Vp Cross Product Margin Operation - City Hybrid jobs at Citi Group in United States, Jersey City

Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)
• Good leadership skills and the ability to motivate others
• Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals
• Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed
• Assisting and providing coverage for leadership team with leading by example
• Provide feedback to management on ways to enhance sales processes and service delivery
• Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies
• Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

Anticipated Posting Close Date:

Responsibilities:

• Develops detailed IT work plans, schedules; project estimates, resource plans and status reports.
• Interfaces with senior project staff and client senior management teams regarding status of projects.
• Recommends and oversees process improvements.
• Has considerable business impact through in-depth evaluation of complex business processes, system processes and industry standards.
• Provides expertise in area and an advanced level of understanding of the principles of IT project leadership.
• Possesses a comprehensive understanding of how own area and others (i.e., architecture or infrastructure) collectively integrate to contribute towards achieving business objectives.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Persuades and influences others through and comprehensive communication and diplomacy skills.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in a related technology role and subject matter expert in overall field

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
• Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience in Apps Development or systems analysis role
• Extensive experience system analysis and in programming of software applications
• Experience in managing and implementing successful projects
• Subject Matter Expert (SME) in at least one area of Applications Development
• Ability to adjust priorities quickly as circumstances dictate
• Demonstrated leadership and project management skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Financial Data Modeling Capabilities
• Data Analysis for complex system
• Reverse engineering functional specifications from data
• Work closely with End Users/Clients to understand Business Process/Industry Standards/Regulatory Mandate requirements.
• Work closely with IT and Operations partners
• Work with external data vendors (i.e., Bloomberg, Reuters, IDC, Markit, etc) and standards organizations
• Able to execute projects Independently
• Conduct Systems Integrated Testing (SIT) and User Acceptance Testing (UAT)
• Create Function Specification Documents (FSD), System Requirement Specification (SRS), and test plans
• Mentor and coaching lower level analysts

Qualifications:

• Working experience of [8] years min. as Business Analyst
• Strong background in financial reference data and capital markets
• Strong SQL knowledge required (able to query data, analyze and troubleshooting)
• Strong Data analysis and Mapping skill
• College degree, specialized training or equivalent work experience
• Data Oriented with an excellent attention to detail
• Experience/understanding of business process reengineering and business modeling concepts, systems development lifecycle
• Strong analytical skills and writing skills, to include solid experience in writing functional and technical specifications
• Must possess good communication skills with the ability to be assertive
• Ability to focus on high quality work while under pressure
• Experience utilizing various SDLC methodologies like Waterfall, Agile (JIRA etc.)
• Comprehensive knowledge of the Testing Lifecycle with SIT, UAT, and Production.

Preferred Skills

• Experience working with major vendor data providers (i.e., Bloomberg, Reuters, IDC, Markit)
• Project lead experience
• Experience working closely with IT Project managers and development teams
• Knowledge of MS Excel, Visio
• Experience with vendor product implementation

Anticipated Posting Close Date:

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

The Business Risk and Control Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Guide and influence governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Manage and allocate resource for the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Assist in directing teams in the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Support review and challenge, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Direct teams on the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Assess adherence to the MCA Standard through controls after the execution of a process (QA).
• Exercise control over Operational and Compliance Risk in accordance with established Policy requirements.
• Allocate resource to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Assess Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Take ownership to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Responsible that adequate governance and training are in place to support management of Risk profiles.
• Assess the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Take ownership of risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• Take ownership to ensure that risk and control responsibilities and accountabilities are embedded within FLUs, including providing training and leading by example.
• Guide and influence standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience
• Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary.
• Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Education:

• Bachelor's/University degree, Master's degree preferred.

Anticipated Posting Close Date:

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience in systems analysis and programming of software applications
• Experience in managing and implementing successful projects
• Working knowledge of consulting/project management techniques/methods
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

As part of the Inventory Management Applications Suite, Senior Application Developer is responsible for leading very high volume / low latency enterprise multi-tiered Java applications to provide cutting edge solutions for the Stock Record and related Application in the Capital Markets domain while following the industry best practices and Citi standards.

This requires a highly experienced Java developer, with Microservices development experience, who has a track record of delivering highly scalable robust applications that use the latest tools and technologies while working on all phases of the development life cycle.

Responsibilities

• Provide application management and solution technology leadership:
  • Responsible for design and leading development as a full stack java architect to build very high-volume, low-latency enterprise applications that can adapt and scale to changing market conditions.
  • Responsible for delivery of application technology solutions and data information planning effort, owns the technical development environment and works with the Enterprise team to deliver in a fast-paced time bound manner.
  • Help ensure high quality software delivery by providing guidance on testing strategy, technical consultation to plan/design performance testing, and providing feedback/guidance for tuning performance and other non-functional elements of the application.
  • Migration of application functionalities that are part of large monolithic systems, running on WebLogic, into an ecosystem of Microservices using the latest technologies, and/or a combination of microservices and monoliths where applicable.
  • Understanding the client requirements and envision the solution that can be captured as respective user stories in JIRA.
  • Understanding the impact of adapting different architectures and designs and present the same to all relevant stakeholders.
  • Management of both functional and technical requirements while deciding on technical solutions.
  • Development of solutions following established technical design, application development standards and quality processes in projects.
  • Building test automation suites to reduce the regression effort of the QA team.
  • Identification of existing system bottlenecks and deficiencies, devise and implement robust solutions to address these shortcomings.
  • Interaction with other stakeholders not limited to end-user clients, Project Manager/Scrum master, Business Analysts, offshore development, Quality Assurance and other cross-functional teams.
• Provide needed Data Architecture leadership to identify gaps, as needed
• Drive the design and development of system architecture, work with stakeholders of the systems, and enhance the quality of deliverables.
• Gather requirements and provide end-to-end design guidance, oversight and problem management, interact with Senior leaders, Business and technology groups
• Lead Developers through design challenges where and when necessary, do code review and participate
• Provide oversight of design and implementation reviews during the lifecycle of a project for key initiatives before they go into production to ensure Operational Readiness
• Provide reviews of existing solutions including tracking/remediating issues and gaps for resiliency, risk and performance
• Ensure technology roadmaps align appropriately to business strategies and plans
• Work with Production Service/Support to resolve issues
• Stay up to date with new development tools and strategies
• Inspire other development resources with best practices and process improvement within Inventory Management Application team, Operation Solution team and Citi organization
• Ensure that the requirements are properly analyzed prior to planning implementation. Understand what customer needs.
• Ensure design and development to customer specifications with best quality implementation practices. Meet customer requirements with least amount of rework and high amount of test coverage in the least amount of time

Required Skills

• BS/MS degree in Engineering, Computer Science, or equivalent
• 10+ years of experience as a Senior Java Developer with hands on end-to-end solutions.
• Applicant must have senior technical project leadership capability, the ability to understand technology requirements, should be highly innovative and motivated self-starter with the ability to multi-task a must.
• Role requires overcoming obstacles through collaboration, research/ testing and communication with ability to negotiate solutions.
• Individual must have experience working in a 'Global' environment providing daily support to multiple competing priorities.
• Excellent interpersonal, oral and written communication skills
• 8+ years of Oracle RDBMS design and development skills with excellent knowledge in store procedures, PL/SQL, triggers and performance tuning
• Experience migrating Oracle RDBMS to ECS cloud and NoSQL database. Architect and hands on technical experience in implementing large volume real time complex solutions in Big Data Platforms & Public Cloud platforms would be a huge asset.
• 6+ years hands on experience in ETL functionalities including experience with tools like Talend, Infomatica, spark etc.
• Diverse experience utilizing tools in Microservices architecture applications using Spring Boot, Spring Cloud config, Netflix OSS components (Eureka, Zuul, Hystrix), Pivotal Cloud Fundry, ZooKeeper, AWS etc.
• Strong hands-on experience adhering to Java concurrency, concurrency patterns and building thread safe code
• Thorough experience working with transaction management, JTA, building very high-volume low latency applications.
• Digital stacks include: (Apache, J2EE, Java, JBoss, MQ, Oracle, SQL Server, DB2, Windows, and Linux)
• Hands on exposure on shell scripting and Unix/Linux/Windows System Administration
• Expert level knowledge of relational and non-relation data models and queries i.e. SQL language semantics
• Hands on experience using Core Java, Server-side Java, Javascript, MVC Pattern, Spring Framework
• Understanding of Network infrastructure (HTTP/S, TCP/IP, TLS, DNS, Load-balancers, firewalls, proxies, B2B links)
• 6+ years of experience in using JMS to connect to Tibco/IBM MQ middleware
• 5+ experience with Spring Framework and Spring Boot, Microservices, Spring MVC, Spring Data, Spring JMS, Spring JDBC, Spring Security
• 5+ years of experience in Java front end frameworks like Angular, React.js, jQuery etc.
• 4+ Experience in developing and deploying applications to cloud platforms AWS, GCP, PCF, etc.
• 5+ years of experience with WebLogic 10 and 12c application server.
• 5+ years of Agile/SCRUM development experience with multiple Agile/SCRUM projects
• 5+ years of Application Development using Software Development Life Cycle, SDLC
• 5+ years of Microservices development experience using Spring boot, AppDynamics, Docker, MongoDB / Cassandra, Kubernetes, Kafka, RabitMQ, Swagger etc
• 7+ years of experience in Java multi-threaded programming.
• 7+ years of experience with Test Driven Development TDD
• 7+ years of experience in writing stored procedures, packages, functions etc.
• 5+ years of experience with code versioning tools such as Github, Bitbucket, Subversion, Perforce
• 6+ Experience in DevOps process and tools like Jenkins/Bamboo/UrbanCode also build technology like Maven/Gradle

Preferred Skills

• Experience in supporting Elasticsearch, Logstash and Kibana stack environment
• Industry recognized Technology Certifications in AWS, Data Warehousing and Oracle RDBMS
• Experience in Capital Market domain

Anticipated Posting Close Date: