Customer Service Analyst jobs at Citi Group in Poland

Are you looking for a challenging and rewarding role as a customer service analyst in Poland? Then consider joining Citi Group! As a customer service analyst at Citi Group in Poland, you will be responsible for providing world-class customer service to customers while working in a team environment. You will proactively monitor customer accounts for suspicious activity, respond to customer inquiries in a timely manner, maintain customer records in a customer service database, and provide directed feedback to team leaders. You will also work with the team in addressing customer needs and developing solutions. You will need to stay abreast of Citi Group's products and services, the financial industry, and global regulations impacting customers. Furthermore, you will be expected to provide insights on customer experience research to help enhance the customer service experience. The ideal candidate for this role should have a degree in business, finance, or a related field; excellent customer service skills; and a passion for financial services. You must also be a tech-savvy individual as you will be utilizing various software and analytical tools to support the customer service team’s efforts. Join Citi Group in Poland and become part of a team committed to creating and maintaining first-class customer experiences. Are you up for the challenge? Apply now on ExPoint!