Capability Manager Instructional Design & Knowledge Management jobs at Citi Group in United States, Jacksonville

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This IQA role will primarily focus on delivering effective and on-time delivery of issue remediation across the Markets business at Citi. The role integrates in-depth knowledge of risk practices, control design and implementation, and audit validation methodology with a solid understanding of the effective partnership required across the first, second and third lines to complete remediation effectively.

What you’ll do

• Support effective issue management, including issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, change management and escalation to promote comprehensive, consistent, accurate, and timely issue resolution

• Drive Markets IQA engagement across the full lifecycle of high severity issue remediations and key remediation programs

• Act as a key resource for Markets Issue owners to advise and support on the effective design and implementation of key control remediations

• Partner with colleagues to build highly effective relationships across the Markets business to ensure remediation design and implementation is effectively project managed and executed in co-ordination with second and third lines

• Improve IA engagement by promoting awareness and knowledge of IA methodology

• Support the IQA program for Markets, ensuring adherence with IQA relevant policies and procedures

What we’ll need from you

• Understanding of audit methodology and issue management framework

• Advanced analytical skills with strong critical thinking and aptitude to implement technical/regulatory requirements

• Ability to operate in large-scale initiatives, cross functional organizations, ambiguous environments and exhibit agility in navigating from current state to proposed solutions

• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution in a collaborative approach.

• Ability to analyze a process and recommend ways to improve design and operating effectiveness of controls.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

Responsibilities:

• Support control activities of the Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist & oversee the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting.
• Identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Regularly monitor key performance indicators (KPIs) and evaluate the effectiveness of risk and controls • Recommend enhancements or improvements as necessary to the MCA.
• Maintain a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes
• Drive MCA best practices, transformation, and execution consistency across business/functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

The Senior IT Project Manager will play a crucial role in driving the successful delivery of capital planning-related deliverables, including Capital Forecasting and Assumptions management. This role requires a seasoned professional with deep expertise in project management, financial systems, and cross-functional communication, ensuring alignment with Treasury's target state architecture. This role will involve close collaboration with stakeholders within Treasury and across other relevant departments.

Responsibilities:

• Responsible for all technology components of the development and implementation of major/multiple/highly complex projects; may manage enterprise wide projects.
• Develops detailed IT work plans, schedules, project estimates, resource plans and status reports.
• Provides IT strategic direction for projects managed.
• Sets guidelines for appropriate staffing requirements to meet operational needs.
• Impacts the IT project leadership function by strategic influence and by exercising control over resources, budget management and planning; accountable for end results.
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
• Applies in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Ensures essential procedures are followed and contributes to defining standards.
• Demonstrates an in-depth understanding of how IT project leadership integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
• Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Influences and negotiates with senior leaders (across functions); may communicate with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Key Responsibilities:

• Lead and manage the end-to-end delivery of complex IT projects related to capital planning consent order deliverables, specifically focusing on Capital Forecasting and Assumptions management.
• Develop and maintain detailed project plans, including scope, timelines, budgets, and resource allocation.
• Proactively manage project risks, issues, and dependencies, escalating as necessary.
• Ensure effective communication and collaboration with stakeholders across Treasury and other relevant departments.
• Oversee project execution, ensuring adherence to project management methodologies and best practices.
• Track and report on project progress, providing regular updates to stakeholders.
• Manage project budgets and resources effectively.
• Ensure projects align with Treasury's target state architecture.
• Contribute to the continuous improvement of project management processes.

Qualifications:

• 10+ years experience in a related technology role with commensurate people management experience
• Experience working in Treasury or Capital Forecasting domain

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The VP Program Manager will work closely with the Head of Functions Recruitment & Program management, business leaders, HR Partners and other stakeholders, to develop and deliver best-in-class Analyst and Associate Program strategy and HR advisory services, such as headcount and budget management, performance management, curriculum development, coaching, program design and governance.

Responsibilities:

• Design and implement initiatives aimed at attracting, developing, and retaining junior talent
• Review and enhance the global program structure and strategy on an on-going basis
• Work directly with business sponsors and representatives to deliver a best-in-class program
• Actively engage with managers throughout the talent cycle to impart best practices for managing and developing junior talent
• Maintain and run data analytics to measure attrition, retention, diversity initiatives, best practices and performance management
• Guide team of Program Managers to execute programmatic process, strategy and initiatives, including placements, and onboarding
• Partner closely with Early Career Learning teams, and business partners to design and implement Full Time training programs and continuous learning opportunities at both the Analyst and Associate levels
• Partner with Program Management peers across geographies
• Oversee mobility with Analysts and Associates
• Oversee and manage global program data
• Manage Analyst and Associate year-end processes, including ratings calibrations, review conversations, and incentive compensation decisions
• Continuous involvement in ongoing headcount planning and forecasting
• Partner with HR Advisors and Delivery Partners, Employee Relations and Legal teams to evaluate and resolve employee relations issues
• Manage sensitive and confidential matters, and utilize in-depth specialty knowledge for resolution
• Partner closely with immigration team to ensure a smooth visa and/or mobility process
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• The ideal candidate will be a college graduate, preferably with 5+ years of relevant experience
• Demonstrated leadership skills, written and oral communication skills, strong work ethic and initiative
• Ability to liaise with stakeholders at various levels of management, including very senior interactions and expectations
• Desire to be in a service-oriented environment with enthusiasm and high level of interest in Human Resources, program design, and management
• Ability to prioritize as needed while handling multiple time-sensitive projects and maintaining a high level of attention to detail in a very fast-paced environment
• Strong technical skills, including significant experience using Word, Excel, and PowerPoint

Anticipated Posting Close Date:

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

Responsibilities:

• Support control activities of the Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist & oversee the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting.
• Identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Regularly monitor key performance indicators (KPIs) and evaluate the effectiveness of risk and controls • Recommend enhancements or improvements as necessary to the MCA.
• Maintain a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes
• Drive MCA best practices, transformation, and execution consistency across business/functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities:

• Coordinate and manage all issues with key stakeholders.
• Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards, and Procedures.
• Manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs.
• Manages a comprehensive tracking and reporting issue inventory, including issue quality metrics for visibility on control gaps, Issues quality control processes, risk highlights, and escalating concerns.
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes.
• Leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement.
• Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies.
• Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
• Integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation.
• Expert knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

This position requires Process and Operational management experience; knowledge of CMMI, COBIT, ITIL, SDLC, DORA pre-requisite. This position provides a great learning opportunity to drive Strategy execution and will be involved in assist in establishing Core Processes, improving and maturing of the DevOps & Capacity management improve execution.

This role would need to have good knowledge of the Technology LandscapeProject Management methodology, SRE, Service Management, Operational Risk Management, Change Management & Capacity Management.

This position would require interaction with Senior Technology Leadership and all key stakeholders within Business and Technology.

Responsibilities:

1. Develop Processes of the DevOps and Capacity Management function. - drive Process Maturity and ensure that all key deliverables are met.

2. Leads the Process Management and execution of DevOps and Capacity management including coordination with Technology teams which includes Engineering / App Development, Infrastructure (CTI), SecOps and partner closely with Production Managment.

4. Identifies and leads the implementation of Process Efficiency, Drive Productivity Improvement, reduce cost, reduce risk, improve efficiency and keep up with the ever-increasing volume of with fast pace of newer technologies.

5. Continually evolve the working practices within and services provided by DevOps & Capacity Management and drive the Production Management Strategy.

6. Interaction with key Stakeholders on Risk - and manage all IA

7. Drive automation and data driven AIOPS adoption in DEVOPS and Capacity Management.

Qualifications:

• Bachelor’s degree or higher
• ITIL Foundation certification; Manager’s certification will be an asset. CMMI Experience, DORA, SDLC Knowledge necessary.
• 5+ years of experience in Business Intelligence Development or Production Support required.
• An overall understanding of the IT environment and related technology applications.
• Prior experience in financial services preferred
• Prior experience in applications development preferred
• Operational experience at a regional level in a complex/matrix organization.
• Successful experience managing the product life cycle, developing programs and framework required for the design of metrics, analytical tools, reporting for the identification of best practices.
• Measurement of customer satisfaction and analysis of service levels.
• P&L responsibilities to include oversight of high-budget projects.
• effective management of matrix, remote resources;
• proven ability to develop and manage relationships at all levels.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: