Banamex Asesor De Apoyo Aux Adm / Gcia Tijuana P0000375651 jobs at Citi Group in Mexico, Mexico City

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
• Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Horario de trabajo es de 06:00 a 14:00

Other Relevant Skills

Responsibilities:

• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Ensures BAU policies and procedures meet regulatory and business obligations
• Utilizes MIS to monitor exceptions; and where necessary perform root cause analysis
• Act as a point of contact for issue escalation and regulatory exams and audits
• Tests confirmations and prospectus delivery processes and controls
• Works with technology teams to develop automated solutions for processing and monitoring
• Identifies issues, oversee remediation efforts and escalate fails to Middle Office, Compliance, Technology
• Acts as a subject matter experts and perform business analyses development of related control frameworks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years related experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience in collecting, and documenting business and technology processes
• Excellent oral and written communication skills and ability to facilitate discussions
• Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
• Ability to create and deliver presentations to senior levels of management and/or stakeholders
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Willingness to ask questions, challenge the status quo and seek out answers
• Ability to work independently, prioritize, and take ownership of various analyses or reviews
• Excellent analytical and problem solving skills

Education:

• Bachelor’s/University degree or equivalent experience

HOP to HOP Eligible

Anticipated Posting Close Date:

Responsibilities:

• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Ensures BAU policies and procedures meet regulatory and business obligations
• Utilizes MIS to monitor exceptions; and where necessary perform root cause analysis
• Act as a point of contact for issue escalation and regulatory exams and audits
• Tests confirmations and prospectus delivery processes and controls
• Works with technology teams to develop automated solutions for processing and monitoring
• Identifies issues, oversee remediation efforts and escalate fails to Middle Office, Compliance, Technology
• Acts as a subject matter experts and perform business analyses development of related control frameworks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years related experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience in collecting, and documenting business and technology processes
• Excellent oral and written communication skills and ability to facilitate discussions
• Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
• Ability to create and deliver presentations to senior levels of management and/or stakeholders
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Willingness to ask questions, challenge the status quo and seek out answers
• Ability to work independently, prioritize, and take ownership of various analyses or reviews
• Excellent analytical and problem solving skills

Education:

• Bachelor’s/University degree or equivalent experience

HOP to HOP Eligible

Anticipated Posting Close Date:

Responsibilities:

• Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance
• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new clients through tele-caller supported outbound calling and micromarketing activities
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills
• Ability to communication across various teams

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Ubicación: Villahermosa Tabasco

• Ten actualizado tu Talent Profile en Workday.
• Anexa tu Curriculum y asegúrate de que refleje tu experiencia.
• Revisa que cumplas con el perfil de puesto antes de aplicar.• Tener mínimo 12 meses en el puesto actual.
• No tener ningún tipo de plan de mejora del rendimiento o disciplina mayor que una carta de educación.
• Cumplir con los requisitos mínimos del puesto publicado.

Other Relevant Skills

This role will be based out of the London, UK office.

Strategy and Process

• Drive execution of key strategic initiatives for CCB Globally and across Banking to ensure delivery with high quality, accuracy and timeliness. This will include a combination of leading or supporting projects or initiatives, depending on their nature
• Own the strategic, administrative, operational, and process enhancements on key CCB / Banking processes in partnership with internal other teams e.g. Cluster BE, Coverage, Loans, Resources, Strategy, Risk, Finance, etc.
• Support the Global BE team to articulate strategic priorities, support governance programs & track performance against strategic priorities
• Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed effectively
• Manage and coordinate teams of cross-functional stakeholders. Provide strategic direction and accountability across disparate teams to create excellent outcomes
• Independently lead project management of global key enabler workstreams (e.g. internal partnerships, target market framing, product gap analysis, data remediation, etc).

Business Reviews

• Analyze detailed performance metrics to understand business drivers, opportunities & threats. Monitor ongoing performance
• Leverage global data sources to prepare adhoc analysis on key strategic / operational and deliver actionable insights
• Lead/support the development of and production of materials for management presentations, town halls, etc.
• Share best practices within CCB BE broadly and across Banking.

Risk & Controls

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Substantial experience in financial services.
• Prior commercial banking experience preferred.
• Connects the dots, is proactive and takes ownership.
• Experience working in global and complex settings with multiple stakeholders.
• Proven ability to work in a team of diverse skill sets and cultures.
• Proven ability to work in high-pressure, time-sensitive environments.
• Knowledge of tech-enabled reporting tools.
• Ability to quickly grasp and master new concepts, functional and technical knowledge.
• Excellent communication skills, influence others to achieve business objectives.
• Excellent Excel and PowerPoint skills.

Education:

• Bachelor's degree/University degree or equivalent experience.

Time Type:

Responsibilities:

• Lead and supervise a medium size group of Credit Initiation Specialists providing support for multiple products, ensuring goals are met
• Serve as a backup Manager, resolve issues, troubleshoot discrepencies, and interpret procedures and policies
• Interpret procedures and policies, and guide support staff in resolving complex problems
• Provide input on staffing, training and development needs, and train and coach Credit Initiation Specialists
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Solve problems through analyzing information, and by identifying and selecting solutions, utilizing acquired technical experience
• Ensure the quality of tasks provided by self and others on team, provide advice or facilitation services, and oversee end results
• Ensure the integrity and confidentiality of customer documentation and recorded information within computerized systems
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of experience in a related role
• Leadership experience preferred
• Familiarity and understanding of financial industry preferred
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

Funciones

• Liderar y orientar al pequeño equipo de analistas de autorización de crédito
• hipotecario (en general, de hasta 10 colaboradores)

• Interacción con el area del negocio, con el area de Riesgo.

• Elaboración de reportes y presentación de procesos y métrica

• Conocimiento en la elaboración d instrucciones de trabajo y leneas de control.

• Implementación de procesos

Requisitos

• Conocimiento de la política de crédito hipotecario
• Conocimiento en los procesos de hipotecario Etapa 1, Etapa 2 y Desembolso, Buro de Crédito
• Conocimientos en la realización de SLMD, Instructivos de trabajo, proceso COB etc
• Experiencia en la PRC y calibración de riesgos inherentes
• Conocimiento en KPIs
• Conocimiento en proyectos
• Sólidas habilidades para construir relaciones
• Garantizar un ambiente de control apegado a políticas
• Excel intermedio
• Capacidad de análisis
• Toma de decisión y resolución de problema
• Experiencia en manejo de equipos de trabajo.
• Conocimiento de las diferentes etapas para el otorgamiento de crédito Hipotecario como capacidad de pago, DTI, PTI.
• Desarrollo de estrategias para controlar Pipe line.
• Disponibilidad de horario en cierres de mes.
• Manejo de sistema de Cronos,Admwin, Presto, On demand, ECS.
• Dominio de Política de crédito
• Manejo de diferentes indicadores KPI, conocimiento de PRC, controles, MCA, entregables de auditoria.

Educación:

• Título universitario/de licenciatura o experiencia equivalente.

Time Type:

Responsibilities:

• Consult with clients to develop appropriate sourcing strategy, such as internal direct sourcing, networking, and social recruitment
• Source applicants, screen resumes, interview and assess candidates and provide list of qualified candidates to hiring managers
• Partner with respective Human Resource Advisors, compensation leads, and hiring managers to prepare reasonable and fair offers for internal and external talent
• Research markets and peer organizations to identify candidates, and provide positive candidate experience for internal and external candidates
• Participate in diversity recruiting events and activities
• Provide stakeholders with market data and activity information to assess talent pipeline for current and future needs as well as facilitate feedback conversations with key stakeholders and candidates
• Ensure all hiring policies and procedures are adhered to and that “best practice” recruitment guidelines are administered throughout the recruitment process
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Experience in financial services industry preferred
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

Candidato ideal:

El perfil ideal es experiencia sólida y especifica en reclutamientomasivo de Asesores AFORE.Manejo de estrategias y proyectos de mejora de reclutamiento y selección, E2E (CONSAR), análisis de rotación, manejo de SLA´s, resolución de problemas.
La posición deberá ejecutarse en Tijuana

Habilidades sobresalientes:

• Comunicación asertiva y efectiva
• Dinámico y propositivo.
• Alta orientación a resultados.
• Resolutivo y Pensamiento Estratégico
• Analítico y Organizado
• Motivación y gusto por reclutamiento masivo, facilidad para adaptarse.
• Nivel Senior / C11 (No tiene gente a cargo)
• Esquema Hibrido
• Ubicación: FRACC. URBANO RIO T – PB Tijuana BCN

Recomendaciones:

• Revisa y analiza detenidamente el Job Posting. Si cumples con los requisitos, no dudes en aplicar.
• El Job Posting estará publicado por 5 días hábiles y tiene fecha de vencimiento para poder postular.
• Actualiza tu perfil en Workday y asegúrate deADJUNTAR TU CV.
• Es fundamental tener disponibilidad en los canales de comunicación oficiales (Celular, Email o Teams).
• Contratación directa por Banamex, Salario competitivo, beneficios y prestaciones superiores.

: Aquellos candidatos que no cumplan con los requisitos mínimos establecidos en el Job Posting serán descartados del proceso de selección.

Time Type: