Ejecutivo Telefónico - Agente Universal / Atención Clientes jobs at Citi Group in Mexico, Mexico City
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Mexico
Mexico City
81 jobs found
14.04.2025
CG
Citi Group Banamex Ejecutivo de cobranza telefónica Monterrey Mexico, Mexico City
Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors....
Performs most basic, routine tasks/assignments. Works under direct supervision with detailed procedures. May service a very limited number of products/services. Applies knowledge of routine work area procedures. Completes standardized activities....
Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments. Identify process gaps requiring escalation, offering potential solutions. Assist with inventory management and workflow...
Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements....
Maintain and increase relationship balances, cross-sell additional banking products, partner with team to refer potential investment referrals, acquire new clients. Deliver an excellent client experience by supporting clients’ service requests....
Ensure compliance with the sales goals defined by the franchise, such as portfolio growth, cross-selling, attracting new customers and retaining current customers of its portfolio. Link existing clients by performing...
Greet and serve customers, provide detailed information on menus, perform front-of-the-house duties and collect the bill. Provide detailed menu information when asked (e.g. about portions, ingredients or potential food allergies)....
Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors....
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