Apps Support Analyst L2 - C11 Ciudad De Mexico jobs at Citi Group in Mexico, Mexico City

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
• Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Horario de trabajo es de 06:00 a 14:00

Other Relevant Skills

Responsibilities:

• Daily reconciliation analysis
• Analyze reoccurring issues and assist in developing process improvements
• Monitoring status of aged breaks
• Effectively communicate with team members, management and business partners
• Participate in and/or lead projects as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Experience in accounting and reconciliations
• Experience or knowledge in control
• Risk Awareness
• Proactive Analytical

Skills

• Frustration Tolerance
• Bachelor's
• Degree Desirable
• Intermediate Excel Skills

Education:

• Bachelor’s University degree or equivalent experience
• English intermediate

Other Relevant Skills

Responsibilities:

• Daily reconciliation Analysis
• Identify and clear accounting exceptions and mismatched items
• Analyze reoccurring issues and assist in developing process improvements
• Monitoring status of aged breaks on balance accounts
• Daily reconciliation
• Effectively communicate with team members, management and business partners
• Participate in and/or lead projects as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Experience or knowledge in reconciliations
• Experience or knowledge in control
• Experience or knowledge in accounting
• Risk awareness
• Proactive
• Analytical skills
• Frustration tolerance
• Effective time management

Education:

• Bachelor’s/University degree or equivalent experience
• Intermediate English
• Basic knowledge of Office

Other Relevant Skills

This role will be based out of the London, UK office.

Strategy and Process

• Drive execution of key strategic initiatives for CCB Globally and across Banking to ensure delivery with high quality, accuracy and timeliness. This will include a combination of leading or supporting projects or initiatives, depending on their nature
• Own the strategic, administrative, operational, and process enhancements on key CCB / Banking processes in partnership with internal other teams e.g. Cluster BE, Coverage, Loans, Resources, Strategy, Risk, Finance, etc.
• Support the Global BE team to articulate strategic priorities, support governance programs & track performance against strategic priorities
• Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed effectively
• Manage and coordinate teams of cross-functional stakeholders. Provide strategic direction and accountability across disparate teams to create excellent outcomes
• Independently lead project management of global key enabler workstreams (e.g. internal partnerships, target market framing, product gap analysis, data remediation, etc).

Business Reviews

• Analyze detailed performance metrics to understand business drivers, opportunities & threats. Monitor ongoing performance
• Leverage global data sources to prepare adhoc analysis on key strategic / operational and deliver actionable insights
• Lead/support the development of and production of materials for management presentations, town halls, etc.
• Share best practices within CCB BE broadly and across Banking.

Risk & Controls

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Substantial experience in financial services.
• Prior commercial banking experience preferred.
• Connects the dots, is proactive and takes ownership.
• Experience working in global and complex settings with multiple stakeholders.
• Proven ability to work in a team of diverse skill sets and cultures.
• Proven ability to work in high-pressure, time-sensitive environments.
• Knowledge of tech-enabled reporting tools.
• Ability to quickly grasp and master new concepts, functional and technical knowledge.
• Excellent communication skills, influence others to achieve business objectives.
• Excellent Excel and PowerPoint skills.

Education:

• Bachelor's degree/University degree or equivalent experience.

Time Type:

Responsibilities:

• Lead and supervise a medium size group of Credit Initiation Specialists providing support for multiple products, ensuring goals are met
• Serve as a backup Manager, resolve issues, troubleshoot discrepencies, and interpret procedures and policies
• Interpret procedures and policies, and guide support staff in resolving complex problems
• Provide input on staffing, training and development needs, and train and coach Credit Initiation Specialists
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Solve problems through analyzing information, and by identifying and selecting solutions, utilizing acquired technical experience
• Ensure the quality of tasks provided by self and others on team, provide advice or facilitation services, and oversee end results
• Ensure the integrity and confidentiality of customer documentation and recorded information within computerized systems
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of experience in a related role
• Leadership experience preferred
• Familiarity and understanding of financial industry preferred
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

Funciones

• Liderar y orientar al pequeño equipo de analistas de autorización de crédito
• hipotecario (en general, de hasta 10 colaboradores)

• Interacción con el area del negocio, con el area de Riesgo.

• Elaboración de reportes y presentación de procesos y métrica

• Conocimiento en la elaboración d instrucciones de trabajo y leneas de control.

• Implementación de procesos

Requisitos

• Conocimiento de la política de crédito hipotecario
• Conocimiento en los procesos de hipotecario Etapa 1, Etapa 2 y Desembolso, Buro de Crédito
• Conocimientos en la realización de SLMD, Instructivos de trabajo, proceso COB etc
• Experiencia en la PRC y calibración de riesgos inherentes
• Conocimiento en KPIs
• Conocimiento en proyectos
• Sólidas habilidades para construir relaciones
• Garantizar un ambiente de control apegado a políticas
• Excel intermedio
• Capacidad de análisis
• Toma de decisión y resolución de problema
• Experiencia en manejo de equipos de trabajo.
• Conocimiento de las diferentes etapas para el otorgamiento de crédito Hipotecario como capacidad de pago, DTI, PTI.
• Desarrollo de estrategias para controlar Pipe line.
• Disponibilidad de horario en cierres de mes.
• Manejo de sistema de Cronos,Admwin, Presto, On demand, ECS.
• Dominio de Política de crédito
• Manejo de diferentes indicadores KPI, conocimiento de PRC, controles, MCA, entregables de auditoria.

Educación:

• Título universitario/de licenciatura o experiencia equivalente.

Time Type:

Responsibilities:

• Consult with clients to develop appropriate sourcing strategy, such as internal direct sourcing, networking, and social recruitment
• Source applicants, screen resumes, interview and assess candidates and provide list of qualified candidates to hiring managers
• Partner with respective Human Resource Advisors, compensation leads, and hiring managers to prepare reasonable and fair offers for internal and external talent
• Research markets and peer organizations to identify candidates, and provide positive candidate experience for internal and external candidates
• Participate in diversity recruiting events and activities
• Provide stakeholders with market data and activity information to assess talent pipeline for current and future needs as well as facilitate feedback conversations with key stakeholders and candidates
• Ensure all hiring policies and procedures are adhered to and that “best practice” recruitment guidelines are administered throughout the recruitment process
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Experience in financial services industry preferred
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

Candidato ideal:

El perfil ideal es experiencia sólida y especifica en reclutamientomasivo de Asesores AFORE.Manejo de estrategias y proyectos de mejora de reclutamiento y selección, E2E (CONSAR), análisis de rotación, manejo de SLA´s, resolución de problemas.
La posición deberá ejecutarse en Tijuana

Habilidades sobresalientes:

• Comunicación asertiva y efectiva
• Dinámico y propositivo.
• Alta orientación a resultados.
• Resolutivo y Pensamiento Estratégico
• Analítico y Organizado
• Motivación y gusto por reclutamiento masivo, facilidad para adaptarse.
• Nivel Senior / C11 (No tiene gente a cargo)
• Esquema Hibrido
• Ubicación: FRACC. URBANO RIO T – PB Tijuana BCN

Recomendaciones:

• Revisa y analiza detenidamente el Job Posting. Si cumples con los requisitos, no dudes en aplicar.
• El Job Posting estará publicado por 5 días hábiles y tiene fecha de vencimiento para poder postular.
• Actualiza tu perfil en Workday y asegúrate deADJUNTAR TU CV.
• Es fundamental tener disponibilidad en los canales de comunicación oficiales (Celular, Email o Teams).
• Contratación directa por Banamex, Salario competitivo, beneficios y prestaciones superiores.

: Aquellos candidatos que no cumplan con los requisitos mínimos establecidos en el Job Posting serán descartados del proceso de selección.

Time Type:

Responsibilities:

• Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
• Conduct Cross Sector reviews among multiple Citi business lines.
• Document and report the review/investigation findings and prepare case files with the required supporting documentation
• Summarize, in writing, clear and concise findings of the investigation
• Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
• Assist AML team with managing risks by analyzing the root cause of issues and impact to business
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years’ relevant experience
• Knowledge of AML regulations preferred
• Proficient in MS Office
• Excellent verbal and written communication skills
• Demonstrated analytical skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiencia y conocimiento en AML, (Experiencia en el desarrollo /ejecución de alguna investigación de riesgo)

Conocimiento de productos en sector financiero

Carrera terminada con titulo

Time Type: