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This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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The Business Risk and Control Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
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· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
· We empower our employees to manage their financial well-being and help them plan for the future.
· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
In this role, you are expected to:
As a successful candidate, you’d ideally have the following skills and exposure
Take the next step in your career, apply for this role at Citi today
Operations - CoreOperations Support
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Direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy
Collaborate with the site head to define and implement site initiatives to improve employee engagement
Coordinate and ensure the efficient operation of the site as the execution arm of the Site Leadership Team (SLT), including monthly leadership and engagement activities
Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved in a timely manner
Work with community partners and universities to provide support and help organize Citi events
Present key metrics and insights to senior site leaders, lead /facilitate employee advisory groups
Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives
Ensure all businesses and functions have consistent practices and policies related to employee engagement and talent management
Partner with HR to implement and coordinate Talent programs within the CSC
Collaborate with business heads to host and organize executive leader visits to the CSC
Act as the CSC on-site liaison for engagement networks
Manage and organize CSC events, including quarterly employee recognition and engagement events (i.e., global Network Employee Appreciation)
Lead and coordinate VOE strategy initiatives
Monitor relevant site metrics and launch programs to reduce attrition
Work with site SLT to address employee pain points
Qualifications:
Education: Bachelor's degree in accounting/ finance/ business administration/ project management, or equivalent experience
Experience: Project management and financial services background preferred; 7-10 years of proven experience in operations management, project management, talent management, and/or development (shared services experience a plus)
Skills: Proficiency in MS Office Suite (Access, Excel, PowerPoint). Experience working in a global, matrixed environment with multiple stakeholders is preferred
Competencies:
Strong experience managing business operations, events, and/or programs
Experience in community relations and partnering with key external stakeholders
Highly developed communication, interpersonal, influencing, and organizational skills
Ability to work in a fast-paced environment and adapt to changing deadlines and schedules
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Responsibilities:
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Education:
Anticipated Posting Close Date:
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