Dig Tech Prod Mgt Lead Analyst - Vp jobs at Citi Group in United States, Irving

Responsibilities:

• Test Automation Strategy: Develop and implement a comprehensive test automation strategy for data pipelines, data warehouses, and data-driven applications.

• Test Case Design: Design, develop, and maintain automated test cases to validate data quality, data integrity, and data transformations.

• Test Script Development: Write and maintain robust and reusable test scripts using Python and relevant testing frameworks.

• Data Validation: Develop automated data validation techniques to compare data sets, identify discrepancies, and ensure data accuracy.

• Performance Testing: Design and execute performance tests to assess the scalability and performance of data pipelines and data processing systems.

• Big Data Technologies: Utilize Apache Spark and Python to develop test automation solutions for big data environments.

• CI/CD Integration: Integrate automated tests into the CI/CD pipeline to enable continuous testing and faster feedback loops.

• Collaboration: Work closely with data engineers, data experts, and software developers to understand testing requirements and ensure test coverage.

• Defect Management: Identify, track, and manage defects using a bug tracking system.

• Reporting: Generate test reports and metrics to communicate test results and identify areas for improvement.

• Continuous Improvement: Stay up-to-date with the latest trends and technologies in data testing and test automation and recommend best practices.

Qualifications/Experience:

• 6+ years experience in an IT Quality role. Ability to work independently or within groups on projects assigned

• Minimum of 10 years of experience in Data test automation.

• Proven experience in testing data pipelines, data warehouses, and data-intensive applications.

• Strong proficiency in Python programming language.

• Hands-on experience with Apache Spark and Big Data Ecosystem.

• Experience with Enterprise test automation frameworks

• Experience with CI/CD tools such as Jenkins, GitLab CI, or similar.

• Experience with SQL and data validation techniques.

• Education: Bachelor's degree in Computer Science, Engineering, or a related field.

Skills:

• Strong understanding of data testing methodologies and best practices.

• Excellent analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Excellent communication and interpersonal skills.

Anticipated Posting Close Date:

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience in systems analysis and programming of software applications
• Experience in managing and implementing successful projects
• Working knowledge of consulting/project management techniques/methods
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The role includes overseeing the obligations of the Senior Managers and Certification Regime (SMCR), which set standards of professional conduct for all individuals working in UK financial services, designed to enhance accountability and improve conduct within financial services firms and ensure that certain individuals in financial firms are competent and fit for their roles.

• A key role within the UK Cluster, this reports directly to the UK Cluster Head (MD) at Director level and will be part of the UK Cluster leadership team, with a mandate to manage the UK Controls teams, support the local business risk agenda, and drive execution to meet local governance and regulatory requirements and changes.
• The UK Cluster Director leads the identification of opportunities to enhance our regulatory and controls environment for key risks relevant to the cluster and provides subject matter expertise and support across the cluster to the business, as required.
• The role also has a matrix into the Global Head of Services C&RM Head and will be part of the Global C&RM leadership team and will work closely with key stakeholders and partners across Citi.
• Expertise in risk management, along with deep knowledge of UK regulation and financial products, the Certification Regime and the Conduct Rules is a must.

What you’ll do:

• Lead a team of UK-based based Controls professionals, including those dedicated to the SMCR, Governance and Conduct agendas, as well as related Risk and Regulation training.
• Act as key point of contact across the UK Franchise and support initiatives and agendas arising in the UK.
• Responsibility to monitor compliance with and any associated or secondary regulation across the UK.
• Identify enhancements to documentation, controls and / or processes in place to comply with local governance and risk requirements and associated regulation.
• Lead escalation for UK Cluster senior management in Citi in line with firmwide guidelines.
• Act as a key resource for UK Cluster to advise and support on the effective design and implementation of key controls and processes across relevant risk stripes.
• Co-ordinate and manage compliance monitoring routines or internal audits related to the cluster.
• Serve as a key contributor to relevant Franchise and Services forums.

What we’ll need from you:

Knowledge/ Experience:

• Significant expertise of Operational Risk Management and other regulatory related functions within Financial Services sector.
• Deep understanding of Operational Risk and related frameworks as they relate to the banking sector is required, as is a working knowledge of the UK Regulatory environment/regime which comprises the Senior Managers Regime, the Certification Regime and the Conduct Rules
• Proven record in monitoring compliance to regulation including controls and process mapping within the MCA construct.
• Excellent business acumen, and ability to quickly understand multiple areas within a function and across functions, and how they interact in order to achieve the objective of the processes.
• Education: Bachelor’s Degree is required.

Competencies:

• Ability to work effectively and drive results.
• Ability to interact and communicate effectively with Senior leaders, Cluster and Product managers and wider partner areas.
• Proven ability to direct and manage high performing teams.
• Strong track record of effectively assessing and managing competing priorities to deliver high quality and timely work.
• Comfortable navigating complex, highly matrixed organizations.
• Excellent written, verbal, and analytical skills.
• Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel, SharePoint, and Project.
• Planning and scheduling skills sufficient to be effective in prioritizing and meeting deadlines.
• Horizon scanning skills and the ability to adapt to new regulation in the pipeline and drive change in processes.

What we can offer you:

• The chance to be part of a flexible team that values its people, encourages ownership of work, wants to hear your ideas, values diversity and where you can feel confident that you can bring your whole self to work.
• The role is Cluster in nature and will entail developing relationships and working with senior stakeholders across multiple countries, products, and control functions in UK, Europe, MEA as well as Globally
• The opportunity to monitor Citi’s compliance with regulatory requirements across multiple financial products and countries in the UK.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements.
• Translate business needs into functional specifications and user stories.
• Assist in prioritizing requirements based on business needs and technical feasibility.
• Solution Design & Documentation:
• Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements.
• Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams.

Process Optimization:

• Analyze existing business processes and workflows to identify areas for improvement and automation.
• Assist in designing and implementing best practices for process improvements within the ServiceNow platform.
• Stakeholder Communication:
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.
• Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes.

Testing & Quality Assurance:

• Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements.
• Support user acceptance testing (UAT) by providing necessary documentation and guidance to end-users.

Training & Support:

• Provide training and support to end-users to maximize the use of the ServiceNow platform.
• Assist in troubleshooting and resolving issues reported by users and stakeholders.

Continuous Improvement:

• Stay up-to-date with the latest ServiceNow features and best practices.
• Recommend enhancements and new features based on business needs and ServiceNow updates.

Qualifications:

• 3+ years of experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow.
• Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams.
• Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management.

Skills:

• Strong knowledge of ITIL processes and ServiceNow best practices.
• Excellent communication, analytical, and problem-solving skills.
• Experience with ServiceNow reporting and dashboard creation.
• Ability to work effectively in both independent and team environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Certifications (Preferred but not required):

• ServiceNow Certified System Administrator (CSA).
• ITIL Foundation Certification.
• ServiceNow Certified Application Developer or Implementation Specialist.

Personal Attributes:

• Strong attention to detail and a proactive approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented, with excellent interpersonal skills.
• Strong customer service orientation with a focus on improving user experience.

Education:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).

Anticipated Posting Close Date:

The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to project & monitor commitment.
• Ensures change control is executed throughout project.
• Identifies, documents, and understands project dependencies.
• Identifies key stakeholders who participate in project scope definition.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and create project communication plan.
• Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
• Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
• Participates in the delivery of internal communications enabling the business officers to effectively service clients.
• Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
• Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
• Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
• Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
• Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
• Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
• Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
• Drafts and communicates any staff briefs, including system changes.
• Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
• Conducts ongoing research on effective mediums and tools to improve the communications.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
• Working knowledge of call center Technologies including systems, technologies and system work practices.
• Knowledge of HR policies and procedures.
• Knowledge of Call Center industry.
• Previous customer service management experience within a call center setting.
• Tertiary qualifications desirable.
• Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Education:

• Bachelor’s/University degree or equivalent experience

Loan IQ experience

Agile experience

Anticipated Posting Close Date:

Responsibilities:

• Develop creative technical solutions to meet business needs and manage complex, high volume applications in partnership with business partners and stakeholders
• Manage multiple work stream and applications across geographies for Credit Initiation and Onboarding
• Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation initiatives
• Develop communication to guide, influence and convince others, including colleagues in other areas and external customers
• Provide advice and counsel related to the technology or operations of the business and filter, prioritize and validate potentially complex material from multiple sources
• Supervise day-to-day staff management issues, including resource management, work allocation, mentoring of onsite and offsite resources and other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in business analysis or systems analysis
• Demonstrated expertise in presenting and using planning tools
• Proven diplomatic and analytical skills
• Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Anticipated Posting Close Date: