Digital Martech Engineering Group Manager jobs at Citi Group in United States, Jacksonville

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This IQA role will primarily focus on delivering effective and on-time delivery of issue remediation across the Markets business at Citi. The role integrates in-depth knowledge of risk practices, control design and implementation, and audit validation methodology with a solid understanding of the effective partnership required across the first, second and third lines to complete remediation effectively.

What you’ll do

• Support effective issue management, including issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, change management and escalation to promote comprehensive, consistent, accurate, and timely issue resolution

• Drive Markets IQA engagement across the full lifecycle of high severity issue remediations and key remediation programs

• Act as a key resource for Markets Issue owners to advise and support on the effective design and implementation of key control remediations

• Partner with colleagues to build highly effective relationships across the Markets business to ensure remediation design and implementation is effectively project managed and executed in co-ordination with second and third lines

• Improve IA engagement by promoting awareness and knowledge of IA methodology

• Support the IQA program for Markets, ensuring adherence with IQA relevant policies and procedures

What we’ll need from you

• Understanding of audit methodology and issue management framework

• Advanced analytical skills with strong critical thinking and aptitude to implement technical/regulatory requirements

• Ability to operate in large-scale initiatives, cross functional organizations, ambiguous environments and exhibit agility in navigating from current state to proposed solutions

• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution in a collaborative approach.

• Ability to analyze a process and recommend ways to improve design and operating effectiveness of controls.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

Responsibilities:

• Support control activities of the Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist & oversee the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting.
• Identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Regularly monitor key performance indicators (KPIs) and evaluate the effectiveness of risk and controls • Recommend enhancements or improvements as necessary to the MCA.
• Maintain a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes
• Drive MCA best practices, transformation, and execution consistency across business/functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

The Senior IT Project Manager will play a crucial role in driving the successful delivery of capital planning-related deliverables, including Capital Forecasting and Assumptions management. This role requires a seasoned professional with deep expertise in project management, financial systems, and cross-functional communication, ensuring alignment with Treasury's target state architecture. This role will involve close collaboration with stakeholders within Treasury and across other relevant departments.

Responsibilities:

• Responsible for all technology components of the development and implementation of major/multiple/highly complex projects; may manage enterprise wide projects.
• Develops detailed IT work plans, schedules, project estimates, resource plans and status reports.
• Provides IT strategic direction for projects managed.
• Sets guidelines for appropriate staffing requirements to meet operational needs.
• Impacts the IT project leadership function by strategic influence and by exercising control over resources, budget management and planning; accountable for end results.
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
• Applies in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Ensures essential procedures are followed and contributes to defining standards.
• Demonstrates an in-depth understanding of how IT project leadership integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
• Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Influences and negotiates with senior leaders (across functions); may communicate with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Key Responsibilities:

• Lead and manage the end-to-end delivery of complex IT projects related to capital planning consent order deliverables, specifically focusing on Capital Forecasting and Assumptions management.
• Develop and maintain detailed project plans, including scope, timelines, budgets, and resource allocation.
• Proactively manage project risks, issues, and dependencies, escalating as necessary.
• Ensure effective communication and collaboration with stakeholders across Treasury and other relevant departments.
• Oversee project execution, ensuring adherence to project management methodologies and best practices.
• Track and report on project progress, providing regular updates to stakeholders.
• Manage project budgets and resources effectively.
• Ensure projects align with Treasury's target state architecture.
• Contribute to the continuous improvement of project management processes.

Qualifications:

• 10+ years experience in a related technology role with commensurate people management experience
• Experience working in Treasury or Capital Forecasting domain

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The VP Program Manager will work closely with the Head of Functions Recruitment & Program management, business leaders, HR Partners and other stakeholders, to develop and deliver best-in-class Analyst and Associate Program strategy and HR advisory services, such as headcount and budget management, performance management, curriculum development, coaching, program design and governance.

Responsibilities:

• Design and implement initiatives aimed at attracting, developing, and retaining junior talent
• Review and enhance the global program structure and strategy on an on-going basis
• Work directly with business sponsors and representatives to deliver a best-in-class program
• Actively engage with managers throughout the talent cycle to impart best practices for managing and developing junior talent
• Maintain and run data analytics to measure attrition, retention, diversity initiatives, best practices and performance management
• Guide team of Program Managers to execute programmatic process, strategy and initiatives, including placements, and onboarding
• Partner closely with Early Career Learning teams, and business partners to design and implement Full Time training programs and continuous learning opportunities at both the Analyst and Associate levels
• Partner with Program Management peers across geographies
• Oversee mobility with Analysts and Associates
• Oversee and manage global program data
• Manage Analyst and Associate year-end processes, including ratings calibrations, review conversations, and incentive compensation decisions
• Continuous involvement in ongoing headcount planning and forecasting
• Partner with HR Advisors and Delivery Partners, Employee Relations and Legal teams to evaluate and resolve employee relations issues
• Manage sensitive and confidential matters, and utilize in-depth specialty knowledge for resolution
• Partner closely with immigration team to ensure a smooth visa and/or mobility process
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• The ideal candidate will be a college graduate, preferably with 5+ years of relevant experience
• Demonstrated leadership skills, written and oral communication skills, strong work ethic and initiative
• Ability to liaise with stakeholders at various levels of management, including very senior interactions and expectations
• Desire to be in a service-oriented environment with enthusiasm and high level of interest in Human Resources, program design, and management
• Ability to prioritize as needed while handling multiple time-sensitive projects and maintaining a high level of attention to detail in a very fast-paced environment
• Strong technical skills, including significant experience using Word, Excel, and PowerPoint

Anticipated Posting Close Date:

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

Responsibilities:

• Support control activities of the Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist & oversee the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting.
• Identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Regularly monitor key performance indicators (KPIs) and evaluate the effectiveness of risk and controls • Recommend enhancements or improvements as necessary to the MCA.
• Maintain a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes
• Drive MCA best practices, transformation, and execution consistency across business/functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

The VP will manage and execute compelling new creative experiences and messaging and implement a Test and Learn agenda. They will have strong performance marketing discipline and rigor in meeting and exceeding goals and KPIs driven by these marketing tactics. Prior experience in Retail Banking or Financial Services industry is preferred, as well as the ability to foster an environment of operational excellence and continuous improvement.

Key Responsibilities

• Design and flawlessly execute marketing campaigns to drive acquisitions growth.
• Own the campaign project management, working with internal partners to develop campaign schedules and ensure campaigns are delivered on time across channels.
• Focus on finding efficiencies within existing process to streamline and accelerate the campaign execution model.
• Track and analyze campaign results, providing updates to senior leadership and cross-functional partners on an as needed basis.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years business experience.
• Direct to consumer marketing and banking products experience required.
• Creative design and content development experience preferred.
• MarTech and project management workflow tool experience (i.e. Confluence, Jira, Aprimo, iHandle, etc.) preferred.
• Requires attention to detail, advanced project management skills, good communication and problem-solving skills.
• Curious self-starter who can be partner-focused while coordinating multiple projects with varying timelines simultaneously.
• Comfortable managing projects and gaining alignment across multiple stakeholders.
• Superior attention to detail, with a process-oriented mindset.
• Excellent interpersonal, listening, and relationship-building skills.
• Strong communication and presentation skills.
• Promotes a culture of collaboration and teamwork across organizational boundaries.
• Comfortable working in a highly matrixed, complex environment

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

This role will be responsible to support the development andimplementation of the vision and strategy relating to EUCFramework supporting the end-to-end EUC lifecycle. The rolerequires abroad and comprehensive understanding of thedifferent systems, theories and practices relevant to a functionwill partner with various cross functional stakeholders,and Compliance.Excellent communication skills required toinfluence a wide range of audiences. The job is likely to beinvolved in both internal and external negotiations which will

Responsibilities:

• Support the design and implementation of the EUC Governance FrameworkforCiti.​

• Provide oversight over the EUC governance programs including principles,policy, practices and standards including industry bestpractices.​

• Measure Policy adherence and remedial action associated with Policyadherence.​

• Engage with business and Global Functions leaders to drive EUC agendaprogress.​

• Support management communications relative to EUC Transformation &Governance with senior management, the Executive Operating Committee,Business Risk and Control Committees and the Audit Committees of theBoard asneeded.​

• Partner effectively across the firm with key teams to drive the tools andcapabilities including EUC Inventory management and workflow systemcapabilities to ensure simplified and consistent tools and capabilities supportthe EUC and ITeSSLifecycle.​

• Support the identification, design and implementation of an appropriatetools for EUC discoverycapability.​

• Partner with 2nd and 3rd Lines of Defense to ensure controls relating toEUCs are adequately designed and operatingeffectively.​

• Design and implement processes for managing issues identified relating toEUCFramework.​

• Contribute to continuous team improvement and management, e.g., provideleadership in recruiting, coach junior staff,etc.​

• Support key tooling, technology, and transformation projects across theorganization as Subject Matter Expert in datapolicies.​

• Collaborate with colleagues to ensure timely execution of milestones,provide reporting of potential risks to delivery, and incorporate milestonereporting andchanges.​

• Appropriately assess risk when business decisions are made, demonstratingconsideration for the firm's reputation and safeguarding Citigroup, its clientsand assets, by driving compliance with applicable laws, rules and regulations,and adherence toPolicy​

• Apply sound ethical judgment regarding personal behavior, conduct andbusiness practices by escalating, managing and reporting control-relatedmatters with transparency, as well as effectively supervise the activity ofothers and create accountability with those who fail to maintain thesestandards.​

Qualifications:

• 10 years of relevantexperience​

• Understanding of evolving governance, controls and regulatoryrequirements relating to technology tools andcapabilities.​

• Excellent communication skills and the ability to motivate and persuadecolleagues across disparate businesses, regions andcultures.​

• Demonstrated excellence at identifying stakeholders, understanding needs,and driving decision- making/resolution in a collaborative approach whichincludes vetting/troubleshooting.​

• Well-developed listening skills and a strong ability to engage at the seniormanagementlevel.​

• Ability to understand and operate successfully in a complex, heavily matrixedcorporate.​

• Understanding of business and technology tools expertise related toenterprise controls and control automation oversight in financial or similarfirms?​

• Working knowledge of Citi’s End User Computing Policy, EUC GovernancePrograms and business operations aplus​

• Ability to understand and operate successfully in a complex, heavily matrixedcorporateenvironment.​

• Demonstrates history of having worked as a Program Manager, or workingon large, strategic cross-functionalprojects.​

• Specific subject matter expertise regarding control tooling and capabilitiesand a strong business understanding of the products and services Citioffers.​

• Demonstrated ability to lead change management across large globalorganizations.​

• The ability to collaborate effectively, while also providing a constructivechallenge to status quothinking​

• General understanding of relevant banking regulation and supervisoryexpectations for large complex financialinstitutions​

• Effective communicator, both orally and in writing and ability to presentfindings to senior management and stakeholders using data to tell astory.​

• Strong interpersonal skills, with evidence of working in collaboration acrosslarge organizations, including a proactive and 'no surprises' approach incommunicating issues/requests.​​

• Bachelor’s/University degree or equivalent experience, MBA/Mastersdegree

Anticipated Posting Close Date: