Ops Sup Senior Manager Vice President jobs at Citi Group in India, Pune
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India
Pune
184 jobs found
18.07.2024
CG
Citi Group Ops Sup Senior Manager Vice President India, Maharashtra, Pune
Manage the team of ~ 90 Messaging agents in Pune , across Branded Cards and Retail Bank lines of business , for effective delivery on efficiency and client experience metrics...
Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations. Conduct...
Drive administrative, operational, reporting and quality improvements through partnership with internal teams. Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L), including appropriate accruals,...
Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution. Design strategies that generate improvements. Review processes, procedures, strategy changes,...
Deliver high-quality software programs adhering to standards and be involved in design reviews, program specifications review. Collaborate with stakeholders and work closely with various technology groups & vendor organizations to...
Work with our global Client Executives, Product, Operations, and Development partners to ensure completion of the Citi Funds Services Operating Model. Ensure all parties are accountable for their tasks and...
Manages a team including Team Leads and Senior Team Leads who are responsible for reviewing recovery customer complaints. Assigns projects and ensures team deliverables. Typically supervises multiple post-charge-off stages of...
Manage the team of ~ 90 Messaging agents in Pune , across Branded Cards and Retail Bank lines of business , for effective delivery on efficiency and client experience metrics...
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