Knowledge Management Author Learning Design Development jobs at Citi Group in United States, Jacksonville

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

Responsibilities:

• Support control activities of the Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist & oversee the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting.
• Identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Regularly monitor key performance indicators (KPIs) and evaluate the effectiveness of risk and controls • Recommend enhancements or improvements as necessary to the MCA.
• Maintain a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes
• Drive MCA best practices, transformation, and execution consistency across business/functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities:

• Coordinate and manage all issues with key stakeholders.
• Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards, and Procedures.
• Manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs.
• Manages a comprehensive tracking and reporting issue inventory, including issue quality metrics for visibility on control gaps, Issues quality control processes, risk highlights, and escalating concerns.
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes.
• Leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement.
• Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies.
• Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
• Integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation.
• Expert knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

This position requires Process and Operational management experience; knowledge of CMMI, COBIT, ITIL, SDLC, DORA pre-requisite. This position provides a great learning opportunity to drive Strategy execution and will be involved in assist in establishing Core Processes, improving and maturing of the DevOps & Capacity management improve execution.

This role would need to have good knowledge of the Technology LandscapeProject Management methodology, SRE, Service Management, Operational Risk Management, Change Management & Capacity Management.

This position would require interaction with Senior Technology Leadership and all key stakeholders within Business and Technology.

Responsibilities:

1. Develop Processes of the DevOps and Capacity Management function. - drive Process Maturity and ensure that all key deliverables are met.

2. Leads the Process Management and execution of DevOps and Capacity management including coordination with Technology teams which includes Engineering / App Development, Infrastructure (CTI), SecOps and partner closely with Production Managment.

4. Identifies and leads the implementation of Process Efficiency, Drive Productivity Improvement, reduce cost, reduce risk, improve efficiency and keep up with the ever-increasing volume of with fast pace of newer technologies.

5. Continually evolve the working practices within and services provided by DevOps & Capacity Management and drive the Production Management Strategy.

6. Interaction with key Stakeholders on Risk - and manage all IA

7. Drive automation and data driven AIOPS adoption in DEVOPS and Capacity Management.

Qualifications:

• Bachelor’s degree or higher
• ITIL Foundation certification; Manager’s certification will be an asset. CMMI Experience, DORA, SDLC Knowledge necessary.
• 5+ years of experience in Business Intelligence Development or Production Support required.
• An overall understanding of the IT environment and related technology applications.
• Prior experience in financial services preferred
• Prior experience in applications development preferred
• Operational experience at a regional level in a complex/matrix organization.
• Successful experience managing the product life cycle, developing programs and framework required for the design of metrics, analytical tools, reporting for the identification of best practices.
• Measurement of customer satisfaction and analysis of service levels.
• P&L responsibilities to include oversight of high-budget projects.
• effective management of matrix, remote resources;
• proven ability to develop and manage relationships at all levels.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Key Responsibilities:

• Provides leadership and strategic direction for the projects in relation to the learning ecosystem, acting as a product owner of learning content libraries and assessment tools, driving prioritization and standardization
• Partners closely with our learning teams to analyze gaps in our offerings and define content needs
• Manages a large multi-faceted technical project or multiple projects in parallel in addition to creating and deliverables
• Responsible for raising risks, issues and identifying process improvement opportunities
• Contributes to defining the product roadmap for learning systems and driving enhancements through vendor relationships
• Manages strategic vendor relationships and influences the roadmap of our learning ecosystem
• Determines optimal configuration for our learning systems to achieve the desired outcome while managing new features and capabilities
• Partners closely with the Operations / Shared Services and Technology teams to define project scope and objectives through to implementation
• Advances the learning technology offerings at Citi by enabling best in class systems and processes in alignment with future trends
• Stays current on available learning technologies and leverages expertise to develop learner centric learning solutions
• Promotes good working relationships across projects, exemplifying the people skills needed to develop trust and communication among stakeholders, its sponsors, those who will make use of the project's results, those who command the resources needed, and project team members
• Consults with business partners to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis

Qualifications:

• 5 years of project management experience with the ability to develop project plans, manage individual deadlines and goals
• 3+ years’ experience with learning or knowledge management technologies
• Proficient with Agile Scrum and waterfall methodologies, as well as experience working with JIRA
• Experience working with learning systems (SumTotal, Workday, Degreed preferred)
• Proficient in MS Office applications, MS Project, PowerPoint, VISIO, Adobe Acrobat Professional
• Strong consulting and relationship building skills
• Experience managing vendor relationships

Bachelor’s/University degree

Anticipated Posting Close Date:

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience in systems analysis and programming of software applications
• Experience in managing and implementing successful projects
• Working knowledge of consulting/project management techniques/methods
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

What you'll do:

• Manages a large multi-facetedproject/account/campaignor multiple projects at the same time.

• Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team.

• Organizes new challenges and drive business results.

• Uses best practice PMO methodology to create a project plan to fit thestakeholders/customers’needs and deliver within budget on desired outcomes.

• Drives end results of the project as a representative of the business.

• Works closely with the Customer, Sales Team, Engineering and Manufacturing to define a project scope and objectives for project members.

• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports.

• Assesses project risk potentials and discover potential problems before they occur.

• Applies a proactive approach in routinely tracking the project participant progress against project goals.

• Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled.

• Identifies and where required amends the approach to the context and constraints of each project.

• Constantly improving their own and their teams' skills through lessons-learned reviews at project completion.

• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.

• Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.

• Promotes partner involvement through effectively communicating project status upward and to the Client.

• Applies lessons learned from recent projects to future projects.

• Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.

• Proactively follows escalation and change control processes.

• Owns all management reports on a given engagement.

• Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we'll need from you:

• Several years of project management experience – preferably from a mortgage or financial services environment

• PMP certification strongly preferred, Six Sigma a plus.

• Ability to develop project plans, manage individual deadlines and goals.

• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.

• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.

• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.

• Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.

• Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional.

• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

• Bachelor’s/Universitydegree, Master’s degree preferred

Anticipated Posting Close Date:

The Program Management Sr. Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.Responsibilities:

• Collaborates with Group Manager, business requestors, and team members to manage marketing campaign assignments. As needed, maintains campaign oversight and management functions while driving toward campaign efficiencies, governance, and process adherence. Identifies process opportunities.
• Partners with group manager, business requestors and cross-functional teams to oversee execution plans to drive business results, ensuring controls and compliance.
• Ability to work well under tight deadlines in a fast-paced and team-oriented environment andagile environment
• Identify program requirements, activities and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute.
• Influence team members regarding efficiency and feasibility; recommend improvements to program design or production alternatives for more efficient use of marketing dollars. Provide thought leadership and direction to functional groups.
• Ensure programs are managed through completion on time and within budget.
• Collaborate with stakeholders and cross functional teams (requires ability to liaise with internal and external partners and/or vendors) to launch campaigns and projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results.
• Works directly with marketing partners, financial teams and team members to understand program and project budget requirements.
• Represent business as needed for governance and audit reviews.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience
• Experience in the credit card/financial services industry and Marketing preferred; i.e. customer acquisition, existing customer marketing campaigns, product upgrades, program launches.
• Scrum Master Certification desired.
• Advanced program management skills with focus on translating program needs into requirements and timelines, and ability to manage self and team members to drive execution and delivery against program objectives.
• Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment.
• Ability to manage high-capacity workload and effectively plan, prioritize, assign and complete projects on time.
• Exceptional communication skills (verbal and written); able to articulate needs and influence based on the message versus relying on authority.
• Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs.
• Excellent attention to detail; understanding of core marketing principles.
• Knowledge of automated solutions and agile marketing techniques to facilitate accelerated marketing timelines is highly desirable.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: