develop presentations from scratch.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Adept at building strong relationships and influencing across many levels & areas of the organization.
• Capable of handling competing priorities in a fast-paced environment.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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