דרושים Knowledge Management Author Learning Design Development – Night Shift ב-Citi Group ב-Philippines, Taguig

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you are expected to:

• Effectively and proactively communicates with candidates, recruiters, and hiring managers regarding their status and questions within the recruitment lifecycle, especially related to progress of interview scheduling, offer letters, pre-employment and pre-offer checks, and onboarding;
• Schedules interviews between candidates and Citi employees of varying seniority levels;
• Generates employment agreement letters, including those that include complex terminologies and legal terms & conditions;
• Completes hiring transaction of candidates and processes recruitment-related invoice and payment requests within agreed turnaround time;
• Ensures 100% compliance with all applicable regulatory requirements and guidelines, including those pertaining to immigration and work authorization;
• Acts as a change agent–identifies process gaps, trends, or anomalies, and recommends improvements to existing practices; and
• Supports the Lateral and/or Campus Talent Acquisition Teams through ad-hoc support, including but not limited to:
  • Recruiting event participation and coordination
  • Site-specific reporting activities and forms completion
  • Supporting and managing ad-hoc projects together with HRSS Business Analysts and Recruiting Teams

As a successful candidate, you’d ideally have the following skills and exposure

• Willing to take on 6 - months project employment
• Has at least one (1) to three (3) years of experience in recruiting and/or staffing, preferably within the Banking or Financial Services industry;
• Thrives in a fast-paced environment, following a global service delivery model;
• Has good communication skills in English, both in oral and written forms;
• Is customer-focused and detail-oriented;
• Has effective interpersonal skills and with proven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partners;
• Is team-oriented, with the ability to flex in support of timelines and deliverables;
• Has the ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion;
• Has demonstrable proficiency in using HR systems and communication tools, preferably Workday Recruiting and Zoom, among others; and
• Is adept in using Microsoft Office Suite.

Take the next step in your career, apply for this role at Citi today

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You are here, reading this job ad, because you are looking for an opportunity.

Every single day you will have a chance to learn, acquire new skills and competences, face interesting challenges, which will help you develop.

Because you will be with us and we are Citi, the first Wall Street bank with a female CEO.

What we do:

Middle Office Specialist is an entry level position responsible for providing operational support to Traders with securities, cash and derivatives transactions. It includes: trade monitoring and reporting, market matching and transaction settlement. This position is based on multiple parties communication ( via phone, email or personally) in order to investigate incoming queries and to monitor trade execution.

Responsibilities:

• Provide an operational support to Traders with securities, cash and derivatives transactions

• Prepare daily and weekly/monthly reports

• Cooperate and build relationships with internal and external stakeholders like: Brokers, Custodian, Accounting Teams etc.

• Perform control functions such as daily trade monitoring, reconciliations across systems and failed trades management

• Assist Team Manager/Supervisor in all their duties as required

Qualifications:

For newbies, we require good English, being computer literate (especially in the use of MS Outlook and Excel) willing to learn, and to gain the experience in financial world.
we will teach you everything you need to place an order and settle a trade, even if today you don’t know anything about capital markets!

A degree is desired but not critical, as a degree will never replace ambition and hard work. Willingness to work in the capital markets and determination to learn.

What we offer:

• The usual perks: competitive salary, private health care, life insurance, sport/fitness card,

• The extras: sponsored Employee Pension Plan, Employee Assistance Program, Zoom-Free Fridays, Charity day, Development Day, flexible working arrangements (including working remotely), Affinity networks, People Strategy committees and many more impactful initiatives to participate in and take advantage of,

• Structured onboarding process,

• Access to multiple training programs and platforms (including UDEMY, Degreed) to support individual growth,

• And of course great leadership and the chance to learn from the best.

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This is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruitsIn this role the job responsibilities are, but not limited to:

• Coordinate and execute the end to end of the operative / administrative activities related with Risk

• Leads program execution activities regarding logistics (virtual/in person), LMS operations and administration (course creation/roster management), platform creation/edits, content testing, facilitation/speakers scheduling, among others.

• Understands relevant business and HR priorities and opportunities for capability building, performance improvement, cultural development, and overall impact within their region/product/function

• In partnership with Learning Advisors and Program Managers, provides management and consulting to Human Resource and business partners and proactively identifies and prioritizes the L&D opportunities to support successful business outcomes.

• Helps develop and execute learning and development strategy for their region/product/function

• Conducts the analysis of current versus future state gaps, identifies root causes, determines the appropriate solution and how success should be measured

• Helps to market, evaluate and communicate the impact of initiatives with HR / Business partners

• Monitors and communicates progress with other learning colleagues as well as HR / Business partners and navigates any variation in expectations with them

• Collaborates with colleagues across HR to provide integrated experience for region/product/function partners

• In partnership with learning advisors, implements the strategy for consistently measuring the effectiveness of training

• Stays abreast to latest external market trends and anticipates their impact on future capability requirements for their region/product/function

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years of experience in Learning and Development

• Experience with LMS systems preferred

• Proven influencing and relationship management skills

• Proactive leadership and motivational skills

• Consistently demonstrates clear and concise written and verbal communication skills

• Proficient in Microsoft Office with an emphasis on MS Excel

• Self-motivated and detail oriented

• This role will work UK hours

• Bachelor’s/University degree or equivalent experience

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Responsibilities:

• Perform the analysis and submission of reports for Basel RWA Reporting based on OSFI Canada Regulatory requirements. Primary focus will be on performing activities in the analysis of the RWA results and processes / procedures to ensure quality control of deliverables.
• Execute procedures to ensure that Basel rules are adhered to for business initiatives, new product offerings and for changes in Basel requirements.
• Research and develop supporting materials in response to regulatory requests and line of business queries.
• Work directly with key business and technology and operations personnel to address day-to-day delivery and execution tasks and to ensure throughput and process execution is optimized.
• Utilize adopted frameworks, methodologies and tools aligned to the strategy of the group in production of the RWA results.
• Execute internal controls and document effectiveness of the control structure used in the RWA analysis.

Qualifications:

• Chartered Accountant (CA) / Master in business administration (MBA)/ Certified Public Accountant (CPA) or equivalent combination of education.
• 6-10 years of experience in accounting management with commensurate stakeholder management experience

Education:

• Bachelor’s/University degree, Master’s degree and/or CFA/FRM preferred

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Responsibilities:

• Supports the planning, implementation and maintenance of specific learning and development projects and programs (classroom, virtual instructor-led and web-based trainings).
• Acts as the primary point person for logistics, materials management, set-up, kick-off and on-site support for programs (both classroom training and virtual instructor-led training).
• Manages, tracks and records development programs and participants on the Learning Management System (also includes setting up new learning items, enrolling participants and processing cancellations).
• Helps to design learning material and tools, including content, train-the-trainer guides, workbooks, job aides, and promotional collateral.
• Is responsible for creating reports and preliminary analysis on the effectiveness of all programs and interventions, tabulating and summarizing evaluation data.
• Builds relationships with HR and L&D colleagues both globally and regionally to maximize influence, promote efficiency, and strive for effectiveness.
• Is responsible for all other duties assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Responsibilities:

• Support sites in the set-up of new vendor employees in Fieldglass
• EERS Reviews - Perform reviews for all offshore staff every 6 months. Review of all entitlements for compliance accuracy.
• Maintain Entitlement document by function
• Complete CMP and Market Place orders as needed
• Remove access for termed employees
• Approve One Approval requests - Requires a review of requested items to ensure accuracy for the assigned LOB and entitlements.
• Manage ERU, Comp O1, Adjustment Tickets and Key Risk feedback. This requires sending the issue to the appropriate site, providing all updates and track that they are completed timely
• Partner with C2S team for review of and closure of all compliance issues
• Follow up with each site on completion of all Citi required training
• Follow up with sites on Pending queue completion
• Manage weekly staffing models – send to Connie Wilson
• Send out daily complaints capture MIS
• Download and distribute monthly site scorecards
• Tester coordination for COB and turnover testing Send huddle notes to each site for review

Qualifications:

• Experience in US retail bank
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Responsibilities:

• Willing to work on EMEA and NAM shift.
• Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams.
• Identify opportunities for improvements to quality of data and client service levels
• Acts as backup for manager
• Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements.
• Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience in client/counterparty/account data management within a global financial services organization
• Good awareness of client needs/expectations
• Financial services related qualifications (e.g. IAQ or similar)

Education:

• Bachelor’s/University degree or equivalent experience

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