Vp - Client Technology Solutions Manager – Sydney Hybrid jobs at Citi Group in Australia

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’sRisk Managementorganization oversees risk-taking activities and assesses risks and issues independently of the front line units. We establish and maintain the enterprise risk management framework that ensures the ability to consistently identify, measure, monitor, control and report material aggregate risks.

We’re currently looking for a high caliber professional to join our team asVice President, Credit Risk Officer - Sydney(Internal Job Title: Credit Portfolio Officer - C13) based in Sydney, Australia.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

In this role, you’re expected to:

• Support the risk coverage of the Financial Institutions and Counterparty Credit (FIG&CCR) Portfolio for Australia & New Zealand, including by taking direct responsibilities for some counterparties and sub-portfolios, reporting to the Australia/New Zealand Cluster Head for FIG&CCR.
• Be responsible for the review and challenge of financial analysis, risk assessment and credit structure recommendation for cash flow lending products and counterparty credit limits.
• Make recommendations or provide approvals to mitigate Counterparty Credit Risk including collateral management, netting agreements, and credit derivatives.
• Facilitate negotiation, review and challenge and approval of exceptions relating to master trading agreements, collateral agreements, and other legal documents to ensure proper risk mitigation.
• Supplement analysis with research and evaluations from a wide variety of sources to develop an assessment of client, competitor/ industry risks and trends for senior management.
• Monitor the assigned credit portfolio and complete periodic reviews, maintaining a thorough understanding of the content and aggregate risks within the portfolio, trends and other key statistics.
• Monitor and manage exceptions on counterparty exposure limits and concentrations.
• Support the Australia/New Zealand Cluster Head and the Australia Chief Risk Officer (CRO) meeting regulatory expectations, new regulation implementation and handling queries from local regulators.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5 to 8+ years of credit and analytical experience required.
• Proven track record of successfully overseeing financial institutions risk portfolios in the FIG&CCR space.
• Strong product knowledge and understanding, e.g. swaps, futures, andrepurchase agreements,as well as the agreements that govern them such asInternational Swaps and Derivatives Association (ISDA)/Credit Support Annex (CSA) and Global Master Repurchase Agreement (GMRA).
• Ability to operate in a fast-paced environment, characterized by a high volume of time-sensitive approvals, which requires proactivity and strong prioritization skills.
• Excellent communication and diplomacy skills required to negotiate internally, often at a senior level and occasionally with clients.
• Effective verbal and written communication skills.
• Strategic professional who closely follows latest trends in own field and adapts them for application within role.

Education:

• Bachelor’s/University degree, Master’s degree preferred.

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required

Time Type:

The Research Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Responsibilities include: building financial models, writing research reports, conducting macroeconomic analysis on the global energy industry, communicating our team's ideas to institutional investors, conducting due diligence and working with Citi's product team to identify trends in the space.
• Self-starter; used to working in a team environment and who has the ambition to progress his/her career within equity research
• Conduct analysis
• Make Investment Recommendations
• Interact with Institutional Clients
• Arrange company visits and regular management contact for investing clients and due diligence purposes
• Attend industry conferences and speak to industry contacts
• Track company events and earnings
• Develop financial models and valuation techniques
• Establish yourself as an expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years previous experience
• Distill research into an investable thesis and write report/note Market ideas to internal constituents and clients via phone calls and client marketing trips Help facilitate direct corporate access for investors Provide independent (regulatory controlled)
• Secure and maintain applicable licenses.

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

This role may suit an individual with strong experience in Technology Product Delivery Management, Client Relationship Management and Service, Change Management and Program Management. The individual should have significant experience of Securities Services (Asset Management) particularly Custody and Fund Servicing with a broader of understanding of the entire Investment Lifecycle. The key responsibilities of this role are to:

Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions.

Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results.

Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes.

Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met.

Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements. You will need to develop a deep understanding of Citi’s internal products, architecture, and capabilities to define the most effective end to end solutions for clients aligned with Citi’s strategic objectives.

Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process.

: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements.

Basic Qualifications

• Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas.
• Ability to drive holistic operational processes and cross product technical solutions across product areas.
• Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success.
• Proven Project management skills focused on technical solutions delivery.
• Operate with a product and solutions mindset.
• Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally.
• Must possess highly professional presence. Excellent communication and relationship-building skills.
• Must possess ability to lead working sessions and senior client presentations. Ability to drive consensus and manage differing points of view with composure.
• Demonstrated experience of leading and participating in continuous improvement initiatives relating to client delivery and problem management.
• Experience in discussing and presenting complex technical ideas to stakeholders with varying levels of technology background.
• Ability to plan and host key reviews with clients, managing the agenda and ensure both Citi and the client views are represented.
• Ability to manage cross-organizationally without direct reporting lines, effectively influencing and leading teams to achieve business objectives as an individual contributor.

Preferred Qualifications

• Proven ability to handle multiple streams of intense activity in a fast-paced technology environment.
• Ability to critically analyze data and processes to identify issues, root causes and corrective actions.
• Strong organizational skills - for self and with the ability to get the best from others.
• A delivery-focused approach with a high level of attention to detail.
• Demonstrated ability to manage multiple, strategic client relationships in a client facing role.
• Familiarity with big data concepts, data integration platforms such as Snowflake and APIs is a plus.
• Knowledge of Aladdin platform, including its capabilities and workflows preferred.
• Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker; thought-leader.
• Strong attention to detail, follow-through and results oriented.
• Familiarity with digital transformation and enterprise solutions.
• Experience with agile methodologies and tools.
• Honed consulting, influence, and negotiation skills to achieve desired outcomes. Be able to travel about ~20% of the time.

• Bachelor’s/University degree or equivalent experience, potentially Masters degree.
• 10 years’ experience working within Technology, Operations or Client-facing activities.
• 3+ years financial services experience, preferably in Securities Services.
• Degree-educated; either in a financial discipline or else IT.

Time Type:

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Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.
As anyou will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our business to confidently service our clients.
Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

At

Job Purpose:

You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.

You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.

You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients

based inSydney, Australia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Own and manage the post-trade Operational relationship for a portfolio of Australian Clients ​
• Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.
• Provide operational solutions and remediations to eliminate /reduce client or Citi pain points & manual touch-points
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
• Partner with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.
• Conduct regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas
• Initiate and drive value-add with strategic partnerships, advisory publications and seminar events​
• Partner with the sales and prospective clients to outline CITI client offering to drive further business growth
• Perform analytics to review client performance, make suggestions on how to optimise the clients flow through system and client analysis.
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy’s.
• Provide support when required to global clients to the franchise during Australia market hours

Essential Requirements:

• 5+ years of relevant client facing experience
• Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
• Market expertise, in at least one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

Client & Relationship Focus:

• Proven experience managing and expanding client relationships in Australian financial services, particularly with institutional equities trading clients.
• Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment. Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews.
• Demonstrated ability to build strong working relationships with internal teams (Sales, Client Executives, Prime Brokerage, Technology) for a seamless client experience.

Operational & Market Expertise:

• Strong understanding of the Australian equities market, including trading operations, regulations, and industry best practices. In-depth post-trade operations knowledge (clearing, settlement, custody, corporate actions).
• Proven ability to investigate and resolve operational issues efficiently, minimizing client impact. Familiarity with trading and post-trade technology platforms used in the Australian market.

Analytical & Problem-Solving Skills:

• Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience. Proficiency in using data analysis tools and techniques.

Preferred Qualifications:

• Bachelor's degree in a relevant field (e.g., Finance, Business, Economics).
• Understanding of Australian financial services regulatory requirements and risk management principles and relevant industry certifications (e.g., Securities Institute of Australia qualifications).
• Market expertise, in more than one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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We want to hear from you if...

• You are in your final year of university or have graduated with a Bachelor's degree or equivalent within the last 2 years; in any discipline with top academic record from a leading university

• You are an Australian citizen or permanent resident, or New Zealand citizen

• You have strong accounting, corporate finance, analytical, and business communications skills (both written and verbal)

• You have exceptional teamwork skills with the ability to effectively interact and build relationships with senior professionals, clients, and key stakeholders in other lines of business

• You are self-directed, highly motivated, resilient, and able to work independently with attention to detail and personal integrity

• You have well-rounded experience and extra-curricular interests outside of your university studies

• You are proficient with Microsoft Powerpoint, Excel, Word

• You have a keen interest in markets and investing, and knowledge of the global or domestic business landscape

Application

• To be eligible, please submit a copy of your resume and cover letter with your application.

• Application review and interviews will be conducted on arolling basis
  

Job responsibilities:

• Conducting comprehensive and in-depth company and industry research and trading analysis

• Preparation of presentation and other materials for clients

• Liaise with multiple internal and external parties to manage and execute several projects simultaneously and work effectively as an individual and as part of a team

• Help the team deliver equity and equity-linked solutions to clients leveraging full spectrum of the bank's capabilities

You're the brains behind our work.

You're ready to bring your knowledge from the classroom to the boardroom; and Citi wants to help you get there. Whether it's honing your skills or building your network; we know that success can't come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team; and establish a long-term career here. At Citi; we value internal mobility; and career growth is not a question of if; but when.

Time Type:

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Able to work independently, good communication skills, has experience in working on complex and medium to large projects.

Role Overview/What will you do:

• Work within a global team of experienced FIX Engineers to establish and maintain connectivity from external clients to Citi FIX gateways.
• Communicate effectively with business, development, QA, infrastructure, and production support teams.
• Use technical skills to ensure business requirements are understood at all levels of delivery.
• Assist with troubleshooting and issue resolution across development, support, and technical business users.
• Establish strong working relationships across different technology areas (QA, Support, etc.).
• New client connectivity onboarding and certification
• Migrating existing connectivity from legacy platform to new as required
• 2nd line support for all FIX issues and Client Connectivity related
• Client onboarding for Equity, Futures & Options, Derivative and Rates businesses

Development Value:

• This role will offer an exceptional candidate who is looking to gain real Client Onboarding access experience, the opportunity to refine and grow a diverse connectivity skillset.
• Working as part of a close-knit team they will learn to collaborate efficiently and benefit from the breadth of the teams reach across asset classes and locations.
• This role is ideally suited for a very delivery focused technologist and someone looking to gain a lot of exposure to trading/sales, as well as the chance to work on cutting edge technology.

Key Skills and Experience required

• Solid 4-5 years relevant experience in FIX Engineering or systems analysis role
• Subject Matter Expert (SME) in FIX Protocol
• Familiar with networking fundamentals
• Good understanding of electronic trading and financial markets
• Experience in FIX client onboarding and certification projects
• Knowledge of Third Party Networks and EMS/OMS software vendors. (e.g., Fidessa, NYFIX, Bloomberg, TradingScreen, ITG etc..)
• Consistently demonstrates clear and concise written and verbal communication
• Prior experience with Aegis Client Simulator or other FIXtesting/certificationtools
• Experience with UNIX, SQL and XML

Added Skills:

• Demonstrates effective analysis and problem solving.
• Good Analytical and Project Coordination skills
• Excellent verbal and written communication skills.
• Ability to prioritize work load and meet multiple project deadlines.
• Ability to adapt to a dynamic work environment and make independent decisions.
• Relationship Management - Ability to deal with a range of external parties, stakeholders, and business groups with varying levels of seniority.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: