Global Head Asset Servicing Technology - Director London jobs at Citi Group in United Kingdom, London

This role is the EMEA head of Production Services for Citi’s Crown Jewel - Treasury and Trade Services (TTS) Payment Technology and involves the following responsibilities:

• Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology & ops heads

• Production Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs & Clearing systems.

• Manage the complex Payments Regulatory Environment for UK and CEP legal entities – responsible for ensuring accurate and timely PSD and DORA reporting.

• Director level senior coverage for EMEA overlapping with NAM and Asia; this will allow us provide global follow the sun senior management capability for payments production management

• Responsible for EMEA rollouts of modernized strategic payment platforms

• Drive stability and resiliency across EMEA payment flows

Additional Responsibilities:

• Establishes strategic plans for function.

• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.

• Influences and negotiates with senior leaders (across functions); may communicate with external parties

• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

• Performs other duties and functions as assigned

• Own and lead disaster recovery plans.

• Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.

• Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.

• Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning

• Develop positive relationship with the infrastructure & other functional support teams to drive efficiency

• Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff

• Ensure development plans are in place for staff

Qualifications:

• Relevant advanced level experience in a leadership role, with extensive experience in business, functional and people management.

• Experience of senior stakeholder management

• Quality orientation with a strong eye for detail

• Process driven approach with an appreciation of industry best practice

• Detailed-oriented, with strong analytical skills

• Develops and maintains effective and positive working relationship with peers, stakeholders and management

• Pro-active, organized, thorough and energetic

• Excellent communicator, presenting to senior management level stakeholders

• Manager of managers in a diverse distributed environment

• Demonstrable track record of impactful organizational improvement

• Demonstrable senior Application Support or Project Management experience relating to distributed teams and managing managers

• Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree/ Master’s degree preferred and managerial experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

This role is the EMEA head of Production Services for Citi’s Crown Jewel - Treasury and Trade Services (TTS) Payment Technology and involves the following responsibilities:

• Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology & ops heads

• Production Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs & Clearing systems.

• Manage the complex Payments Regulatory Environment for UK and CEP legal entities – responsible for ensuring accurate and timely PSD and DORA reporting.

• Director level senior coverage for EMEA overlapping with NAM and Asia; this will allow us provide global follow the sun senior management capability for payments production management

• Responsible for EMEA rollouts of modernized strategic payment platforms

• Drive stability and resiliency across EMEA payment flows

Additional Responsibilities:

• Establishes strategic plans for function.

• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.

• Influences and negotiates with senior leaders (across functions); may communicate with external parties

• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

• Performs other duties and functions as assigned

• Own and lead disaster recovery plans.

• Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.

• Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.

• Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning

• Develop positive relationship with the infrastructure & other functional support teams to drive efficiency

• Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff

• Ensure development plans are in place for staff

Qualifications:

• Relevant advanced level experience in a leadership role, with extensive experience in business, functional and people management.

• Experience of senior stakeholder management

• Quality orientation with a strong eye for detail

• Process driven approach with an appreciation of industry best practice

• Detailed-oriented, with strong analytical skills

• Develops and maintains effective and positive working relationship with peers, stakeholders and management

• Pro-active, organized, thorough and energetic

• Excellent communicator, presenting to senior management level stakeholders

• Manager of managers in a diverse distributed environment

• Demonstrable track record of impactful organizational improvement

• Demonstrable senior Application Support or Project Management experience relating to distributed teams and managing managers

• Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree/ Master’s degree preferred and managerial experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

The Roadshow manager manages the execution of complex roadshows, managing all aspects of planning logistics, and reconciliation analysis. The role supports major businesses and the Senior Roadshow Manager is responsible for owning relationships with stakeholders and business partners. This is an individual contributor role and the Senior Roadshow Manager will take the lead in managing all the logistics, planning, coaching individuals and influencing stakeholders. The role requires strong collaboration, logistical and influencing skills, highly developed communication skills, with strong ownership and focus. The role also requires experience working with cross cultural teams and stakeholders across geographies and time-zones to the support the delivery of high-quality roadshows.

What you’ll do

• Provides roadshow services to all the Citi businesses or divisions the Roadshow Group supports.
• Own, lead and manage complex logistics which includes flights, trains, ground transportation, hotels and charters supporting fixed income and equity roadshows for our clients and business partners.
• Partner with colleagues and vendors on details regarding partnership, management, and execution. Review and negotiate contracts to receive the best possible rates and terms.
• Support all Citi Operating Expense Governance Policy initiatives, event risk evaluation’s; reconcile program invoices and event final cost reporting.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance, rules and regulations and adhering to Policy. Escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  

Development Value:

• At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.
• Being part of this team means that you will join a dedicated team of highly experienced roadshow professionals with immense exposure to delivering client experience.
• You will have the responsibility to own a broad range of roadshows from inception to completion dealing with a wide variety of business partners and clients.
• Opportunities available to take on additional responsibilities and training in line with career development.
  

What knowledge, skills and experience we’ll need from you

• A seasoned Roadshow Manager with expansive event marketing experience from a financial or professional services background. Must possess strong project management, stakeholder management and influencing skills.
• Proven track record in managing and executing complex, high profile roadshows with a range of attendees and functionality.
• Demonstrated leadership skills and influencing without authority to serve as a strategic roadshow partner.
• Collaborative team play orientation committed to the team’s success and willing to work with colleagues and external partners in a fast-paced, high-energy environment.
• Ability to handle multiple high visibility roadshows simultaneously, the ability to prioritise and work under pressure.
• Knowledge of latest roadshow trends, industry innovations and technologies.
• Excellent communication and presentation skills - verbal and written. Must have proficiency in spoken and written English. Knowledge of an additional language would be an advantage.
• Flexibility in work hours - must be able to work non-traditional hours.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

This role will be based out of the London, UK office.

Strategy and Process

• Drive execution of key strategic initiatives for CCB Globally and across Banking to ensure delivery with high quality, accuracy and timeliness. This will include a combination of leading or supporting projects or initiatives, depending on their nature
• Own the strategic, administrative, operational, and process enhancements on key CCB / Banking processes in partnership with internal other teams e.g. Cluster BE, Coverage, Loans, Resources, Strategy, Risk, Finance, etc.
• Support the Global BE team to articulate strategic priorities, support governance programs & track performance against strategic priorities
• Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed effectively
• Manage and coordinate teams of cross-functional stakeholders. Provide strategic direction and accountability across disparate teams to create excellent outcomes
• Independently lead project management of global key enabler workstreams (e.g. internal partnerships, target market framing, product gap analysis, data remediation, etc).

Business Reviews

• Analyze detailed performance metrics to understand business drivers, opportunities & threats. Monitor ongoing performance
• Leverage global data sources to prepare adhoc analysis on key strategic / operational and deliver actionable insights
• Lead/support the development of and production of materials for management presentations, town halls, etc.
• Share best practices within CCB BE broadly and across Banking.

Risk & Controls

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Substantial experience in financial services.
• Prior commercial banking experience preferred.
• Connects the dots, is proactive and takes ownership.
• Experience working in global and complex settings with multiple stakeholders.
• Proven ability to work in a team of diverse skill sets and cultures.
• Proven ability to work in high-pressure, time-sensitive environments.
• Knowledge of tech-enabled reporting tools.
• Ability to quickly grasp and master new concepts, functional and technical knowledge.
• Excellent communication skills, influence others to achieve business objectives.
• Excellent Excel and PowerPoint skills.

Education:

• Bachelor's degree/University degree or equivalent experience.

Time Type:

About Citi

Citi Futures & OTC Clearing Technology supports a rapidly growing business that uses technological innovation to maintain competitive advantage in a constantly evolving market. Working closely with the business, external vendors and internal technology teams, you would build-out and maintain our next generation OTC clearing platforms. You would manage complex projects that will involve everything from incorporating a new functionality within the existing ecosystem, to analyzing new requirements, documenting solutions, managing implementation and testing systems, ensuring that they are fit for purpose. You would regularly work with a range of high-profile stakeholders.

About the Role

You will be responsible for:

• Business Analysis, producing project artifacts (such as Business Requirement and Test Strategy documentation) and implementing the defined solution
• You would drive multiple projects simultaneously requiring the ability to multi-task

You will also be:

• Owning business/ functional requirements and change requests, documenting solution and managing end to end project delivery
• Understanding Business priorities and working as a liaison between Business and Development teams
• Maintaining Book of Work and facilitating prioritization discussions with key business stakeholders
• Managing relationship with Business and taking ownership for providing regular project updates to key business and technology stakeholders
• Communicating key project risks, defining mitigation strategies and managing resolution
• Developing test strategies, documenting test scenarios and coordinating User Acceptance Testing across front to back tech stack
• Developing Project Plans and UAT Run-books
• Working with development and support teams to resolve production issues and identify root cause

Essential Skills:

• OTC and Exchange Trades Derivatives product knowledge
• BA/PM experience in Clearing will be a bonus
• Good working knowledge of the Regulatory space around the product
• Excellent interpersonal skills to manage stakeholder expectations
• Demonstrated experience writing requirements
• A proven track record of business analysis experience
• A team player attitude
• A strong desire to learn
• Practical experience in analysis, design and project managing end to end delivery
• Strong analytical/problem solving skills
• Flexibility to work with a global team, across geographies and time zones
• Understanding of the SDLC
• Familiarity with Agile, Scrum or Waterfall methodology
• Capital markets experience, or an interest in becoming a subject matter expert within our business

Time Type:

What We do / The Team

• In the world of Capital Markets electronic trading, performance, agility, and reliability are crucial; latency beyond the micro- or even nano-second realm just won’t cut it!
• A core team of expert engineers within Citi have developed a framework, toolset and collection of components for building self-healing, scalable, high performance, asynchronous, event driven, Microservices based solutions.
• This framework, known as Ambrosia, has solved all the hard problems of failover, high availability, performance and scalability, so that application developers can focus on those pieces of the puzzle that solve the business problem and take performance to the next level.
• Ambrosia is a core framework, toolset and collection of components for building self-healing, scalable, high performance, asynchronous, event driven, Microservices based solutions.
• We build microservices based event sourcing systems on a low latency in-house framework. Response times in the 10 microsecond to 100 microsecond range.

Role Overview/What you will you do:

• Work on the integration of functions to meet goals, deploy new products, and enhance processes across the Capital Markets asset classes.
• Provide world class expertise in area low latency development.
• Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals
• Consult with end users to identify system function specifications and incorporate into overall system design

Skills and Experience

• Demonstrated Subject Matter Expert (SME) in area of Applications Development, preferably in electronic and algorithmic trading systems.
• Passion for coding excellent, commercial grade, mission critical frameworks
• Complete knowledge of modern technologies such as the JVM, the Linux Operating system, system calls and Kernel.
• Experience developing robust and secure applications using the Rust programming language or has a string desire to write production worthy code using Rust
• Proven experience in the design, implementation, and maintenance of high-performance, low-latency systems for business critical applications
• Ability to stay up-to-date with the latest Rust language features, security vulnerabilities, and industry best practices
• Knowledge of TCP and other IP based network protocol technologies including hardware accelerated kernel bypass e.g. Solarflare OpenOnload
• Performance assessment and targeted tuning.
• Design and architectural elegance.
• Experience in implementing projects
• Great communicator with high EQ.
• Ability to occasionally produce clear diagrammatic documentation and model key aspects in UML sequence diagrams.
• May have a background in C++ before moving to Java or Rust.
• Relationship and consensus building skills

Education / Qualifications:

• Bachelor’s degree/University degree or equivalent experience in a similar role

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we’ll provide you

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

Implement Enhanced Testing and Recovery:

• Oversee the implementation and execution of Production Swing testing for critical applications, ensuring applications run from their alternate site for a minimum of 5 days.

• Implement and oversee Data Recovery testing, ensuring applications can recover critical data from backup solutions within the defined Impact Tolerance (ITOL).

• Drive the onboarding of critical applications to the One-Touch Recovery orchestration solution.

• Minimize the Recovery Time Actual (TRTA) for critical applications.

Design and Architecture:

• Champion resilient application design by advocating for and integrating resiliency principles into architectures, and promoting the use of established resiliency patterns.

• Leverage cloud-native services and features to enhance application resiliency. This includes services for auto-scaling, load balancing, and disaster recovery.

• Explore and implement chaos engineering practices to proactively identify and address system weaknesses under stress.

Proactive Vulnerability Management:

• Proactively identify vulnerabilities through regular architecture reviews, comprehensive scenario testing, and foundational testing.

• Document and demonstrate mitigation efforts for all discovered vulnerabilities. This includes developing remediation plans, implementing necessary changes, and validating the effectiveness of mitigations.

• Ensure that all identified vulnerabilities have remediation plans scheduled.

Operational Resilience Adherence:

• Ensure that all critical applications adhere to operational resilience testing and recovery requirements.

• Collaborate with relevant stakeholders to define and maintain appropriate impact tolerances for critical business services.

Performance Measurement and Reporting:

• Monitor and report on key resilience metrics, including the number of applications executing production swing tests, the number of applications on One-ouch Recovery, recovery times and adherence to operational resilience requirements.

• Provide regular updates to senior management on the status of resilience initiatives and key performance indicators.

Key Qualifications:

• Relevant professional software engineering experience - and in particular in SRE roles

• Expertise analyzing complex application, database, network, and OS issues across a distributed large scale customer facing systems

• Strong communication skills and ability to work effectively across multiple business and technical team

• Experience in Java, .NET, Maven, Gradle, Jenkins, Helm, Puppet, Chef, Ansible, Kubernetes, AWS, Splunk, Prometheus

• BS degree in computer science or equivalent field

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type: