Client Experience Lead- Vp jobs at Citi Group in United Kingdom, Belfast

Responsibilities:

• Manage a small team of internal audit professionals that performs moderately complex global markets related (products as well as cross function) audits
• Complete assigned audits within budgeted timeframes, and budgeted costs
• Monitor, assess, and recommend solutions to emerging risks
• Contribute to the development of audit processes improvements, including the development of automated routines to help focus audit testing
• Draft audit reports, and present issues to the business while discussing practical cross-functional solutions
• Recommend appropriate and pragmatic solutions to risk and control issues
• Apply understanding of internal audit standards, policies, and local regulations to provide timely audit assurance
• Develop internal audit staff, and provide coaching to team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of relevant experience
• Effective verbal, written and negotiation skills
• Effective project management skills
• Effective influencing and relationship management skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Responsibilities:

• Develops detailed IT work plans, schedules; project estimates, resource plans and status reports.

• Interfaces with senior project staff and client senior management teams regarding status of projects.

• Recommends and oversees process improvements.

• Has considerable business impact through in-depth evaluation of complex business processes, system processes and industry standards.

• Provides expertise in area and an advanced level of understanding of the principles of IT project leadership.

• Possesses a comprehensive understanding of how own area and others (i.e., architecture or infrastructure) collectively integrate to contribute towards achieving business objectives.

• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.

• Acts as advisor or coach to new or lower level analysts; allocates work.

• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.

• Persuades and influences others through and comprehensive communication and diplomacy skills.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in a related technology role and subject matter expert in overall field

• 6 - 10 years experience with JIRA, Confluence & Agile

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

This role will require interaction with business management teams and support partners (Tech, ICRM, Control, Middle Office etc) - timely escalation and remediation of issues, continued drive towards efficiency and closure of any control gaps. Members of the team are required to escalate, investigate and remediate any issues identified through the control processes.

What you'll do:

• Liaise with front office contacts while establishing and maintaining solid relationships with our internal partners in the business
• Proactively identify opportunities to optimize and streamline processes, propose solutions and lead implementation of improvements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations
• Collaborating with various businesses across Markets to deliver on organizational objectives
• Working as part of a global team to monitor controls, provide oversight and escalate issues in a timely manner
• Developing communication and similar material for presentation to a wide variety of audiences from stakeholders, peers and management.
• Assisting in special projects/tech enhancements
• Act as the main point of contact for time sensitive issues

What you'll bring:

• Undergraduate degree required
• Strong influence management and relationship skills
• Significant relevant work experience in Business Risk & Controls
• Knowledge of global markets traded products including downstream processing practices and related control principles a positive
• Leadership skills in bringing together processes that include different businesses, regions and support functions
• Demonstrated expertise of Microsoft Office product suite and proficiency in Microsoft Excel and PowerPoint preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Strong analytical and problem-solving skills
• Excellent written and verbal communication and interpersonal skills

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

Responsibilities:

• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
• Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives
• Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards
• Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions
• Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Significant experience
• Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
• Experience with all phases of Software Development Life Cycle
• Comprehensive knowledge of the principles of business analysis

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Client Onboarding Analyst

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

• Ensure all applicable regulatory requirements are met
• Manage stakeholders
• Work to deadlines
• Manage and prioritise daily tasks ensuring SLA’s are met
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Good awareness of client needs/expectations
• Financial services related experience preferable
• Flexibility, team spirit, loyalty
• High attention to detail
• Good PC skills (Excel, Word)
• Fluent in both written and spoken English
• Be able to work under pressure and to meet deadlines

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Markets Operations at Citi has embarked on a significant, multi-year transformation covering all aspects of designing and delivering a future state target operating model: risk and controls, regulatory compliance, process re-engineering, automation, people and culture, data transformation, technology investment and client service. This is a large and complex undertaking.

What you’ll do

• Manages assigned workstreams across large regulatory reform programmes, tracking delivery to plan, resolving issues, and ensuring appropriate governance artefacts are in place.
• Works with Operations, Legal, Compliance and Technology stakeholders to define and agree regulatory interpretations, scoping impacts to processes and controls.
• Supports the Programme Manager in driving business case preparation, cost-benefit analysis, and KPI alignment to regulatory obligations.
• Owns the documentation of detailed business and functional requirements and ensures traceability through testing and implementation.
• Supports test planning, execution coordination, and business readiness for go-live.
• Can query data and determine the benefits associated with regulatory delivery
• Leads identification and resolution of issues across Markets Operations, escalating risks with mitigation strategies when required.
• Ensures adherence to Citi PM standards, governance routines, and documentation expectations across regulatory programmes.
• Proactively manages communication of risks, status, and issues to Programme Manager and senior stakeholders.
• Collaborates across multiple delivery teams and functional areas to align dependencies and track milestones.

What we’ll need from you

• Significant experience in financial services, specifically in programme delivery or regulatory transformation.
• Proven track record delivering major regulatory change across the European Capital Markets landscape — including experience with CSDR, EMIR Refit, SFTR, MiFID II, or Basel III/CRR II.
• Deep understanding of post-trade operations: trade capture, margining, settlement, reporting, and related control environments.
• Strong experience working with Markets Operations stakeholders and Technology partners across regions.
• Excellent documentation, process mapping, issue tracking and stakeholder management skills.
• Familiarity with global and European market infrastructure (CCPs, CSDs, custodians) and interaction with industry groups (e.g. ISDA, ICMA, AFME) is a plus
• Bachelor’s/University degree or equivalent experience, potentially Masters degree
• CAPM, PMP, PgMP, CBAP or MBA are a plus.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi Belfast. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

• Ensure all applicable regulatory requirements are met
• Manage stakeholders
• Work to deadlines
• Manage and prioritise daily tasks ensuring SLA’s are met
• Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Good awareness of client needs/expectations
• Financial services related experience preferable
• Flexibility, team spirit, loyalty
• High attention to detail
• Good PC skills (Excel, Word)
• Fluent in both written and spoken English
• Be able to work under pressure and to meet deadlines

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type: