Quality Senior Manager - Vp jobs at Citi Group in United States, Irving

Responsibilities:

• Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance
• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new clients through tele-caller supported outbound calling and micromarketing activities
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills
• Ability to communication across various teams

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Ubicación: Villahermosa Tabasco

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• Anexa tu Curriculum y asegúrate de que refleje tu experiencia.
• Revisa que cumplas con el perfil de puesto antes de aplicar.• Tener mínimo 12 meses en el puesto actual.
• No tener ningún tipo de plan de mejora del rendimiento o disciplina mayor que una carta de educación.
• Cumplir con los requisitos mínimos del puesto publicado.

Other Relevant Skills

Responsibilities:

• Test Automation Strategy: Develop and implement a comprehensive test automation strategy for data pipelines, data warehouses, and data-driven applications.

• Test Case Design: Design, develop, and maintain automated test cases to validate data quality, data integrity, and data transformations.

• Test Script Development: Write and maintain robust and reusable test scripts using Python and relevant testing frameworks.

• Data Validation: Develop automated data validation techniques to compare data sets, identify discrepancies, and ensure data accuracy.

• Performance Testing: Design and execute performance tests to assess the scalability and performance of data pipelines and data processing systems.

• Big Data Technologies: Utilize Apache Spark and Python to develop test automation solutions for big data environments.

• CI/CD Integration: Integrate automated tests into the CI/CD pipeline to enable continuous testing and faster feedback loops.

• Collaboration: Work closely with data engineers, data experts, and software developers to understand testing requirements and ensure test coverage.

• Defect Management: Identify, track, and manage defects using a bug tracking system.

• Reporting: Generate test reports and metrics to communicate test results and identify areas for improvement.

• Continuous Improvement: Stay up-to-date with the latest trends and technologies in data testing and test automation and recommend best practices.

Qualifications/Experience:

• 6+ years experience in an IT Quality role. Ability to work independently or within groups on projects assigned

• Minimum of 10 years of experience in Data test automation.

• Proven experience in testing data pipelines, data warehouses, and data-intensive applications.

• Strong proficiency in Python programming language.

• Hands-on experience with Apache Spark and Big Data Ecosystem.

• Experience with Enterprise test automation frameworks

• Experience with CI/CD tools such as Jenkins, GitLab CI, or similar.

• Experience with SQL and data validation techniques.

• Education: Bachelor's degree in Computer Science, Engineering, or a related field.

Skills:

• Strong understanding of data testing methodologies and best practices.

• Excellent analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Excellent communication and interpersonal skills.

Anticipated Posting Close Date:

Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control. The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met.

Responsibilities:

• Contribute to the build and development team to support loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade.
• Assist with the creation of processes, standards, procedures, controls, training, and implementation of transaction management.
• Aid in the design and implementation of technology including testing and rollout.
• Provide training and support to transaction management staff and business constituents.
• Partner with each of the originating and coverage business lines, credit risk, operations, legal, etc.
• Ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations.
• Work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency.
• Constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle
• Participate in projects to enhance performance and efficiency.
• Take part in loan remediation and loan system testing / migrations.
• Actively manage and maintain a deal closing pipeline of loan transactions.
• Coordinate and close loan transactions/lifecycle events, capture data, store documentation, troubleshoot issues/roadblocks, perform quality control
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum 1-2 years of experience

• Commercial loan background

• Laser Pro experience preferred

• Individual must have excellent communication, organizational and interpersonal skills.

• Ability to work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up.

• High proficiency with Excel and other Microsoft based programs.

• Experience with Loan IQ, transaction capture tools, etc.

• Keen attention to detail

• Developed analytical and problem-solving abilities

• Client relationship and solution skills

• Additional non-core qualifications which will be considered are:

• Experience within a large global team supporting wholesale lending at large financial Institution

• Knowledge of wholesale loan (syndicated / bilateral) product and business, including an understanding of legal loan documentation, loan / funding mechanics, deal structure, funds flows, etc.

• Experience working with clients under time constraints to facilitate a transaction or process.

• Proven ability to collaborate with team members, Senior management, and other business constituents

• Critical decision-making capabilities including the ability to identify, escalate, and propose solutions to problems

• Ability to manage multiple concurrent deadlines through the practice of strong organizational and time management skills with experience in continuously following up

• Deep understanding of operational processes supporting Wholesale lending

• Ability to work in an environment where priorities are frequently changing environment

• Education:

• Bachelor's/Universitydegree or equivalent experience

Anticipated Posting Close Date:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The role includes overseeing the obligations of the Senior Managers and Certification Regime (SMCR), which set standards of professional conduct for all individuals working in UK financial services, designed to enhance accountability and improve conduct within financial services firms and ensure that certain individuals in financial firms are competent and fit for their roles.

• A key role within the UK Cluster, this reports directly to the UK Cluster Head (MD) at Director level and will be part of the UK Cluster leadership team, with a mandate to manage the UK Controls teams, support the local business risk agenda, and drive execution to meet local governance and regulatory requirements and changes.
• The UK Cluster Director leads the identification of opportunities to enhance our regulatory and controls environment for key risks relevant to the cluster and provides subject matter expertise and support across the cluster to the business, as required.
• The role also has a matrix into the Global Head of Services C&RM Head and will be part of the Global C&RM leadership team and will work closely with key stakeholders and partners across Citi.
• Expertise in risk management, along with deep knowledge of UK regulation and financial products, the Certification Regime and the Conduct Rules is a must.

What you’ll do:

• Lead a team of UK-based based Controls professionals, including those dedicated to the SMCR, Governance and Conduct agendas, as well as related Risk and Regulation training.
• Act as key point of contact across the UK Franchise and support initiatives and agendas arising in the UK.
• Responsibility to monitor compliance with and any associated or secondary regulation across the UK.
• Identify enhancements to documentation, controls and / or processes in place to comply with local governance and risk requirements and associated regulation.
• Lead escalation for UK Cluster senior management in Citi in line with firmwide guidelines.
• Act as a key resource for UK Cluster to advise and support on the effective design and implementation of key controls and processes across relevant risk stripes.
• Co-ordinate and manage compliance monitoring routines or internal audits related to the cluster.
• Serve as a key contributor to relevant Franchise and Services forums.

What we’ll need from you:

Knowledge/ Experience:

• Significant expertise of Operational Risk Management and other regulatory related functions within Financial Services sector.
• Deep understanding of Operational Risk and related frameworks as they relate to the banking sector is required, as is a working knowledge of the UK Regulatory environment/regime which comprises the Senior Managers Regime, the Certification Regime and the Conduct Rules
• Proven record in monitoring compliance to regulation including controls and process mapping within the MCA construct.
• Excellent business acumen, and ability to quickly understand multiple areas within a function and across functions, and how they interact in order to achieve the objective of the processes.
• Education: Bachelor’s Degree is required.

Competencies:

• Ability to work effectively and drive results.
• Ability to interact and communicate effectively with Senior leaders, Cluster and Product managers and wider partner areas.
• Proven ability to direct and manage high performing teams.
• Strong track record of effectively assessing and managing competing priorities to deliver high quality and timely work.
• Comfortable navigating complex, highly matrixed organizations.
• Excellent written, verbal, and analytical skills.
• Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel, SharePoint, and Project.
• Planning and scheduling skills sufficient to be effective in prioritizing and meeting deadlines.
• Horizon scanning skills and the ability to adapt to new regulation in the pipeline and drive change in processes.

What we can offer you:

• The chance to be part of a flexible team that values its people, encourages ownership of work, wants to hear your ideas, values diversity and where you can feel confident that you can bring your whole self to work.
• The role is Cluster in nature and will entail developing relationships and working with senior stakeholders across multiple countries, products, and control functions in UK, Europe, MEA as well as Globally
• The opportunity to monitor Citi’s compliance with regulatory requirements across multiple financial products and countries in the UK.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

Responsibilities:

• Underwriting Lifecycle Transformation:

  • Lead the design and implementation of a future-state underwriting model tailored to large and mid market corporate clients, across multiple sectors and geo

  • Enhance the full lifecycle – from client intake, risk evaluation, structuring, and approvals to post decisioning monitoring by embedding policy, data and technology upgrades

  • Identify friction points and reimagine workflows to improve speed to decision, risk precision and client experience

• Policy Modernization and Risk Frameworks

  • Review and enhance credit policies and decisioning models to reflect the complexity of corporate structures, intercompany risk and multi jurisdictional credit obligations

  • Standardize underwriting methodologies where appropriate while enabling adaptations for sector specific nuances

  • Drive Alignment with broader credit risk strategy, ensuring scalable governance and transparency decision-making processes

• Technology & Change Management

  • Oversee the design and delivery of underwriting technology solutions, including decisioning engines, workflow tools, data integration and monitoring platforms

  • Lead the full software development lifecycle in partnership with engineering, data and product teams to build adaptable, modular solutions

  • Champion automation, AI-driven insights and digitization to reduce manual effort, enhance analytics and improve auditability

• Go-To-Market Readiness

  • Define and execute go-to-market strategies for new credit risk technology solutions, including client and user onboarding plans

  • Lead local implementation efforts, ensuring regulatory teams are trained and prepared for new tools and process changes

  • Monitor adoption and effectiveness of new technology solutions, making data driven improvements as needed

• Operational Stability & Production Oversight

  • Ensure ongoing performance and stability of underwriting operations and credit systems

  • Lead production support to manage system incidents, ensure risk controls and maintain day to day operational continuity

  • Implement metrics, dashboards and escalation protocols to monitor effectiveness and rapidly address merging risks or bottlenecks

Qualifications

• 8+ Years of experience in corporate credit, underwriting, risk strategy, product management, and/or transformation within commercial or institutional banking

• Strong working knowledge of credit policy frameworks

• Proven track record of leading technology driven credit risk management initiatives, including experience with SDLC and software implementation

• Expertise in change management and the ability to drive transformation in complex, highly regulated environment

• Strong analytical skills with the ability to synthesize complex regulatory requirements intro actionable technology and process solutions

• Exceptional communication skills with the ability to influence senior stakeholders, risk managers, and cross-functional teams

• Experience managing global teams and working across multiple regulatory jurisdictions

• A mindset for innovation and disruption constantly seeking new ways to optimize compliance while maintaining business agility

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Technical knowledge of Front to Back Architecture involving Workflow, Web based UI, Java Middleware, Messaging (MQ, Kafka, AWS, REST Webservices, ECS), Oracle Database
• Lead integration of functions to meet goals, deploy new products, and enhance processes
• Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems
• Provide expertise in area of advanced knowledge of applications programming and plan assignments involving large budgets, cross functional project, or multiple projects
• Develop application methodologies and standards for program analysis, design, coding, testing, debugging, and implementation
• Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals
• Consult with end users to identify system function specifications and incorporate into overall system design
• Allocate work, and act as an advisor/coach developers, analysts, and new team members
• Influence and negotiate with senior leaders and communicate with external parties
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of relevant experience
• Experience in applications development,
• Experience in Resource and Project management (technical)
• Able to architect new solutions as part of technical manager role
• Experience managing global technology teams including BAs
• Working knowledge of industry practices and standards (knowledge/work ex in Financial industry and Reference data a plus)
• Consistently demonstrates clear and concise written and verbal communication

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Anticipated Posting Close Date:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements.
• Translate business needs into functional specifications and user stories.
• Assist in prioritizing requirements based on business needs and technical feasibility.
• Solution Design & Documentation:
• Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements.
• Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams.

Process Optimization:

• Analyze existing business processes and workflows to identify areas for improvement and automation.
• Assist in designing and implementing best practices for process improvements within the ServiceNow platform.
• Stakeholder Communication:
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.
• Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes.

Testing & Quality Assurance:

• Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements.
• Support user acceptance testing (UAT) by providing necessary documentation and guidance to end-users.

Training & Support:

• Provide training and support to end-users to maximize the use of the ServiceNow platform.
• Assist in troubleshooting and resolving issues reported by users and stakeholders.

Continuous Improvement:

• Stay up-to-date with the latest ServiceNow features and best practices.
• Recommend enhancements and new features based on business needs and ServiceNow updates.

Qualifications:

• 3+ years of experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow.
• Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams.
• Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management.

Skills:

• Strong knowledge of ITIL processes and ServiceNow best practices.
• Excellent communication, analytical, and problem-solving skills.
• Experience with ServiceNow reporting and dashboard creation.
• Ability to work effectively in both independent and team environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Certifications (Preferred but not required):

• ServiceNow Certified System Administrator (CSA).
• ITIL Foundation Certification.
• ServiceNow Certified Application Developer or Implementation Specialist.

Personal Attributes:

• Strong attention to detail and a proactive approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented, with excellent interpersonal skills.
• Strong customer service orientation with a focus on improving user experience.

Education:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).

Anticipated Posting Close Date: