Vp - Coo Transformation Office Qa Officer C13 jobs at Citi Group in Malaysia, George Town

Responsibilities:

• Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Help contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA).
• Support in dealing with Operational and Compliance Risk in accordance with established Policy requirements.
• Assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Be part of the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Help ensure that adequate governance and training are in place to support management of Risk profiles.
• Contribute to the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• Coordinate risk and control responsibilities and ensure accountabilities are embedded within FLUs, including providing training and leading by example.
• Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 9+ years of experience in Financial Services (Wealth/Retail/Wholesale Preferred)
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required.
• Third party vendor management preferred. Demonstrated ability to lead global team efforts
• Excellent problem-solving skills Ability to comprehend the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor's/University degree, Master's degree preferred.

Time Type:

Responsibilities:

• Underwriting Lifecycle Transformation:

  • Lead the design and implementation of a future-state underwriting model tailored to large and mid market corporate clients, across multiple sectors and geo

  • Enhance the full lifecycle – from client intake, risk evaluation, structuring, and approvals to post decisioning monitoring by embedding policy, data and technology upgrades

  • Identify friction points and reimagine workflows to improve speed to decision, risk precision and client experience

• Policy Modernization and Risk Frameworks

  • Review and enhance credit policies and decisioning models to reflect the complexity of corporate structures, intercompany risk and multi jurisdictional credit obligations

  • Standardize underwriting methodologies where appropriate while enabling adaptations for sector specific nuances

  • Drive Alignment with broader credit risk strategy, ensuring scalable governance and transparency decision-making processes

• Technology & Change Management

  • Oversee the design and delivery of underwriting technology solutions, including decisioning engines, workflow tools, data integration and monitoring platforms

  • Lead the full software development lifecycle in partnership with engineering, data and product teams to build adaptable, modular solutions

  • Champion automation, AI-driven insights and digitization to reduce manual effort, enhance analytics and improve auditability

• Go-To-Market Readiness

  • Define and execute go-to-market strategies for new credit risk technology solutions, including client and user onboarding plans

  • Lead local implementation efforts, ensuring regulatory teams are trained and prepared for new tools and process changes

  • Monitor adoption and effectiveness of new technology solutions, making data driven improvements as needed

• Operational Stability & Production Oversight

  • Ensure ongoing performance and stability of underwriting operations and credit systems

  • Lead production support to manage system incidents, ensure risk controls and maintain day to day operational continuity

  • Implement metrics, dashboards and escalation protocols to monitor effectiveness and rapidly address merging risks or bottlenecks

Qualifications

• 8+ Years of experience in corporate credit, underwriting, risk strategy, product management, and/or transformation within commercial or institutional banking

• Strong working knowledge of credit policy frameworks

• Proven track record of leading technology driven credit risk management initiatives, including experience with SDLC and software implementation

• Expertise in change management and the ability to drive transformation in complex, highly regulated environment

• Strong analytical skills with the ability to synthesize complex regulatory requirements intro actionable technology and process solutions

• Exceptional communication skills with the ability to influence senior stakeholders, risk managers, and cross-functional teams

• Experience managing global teams and working across multiple regulatory jurisdictions

• A mindset for innovation and disruption constantly seeking new ways to optimize compliance while maintaining business agility

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Role Outline/Job Summary

• Support the Business Execution Leads in the day-to-day running of respective franchise units with a focus on conducting analysis and research which will inform strategic decisions.
• Participate in planning, execution and follow ups of Management disciplines including franchise reviews, Quarterly reviews, client planning, and project specific items.

• Responsible for running and analyzing internal business metrics data (client revenue, returns, backlog management, client calling, exposure, etc.) and Market Share analysis.
• Supporting various franchise initiatives and internal strategy presentations
• Liaising with concerned partner team to get Client Coverage / Client creations and Attribute changes processed within CIS and Toolbox

• Communication with bankers, Business Execution Leads and product partners on business metrics, including client prioritization, coverage, revenue, returns, pipeline.
• Preparing reports and presentations on franchise performance for presentation to senior management, focusing on revenue and backlog analysis, as well as calling intensity Analysis around budgeting by client and by product, and reviews of the target market
• Conducting revenue analysis – including investigations in case of missing or incorrect booking of revenues and work with partnering teams and product partners to ensure that revenues are properly recorded.
• Analysis around wallet data and tracking Wallet Ranking and Market Share, including querying wallet data where discrepancies with Citi’s internal system are found.

Business/ Department Objectives –

• The analyst will provide close support to the Banking Business Managers

Core Responsibilities –

• Interact and work with Business Managers / Senior bankers running the Franchise
• Analyzing internal financial metrics data / wallet analysis
• Develop strategic presentations with pro-active suggestions to Business Managers
• Review all processes to identify improvement areas and potential risks
• Connect the dots from past experiences while dealing with new Assignments / Investigations / Projects

Key Deliverables / Day-to-Day Responsibilities –

• Preparing performance-based reports and presentations for franchise management to be delivered to senior management and Business Managers
• Radar (DMS) backlog updates & additions
• Client Coverage / Attribute changes with CIS / Toolbox team
• Develop good partnership with all support teams
• Demonstrate good hands on all the internal systems and databases

QUALIFICATIONS –

• Required: Graduate
• Preferred: MBA

Skills –

• Excel / PPT: Should be equipped with intermediate to advanced excel functionalities
• System: CIW Essbase, SmartView, Toolbox, DMS, Dealogic, Opportunity System,
• Effective communication skills – both written and verbal
• Should be inquisitive, proactive and show excellent attention to detail
• Excellent organizational and time management skills
• Strong team player skills
• Must be able to work well under pressure and to prioritize workload to deliver results to tight deadlines
• Ability to manage confidential data
• Good understanding of Financial Concepts
• Expertise in Tableau, VBA Macros, SQL, Advanced Excel

• The successful candidate will have the opportunity to gain a solid understanding of Citi Corporate and Investment Banking, specifically the franchise(s) with which the candidate will work
• Gain experience working on multiple projects that are critical to the franchises
• The role will also enable the incumbent to learn about the business and help build a wide network in these functions.

Time Type:

Time Type:

The Finance Accounting Sr. Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.Responsibilities:

• Supports the management and control data flows to and within Finance applications to ensure integrity and completeness of data, including by preparing and recording financial transactions for legal vehicle and regulatory reporting purposes, updating the general ledger, recording financial transactions, and preparing of consolidated financial statements, in accordance with management reporting requirements, for legal vehicle & regulatory purposes. Also, includes specialized accounting, such as equity compensation, securitization, payroll and investment accounting.
• Manages complex/critical/large professional disciplinary areas.
• Leads, directs and manages a team of professionals.
• Uses a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function and applies in-depth understanding of the business impact of technical contributions.
• Accountable for delivery of a full range of services to one or more businesses/ geographic regions.
• Regularly interacts with peers within the company and externally, including regulators and professional organizations.
• Provides advice to internal clients on the implications of business trends, issues, operating environment changes and firm or business unit strategy.
• Manages a sub Infrastructure unit or specialist function.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• In-depth knowledge Local and US GAAP; Familiarity with finance functions and systems
• Management experience of team of professionals as well as familiarity with banking products and reporting requirements as well as legal vehicle governance and control.
• CPA or Chartered Accountant

Education:

• Bachelor’s/University degree, Master’s degree preferred

allThis role will be a point of contact for regional and country controllers regarding compensation, and will actively participate in global/regional initiatives and projects to optimize related processes

Time Type:

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

:

• Accountability for effective Issue Resolution & Risk Mitigation by providing design and testing support to resolve MRAs/CAPs (Corrective Action Plans) and SIIs (Self-Identified Issues) across Institutional Credit Management (ICM)

• Support Portfolio Manager in Identification of opportunities to reduce anomalies and establish guidelines / best practices to drive operational consistency across Business Units. Improve Client experience by simplifying the implied support burdens currently borne by clients and coverage staff

• Identification of governance mechanisms / controls to prevent recurrence of issues

• Ensure on-time adoption and continued improvement of the Credit Risk Process Digitalization platforms in partnership with ICM Product Development, Technology, and end users across all LoBs

• Ensure timely completion of projects within the CPSO book of work.

• Support Portfolio Manager in Partnership and Continuous engagement with applicable regional and industry stakeholders in ICM, CB, CCB, Wealth and Risk for effective Issue resolution and Risk Mitigation

• Identify scope to leverage new age tools (AI/ML) to optimize processes across the ICM organization

• Ensure ongoing and timely feedback and coaching of and AVP, Associates and Senior Analysts to sustain a strong credit culture and an unwavering commitment to excellence in analysis and execution

• Actively participate in Learning, Development and Training opportunities including instructor led courses

• Support CPSE VoE Engagement, Belonging (DEI), and Leadership scores

• Travel (less than 10%)

:

• Demonstratable financial services experience, including 10-12 years in Banking or FI Industry

• Deep knowledge of Wholesale Credit Processes and Policies spanning the Credit Risk Value Chain

• Credit Officer (CO) or demonstrating the skills aligned with that designation

• Excellent and thorough knowledge of Credit risk systems

• Ability to synthetize complex information into clear, compelling presentations and well-structured analytical workbooks.

• High awareness and adherence to the control environment

• Strategic orientation to ensure the team continues to be positioned as a thoughtful and proactive partner in providing effective resolutions and best practices for Risk Mitigation across Business units

• Proven culture carrier. Highly effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

:

• BA/BSc in Finance or Accounting or higher degree in Business (MBA), or CFA, or any other related subject

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Responsibilities:

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years experience or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Be able to work under pressure
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure
• Good interpersonal and communication skills, great teammate

Education:

• Bachelor’s/University degree or equivalent experience

Time Type: