In-business Quality Assurance –global Corporates Credit Risk jobs at Citi Group in Malaysia, George Town

Responsibilities:

• Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Help contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA).
• Support in dealing with Operational and Compliance Risk in accordance with established Policy requirements.
• Assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Be part of the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Help ensure that adequate governance and training are in place to support management of Risk profiles.
• Contribute to the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• Coordinate risk and control responsibilities and ensure accountabilities are embedded within FLUs, including providing training and leading by example.
• Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 9+ years of experience in Financial Services (Wealth/Retail/Wholesale Preferred)
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required.
• Third party vendor management preferred. Demonstrated ability to lead global team efforts
• Excellent problem-solving skills Ability to comprehend the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor's/University degree, Master's degree preferred.

Time Type:

Role Outline/Job Summary

• Support the Business Execution Leads in the day-to-day running of respective franchise units with a focus on conducting analysis and research which will inform strategic decisions.
• Participate in planning, execution and follow ups of Management disciplines including franchise reviews, Quarterly reviews, client planning, and project specific items.

• Responsible for running and analyzing internal business metrics data (client revenue, returns, backlog management, client calling, exposure, etc.) and Market Share analysis.
• Supporting various franchise initiatives and internal strategy presentations
• Liaising with concerned partner team to get Client Coverage / Client creations and Attribute changes processed within CIS and Toolbox

• Communication with bankers, Business Execution Leads and product partners on business metrics, including client prioritization, coverage, revenue, returns, pipeline.
• Preparing reports and presentations on franchise performance for presentation to senior management, focusing on revenue and backlog analysis, as well as calling intensity Analysis around budgeting by client and by product, and reviews of the target market
• Conducting revenue analysis – including investigations in case of missing or incorrect booking of revenues and work with partnering teams and product partners to ensure that revenues are properly recorded.
• Analysis around wallet data and tracking Wallet Ranking and Market Share, including querying wallet data where discrepancies with Citi’s internal system are found.

Business/ Department Objectives –

• The analyst will provide close support to the Banking Business Managers

Core Responsibilities –

• Interact and work with Business Managers / Senior bankers running the Franchise
• Analyzing internal financial metrics data / wallet analysis
• Develop strategic presentations with pro-active suggestions to Business Managers
• Review all processes to identify improvement areas and potential risks
• Connect the dots from past experiences while dealing with new Assignments / Investigations / Projects

Key Deliverables / Day-to-Day Responsibilities –

• Preparing performance-based reports and presentations for franchise management to be delivered to senior management and Business Managers
• Radar (DMS) backlog updates & additions
• Client Coverage / Attribute changes with CIS / Toolbox team
• Develop good partnership with all support teams
• Demonstrate good hands on all the internal systems and databases

QUALIFICATIONS –

• Required: Graduate
• Preferred: MBA

Skills –

• Excel / PPT: Should be equipped with intermediate to advanced excel functionalities
• System: CIW Essbase, SmartView, Toolbox, DMS, Dealogic, Opportunity System,
• Effective communication skills – both written and verbal
• Should be inquisitive, proactive and show excellent attention to detail
• Excellent organizational and time management skills
• Strong team player skills
• Must be able to work well under pressure and to prioritize workload to deliver results to tight deadlines
• Ability to manage confidential data
• Good understanding of Financial Concepts
• Expertise in Tableau, VBA Macros, SQL, Advanced Excel

• The successful candidate will have the opportunity to gain a solid understanding of Citi Corporate and Investment Banking, specifically the franchise(s) with which the candidate will work
• Gain experience working on multiple projects that are critical to the franchises
• The role will also enable the incumbent to learn about the business and help build a wide network in these functions.

Time Type:

As a Lead Analyst in market risk reporting team, you will be taking part in regional and global initiatives focused on risk transformation and dealing directly with senior stakeholders from various groups. The position requires exceptional people with project management skills, a strong work ethic, solid market risk analytic skills, exceptional verbal and written communication skills, and the ability to troubleshoot and follow up on problems while working under a very tight daily production cycle.

This position will give the individual exposure to:

• Contribution to Risk transformation (Automation and enhancement of Risk & Control framework)

• Understanding of market risk factors that affect VaR, SVAR, IRC, CRM, Securitization, and Standard Specific Model Risk.

• Deal with regulators and auditors to ensure compliance with policies and procedures

• Participate in risk committees about internal controls supporting Citi EMEA entities

• Understanding the relationship between VaR and the risk factors, volatilities, and correlations that go into the statistical calculation to the point where the VaR can be broken down, analyzed, and potentially corrected.

• Develop, leverage, and maintain relationships across varying levels of management and function to ensure a high degree of accuracy in Citi VaR & global market risk

• Manage and escalate the follow-ups to reconciliation discrepancies with feed support in a timely manner.

Responsibilities:

• Utilize the appropriate tools and modern techniques to appropriately visualize the firms market risk exposure

• Deliver high quality management reporting to market risk senior management using tools to visualize risk within the entities and provide meaningful insights on the firms risk exposure

• Participate in the preparation of market risk inputs to EU & UK regulatory reporting e.g. COREP, Pillar disclosures and daily backtesting processes

• Develop an understanding of legal entity/portfolio risk management, financial products and their market risk exposure profiles

• Document evolving market risk reporting requirements and work with Risk IT to deliver data and content changes

• Identify data quality issues, record them in the firms data quality inventory and ensure they are resolved by collaborating with the central data quality remediation teams.

Qualifications:

• 8+ years experience working in Risk or Finance.

• Experience with visualization tools - Tableau etc. will be mandatory.

• Good knowledge of market risk metrics and financial products .

• Superior project management & communication skills

• A good understanding of data manipulation techniques using industry standard data pipeline tools will be advantageous.

• Bachelor’s Universitydegree, preferred in a related science discipline with a master or relevant financial qualification (FRM/CFA) being an advantage.

Time Type:

In this role the job responsibilities are, but not limited to:

• Analyze, design and redesign complex business requirements, process maps, functional specifications, and communicate clearly with development teams.

• Evaluate existing recruitment business processes and identify opportunities for improvement or efficiency based on previous workday experience (must have).

• Collaborate in simultaneous global system enhancements and new vendor incubation from inception through implementation.

• Provide actionable insights and evaluate new ideas regarding our overall recruitment technology ecosystem involving workday systemic/integration/process changes based on previous experience.

• Collaborate and utilize strategic reporting data requests (ongoing) to drive future-state dashboard development, operational decision making based on results, and best practice recommendations.

• Exposure to global metrics function and utilizing recruitment metrics to drive operational improvement and efficiencies.

• Function autonomously as a change agent for all recruitment systems initiatives

• Collaborate with Practitioners to document UAT strategy, plan and scripts utilizing knowledge of current structure and future requirements as we update and upgrade systems and recruitment procedures.

• Develops and designs standards and procedures, ensures that they are adhered to throughout the software development life cycle.

• Strives for continuous improvements and streamlining of processes.

• Ensures consistency and quality of processes across the organization.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 4-6 years of Workday HCM configuration and integrations experience or experience supporting large scale Workday implementations, globally.

• Experience with instance of Workday recruitment in a global environment, along with downstream vendor integrations to support the recruitment process (i.e., assessments, interviewing, etc.).

• Relevant & demonstratable experience/involvement with evaluation of new and existing tools within the recruitment ecosystem such as Eightfold, Video interview vendor integrations with Workday, Digital signatures, assessments, etc.

• Should be an expert in Workday HCM functional configuration with demonstrated capabilities in redesigning recruiting business processes for large scale transformations.

• Should have intermediate to advanced understanding of Workday supported integrations including file formats like XML, XSLT, JSON etc.

• Demonstrated transformationalbusiness analystskills todrive

Soft Skills

• In-depth understanding of Systems Development Life Cycle processes.

• Thorough understanding of end-to-end testing processes, Quality Center, and other testing related tools.

• Requires communication and diplomacy skills and an ability to persuade and influence.

• Ability to strategically evaluate and provide insights and opportunities based on previous experience in recruitment technology space, along with associated metrics and market valuation.

• Strong communication skills – able to communicate effectively with colleagues at all levels within the organization.

• Good organizational skills

• Influencing skills – ability to influence stakeholders and partners across the business.

• Ability to learn quickly and be a self-starter in terms of filling knowledge gaps.

• Act as an internal consultant.

• Ability to prioritize efforts in a demanding environment.

• Bachelor’s/University degree, Master’s degree preferred

Time Type:

As a part of ourControllers Systems, Data & Operations

Controllers Systems, Data & Operations – Primary Business Information Central Office (PBIO) Lead

• In this role, you’re expected to:
  
• Ensure creation and sign-off of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, central program issue log; also ensure all program documentation are accurate and understood
• Monitor vendor performance and ensures actions are taken if performance warrants, where necessary within Finance applications assigned
• Exercise responsibility for budget, policy formulation and planning for Finance Controllers-owned applications assigned
• Ensure that the system impact for any related solutions is considered in the change management process prior to implementation
• Participate in implementation management for strategic initiatives, technology portfolio budget management in coordination with Technology Services, project support, as well as communications and policy management across Finance and Risk.
• Contribute to implementation of common technology, data and data standards, common processes to comply with internal policy procedures and external regulatory demands.
• Apply in-depth understanding of the business impact of technical contributions.
• Develop broad-based business reporting solutions to issues that have complex/multiple variables have potential to cause substantial impact if left unresolved
• Lead reengineering efforts in business's methodology, strategy, and organizational goals.
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Proactively communicate meaningful updates & insights with a variety of stakeholders, including executive stakeholders & oversight partners, clearly & precisely to help management understand progress and risks
• Apply knowledge and understanding of the businesses to solve a great variety of problems - by working directly with the senior business leaders
• Develop strategies to reduce costs, manage risk and enhance services.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Communicates effectively, develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels
• Collaborate effectively by building partnerships and working well with others to meet shared objectives

• 10+ years of experience, Banking or Finance industry preferred
• Understanding of defining and implementing Data Quality programs
• Experience / Certifications in Agile Methodology preferred but not necessary
• Understanding of managing Data Quality on an ongoing basis, •
• Ability to gain confidence and trust of others through honesty, integrity and authenticity
• Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
• Optimize work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrate ability to balance between understanding the “big picture” while paying close attention to detail
• Organizational savvy; understands systems, management processes, knows where to go for information and how to interpret them

Time Type:

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

:

• Accountability for effective Issue Resolution & Risk Mitigation by providing design and testing support to resolve MRAs/CAPs (Corrective Action Plans) and SIIs (Self-Identified Issues) across Institutional Credit Management (ICM)

• Support Portfolio Manager in Identification of opportunities to reduce anomalies and establish guidelines / best practices to drive operational consistency across Business Units. Improve Client experience by simplifying the implied support burdens currently borne by clients and coverage staff

• Identification of governance mechanisms / controls to prevent recurrence of issues

• Ensure on-time adoption and continued improvement of the Credit Risk Process Digitalization platforms in partnership with ICM Product Development, Technology, and end users across all LoBs

• Ensure timely completion of projects within the CPSO book of work.

• Support Portfolio Manager in Partnership and Continuous engagement with applicable regional and industry stakeholders in ICM, CB, CCB, Wealth and Risk for effective Issue resolution and Risk Mitigation

• Identify scope to leverage new age tools (AI/ML) to optimize processes across the ICM organization

• Ensure ongoing and timely feedback and coaching of and AVP, Associates and Senior Analysts to sustain a strong credit culture and an unwavering commitment to excellence in analysis and execution

• Actively participate in Learning, Development and Training opportunities including instructor led courses

• Support CPSE VoE Engagement, Belonging (DEI), and Leadership scores

• Travel (less than 10%)

:

• Demonstratable financial services experience, including 10-12 years in Banking or FI Industry

• Deep knowledge of Wholesale Credit Processes and Policies spanning the Credit Risk Value Chain

• Credit Officer (CO) or demonstrating the skills aligned with that designation

• Excellent and thorough knowledge of Credit risk systems

• Ability to synthetize complex information into clear, compelling presentations and well-structured analytical workbooks.

• High awareness and adherence to the control environment

• Strategic orientation to ensure the team continues to be positioned as a thoughtful and proactive partner in providing effective resolutions and best practices for Risk Mitigation across Business units

• Proven culture carrier. Highly effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

:

• BA/BSc in Finance or Accounting or higher degree in Business (MBA), or CFA, or any other related subject

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

WCR In-Business QA verifies that established standards and processes are followed and consistently applied. WCR and ICM Management utilize the results of the quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify risks associated with operational and control weaknesses, training needs, and process deficiencies.

This role is based in Mumbai (India) and reports to In-BusinessWLCR Head

Key Responsibilities:

• Responsible for staying abreast of WCR policy, procedure and standards and the overall process execution platforms forming part of sampling for control testing
• Responsiblefor leading population gathering and analysis along with ensuring testing strategy is in alignment with business needs and test requirements
• Work with teams of professionals to enable effective execution of QARs by assisting early in capacity planning, testing strategy development, test script development and other activities for ongoing delivery of robust Quality Assurance results
• Proactively manage relationship with multiple stakeholders, including QA heads. Utilize communication and leadership skills to influence a wide range of senior internal and external audiences, providing impactful, valuable, and ongoing input through active interactions with stakeholders and formal participation at key committees and management initiatives, where applicable.
• Represent IBQA in working groups for internal and regulatory remediations
• Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Stay abreast of relevant changes to rules/regulations and industry news including regulatory findings
• Support the Heads of WLCR/CCR/Data IBQA on internal projects and initiatives
• Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
• Travel (less than 10%)

Knowledge/Experience:

• Demonstratable project management or assurance related experience, including 12-14 years in wholesale banking, credit risk management, operations or internal audit at investment or large commercial bank
• Advanced understanding of risk management and control frameworks related to wholesale lending management or equivalent risk discipline
• Exceptional knowledge and experience on designing and implementing assurance frameworks, from execution of scripts and procedures, development of housing infrastructure and database maintenance, reporting to senior management of observed findings, and continuous improvement
• Proficient understanding of policies and procedures with the ability to execute change seamlessly
• Significant experience in preparing presentations for seniors
• Outstanding awareness and adherence to the control environment including Quality Assurance

Skills/Competencies:

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Demonstrated success as a manager including a track record of building high performing teams
• Proven culture carrier
• Impeccable interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Solid organizational skills with ability to manage time and prioritize effectively with little to no supervision
• Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Seasoned Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject

Time Type: