Assistant Vice President Instructional Designer jobs at Citi Group in Canada

Responsibilities:

• Work in partnership with Design Lead/Creative Director and peers/teammates to deliver the best user experiences that drive positive business results.
• Create design deliverables on assigned projects (e.g., comps, style guides, branding, graphics, layouts, etc.)
• Contribute to delivery of architecture-focused deliverables in projects (e.g., information architecture, taxonomy, journey maps, content structures, etc.)
• Align to team objectives and lead the delivery of UX/UI of projects or work efforts that have a direct effect on business results within a functional or operational area.

Qualifications:

• 5+ years relevant UX design experience
• 1+ years managing people/teams
• Strong portfolio that demonstrates an expert capability in design principles, UX solutions and thinking.
• Extensive experience with visual design, principles of UI design, layouts, graphics development, typography, color, and visual theories
• Knowledge of user experience disciplines such as UX architecture, research, usability, and content strategies
• Experience working with cross-functional teams
• Trained and experienced in digital design, web, and mobile development in an enterprise environment
• Experience designing with mobile layouts in mind
• Capable of understanding and articulating technical feasibility of solutions with business, product and development teams.

•Capable of communicating with technical developers to transfer design to deliverables

Other Relevant Skills

The Testing Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Involved in training of new recruits.Responsibilities:

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists work with development and business analysis teams, project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Tests and analyzes a broad range of applications within the Enterprise Tools and Reporting team to ensure they meet or exceed specified standards and end-user requirements.
• Work closely with key stakeholders to understand business and functional requirements to develop test plans, test cases and scripts.
• Creates and executes test scripts according to application requirements documentation.
• Identifies defects and recommends appropriate course of action; performs root cause analyses.
• Retests after corrections are made to ensure problems are resolved.
• Documents, evaluates and researches test results for future replication.
• Identifies, recommends and implements process improvements to enhance testing strategies.
• Analyzes requirements and design aspects of projects. Interfaces with client leads and development teams.
• Exhibits sound understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas.
• Has direct impact on the team and closely related teams by ensuring the quality of the tasks services information provided by self and others.
• Requires sound and comprehensive communication and diplomacy skills to exchange complex information.
• Perform other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4-6 years of Testing Analyst experience
• Familiarity with the Software Development Lifecycle (SDLC) and how Quality Assurance methodology fits into the SDLC.
• Knowledge of defect tracking systems and processes
• Requires methodical approach to testing and problem solving. Requires theoretical and analytical skills, with demonstrated ability in planning
• Excellent communication and stakeholder management skills with a proactive attitude, always seeking opportunities to add value

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

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This role offers a hybrid work arrangement.

Key Responsibilities:

• Develops training programs and learning materials using a variety of learning methodologies designed for classroom and web-based delivery mediums; integrating adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
• Determines and develops appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
• Creates, deploys, and maintains eLearning solutions using tools such as dominKnow, Area 9, SymTrain, and Adobe Creative Suite. Solutions include WBTs, systems and business simulations, scenario and game-based learning, audio, video, and additional media, as needed.
• Participates in the program design process by conducting needs assessments; task analysis; research of knowledge tasks; working with subject matter experts to validate content; and the creation of supporting design documents including story boards and mock-ups. Development includes constructing end-user classroom materials, facilitator guides, assessments, and writing supporting documentation
• Creates measurement strategy for client solutions to include the overall assessment approach.
• Reviews and tests learning products for quality and adherence to technical standards.
• Researches current industry best practices in learning as well as eLearning and applies in instructional solutions

Qualifications:

This position requires a bachelor’s degree, or comparable experience in eLearning, Instructional Design, or a related field and/or eLearning Technical Certifications from certified institutions and experience. Other qualifications include:

• 4 + years of InstructionalDesign/eLearning/multi-mediaexperience
• Experience with the following content authoring tools desired: dominKnow, Brainshark, Area9, Symtrain. Adobe, Articulate Studio, Camtasia, SnagIt, and Adobe Creative Cloud applications such as Photoshop, Illustrator, Dreamweaver, Premier Pro, After Effects, and Audition
• Knowledge of LMS systems, and creating compliant content that functions within an LMS
• Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, customanimations/interactions,custom graphics, etc.
• Instructional design – knowledge of adult learning principles, assessment, needs analysis, job task analysis
• Experience providing instructional design across modalities (i.e. face-to-face, hybrid and online courses)
• Visual design – knowledge and experience in how to craft the visual experience that works best with course content
• Experience design – knowledge and experience in creating user interfaces that facilitates the best learning experience
• Adult Education in a financial services and/or corporate setting a plus

Leadership Skills:

• Ability to establish and/or build trust with teams, colleagues, and leaders
• Effective written and oral communication skills
• Ability to influence peers, direct manager, and specific business partners
• Ability to network and partner with colleagues and business partners
• Demonstrate adaptability; work well in ambiguous situations
• Model personal development
• Ability to work in a matrix organization
• Work well in a team environment
• Possess effective listening skills
• Possess effective, solution-oriented problem-solving and negotiating skills
• Ability to stay customer-focused
• Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes

Note that theLearning Design & DevelopmentSenior Analyst may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:

• Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.
• Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners
• Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success

Time Type:

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