Head Deposit Lending Trust Wealth Domain - Production Management jobs at Citi Group in United States, Jacksonville
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Company (1)
Job type
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Job title (1)
United States
State
Jacksonville
42 jobs found
11.05.2025
CG
Citi Group Head Customer Servicing & Experience SVP United States, Florida, Jacksonville
Responsible for overseeing a company's entire travel customer service operations, developing customer service strategies, setting performance metrics and ensuring customer satisfaction. Collaborate internally and externally to maintain a positive brand...
Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. Establishes strategic plans for function....
Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements....
Operating model, staffing and culture:Ensure the operating model across lines of defense is clear and consistent with sufficient resources, expertise, accountability and stature, and that it is enabled by structured...
Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment...
Leads projects related to end-to-end issue management, including robust issue and root cause analysis, remediation, and management reporting of identified issues in the control infrastructure and existing business processes. Completes...
Be accountable for supporting multiple Third-Party vendor relationships within Citi's CISO. Maintain appropriately balanced priorities in consistent alignment to business strategy, priorities, regulatory requirements and timelines. Facilitate ongoing due diligence...
Responsible for overseeing a company's entire travel customer service operations, developing customer service strategies, setting performance metrics and ensuring customer satisfaction. Collaborate internally and externally to maintain a positive brand...
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