Svp Risk - Quality Assurance Monitoring & Testing jobs at Citi Group in Malaysia, George Town

Responsibilities:

• Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Help contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA).
• Support in dealing with Operational and Compliance Risk in accordance with established Policy requirements.
• Assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Be part of the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Help ensure that adequate governance and training are in place to support management of Risk profiles.
• Contribute to the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• Coordinate risk and control responsibilities and ensure accountabilities are embedded within FLUs, including providing training and leading by example.
• Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 9+ years of experience in Financial Services (Wealth/Retail/Wholesale Preferred)
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required.
• Third party vendor management preferred. Demonstrated ability to lead global team efforts
• Excellent problem-solving skills Ability to comprehend the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor's/University degree, Master's degree preferred.

Time Type:

The Senior Issue Manager - Vice President is responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities:

• Assist in the coordination and comprehensive management of issues with key stakeholders

• Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures

• Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs

• Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner

• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes

• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement

• Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact.

• Support key stakeholders to develop corrective action plans to address identified control gaps or failures

• Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues

• Ensure compliance with all relevant regulatory requirements and internal policies

• Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.

• Ability to identify, measure, and manage key risks and controls.

• Strong knowledge in the development and execution for controls.

• Proven experience in control related functions in the financial industry.

• Proven experience in implementing sustainable solutions and improving processes.

• Understanding of compliance laws, rules, regulations, and best practices.

• Understanding of Citi’s Policies, Standards, and Procedures.

• Strong analytical skills to evaluate complex risk and control activities and processes.

• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.

• Strong problem-solving and decision-making skills

• Ability to manage multiple tasks and priorities.

• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

As a Lead Analyst in market risk reporting team, you will be taking part in regional and global initiatives focused on risk transformation and dealing directly with senior stakeholders from various groups. The position requires exceptional people with project management skills, a strong work ethic, solid market risk analytic skills, exceptional verbal and written communication skills, and the ability to troubleshoot and follow up on problems while working under a very tight daily production cycle.

This position will give the individual exposure to:

• Contribution to Risk transformation (Automation and enhancement of Risk & Control framework)

• Understanding of market risk factors that affect VaR, SVAR, IRC, CRM, Securitization, and Standard Specific Model Risk.

• Deal with regulators and auditors to ensure compliance with policies and procedures

• Participate in risk committees about internal controls supporting Citi EMEA entities

• Understanding the relationship between VaR and the risk factors, volatilities, and correlations that go into the statistical calculation to the point where the VaR can be broken down, analyzed, and potentially corrected.

• Develop, leverage, and maintain relationships across varying levels of management and function to ensure a high degree of accuracy in Citi VaR & global market risk

• Manage and escalate the follow-ups to reconciliation discrepancies with feed support in a timely manner.

Responsibilities:

• Utilize the appropriate tools and modern techniques to appropriately visualize the firms market risk exposure

• Deliver high quality management reporting to market risk senior management using tools to visualize risk within the entities and provide meaningful insights on the firms risk exposure

• Participate in the preparation of market risk inputs to EU & UK regulatory reporting e.g. COREP, Pillar disclosures and daily backtesting processes

• Develop an understanding of legal entity/portfolio risk management, financial products and their market risk exposure profiles

• Document evolving market risk reporting requirements and work with Risk IT to deliver data and content changes

• Identify data quality issues, record them in the firms data quality inventory and ensure they are resolved by collaborating with the central data quality remediation teams.

Qualifications:

• 8+ years experience working in Risk or Finance.

• Experience with visualization tools - Tableau etc. will be mandatory.

• Good knowledge of market risk metrics and financial products .

• Superior project management & communication skills

• A good understanding of data manipulation techniques using industry standard data pipeline tools will be advantageous.

• Bachelor’s Universitydegree, preferred in a related science discipline with a master or relevant financial qualification (FRM/CFA) being an advantage.

Time Type:

The Finance Solutions Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.Responsibilities:

• Contributes to the design, roll-out and governance of financial solutions, including:
• Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
• Assists in setting business and information architecture standards for Finance
• Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
• Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
• Manages complex/critical/large professional disciplinary areas.
• Leads and directs a team of professionals.
• Applies in-depth knowledge of the business impact of process design and technical contributions.
• Accountable for delivery of a full range of services to one or more businesses/ geographic regions.
• Regularly interacts with peers within the firm and externally, including regulators and professional organizations.
• Provides advice to internal clients on the implications of business trends, issues, operating environment changes and firm or business unit strategy.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience, within the financial services industry highly preferred
• Requires a comprehensive knowledge of multiple areas within a function and how they interact in order to achieve the goals of the function.
• Requires communication and diplomacy skills in order to guide and influence others.
• Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
• Self-motivated with the ability to make decisions in the absence of detailed instructions.
• Proficient Microsoft Office skills
• In depth knowledge of banking products / systems highly preferred.
• CPA preferred

Education:

• Bachelors degree in finance, accounting, or other business related field of study
• Masters degree preferred

This role is focused on the strategic transformation and remediation of core issue plaguing the Derivatives RWA/SLE process in order to address regulatory findings and consent order. The SVP role is for the derivatives lead managing all aspects of the remediation including root cause analysis, devising a solution, defining the remedial actions, managing the change in technology system, managing the change in process with updated roles and responsibilities, and working with independent testing/control groups to ratify the change. Sound knowledge of SA-CCR calculations is required for this role.

Time Type:

As a part of ourControllers Systems, Data & Operations

Controllers Systems, Data & Operations – Primary Business Information Central Office (PBIO) Lead

• In this role, you’re expected to:
  
• Ensure creation and sign-off of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, central program issue log; also ensure all program documentation are accurate and understood
• Monitor vendor performance and ensures actions are taken if performance warrants, where necessary within Finance applications assigned
• Exercise responsibility for budget, policy formulation and planning for Finance Controllers-owned applications assigned
• Ensure that the system impact for any related solutions is considered in the change management process prior to implementation
• Participate in implementation management for strategic initiatives, technology portfolio budget management in coordination with Technology Services, project support, as well as communications and policy management across Finance and Risk.
• Contribute to implementation of common technology, data and data standards, common processes to comply with internal policy procedures and external regulatory demands.
• Apply in-depth understanding of the business impact of technical contributions.
• Develop broad-based business reporting solutions to issues that have complex/multiple variables have potential to cause substantial impact if left unresolved
• Lead reengineering efforts in business's methodology, strategy, and organizational goals.
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Proactively communicate meaningful updates & insights with a variety of stakeholders, including executive stakeholders & oversight partners, clearly & precisely to help management understand progress and risks
• Apply knowledge and understanding of the businesses to solve a great variety of problems - by working directly with the senior business leaders
• Develop strategies to reduce costs, manage risk and enhance services.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Communicates effectively, develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels
• Collaborate effectively by building partnerships and working well with others to meet shared objectives

• 10+ years of experience, Banking or Finance industry preferred
• Understanding of defining and implementing Data Quality programs
• Experience / Certifications in Agile Methodology preferred but not necessary
• Understanding of managing Data Quality on an ongoing basis, •
• Ability to gain confidence and trust of others through honesty, integrity and authenticity
• Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
• Optimize work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrate ability to balance between understanding the “big picture” while paying close attention to detail
• Organizational savvy; understands systems, management processes, knows where to go for information and how to interpret them

Time Type:

WCR In-Business QA verifies that established standards and processes are followed and consistently applied. WCR and ICM Management utilize the results of the quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify risks associated with operational and control weaknesses, training needs, and process deficiencies.

This role is based in Mumbai (India) and reports to In-BusinessWLCR Head

Key Responsibilities:

• Responsible for staying abreast of WCR policy, procedure and standards and the overall process execution platforms forming part of sampling for control testing
• Responsiblefor leading population gathering and analysis along with ensuring testing strategy is in alignment with business needs and test requirements
• Work with teams of professionals to enable effective execution of QARs by assisting early in capacity planning, testing strategy development, test script development and other activities for ongoing delivery of robust Quality Assurance results
• Proactively manage relationship with multiple stakeholders, including QA heads. Utilize communication and leadership skills to influence a wide range of senior internal and external audiences, providing impactful, valuable, and ongoing input through active interactions with stakeholders and formal participation at key committees and management initiatives, where applicable.
• Represent IBQA in working groups for internal and regulatory remediations
• Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Stay abreast of relevant changes to rules/regulations and industry news including regulatory findings
• Support the Heads of WLCR/CCR/Data IBQA on internal projects and initiatives
• Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
• Travel (less than 10%)

Knowledge/Experience:

• Demonstratable project management or assurance related experience, including 12-14 years in wholesale banking, credit risk management, operations or internal audit at investment or large commercial bank
• Advanced understanding of risk management and control frameworks related to wholesale lending management or equivalent risk discipline
• Exceptional knowledge and experience on designing and implementing assurance frameworks, from execution of scripts and procedures, development of housing infrastructure and database maintenance, reporting to senior management of observed findings, and continuous improvement
• Proficient understanding of policies and procedures with the ability to execute change seamlessly
• Significant experience in preparing presentations for seniors
• Outstanding awareness and adherence to the control environment including Quality Assurance

Skills/Competencies:

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Demonstrated success as a manager including a track record of building high performing teams
• Proven culture carrier
• Impeccable interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Solid organizational skills with ability to manage time and prioritize effectively with little to no supervision
• Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Seasoned Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject

Time Type:

Responsibilities:

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years experience or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Be able to work under pressure
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure
• Good interpersonal and communication skills, great teammate

Education:

• Bachelor’s/University degree or equivalent experience

Time Type: