Banamex - Field Sales Area Manager C13 Cuernavaca jobs at Citi Group in Mexico, Ciudad De México

Responsibilities:

• Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate
• Participate in testing activities, including the creation and execution of basic test scripts
• Apply comprehension of how the team interacts with others in accomplishing objectives
• Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
• Exchange ideas and information in a concise and clear manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Demonstrated knowledge of operational process changes and improvement

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

KEY RESPONSABILITIES

• Actively participates on new projects and initiatives, in the equipment distribution design in computer and telco rooms and manage CMDB records for all devices installed at the Data Center.
• Design, install, de-installing, relocate all distributed systems, network devices, structured cabling, carrier circuits and all Data Center devices (servers, enclosures, standalone, routers, switches, encryptors, firewalls, etc.) following the standards, policies and processes pursuing high levels of excellence
• Maintain the integrity of the data center facilities, systems, and communications environments through general housekeeping practices, walk-throughs, and best operations practices.
• Provide hands-on, break/fix, level 1&2 tech support for the data center systems and communications environments on a 7x24 basis, escorting for vendors visiting the DC for troubleshooting activities
• Provide clear and detailed turnover to next shift workers for continuity.
• Manage the physical handling and movement of tapes and disks, record them in the appropriate systems and document as necessary, assuring the data protection practices are applied. Participate in all media reconciliation and Quality Assurance efforts.
• Monitoring of tape related console messages, working with the command center and the on-site hardware teams, responding when necessary.
• Replacing any damaged media with approved tickets.
• Assistancewhen required to ensure that the highest level of customer satisfaction is maintained and reply all emails from different internal clients, asking for support, guidance, break-fix, requirements, etc.
• Performs random audit checks and sampling, following all global procedures and provide input when appropriate
• Validation and follow up of tickets in the Change Management Tool.

QUALIFICATIONS:

• Basic knowledge on server architecture and basic configuration
• Basic knowledge on storage technologies (NAS, SAN, ScaleIO)
• Basic knowledge on networking and communication architectures (i.e. spine & leaf)
• Basic knowledge on structured cabling
• Medium knowledge of Office tools
• Demonstrate logical and technical problem-solving skills and techniques
• Desirable experience in data center systems and facilities, and/or telecommunications and Operations and Technology areas
• Desirable knowledge of Information Technologies best-practices and methodologies (i.e. ITIL)
• Experience diagnosing and troubleshooting server hardware and networking communications
• Experience performing component and device replacements on IT equipment
• English (50%), it’s necessary to be able to keep a fluid conversation for interaction with Global Teams, such as: Project Managers, System Administrators, and Data Center Partners
• Ability to lift/move 25 kg of equipment and work with other people and tools for heavier components
• Ability to work non-standard hours, including working during the day/nights, weekends, holidays and on shift-based schedule as required

EDUCATION

• High School Diploma, or Higher Degree in computer systems or informatics and equivalent experience. Experience in Data Center environment is a plus.

Time Type:

The Intern is an entry level position at Citi where the student will receive a foundation of knowledge and training required to contribute as a valuable resource in Citi. Interns are administrative and use this position as a start to their career. Assignments focus on attaining core competencies in any of the four core functions at Citi: Global Functions, Institutional Clients Group, Global Consumer Banking, Enterprise O&TResponsibilities:

• Performs most basic, routine tasks/assignments
• Works under direct supervision with detailed procedures
• May service a very limited number of products/services
• Applies knowledge of routine work area procedures
• Completes standardized activities
• Exchanges basic information with other co-workers
• Resolves task related problems in straightforward situations
• Selects from a limited number of clearly defined options
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• GPA of 3.3 or above
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Cooperation and focus in achieving group and client objectives
• Innovative and creative in solving problems
• Quick thinking and detail oriented

Education:

• Graduating with a Bachelor’s/University degree or equivalent experience or master degree the following year

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Responsibilities:

• Conduct performance evaluations, compensation, hiring, disciplinary actions, and termination of team members
• Service existing accounts and establish new accounts at designated location or assigned geographical coverage area in order to increase revenue for the bank
• Proactively approach Citi clients to establish real needs, understand the client and their requirements, and interest them in Citi’s products
• Provide advice and product information to Citi clients as appropriate, outlining features and benefits
• Identify cross-selling opportunities to sell other products
• Achieve or exceed decided sales targets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Previous relevant experience preferred
• Experience in financial sales, customer service and management required
• Proficient computer skills
• Proactive leadership and motivational skills
• Consistently demonstrates clear and concise written and verbal communication
• Creative problem solving and decision-making skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Ser líder de un equipo de alto desempeño, cuyo principal objetivo es que su equipo genere experiencias extraordinarias positivas, a través de la colocación de productos y servicios, en apegado a políticas y procesos, tanto de la institución como del socio comercial.

Principales tareas:

• Responsable de reclutar el perfil para los puntos de venta asignados.
• Capacitar al equipo en cuanto a productos, plataformas, control, políticas y prevención.
• Seguimiento a indicadores.
• Relacion con los socios comerciales.
• Visita a los puntos de venta.
• Coordinar apertura y cierre de puntos de ventas.
• Manejar un equipo de entre 12 y 16 ejecutivos aproximadamente.
• Manejar 6 a 7 puntos de venta aproximadamente.

Requisitos:

• Licenciatura concluida.
• 2 o mas años de experiencia en ventas, atención y servicio a clientes.
• Disponibilidad para moverse a los diferentes puntos de venta 80% del tiempo.
• Disponibilidad para laborar fines de semana y descansar entre semana.

Time Type:

Responsibilities:

• Assist Citi clients in opening new accounts, managing current accounts and resolving complex customer service issues
• Provide a range of coverage for branch by assisting with processing transactions at teller window or on mobile platform
• Educate clients on products and services, and identify banking solutions that may cater to their financial goals
• Build rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Manage supervisory responsibilities in managers absence, as needed
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year relevant experience
• Experience working in branch services
• Working knowledge of Office Package Management and WEB tools
• Financial product sales experience
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

• The primary focus of the position is data quality support of global contract negotiations and trades which includes document review, data entry, exception reporting along with document scanning and document warehousing.
• The ideal candidate must have excellent technical skills and the ability to learn and work with a very complex in-house data management system.
• The position will require gaining a detailed familiarity with Citi’s standard forms of documentation, technology, and internal procedures.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 0-2 years relevant experience
• Makes judgments and recommendations based on analysis and specialty area knowledge.
• Researches and interprets factual information.
• Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.
• Exchanges information in a concise and consistent way as well as be sensitive to diverse audience

• Bachelor’s/University degree or equivalent experience

• Descripción del puesto: Analista Jr.de Instrumentos Alternativo y Deuda Corpotiva.

Licenciatura:Económico- Administrativo (Concluida)

Experiencia:de 1 a 2 años (Inversiones- Crédito- Riesgos- Modelos Financieros/ Back Office- Finanzas/Fondos de Capital Privado.

Paqueteria de Office

Inglés- Intermedio (Indispensable)

Seguros: Gastos médicos mayores titular y beneficiarios, hogar, auto, vida, defunciones, algunos con tasa preferencial y sin costo.

Préstamos personales con tasa preferencial bancaria.

Plan de ahorro para el retiro (Independiente a Afore).

Contratación directa.

Capacitación y acceso a plataformas especializadas para tu desarrollo profesional.

Prestaciones superiores a las de Ley:

• Aguinaldo 40 días
• Vacaciones:15 días a partir del primer año.
• Prima vacacional 60%

Servicio de asistencia personal extensivo a familiares (Salud mental, nutrición, finanzas, entre otros).

Convenios y descuentos con diferentes empresas (Tiendas de ropa, Cafeterías, Servicios para eventos, Estilo de vida, entre otros).

Total Pass® (membresía con costo preferencial para diferentes deportivos, gimnasios, clases particulares).

Oportunidad de participar en los juegos bancarios, voluntariado, red de inclusión.

Reparto de utilidades.

Plan de carrera.

Time Type:

Responsibilities:

• Manage a staff of 6 to 10 managers, including interviewing and hiring through to ongoing performance management, developing and managing retail and professional sales plan strategies for national/territory field execution and delivering training initiatives
• Assists in developing short and long product-level strategies to ensure delivery of the financial plan
• Responsible for field execution of credit initiatives and achievement of credit goals and objectives
• Work with key stakeholders to develop and implement a strategy/contact model for the Field Sales Representatives that will meet the guidelines established by the Partner and Partner Management teams
• Analyze weekly and monthly sales reports, understand field performance, and implement action plans to ensure sales objectives are achieved
• Collect and communicate market intelligence around best practices, client feedback and market competition in assigned geography and vertical
• Assist in development and implementation of a field intelligence system for prompt reporting of competitive activity, to include Citi Relationship Management platform and analytics
• Develop and maintain relationships with internal and Retail Partners, respond in a timely manner to escalated credit issues and concerns, and develop new and enhanced programs to increase new accounts
• Develop and manage cost center budgets and expenses
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• Sales/Credit experience required
• Field Sales and/or client development experience required
• Project Management experience preferred
• Working knowledge of related industry practices and standards
• Ability to work 50%-75% of the time
• Ability to work out of a home office
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Responsibilities:

• Ensure compliance with the sales goals defined by the franchise, such as portfolio growth, cross-selling, attracting new customers and retaining current customers of its portfolio.
• Link existing clients by performing needs detection to achieve a greater Customer-Bank relationship.
• Offer a high value service.
• Comprehensive advice to SME clients seeking to solve all the needs of the company, positioning the bank as the 1st option in all the products that the client can acquire.
• Know and execute efficiently the campaigns and strategies defined by the franchise to boost sales growth.
• Execute the action plans agreed with the Area Coordinator to ensure compliance with the sales plan.
• Adequately scale deviations and action plans, generating effective communication with your immediate boss.
• Comply with the controls and regulations established by the institution.
• Visiting clients to understand opportunities for improvement and develop plans in line with the expectations of customers in the area, ensuring the NPS indexes defined at the franchise level.
• Implement and influence in conjunction with your Coordinator in the design of action plans that ensure the achievement of the NPS goal.
• Identify in a timely manner improvements in the service and escalate to its Coordinator.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous experience in selling financial products.
• Knowledge of financial products, especially credit to companies, sales techniques.
• Excellent communication skills and management of objections with customers to achieve effective sales

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

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