Tts Asia Commercial Cards Corporate Travel jobs at Citi Group in Singapore, Singapore

Citi Commercial Bank (CCB)

We’re currently looking for a high caliber professional to join our team asEmerging Corporates Relationship Managerbased in Singapore.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

In this role, you’re expected to:

• Utilize all possible channels to source quality new-to-bank clients with potential to generate business across lending, treasury, capital markets, cash management products.
• Responsible for the entire process of new client acquisition from identifying prospects, delivering customized financial service solutions to completing facility availment.
• Facilitate client on-boarding process by resolving operations and service issues that may arise.
• Work in preparing credit assessments and monitoring risk issues by liaising with clients on any document deficiency or requests for more information.
• Follow up with clients on offer acceptance and confirm the facility is successfully availed.
• Keep supervisor informed about key changes in market conditions, trend, clients information, etc., and escalate potential issues and concerns promptly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5 years relevant experience banking/ non-bank financial institution
• Good record of proactively building relationships with product and credit review/approval partners
• Ability to work effectively in team setting, excellent interpersonal, communication and influencing skills
• Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients’ needs.
• A proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience
• Able to quickly adapt priorities based on the latest data insights

Time Type:

Job Responsibilities:

• Engage with relevant stakeholders to identify business needs and requirements to best empower this Sales, designing best-in-class solutions and ensuring their successful implementation.
• Understand the Markets framework, and set it up for success, leveraging the interoperability between Markets, its constituent businesses and the broader Citi businesses where applicable.
• Partner with in-business sales technology leaders to create a systems standard that is stronger than the sum of its parts, focusing on areas of maximum impact.
• Collaborate with the second line in Risk and Operations to deliver solutions that can be deployed end to end.
• Work with Technology partners to manage the work slate and help directly guide technology resources on- and offshore while staying involved with in-business goals and aligning to those priorities.
• Oversee the procurement, organization, and distribution of client data within Markets and across to broader Citi, as relevant.
• Ensure strong marketing and communication strategy across the organization; analyze, report and track adoption metrics, and put in place initiatives to increase.
• Engage on efforts relevant to ensuring the integrity and quality of data / content across the platforms, and the necessary compliance with all data privacy and other regulatory mandates.
• Help develop forward-looking vision and strategy to build / maintain state-of-the-art distribution platforms into the future, staying current on relevant external developments in the CRM space.

Knowledge & Experience Requirements:

• Bachelor’s Degree a must; masters a plus.
• Technology and Analytics knowledge a plus.
• Track record of excellent performance in related role Strong ability to pull together Technology teams across the franchise to advance business goals.
• Prior experience as a critical partner/liaison bringing together Business & Technology teams.

Skill Requirements:

• Initiative and ability to structure and drive projects from idea to completion are a must.
• Strong critical thinking and analytical skills Strong interpersonal and relationship-building skills; must be comfortable interacting with all levels of the organization.
• Strong people management / team development skills.
• Effective communication and presentation skills.

Personal Qualities:

• A self-starter who takes ownership and accountability
• Able to work effectively under pressure in a fluid environment.
• Focused attention to detail and high standards for quality and accuracy in his/her work product.
• Collaborative, team-oriented, service-oriented

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Some of the regular responsibilities for the Commercial Loan Product Manager include:

Responsibilities:

• Drive sustainable loan growth across the CCB target market thru strategic management of our loan product offering, its delivery channel, governance and risk and controls
• Develop a viable loan product offering taking into consideration the competitive landscape and the CCB’s Asia strategy
• Track and monitor loan product profitability and performance against identified targets
• Lead the capital approval process for the Commercial Bank and analyze new loan and capital commitments on a risk-adjusted basis
• Ensure a consistent approach to transaction and client returns presentation across Asia coverage deal teams
• Oversee CCB submissions to senior internal balance sheet, capital, and transaction review forums
• Assess and direct changes to the CCB loan product offering based on deals won vs. deals lost, evolving client and market demands, technology trends, and other existing and emerging threats within the commercial lending marketplace
• Conduct market research and competitor analyses to ensure our commercial clients have a best-in-class experience and designing and execute on identified improvement strategies
• Partner with Institutional Credit Management (ICM), O&T and Loan Operations to identify and prioritize opportunities to improve efficiency, control and the client experience across the E2E lending platform
• Direct and oversee all aspects of program life cycle management including market demands, technology trends, and regulatory requirements
• Partner with all up and downstream stakeholders to ensure CCB client and product needs are fully reflected in any shared platform design and operations

Knowledge/Experience:

• 15+ years of experience in banking, product/loan management experience or related activities
• Experience leading cross-functional teams to define and achieve high value business goals
• Broad and diverse functional experience (e.g. marketing, credit, acquisitions, product development, analytics, technology)
• Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results
• Demonstrated knowledge of product development, financial acumen, and investment processes across asset classes
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Demonstrated analytical and influencing skills
• Consistently demonstrates clear and concise written and verbal communication

Qualifications:

• Undergraduate Degree, MBA a plus.
• High level of personal integrity and interest in building the business.
• Exceptional interpersonal skills with strong ability to influence and build consensus.
• Articulate in written and verbal communication skills
• Propensity for detail and comprehensiveness of content.
• Ability to multi-task and prioritize in an extremely time-sensitive environment.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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TheResponsibilities:

• Drive innovation on the solutions we provide clients through partnerships with product specialists and subject matter experts, while structuring deals that balance risk and reward.
• Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB)
• Oversee the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes
• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all times
• This people leadership role is responsible for leading a team of Relationship Managers (RMs).
• These RMs are responsible for actively calling on clients to deepen relationships and proactively owning, responding to and anticipating future needs, challenges or risks, in addition to identifying and pursuing new clients aligned with CITI COMMERCIAL BANK (CCB)’s value proposition.
• Attracting, retaining and motivating a team, along with responsibility for managing a budget and meeting team sales goals.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience
• In-depth knowledge of all aspects of commercial banking including strong commercial credit knowledge and an ability to quickly learn new products and services
• Possesses sound judgment and is creative in providing credit/deposit solutions to bank clients
• Significant experience with commercial credit decision making authority, with experience in complex capital structures and cross border transactions
• Minimum intermediate level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer
• Ability to work effectively in team setting
• Able to effectively interact with a variety of internal and external constituencies
• Proven track record of successfully managing and leading teams through complex change; a reputation for retaining, attracting and developing talent
• Proven leadership ability with excellent interpersonal communication skills
• Must be able to express a sound opinion, able to agreeably present another viewpoint
• Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
• Must have a sharp business development focus and demonstrate innovative approaches
• Able to quickly adapt priorities based on the latest data insights

Education:

• Bachelor’s/University degree, Master’s degree preferred and managerial experience

Time Type:

The Asset Servicing Group Manager is accountable for management of complex/critical/large professional disciplinary areas.

Leads and directs a team of Event Capture operational teams. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

What you will do

• This role will require the leadership of an Operational group processing Event Capture activities for EMEA markets related to Corporate Actions events (mandatory and Voluntary) within custody operations.

• These activities include revisions of Event announcements, communications and notifications for Corporate Action events and implementation of best-in-class activities, aligned to global standards.
• Drives regional alignment, developing organizational strategies, and builds credibility and trust with regional partners and management.
• Implement best-in class Event Capture processes globally and provide effective communication to senior audience with Global remit.
• Represent Event Capture group and supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients, with a global scope to implement enhanced solutions related to Event Capture.
• Drive implementation and results on Event Capture Global standardization initiatives and multiple high priority visible projects, and appropriately leverages and allocates necessary resources.
• Demonstrates an in-depth understanding of how Event Capture area integrates within the overall function to achieve objectives.
• Drive productivity and efficiencies commitments for the function.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we'll need from you:

• 10+ years of experience

• Senior level experience in a related role with commensurate experience in people management, project management and system transformation implementations within Custody Operations

• Experience in management within Custody Asset Servicing.
• Demonstrated success dealing with Senior stakeholders
• Ability to exhibit strong leadership and influential communication skills with a senior level audience
• Full comprehensive understanding and implementation of opportunities within Event Capture processes

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career” By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth.

Description of the Role

This product management role is part of the Global Liquidity and Cash Concentration (‘GLCC’) solutions area. The position entails responsibility for Cash Concentration, Notional Pooling and Real-Time Liquidity Product Management and Commercialization activities for the South Asia cluster encompassing product strategy and performance, product and platform delivery/ rollout, deal management, commercialization risk & control and re-platforming.

Key Responsibilities:

Product Strategy and Performance

• Contribute to the product strategy and roadmap based on market developments & customer needs.
• Provide inputs to investment strategy and prioritization across GLCC solutions in liaison with cluster teams.
• Gather market intelligence and develop market sizing to identify the attractiveness of particular markets segments and product offerings. Define and analyze sector trends, opportunities and issues.
• Plan and execute pricing and expense management initiatives to optimize portfolio performance.
• Drive management visibility of performance drivers and delivery to plan through regular updates and presentations.
• Alignment with multiple stakeholder groups including Global/ Cluster Product partners, Operations, Technology, Sales, Banking, Legal and Risk teams to drive the product agenda.

Product & Platform Development/ Rollouts

• Work with Global Product Development leads to support the rollout of new or enhanced products, features and global platforms to the cluster, while ensuring that all necessary approval requirements and governance processes are adhered to.
• Collaborate with technology, operations and client-facing teams to plan and execute the phased migration of liquidity structures from legacy platforms to global platforms.
• Contribute to the enhancement of digital capabilities and STP processes to improve client experience.

Commercialization

• Drive client usage and commercial success of GLCC products, harnessing data/metrics and through alignment with LMS Solutioning, sales and banking teams.
• Assist sales and relationship managers in identifying client needs and proposing solutions in line with business objectives.
• Develop and update GLCC (including Notional Pooling) client collateral and internal collateral to support value articulation and commercialization efforts.
• Ensure maintenance and updates to product content on internal and external channels.
• Deliver trainings to client-facing teams on product positioning and usage.

Deal Management

• Engage with and support LMS solutioning and client-facing teams on deals and client asks.
• Ongoing support for deals including deal review, pricing approvals and exception handling.
• Recommend and deliver process improvements in collaboration with onboarding, operations, technology and other teams.

Risk and Control

• Build and maintain a pristine risk and controls environment in collaboration with global, and cluster partners.
• Ensure timely and comprehensive Product Approval Program review and Capability Grid updates.
• Appropriate assessment of risks in reviewing and approving deals.
• Ongoing monitoring of the product portfolio vis-à-vis established risk acceptance criteria.
• Driving risk mitigation and remediation efforts in coordination with Legal, Risk, Sales, Banking, Operations and other teams.
• Proactive identification, ownership and management of issues and incidents.
• Contribute towards preparation and support for of audits / regulatory reviews.

Qualifications:

• 3-6 years of experience
• Experience in Product Management and/or Product Development discipline, preferably in Liquidity and Cash Management
• Expertise or knowledge of interest rates and currencies is useful
• Knowledge of Citi and TTS systems and processes is helpful

Skills and Competencies:

• Demonstrated analytical and decision-making skills
• Ability to apply ingenuity and creativity to issue resolution
• Solid attention to detail
• Ability to build effective working relationships when engaging across partners
• Ability to articulate views and suggestions in a clear and succinct manner
• Experience with and confidence in delivering presentations
• Positive attitude and result-oriented approach

• Bachelors degreeor equivalent experience.
• Masters degree is good to have.

Time Type:

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.Responsibilities:

• Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products services. Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate integrate with others in the team unit.

• Increase the Recovery of the past due portfolio of the different collection portfolios

• Comply with the goals and parameters of the established operational process

• Ensure compliance with quality objectives and compliance with institutional policies

• Provide the telephone collection service to the client

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• work under pressure Decision making Problem solving Negotiation
• client needs or organizational issues while remaining focused, frustration tolerance
• 1 year experience

Education:

• High School diploma or equivalent

Time Type: