& Qa - Quality Assurance Monitoring Testing jobs at Citi Group in Malaysia, George Town

The Senior Issue Manager - Vice President is responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities:

• Assist in the coordination and comprehensive management of issues with key stakeholders

• Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures

• Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs

• Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner

• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes

• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement

• Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact.

• Support key stakeholders to develop corrective action plans to address identified control gaps or failures

• Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues

• Ensure compliance with all relevant regulatory requirements and internal policies

• Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.

• Ability to identify, measure, and manage key risks and controls.

• Strong knowledge in the development and execution for controls.

• Proven experience in control related functions in the financial industry.

• Proven experience in implementing sustainable solutions and improving processes.

• Understanding of compliance laws, rules, regulations, and best practices.

• Understanding of Citi’s Policies, Standards, and Procedures.

• Strong analytical skills to evaluate complex risk and control activities and processes.

• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.

• Strong problem-solving and decision-making skills

• Ability to manage multiple tasks and priorities.

• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

As a part of ourControllers Systems, Data & Operations

Controllers Systems, Data & Operations – Primary Business Information Central Office (PBIO) Lead

• In this role, you’re expected to:
  
• Ensure creation and sign-off of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, central program issue log; also ensure all program documentation are accurate and understood
• Monitor vendor performance and ensures actions are taken if performance warrants, where necessary within Finance applications assigned
• Exercise responsibility for budget, policy formulation and planning for Finance Controllers-owned applications assigned
• Ensure that the system impact for any related solutions is considered in the change management process prior to implementation
• Participate in implementation management for strategic initiatives, technology portfolio budget management in coordination with Technology Services, project support, as well as communications and policy management across Finance and Risk.
• Contribute to implementation of common technology, data and data standards, common processes to comply with internal policy procedures and external regulatory demands.
• Apply in-depth understanding of the business impact of technical contributions.
• Develop broad-based business reporting solutions to issues that have complex/multiple variables have potential to cause substantial impact if left unresolved
• Lead reengineering efforts in business's methodology, strategy, and organizational goals.
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Proactively communicate meaningful updates & insights with a variety of stakeholders, including executive stakeholders & oversight partners, clearly & precisely to help management understand progress and risks
• Apply knowledge and understanding of the businesses to solve a great variety of problems - by working directly with the senior business leaders
• Develop strategies to reduce costs, manage risk and enhance services.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Communicates effectively, develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels
• Collaborate effectively by building partnerships and working well with others to meet shared objectives

• 10+ years of experience, Banking or Finance industry preferred
• Understanding of defining and implementing Data Quality programs
• Experience / Certifications in Agile Methodology preferred but not necessary
• Understanding of managing Data Quality on an ongoing basis, •
• Ability to gain confidence and trust of others through honesty, integrity and authenticity
• Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
• Optimize work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrate ability to balance between understanding the “big picture” while paying close attention to detail
• Organizational savvy; understands systems, management processes, knows where to go for information and how to interpret them

Time Type:

WCR In-Business QA verifies that established standards and processes are followed and consistently applied. WCR and ICM Management utilize the results of the quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify risks associated with operational and control weaknesses, training needs, and process deficiencies.

This role is based in Mumbai (India) and reports to In-BusinessWLCR Head

Key Responsibilities:

• Responsible for staying abreast of WCR policy, procedure and standards and the overall process execution platforms forming part of sampling for control testing
• Responsiblefor leading population gathering and analysis along with ensuring testing strategy is in alignment with business needs and test requirements
• Work with teams of professionals to enable effective execution of QARs by assisting early in capacity planning, testing strategy development, test script development and other activities for ongoing delivery of robust Quality Assurance results
• Proactively manage relationship with multiple stakeholders, including QA heads. Utilize communication and leadership skills to influence a wide range of senior internal and external audiences, providing impactful, valuable, and ongoing input through active interactions with stakeholders and formal participation at key committees and management initiatives, where applicable.
• Represent IBQA in working groups for internal and regulatory remediations
• Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Stay abreast of relevant changes to rules/regulations and industry news including regulatory findings
• Support the Heads of WLCR/CCR/Data IBQA on internal projects and initiatives
• Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
• Travel (less than 10%)

Knowledge/Experience:

• Demonstratable project management or assurance related experience, including 12-14 years in wholesale banking, credit risk management, operations or internal audit at investment or large commercial bank
• Advanced understanding of risk management and control frameworks related to wholesale lending management or equivalent risk discipline
• Exceptional knowledge and experience on designing and implementing assurance frameworks, from execution of scripts and procedures, development of housing infrastructure and database maintenance, reporting to senior management of observed findings, and continuous improvement
• Proficient understanding of policies and procedures with the ability to execute change seamlessly
• Significant experience in preparing presentations for seniors
• Outstanding awareness and adherence to the control environment including Quality Assurance

Skills/Competencies:

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Demonstrated success as a manager including a track record of building high performing teams
• Proven culture carrier
• Impeccable interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Solid organizational skills with ability to manage time and prioritize effectively with little to no supervision
• Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Seasoned Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject

Time Type:

Responsibilities:

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years experience or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Be able to work under pressure
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure
• Good interpersonal and communication skills, great teammate

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks

Responsibilities:

• EUC/ITeSS Delegate Accountable Business Owner for DART (Risk Data, Analytics, Reporting and Technology, reporting directly to the Acountable Business Owner (ABO)
• Responsible for governing EUC Risk Reduction planning, ITeSS (IT enabled Smart Solutions) migration efforts as well as monitoring the active control environment around (inclusive of metrics based reporting) registered EUCs and ITeSS Use Cases within DART
• ABO Delegate will also be responsible for ensuring all EUC/ITeSS Champions and Owners are familiar with their requirements and responsibilities under the EUC Policy and Standard
• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management
• Policy, Lesson Learned Policy and Control Inventory
• Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
• Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
• Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
• Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.
• Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool.
• Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders.
• Proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 12+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Background and/or familiarity with Regulatory and Management Reporting processes and their control environment
• Project Management Experience (directing, leading, planning and/or managing projects particularly between production teams, IT Support as well as 2nd line challenge and/or audit functions)
• Ability to identify, measure, and manage key risks and controls.
• Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation.
• Expert knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Familiarity with the Tableau Business Intelligence Tool (as an end user and/or developer) as well as programming language familiarity (Python/SAS/R/SQL) is a plus
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Time Type:

WCR In-Business QA verifies that established standards and processes are followed and consistently applied. WCR and ICM Management utilize the results of the quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify risks associated with operational and control weaknesses, training needs, and process deficiencies.

This role is based in Mumbai (India) and reports to theSouth AsiaCommercial & Sovereign Portfolio Lead

Key responsibilities include:

• Support the Portfolio Leads of In-Business QA in implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe

• Provide effective credible challenge during QARs to Portfolio Leads and Underwriters, as regards to credit reviews and process adherence to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of theWCRQA Head - Commercial & Sovereign and QA Portfolio Leads, support execution of the following:
  • Consistent and objective assessments during QARs, primarily covering underwriting activities for Commercial Banking and Sovereign
  • Subsequent follow-up on corrective actions that were raised during QARs
  • Assist in preparation of Quality Assurance Reports to WCR management that communicate and measure results and identify negative trends and potential solutions
• Constant interaction with the respective Underwriting and 1LOD functions counterparts, to ensure that quality assurance protocols are adequate for all portfolios
• Support in the establishment and execution of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support the WCR QA Head - Commercial & Sovereign to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
• Support the Head of In-Business QA – Wholesale Lending Credit Risk on internal projects and initiatives
• Lead and/or support ICM Voice of the Employee (VOE) initiatives

Skills:

• Demonstrable strong assurance experience, including 8-10 years in corporate banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
• Knowledge of Wholesale Credit Processes and organizational awareness, portfolios, and processes
• Understanding of policies and procedures with the ability to execute change effectively and seamlessly
• Strong grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with In-Business Credit Risk for ongoing improvement, problem detection and sustainable remediation
• Strong background on core credit analysis for sovereigns, central banks, supranational, government related entities, corporates, and commercial entities to properly evaluate process and quality breaks within the quality assurance function
• Ideally, credit risk Internal Audit, control assurance, credit officer/analyst or credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval
• High awareness and adherence to the control environment including Quality Assurance
• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Assists colleagues in identifying stretch opportunities to elevate individual and team performance
• Proven culture carrier

Competencies:

• Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management, Portfolio Leads and Underwriters
• Strong organizational skills with ability to manage priorities effectively
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject

Time Type:

Data Services Senior Analyst

teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Finance Data Services re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Data Services Senior Analyst

This position will help to ensure data sourced and provisioned by Data Services meets all required data quality standards. The Data Services analyst will assess, evaluate, and analyze data challenges and provide recommendations on their resolution. They will track the identified resolution until closure and provide regular updates to Senior Management. They will collaborate with an array of teams and groups, developing subject matter expertise and knowledge of industry practices and standards.

• nowledge/Experience:
• Essential
• Reconciliation/Root Cause Analysis
• Accounting Background
• Banking products knowledge – deposits, loans & derivatives

• Desirable
• Understanding the end to end flow of Recon process
• Logical reasoning
• Tableau/Power BI

• Competencies (Soft skills )

• Strong communications skills
• Candidate should be responsible for reporting to both business and senior management
• Need to work with stakeholders and keep them updated on developments, estimation, delivery and issues.

Responsibilities:

• Perform data quality analysis and identify data challenges
• Lead measurement and engagement improvement initiatives
• Drive data quality resolution
• Lead data improvement initiatives
• Work with data quality partners and Technology teams to identify and implement data quality tools. Identify critical data elements, data flows, thresholds, and other business requirements.
• Optimize metrics reporting process
• Lead project management activities
• Support senior management strategic vision
• Mentors lower-level analysts.
• Influences decisions through advice, counsel and/or facilitating services to others in area of specialization.
• Applies in-depth understanding and knowledge of how business integrates within the sub function; as well as coordinates and contributes to the objectives of the function and overall business.
• Contributes to the development of new techniques and processes and for the aligned business.
• Integrates subject matter and industry expertise within a defined area.
• Responsible for own work to support business teams in assigned area.
• Defines strategies to drive data quality measurement, produce data quality dashboards and reports, and implement data quality strategies to effectively govern data and improve data quality.
• Responsible for the reviewing, analyzing and dispositioning of the results of those measurements as well as providing detail and summary reporting of the same.
• Accountable for understanding and documenting systems, data flows and data quality rules driven from the profiling and assessments of critical data.
• Perform other job duties and functions as assigned.

Qualifications:

• Bachelor’s or Master's degree
• 10+ years of relevant experience
• Issue or change management experience
• Strong functional knowledge of Data reconciliation and root causing of issues.
• Knowledge of Tools like PowerBI or Knime will be added advantage.

Critical Competencies:

• Professionalism/Work Ethic
• Leadership skill
• Root cause analysis
• Creative thinking
• Problem solving
• Self-awareness
• Teamwork/Collaboration
• Oral/Written communications
• Leverage diversity
• Career management

Time Type: