Learning Execution & Relationship Management jobs at Citi Group in Costa Rica

• Identify, vet and address potential risks or escalated issues with the assistance of functional partners and key stakeholders
• Utilize information from regulatory changes, new regulations, and internal policy changes to further identify new key risk areas
• Analyze comparative data, prepare and present reports related to AML risk assessments, and monitor AML related issues and escalations
• Develop approaches/action plans to compliance and control issues by weighing various alternatives and balancing potentially conflicting situations
• Create and develop AML Compliance Risk Management (ACRM) standards and policies
• Advise and recommend a plan of action for management based on analysis of risk information
• Assist in coaching and training new recruits
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 5-8 years of experience in Finance, Economics, Law, Business Admin OR a related field.
• Anti-Money Laundering (AML) certification preferred
• Knowledge of Anti-Money Laundering (AML) requirements applicable to banks
• Consistently demonstrates clear and concise written and verbal communication in English
• Proven experience with transaction monitoring and Compliance Testing.

• Bachelor’s Degree/University degree or equivalent experience

Time Type:

Responsibilities:

• Assists in developing training programs and learning materials using a variety of learning methodologies designed for classroom, self-directed and web-based delivery mediums; integrating adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
• Helps to design and develop appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
• Creates measurement strategy for client solutions to include the overall assessment approach.
• Designs and develops of data collection tools and methods to measure the impact of training.
• Is responsible for all other duties assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

• Bachelor’s/Universitydegree or equivalent experience

Qualifications:

• Minimum 1 year of experience related to HR Operations, Finance Operations or similar
• Advanced English level
• Experience optimizing and completing internal processes.
• Consistently demonstrates clear and concise written and verbal communication skills
• Problem solving skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

• Bachelor’s/Universitydegree finished or in progress

Time Type:

the user interface testing of web-based training content deployed within the Citi Learning Management System and in related training delivery systems within Citi.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Be responsible for the testing of web-based trainings for the purpose of ensuring alignment with published Citi Design and Technical standards for web-based training modules deployed within the Citi LMS and/or related training delivery systems in use within Citi.
• Test the functionality of web-based trainings on Citi configured PCs using all Citi supported web-browsers including Google Chrome and Microsoft Edge as configured using the Citi standard corporate builds and within various Citi internal platforms such as Citi Application Portal (CAP) and Citi Cloud Desktop Portal.
• Test the functionality of web-based trainings on Citi provided mobile devices as may be needed and as configured in alignment with mobile device accessibility guidelines provided by Citi.
• Be accountable for following documented test scripts when scripts are provided as well as for testing courses independent of test scripts when scripting is not applicable for covering scenarios where alignment with functionalities and design criteria are not amenable to scripting.
• Be accountable for accurately and completely logging test results using Microsoft Office applications such MS Outlook, MS Excel, MS Word, OneNote, MS PowerPoint as well as the standard set of MS Windows tools and accessories such as Paint, Snipping Tool, Windows Media Player, etc.
• Scheduling and meeting with Citi learning stakeholders who request consultative support.
• Coordinating the testing of web-based training modules among multiple individuals and/or business groups, when necessary
• Assisting in the coaching and development of junior level testers
• Meeting with course development vendors and internal developers, as needed, to troubleshoot issues with course modules and to review Alpha/Beta testing scenarios when necessary or advantageous
• Create testing plans and high-level testing scripts for manual testing of web-based trainings which cover regression testing, branching scenarios, boundary conditions, assessments, knowledge checks, content swap scenarios, and/or other relevant criteria
• Maintain internal TLSS documentation related to Technical Testing
• Use file comparison software and possibly other tools to validate regression testing and improve accuracy and turnaround times
• Consolidate feedback from multiple testers and send final feedback to stakeholders.
• Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
• Influence decisions through advice and counsel as well as facilitate services to others in area
• Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
• Liaises with multiple teams across the Operations department
• Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
• Assume informal and formal leadership role within team as well as coach and train new recruits
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience with Learning Management System is required
• Proficient in Microsoft Office
• Ability and experience working in a fast paced, high pressure environment
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Strong customer service skills and well developed listening skills
• Experience with a case management system, preferred
• Experience supporting software and web-based applications, preferred
• Experience in Instructional Design, Development, and/or Delivery, preferred

Education:

• Bachelor’s degree/University degree or equivalent experience in a computing, information systems, training/learning, or similar field is preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications:

• Minimum 5-8 years of relevant experience in HR Operations, Learning or related positions
• Advanced English level
• Experience with Learning Management Systems is required
• Proficient in Microsoft Office
• Ability and experience working in a fast paced, high pressure environment
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Strong customer service skills and well developed listening skills
• Experience with a case management system, preferred
• Experience supporting software and web-based applications, preferred
• Experience in Instructional Design, Development, and/or Delivery, preferred

Education:

• Bachelor’s degree/University degree finished

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Responsibilities:

The candidate will be working closely with the Talent and Learning Shared Services support team and will:

• Be responsible for the testing of web-based trainings for the purpose of ensuring alignment with published Citi Design and Technical standards for web-based training modules deployed within the Citi LMS and/or related training delivery systems in use within Citi.
• Test the functionality of web-based trainings on Citi configured PCs using all Citi supported web-browsers including Google Chrome and Microsoft Edge as configured using the Citi standard corporate builds and within various Citi internal platforms such as Citi Application Portal (CAP) and Citi Cloud Desktop Portal.
• Test the functionality of web-based trainings on mobile devices as may be needed and as configured in alignment with mobile device accessibility guidelines provided by Citi.
• Accurately and completely log test results using Microsoft Office applications such MS Outlook, MS Excel, Word, OneNote, PowerPoint as well as the standard set of MS Windows tools and accessories such as Paint, Snipping Tool, Windows Media Player, etc.
• Execute cases within the case management system for proper and accurate tracking of cases worked.
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office, especially MS Excel
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated analytical, research, problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience with Learning Management System, preferred, not required

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications:

• Minimum 1 year of experience related to HR Operations
• English proficiency minimum 80%
• Proficient in Microsoft Office, especially MS Excel
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated analytical, research, problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience with Learning Management System, preferred, not required

Education:

• Bachelor’s degree/University degree finished or in progress

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you'll be doing:

• Understands the business, market /country and HR needs and priorities; and translates these insights into an executable talent management/strategy globally.
• Leverages data to provide insights for HR and the business on.
• Talent management practices to HR colleagues and the business.
• Experienced in change management and project management to ensure excellent delivery of BAU and new initiatives.
• Collaborates with the Business, HRA/Recruiting/L&D, Talent Management and Engagement Partners, external experts etc., globally to execute successfully on the strategy
• In partnership with the business, SHROs, HRAs, Recruitment, L&D and other key partners, identifies, assesses, and develops talent for the Bank of the future and ensures robust succession planning for in-scope roles.
• Initiates and Designs, implements and communicates key processes related to talent review/succession planning, and talent development.Ensuring alignment with other core HR processes – e.g. performance management
• Ensures that Talent outcomes are effectively analyzed, reported and actioned and that Talent efficacy and controls measures are appropriately tracked.
• Participates in ongoing communication across the global business to engage all global employees in initiatives, processes and updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented
• Proficient in Microsoft Office with an emphasis on MS Excel and PowerPoint
• Self-motivated and detail oriented
• Exceptional project management skills, with the ability to lead complex initiatives across multiple geographies and functions
• Outstanding organizational skills with the ability to manage multiple projects, priorities, and stakeholders simultaneously in a fast-paced environment
• Excellent interpersonal and communication skills, with the ability to influence and collaborate effectively with senior stakeholders
• Strategic thinker with a global mindset, capable of navigating ambiguity and driving change in a dynamic environment
• Proficiency in data analysis and reporting tools to measure program effectiveness and ROI

• Passion for talent development

Education:

• Bachelor’s/University degree, Master’s degree preferred

• English advanced (must)

Time Type:

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Identifies stakeholders and key organizations and build and manage relationships.
• Directs the creation of multiple programs of work and manage their alignment to business goals.
• Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.
• Leads the identification and drive resolution of issues, including those outside established programs of work.
• Works with stakeholders to ensure program scope definition meets business objectives.
• Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.
• Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
• Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed.
• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
• Manages multiple teams or a functional area (depending on size of business).
• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Ensures program plans meet business needs as described in the program initiation documents.
• Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.
• Ensures funding has been approved for the program.
• Ensures all areas of the program are appropriately staffed.
• Ensures program commitment from those assigning resources.
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
• Ensures vendor performance is monitored and actions taken if performance warrants.
• Maintains appropriate staffing requirements to meet operational needs.
• Exercises shared responsibility for budget, policy formulation and planning.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum 10 years of experience
• Should demonstrate a commitment to quality and attention to detail
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
• Critical thinking and problem solving skills

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

Qualifications:

• Minimum 10 years of experience
• Advanced English leval
• Should demonstrate a commitment to quality and attention to detail
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
• Critical thinking and problem-solving skills

Education:

• Bachelor’s/University degree finished
• Master's degree is a plus

Time Type:

Responsibilities:

• This function covers incumbents responsible for various data activities, which include database administration, data analysis, maintenance, data quality, and database management or database architecture / design engineering
• Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes
• Role at this level usually has full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables
• May supervise day-to-day work of junior level employees
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Experience in a quantitative field
• Excellent analytical and practical problem solving abilities
• Solid understanding of the consumer lending market, customer life cycle, and P&L
• Experience in segmentation, modeling, and optimization
• Working experience in Financial/Credit Card Industry
• Know-how on analytic tools (SAS E-miner, Knowledge Seeker, SPSS etc.) and methodologies (regression, CHAID, simulation, etc.)
• Big data and machine learning experiences are (R, Python etc.)

Education:

• Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications:

• 6-10 years of experience
• Advanced English level
• Experience in a quantitative field
• Excellent analytical and practical problem solving abilities
• Solid understanding of the consumer lending market, customer life cycle, and P&L
• Experience in segmentation, modeling, and optimization
• Working experience in Financial/Credit Card Industry
• Know-how on analytic tools (SAS E-miner, Knowledge Seeker, SPSS etc.) and methodologies (regression, CHAID, simulation, etc.)
• Big data and machine learning experiences are (R, Python etc.)

Education:

• Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: