Enterprise Workforce Management Resource jobs at Citi Group in India, Chennai

Job Description

The Program Mgmt Intmd Analyst is accountable for end to Execution of Quality Assurance Testing on TPM Controls . The candidate will be Executing Testing Activities to meet the QA Objectives. Incumbent will require a comprehensive understanding of multiple areas within the P&TPM function and how these interact in order to achieve the overall QA objectives. A proactive identification of issues and an in-depth understanding of the business impact of issues along with root cause identification will be requires. Excellent communication skills are required in order to negotiate internally as well as externally, often at a senior level. Accountable for the end results of the Quality Assurance on Activities Assigned

Responsibilities:

• Quality Assurance
  • Testing, quality assurance, issue identification, remediation and reporting
  • Support Timely Execution of QA Activities for TPM MCA Monitoring

Qualifications:

• 10+ years of relevant experience in the field of Audit, Quality Assurance or Control Testing (3+ Years in Case of Chartered Accountants)
• Good negotiation, influencing and stakeholder management skills

Skills:

• Excellent communication skills and fluent in English, both oral and written, with the ability to articulate complex and sensitive issues to management
• Leadership skills with ability to engage and collaborate across geographic locations
• Cross-cultural and cross-functional collaboration skills
• Executive management presence and presentation skills
• Ability to organize and prioritize multiple deliverables and tasks
• Excellent analytical skills and the ability to present information in a succinct format to management
• Attention to detail and ability to develop and manage budgets, forecasts, capacity plans
• Proactive problem-solving and decision-making, with the ability to exercise sound, timely and independent judgment
• Proficient in MS Office applications

Bachelor’s/University degree or equivalent experience, potentially Masters degree or Chartered Accountant

Time Type:

Responsibilities:

• Manage end to end TPM life cycle and associated risks for in scope supplier relationships.
• Gain thorough knowledge and understanding of Citi Third Party Risk Management requirements.
• Represent business leadership to coordinate and facilitate Third Party Risk Management activities.
• Evaluate current market conditions and provide insight on trends/issues that may impact the business using external Third Parties.
• Complete or provide advice to BAO on the Risk Assessment for Third Party, identify any significant changes in relationship to trigger update of Risk Assessment process.
• Verify third party’s compliance to required policies and controls and manage TPM related MCA requirements for entire SMB Tech.
• Interact with third parties on escalations of non-performance and contractual issues to drive resolution when appropriate.
• Verify that Third Party contracts (e.g. Statements of Work) are properly executed and uploaded in Citi’s Contract Management System, working with the P&TPM organization if re-negotiations are required.
• In conjunction with the business and operations teams, review, prioritize, assess, and act on results of TPRM assessments/controls with the proper support from various internal functions (e.g., IS, CoB, DPO, Export, Credit Risk, Country Risk, Financial Evaluations)
• Define risk mitigation strategies and risk exceptions based on the business’ risk appetite. Facilitate Own remediation of issues or gaps identified as part of ongoing monitoring.
• Provide thought leadership to drive supplier optimization and efficiencies based on Third Parties risk profiles, performance, and risk trends.
• Serve as point of contact for Internal and External audits and ensure that third party’s remediation of audit or exam issues is sufficient and escalate, as necessary.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Act as a SME for all TPM related efforts, initiatives and remediation efforts for SMB Tech.
• Collaborate with team members to effectively respond to various TPM deliverables. Closely monitor various risk indicators, timely escalate issues as required, and drive remediation efforts.
• Support end to end lifecycle of the inter-affiliate relationships across SMB Tech.

• 10+ years of relevant experience in Third Party risk management and/or regulatory compliance function in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls.
• Excellent knowledge of Microsoft SharePoint and ability automate routine tasks to drive efficiency.
• Good knowledge of excel vba, powerquery etc. for effective management of various risk reports and automation opportunities.
• Excellent data analysis, representation (Excel, PowerPoint, SharePoint etc.) and presentation skills.
• Broad knowledge of key risk areas, with strong understanding of supplier or third party risk impact in a financial services
• Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management. Local language requirements as applicable to organize and prioritize multiple deliverables while working with minimal supervision in a large, global corporate environment.

Time Type:

The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
• Finalizes the project plan with stakeholders and track closely for successful project delivery.
• Implements advanced strategies for gathering, reviewing and analyzing data requirements.
• Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
• Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
• Prioritizes requirements and create conceptual prototypes and mock-ups.
• Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
• Masters strategic business process modeling, traceability and quality management techniques.
• Applies best practices for effective communication and problem-solving.
• Successfully compete for the most sought-after business analyst jobs.
• Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
• Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
• Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
• Understand the bank environment and compliance and regulatory requirements.
• Work with regional and global team and implement the best standards across teams.
• Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience managing or participating in projects and teams within the finance and 2 years in a professional management role

Education:

• Bachelor’s/University degree or equivalent experience

About the Role:

We are seeking a highly motivated and detail-oriented individual to join our International Third-Party Management team in the Middle East and Africa (MEA) Cluster. This role will be instrumental in overseeing and managing third-party relationships, ensuring compliance with internal policies and regulatory requirements.

What you will do:

This role offers a unique opportunity to contribute to the robust Third-Party Risk Management (TPRM) framework within Citi's MEA Cluster. You will play a crucial role in ensuring compliance with internal policies, regulatory requirements, and industry best practices. Your responsibilities will encompass:

1. Governance Oversight:

• Driving Compliance: Ensure effective adherence to local and global third-party risk management regulations, policies, and standards across the MEA Cluster.
• Supporting Governance Forums: Provide active support to Cluster and Country Third Party Governance Forums, facilitating communication and provision of Key Risk indicator and Risk Profiles materials.
• Stakeholder Management: Collaborate closely with stakeholders across the MEA Cluster, including country-level teams, to ensure alignment with the TPM framework and address any compliance gaps.
• Issue Escalation: Proactively identify and escalate potential risks and compliance issues to relevant stakeholders, including Country Management, In-Business Risk, Third Party Officers, and Business Activity Owners.

2. Risk Management:

• Monitoring & Analysis: Continuously monitor Key Risk Indicators (KRIs) to identify emerging third-party risks. Conduct thorough root cause analyses to understand underlying issues and develop effective mitigation strategies.
• Collaboration with Business Units: Partner with business units, including senior leadership like the Chief Country Officer and Head of Operations, to assess the broader impact of identified risks and implement corrective action plans.
• Process Enhancement: Critically evaluate existing TPM practices and identify opportunities for improvement. Lead initiatives to enhance standards, procedures, controls, and governance processes, ensuring the ongoing sustainability and optimization of the TPRM program across MEA.

3. Advisory & Support:

• TPM Policy Guidance: Provide expert guidance and support to country business teams on interpreting and implementing Third Party Risk Management policies, regulations, and local procedures.
• Regulatory Change Management: Stay abreast of evolving regulatory landscapes and partner with country teams to assess the impact of regulatory changes on third-party relationships.
• Audit & Regulatory Exam Support: Collaborate with internal and external stakeholders, including Independent Operational Risk Management, Compliance, Internal Audit, and Regulators, to facilitate audits, regulatory examinations, and information requests.
• Transformation Initiatives: Actively participate in and contribute to the execution of Third-Party Management Transformation Program initiatives as directed by Global programs.

What we need from you:

• Experience: 5-8 years of proven experience in managing or participating in projects and teams within the finance sector, with at least 2 years in a professional management role.
• Risk and Control Expertise: Strong Business Risk and Controls knowledge, preferred knowledge of Third-Party Risk Management frameworks, risk management methodologies, and relevant regulatory requirements.
• Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities, with a keen eye for identifying root causes and developing practical solutions. Detail-oriented approach and a structured, logical problem-solving mindset.
• Communication & Collaboration: Exceptional interpersonal and communication skills, with a proven ability to build strong relationships across functions and influence stakeholders at all levels.
• Governance & Compliance: Solid understanding of governance frameworks and experience in supporting audits and regulatory reviews.
• Proactive & Adaptable: Proactive, self-driven, and capable of effectively managing multiple priorities in a fast-paced, dynamic environment.
• Technical: Strong MS Excel, MS Access, SAS, SQL, Visual Basic a plus.

Time Type:

Enterprise Workforce Management is a new capability that is being built at Citi that provides Citi leaders and managers with frameworks, standards, procedures, and tools to ensure adequate Organizational Health and Resource Management across the bankThe Workforce Management Senior Analyst contributes to the development and improvement of processes, tools and metrics for [the area or function]. Requires an understanding of how various work streams collectively integrate within the sub-function, as well as coordinate and contribute to the objectives of the businesses and functions. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required as well as ability to handle ambiguity and navigate a fast paced environment.

Responsibilities:

• Contributes to the implementation and measurement of key strategies and processes relating to Resource Management.
• Foundational understanding of the business and HR needs and priorities to inform the execution of workforce management/human capital strategy globally
• Contributes new ideas towards conceptual frameworks to help solve problems, as well as hands-on delivery of frameworks. Continuously gathers insights and recommendations from work.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Ability to drill-down, discern and analyze data to provide insights for the business
• Collaborates with the Businesses/Functions, SHROs/HRAs, Talent Acquisition and L&D, external experts etc., globally to execute successfully on the strategy
• Participates in ongoing communication across the global business to engage all global employees in initiatives, processes and updates

Qualifications:

• 5-8 years experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree

Time Type:

Enterprise Workforce Management is a new capability that is being built at Citi that provides Citi leaders and managers with frameworks, standards, procedures, and tools to ensure adequate Organizational Health and Resource Management across the bankThe Workforce Management Senior Analyst contributes to the development and improvement of processes, tools and metrics. Requires an understanding of how various work streams collectively integrate within the sub-function, as well as coordinate and contribute to the objectives of the businesses and functions. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required as well as ability to handle ambiguity and navigate a fast paced environment.

Responsibilities:

• Contributes to the implementation and measurement of key strategies and processes relating to Resource Management.
• Foundational understanding of the business and HR needs and priorities to inform the execution of workforce management/human capital strategy globally
• Contributes new ideas towards conceptual frameworks to help solve problems, as well as hands-on delivery of frameworks. Continuously gathers insights and recommendations from work.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Ability to drill-down, discern and analyze data to provide insights for the business
• Collaborates with the Businesses/Functions, SHROs/HRAs, Talent Acquisition and L&D, external experts etc., globally to execute successfully on the strategy
• Participates in ongoing communication across the global business to engage all global employees in initiatives, processes and updates

Qualifications:

• 5-8 years experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree

Time Type:

The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
• Finalizes the project plan with stakeholders and track closely for successful project delivery.
• Implements advanced strategies for gathering, reviewing and analyzing data requirements.
• Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
• Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
• Prioritizes requirements and create conceptual prototypes and mock-ups.
• Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
• Masters strategic business process modeling, traceability and quality management techniques.
• Applies best practices for effective communication and problem-solving.
• Successfully compete for the most sought-after business analyst jobs.
• Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
• Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
• Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
• Understand the bank environment and compliance and regulatory requirements.
• Work with regional and global team and implement the best standards across teams.
• Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience managing or participating in projects and teams within the finance and 2 years in a professional management role

Education:

• Bachelor’s/University degree or equivalent experience

About the Role:

We are seeking a highly motivated and detail-oriented individual to join our International Third-Party Management team in the Middle East and Africa (MEA) Cluster. This role will be instrumental in overseeing and managing third-party relationships, ensuring compliance with internal policies and regulatory requirements.

What you will do:

This role offers a unique opportunity to contribute to the robust Third-Party Risk Management (TPRM) framework within Citi's MEA Cluster. You will play a crucial role in ensuring compliance with internal policies, regulatory requirements, and industry best practices. Your responsibilities will encompass:

1. Governance Oversight:

• Driving Compliance: Ensure effective adherence to local and global third-party risk management regulations, policies, and standards across the MEA Cluster.
• Supporting Governance Forums: Provide active support to Cluster and Country Third Party Governance Forums, facilitating communication and provision of Key Risk indicator and Risk Profiles materials.
• Stakeholder Management: Collaborate closely with stakeholders across the MEA Cluster, including country-level teams, to ensure alignment with the TPM framework and address any compliance gaps.
• Issue Escalation: Proactively identify and escalate potential risks and compliance issues to relevant stakeholders, including Country Management, In-Business Risk, Third Party Officers, and Business Activity Owners.

2. Risk Management:

• Monitoring & Analysis: Continuously monitor Key Risk Indicators (KRIs) to identify emerging third-party risks. Conduct thorough root cause analyses to understand underlying issues and develop effective mitigation strategies.
• Collaboration with Business Units: Partner with business units, including senior leadership like the Chief Country Officer and Head of Operations, to assess the broader impact of identified risks and implement corrective action plans.
• Process Enhancement: Critically evaluate existing TPM practices and identify opportunities for improvement. Lead initiatives to enhance standards, procedures, controls, and governance processes, ensuring the ongoing sustainability and optimization of the TPRM program across MEA.

3. Advisory & Support:

• TPM Policy Guidance: Provide expert guidance and support to country business teams on interpreting and implementing Third Party Risk Management policies, regulations, and local procedures.
• Regulatory Change Management: Stay abreast of evolving regulatory landscapes and partner with country teams to assess the impact of regulatory changes on third-party relationships.
• Audit & Regulatory Exam Support: Collaborate with internal and external stakeholders, including Independent Operational Risk Management, Compliance, Internal Audit, and Regulators, to facilitate audits, regulatory examinations, and information requests.
• Transformation Initiatives: Actively participate in and contribute to the execution of Third-Party Management Transformation Program initiatives as directed by Global programs.

What we need from you:

• Experience: 5-8 years of proven experience in managing or participating in projects and teams within the finance sector, with at least 2 years in a professional management role.
• Risk and Control Expertise: Strong Business Risk and Controls knowledge, preferred knowledge of Third-Party Risk Management frameworks, risk management methodologies, and relevant regulatory requirements.
• Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities, with a keen eye for identifying root causes and developing practical solutions. Detail-oriented approach and a structured, logical problem-solving mindset.
• Communication & Collaboration: Exceptional interpersonal and communication skills, with a proven ability to build strong relationships across functions and influence stakeholders at all levels.
• Governance & Compliance: Solid understanding of governance frameworks and experience in supporting audits and regulatory reviews.
• Proactive & Adaptable: Proactive, self-driven, and capable of effectively managing multiple priorities in a fast-paced, dynamic environment.
• Technical: Strong MS Excel, MS Access, SAS, SQL, Visual Basic a plus.

Time Type:

The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
• Finalizes the project plan with stakeholders and track closely for successful project delivery.
• Implements advanced strategies for gathering, reviewing and analyzing data requirements.
• Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
• Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
• Prioritizes requirements and create conceptual prototypes and mock-ups.
• Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
• Masters strategic business process modeling, traceability and quality management techniques.
• Applies best practices for effective communication and problem-solving.
• Successfully compete for the most sought-after business analyst jobs.
• Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
• Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
• Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
• Understand the bank environment and compliance and regulatory requirements.
• Work with regional and global team and implement the best standards across teams.
• Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience managing or participating in projects and teams within the finance and 2 years in a professional management role

Education:

• Bachelor’s/University degree or equivalent experience

About the Role:

We are seeking a highly motivated and detail-oriented individual to join our International Third-Party Management team in the Middle East and Africa (MEA) Cluster. This role will be instrumental in overseeing and managing third-party relationships, ensuring compliance with internal policies and regulatory requirements.

What you will do:

This role offers a unique opportunity to contribute to the robust Third-Party Risk Management (TPRM) framework within Citi's MEA Cluster. You will play a crucial role in ensuring compliance with internal policies, regulatory requirements, and industry best practices. Your responsibilities will encompass:

1. Governance Oversight:

• Driving Compliance: Ensure effective adherence to local and global third-party risk management regulations, policies, and standards across the MEA Cluster.
• Supporting Governance Forums: Provide active support to Cluster and Country Third Party Governance Forums, facilitating communication and provision of Key Risk indicator and Risk Profiles materials.
• Stakeholder Management: Collaborate closely with stakeholders across the MEA Cluster, including country-level teams, to ensure alignment with the TPM framework and address any compliance gaps.
• Issue Escalation: Proactively identify and escalate potential risks and compliance issues to relevant stakeholders, including Country Management, In-Business Risk, Third Party Officers, and Business Activity Owners.

2. Risk Management:

• Monitoring & Analysis: Continuously monitor Key Risk Indicators (KRIs) to identify emerging third-party risks. Conduct thorough root cause analyses to understand underlying issues and develop effective mitigation strategies.
• Collaboration with Business Units: Partner with business units, including senior leadership like the Chief Country Officer and Head of Operations, to assess the broader impact of identified risks and implement corrective action plans.
• Process Enhancement: Critically evaluate existing TPM practices and identify opportunities for improvement. Lead initiatives to enhance standards, procedures, controls, and governance processes, ensuring the ongoing sustainability and optimization of the TPRM program across MEA.

3. Advisory & Support:

• TPM Policy Guidance: Provide expert guidance and support to country business teams on interpreting and implementing Third Party Risk Management policies, regulations, and local procedures.
• Regulatory Change Management: Stay abreast of evolving regulatory landscapes and partner with country teams to assess the impact of regulatory changes on third-party relationships.
• Audit & Regulatory Exam Support: Collaborate with internal and external stakeholders, including Independent Operational Risk Management, Compliance, Internal Audit, and Regulators, to facilitate audits, regulatory examinations, and information requests.
• Transformation Initiatives: Actively participate in and contribute to the execution of Third-Party Management Transformation Program initiatives as directed by Global programs.

What we need from you:

• Experience: 5-8 years of proven experience in managing or participating in projects and teams within the finance sector, with at least 2 years in a professional management role.
• Risk and Control Expertise: Strong Business Risk and Controls knowledge, preferred knowledge of Third-Party Risk Management frameworks, risk management methodologies, and relevant regulatory requirements.
• Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities, with a keen eye for identifying root causes and developing practical solutions. Detail-oriented approach and a structured, logical problem-solving mindset.
• Communication & Collaboration: Exceptional interpersonal and communication skills, with a proven ability to build strong relationships across functions and influence stakeholders at all levels.
• Governance & Compliance: Solid understanding of governance frameworks and experience in supporting audits and regulatory reviews.
• Proactive & Adaptable: Proactive, self-driven, and capable of effectively managing multiple priorities in a fast-paced, dynamic environment.
• Technical: Strong MS Excel, MS Access, SAS, SQL, Visual Basic a plus.

Time Type: