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Job title (1)
United States
State
Atlanta
17 jobs found
09.09.2025
C
Cisco ThousandEyes United States, Georgia, Atlanta
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Work closely with the Sales teams on post-sales activities, including timely handoff of new customers to understand objectives, use cases, and key contacts. Coordinate kickoff meetings to align on customer...
Description:
About The Role
As a Customer Success Specialist (CSS), you will play a key role in guiding customers through their critical first milestones with ThousandEyes. You’ll ensure a seamless onboarding experience, accelerate their time to first value, and set the foundation for a lasting, successful partnership. With your support and expertise, customers will be empowered to maximize the value of our platform and achieve their business goals.
What You’ll Do- Work closely with the Sales teams on post-sales activities, including timely handoff of new customers to understand objectives, use cases, and key contacts
- Coordinate kickoff meetings to align on customer goals, timelines, and success metrics to ensure effective onboarding and implementation
- Serve as the point of contact for customers throughout the onboarding phase, working closely with professional services and adoption teams to track the status of implementation
- Monitor the onboarding progress, ensuring milestones are met and addressing any roadblocks or potential risks promptly
- Work closely with the Customer Success teams to ensure the success of the customer journey as measured by adoption, engagement, and health metrics
- Provide account support through collaboration and development of account goals and tasks for go-to-market and/or renewal strategies
- Provide regular reporting and forecasting on customer health and usage, with data insights and analysis to identify engagement patterns and proactively address underutilization
- Own the internal communication with stakeholders and account teams to ensure effective customer communications and strategies
- Collaborate with account team members to organize proactive project campaigns, customer outreaches, check ins, and MBRs/QBRs to drive engagement and adoption
- Regularly participate and complete enablement programs to keep abreast of business and product updates and innovations, for continual learning and growth
- Highly organized with outstanding follow-up skills, ability to manage high volume of accounts
- Excellent communication and interpersonal skills, capable of building rapport with diverse stakeholders and teams
- Self-motivated, detail-oriented, and adaptable to a fast-paced, evolving environment
- 2+ years of experience in Customer Success, Onboarding, or Account Management within a SaaS environment
- Bachelor’s degree preferred or equivalent experience in SaaS and Cloud technologies
- Familiarity with customer journey mapping and success planning methodologies
- Strong analytical skills with the ability to interpret customer data and translate insights into actions
- Proficiency in English (written and communication skills)
- Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, Gong, Looker)
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08.09.2025
C
Cisco Implementation Engineer ThousandEyes United States, Georgia, Atlanta
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A standout "customer first" attitude. Bachelor’s or advanced degree in a technical field, or equivalent working experience. At least 3-5 years working in a customer-facing role. Project management and consulting...
Description:
You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.
*This role is to support the Brazilian market and Brazilian working hours*
Requirements:
- A standout "customer first" attitude
- Bachelor’s or advanced degree in a technical field, or equivalent working experience
- At least 3-5 years working in a customer-facing role
- Project management and consulting experience mandatory
- Firm grasp of network and application protocols(Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )
- Experience with Cloud/SaaS software products is a plus
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
- Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
- Outstanding communication and problem-solving skills
- Deep technical acumen
- Enjoy a fast-paced, multifaceted environment
- Able to prioritize and accomplish tasks in tight timeframes
- English and Portuguese written and spoken communication skills (at C1/native level)
Responsibilities:
- Guide customers on deploying and implementing the ThousandEyes product
- Implement ThousandEyes in customer environments in an efficient and cost-effective manner
- Engage with customers to deliver product implementation and integration services
- Lead many projects concurrently understanding current and future action items
- Delivery of training and industry best practice discussions
- Build value-based relationships with customers, leading to referral and renewal
- Leverage enterprise data analytics to track and report on customer engagement
- Contribute to best practice creation and maintenance
- Track and report on utilization and work performed
- Special projects as assigned
- Identification of potential product/services upsell or cross-sell opportunities
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08.09.2025
C
Cisco ThousandEyes APJC Sales Ops Manager United States, Georgia, Atlanta
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Own and optimize sales operations processes and support the GTM strategy across APJC, ensuring alignment with global business objectives. Support APJC annual planning, including quota setting, territory design, and resource...
Description:
About The Role
ThousandEyes is seeking a highly motivated Sales Operations Manager to support our rapidly growing APJC sales organization. You will serve as the primary Sales Operations partner for APJC while collaborating with the broader global team. This role requires strong business acumen, analytical rigor, and cross-functional partnership to drive operational excellence and enable revenue growth.
In this pivotal role, you will also drive major cross-functional initiatives that extend beyond ThousandEyes, influencing multiple Cisco business units and shaping the future of ThousandEyes APJC sales at scale.
What You’ll Do- Own and optimize sales operations processes and support the GTM strategy across APJC, ensuring alignment with global business objectives.
- Support APJC annual planning, including quota setting, territory design, and resource allocation.
- Partner with Sales, Marketing, Finance, Legal, and Analytics to identify business trends, streamline workflows, and improve decision-making.
- Support APJC sales teams with quoting, approvals, deal support, dashboarding, and reporting.
- Deliver regular and ad-hoc reporting on key business drivers and regional performance; recommend actions based on data-driven insights.
- Drive initiatives that enhance sales productivity, efficiency, and data accuracy in Salesforce and other tools.
- Lead Order Operations for APJC, including bookings, accuracy reviews, provisioning, and fulfillment. Manage and develop an Order Operations Analyst reporting directly to you.
- Collaborate with global Sales Operations to maintain consistent processes and best practices.
- 5+ years of experience in Sales Operations, Sales, Business Management, or a related analytical role.
- 2+ years of people management experience, with proven ability to coach and develop team members.
- Proficiency in Salesforce (Admin experience a plus).
- Strong understanding of SaaS business metrics, sales processes, and key revenue drivers.
- Demonstrated ability to identify gaps, implement solutions, and manage cross-functional projects.
- Exceptional attention to detail while managing multiple priorities under tight deadlines.
- Strong communicator with the ability to build trusted relationships across functions.
- Self-motivated, adaptable, and results-driven with a positive attitude.
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08.09.2025
C
Cisco Network Support Engineer ThousandEyes United States, Georgia, Atlanta
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About The RoleWhat You’ll Do* Provide answers to technical questions related to ThousandEyes products, services, and solutions.* Assist in creating, updating, and delivering technical documentation and knowledge transfers.* Collaborate with...
Description:
About The Role
What You’ll Do
* Provide answers to technical questions related to ThousandEyes products, services, and solutions.
* Assist in creating, updating, and delivering technical documentation and knowledge transfers.
* Collaborate with Engineering teams to help identify and resolve product-related technical issues.
* Escalate cases appropriately and engage internal resources to ensure timely resolution.
* Document cases thoroughly in incident and knowledge management systems.
* Follow case management best practices and internal guidelines.
* Work cross-functionally with internal stakeholders to support the value of ThousandEyes support services.
* Contribute to the development of internal knowledge base content and technical documentation.
* Leverage tools and scripting knowledge to troubleshoot and support ThousandEyes products.
* Actively contribute to team discussions and help maintain a collaborative culture.
Qualifications
* A standout "customer first" attitude
* Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience)
* 3-6 years of relevant technical experience
* Strong knowledge in one technical area with broad understanding across ThousandEyes technologies
* Familiarity with automation, programmability, and/or virtualization.
* Ability to read technical documentation, specifications, and industry standards (e.g., RFCs)
* Excellent communication and collaboration skills.
* Ability to work effectively in ambiguous situations and escalate when needed.
* Developing ability to guide or mentor junior team members.
* Has local site-level impact; collaborates internally to achieve results.
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07.09.2025
C
Cisco Network Support Engineer ThousandEyes United States, Georgia, Atlanta
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About The Role*Hybrid* Must live in Mexico CityWhat You’ll Do* Provide answers to technical questions related to ThousandEyes products, services, and solutions.* Assist in creating, updating, and delivering technical documentation...
Description:
*Hybrid* - Must live in Mexico City
About The Role
*Hybrid* - Must live in Mexico City
What You’ll Do
* Provide answers to technical questions related to ThousandEyes products, services, and solutions.
* Assist in creating, updating, and delivering technical documentation and knowledge transfers.
* Collaborate with Engineering teams to help identify and resolve product-related technical issues.
* Escalate cases appropriately and engage internal resources to ensure timely resolution.
* Document cases thoroughly in incident and knowledge management systems.
* Follow case management best practices and internal guidelines.
* Work cross-functionally with internal stakeholders to support the value of ThousandEyes support services.
* Contribute to the development of internal knowledge base content and technical documentation.
* Leverage tools and scripting knowledge to troubleshoot and support ThousandEyes products.
* Actively contribute to team discussions and help maintain a collaborative culture.
Qualifications
* A standout "customer first" attitude
* Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience)
* 3-6 years of relevant technical experience
* Strong knowledge in one technical area with broad understanding across ThousandEyes technologies
* Familiarity with automation, programmability, and/or virtualization.
* Ability to read technical documentation, specifications, and industry standards (e.g., RFCs)
* Excellent communication and collaboration skills.
* Ability to work effectively in ambiguous situations and escalate when needed.
* Developing ability to guide or mentor junior team members.
* Has local site-level impact; collaborates internally to achieve results.
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These jobs might be a good fit
07.09.2025
C
Cisco Technical Account Manager ThousandEyes United States, Georgia, Atlanta
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At least 5-7 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization. At least 5-7 years of working directly with customers, within a...
Description:
About the Role
Role Requirements
- At least 5-7 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization
- At least 5-7 years of working directly with customers, within a technology company
- Bachelor’s degree in Computer Science or a related field, or equivalent working experience
- Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. )
- Experience with Cloud/SaaS software products is highly desirable.
- Strong understanding of ISP, CDN, and cloud service provider networks
- Strong understanding of web technologies and VoIP applications
- Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox
- Hands on experience with container administration tools such as docker and kubernetes
- Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus
- Working knowledge in security, authentication, permissions, SSO
- Experience in administering Linux based operating systems
- Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified
- Excellent verbal and written communication skills. Heavy focus on using data to articulate messages
- The ability to work effectively in a remote or virtual team environment
- Excellent presentation skills coupled with a strong leadership presence
- Excellent time & project management skills, with a focus on delivery
- Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving
- Flexibility to handle critical cases after hours as needed
Responsibilities
- Support - Work break-fix issues with customers. Escalate to support team as required
- Optimization - Optimize customer systems to ensure peak performance
- Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. Leverage enterprise data analytics to transparently track and report on customer engagement
- Cross Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions
- Escalations - Assume the role of escalation manager when needed, and ensure timely communication to all stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate handoff of ongoing issues to the next geographical region
- Customer Experience - Ensure a great customer experience in all team interactions. Measure and continually improve
- Projects - Project manage many projects concurrently understanding current and future action items
- Special projects as assigned
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
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28.07.2025
C
Cisco Technical Account Manager ThousandEyes United States, Georgia, Atlanta
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At least 3-5 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization. At least 3-5 years of working directly with customers, within a...
Description:
About the Role
Role Requirements
- At least 3-5 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization
- At least 3-5 years of working directly with customers, within a technology company
- Bachelor’s degree in Computer Science or a related field, or equivalent working experience
- Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. )
- Experience with Cloud/SaaS software products is highly desirable.
- Strong understanding of ISP, CDN, and cloud service provider networks
- Strong understanding of web technologies and VoIP applications
- Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox
- Hands on experience with container administration tools such as docker and kubernetes
- Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus
- Working knowledge in security, authentication, permissions, SSO
- Experience in administering Linux based operating systems
- Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified
- Excellent verbal and written communication skills. Heavy focus on using data to articulate messages
- The ability to work effectively in a remote or virtual team environment
- Excellent presentation skills coupled with a strong leadership presence
- Excellent time & project management skills, with a focus on delivery
- Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving
- Flexibility to handle critical cases after hours as needed
Responsibilities
- Support - Work break-fix issues with customers. Escalate to support team as required
- Optimization - Optimize customer systems to ensure peak performance
- Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. Leverage enterprise data analytics to transparently track and report on customer engagement
- Cross Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions
- Escalations - Assume the role of escalation manager when needed, and ensure timely communication to all stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate handoff of ongoing issues to the next geographical region
- Customer Experience - Ensure a great customer experience in all team interactions. Measure and continually improve
- Projects - Project manage many projects concurrently understanding current and future action items
- Special projects as assigned
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Show more
These jobs might be a good fit
Work closely with the Sales teams on post-sales activities, including timely handoff of new customers to understand objectives, use cases, and key contacts. Coordinate kickoff meetings to align on customer...
Description:
About The Role
As a Customer Success Specialist (CSS), you will play a key role in guiding customers through their critical first milestones with ThousandEyes. You’ll ensure a seamless onboarding experience, accelerate their time to first value, and set the foundation for a lasting, successful partnership. With your support and expertise, customers will be empowered to maximize the value of our platform and achieve their business goals.
What You’ll Do- Work closely with the Sales teams on post-sales activities, including timely handoff of new customers to understand objectives, use cases, and key contacts
- Coordinate kickoff meetings to align on customer goals, timelines, and success metrics to ensure effective onboarding and implementation
- Serve as the point of contact for customers throughout the onboarding phase, working closely with professional services and adoption teams to track the status of implementation
- Monitor the onboarding progress, ensuring milestones are met and addressing any roadblocks or potential risks promptly
- Work closely with the Customer Success teams to ensure the success of the customer journey as measured by adoption, engagement, and health metrics
- Provide account support through collaboration and development of account goals and tasks for go-to-market and/or renewal strategies
- Provide regular reporting and forecasting on customer health and usage, with data insights and analysis to identify engagement patterns and proactively address underutilization
- Own the internal communication with stakeholders and account teams to ensure effective customer communications and strategies
- Collaborate with account team members to organize proactive project campaigns, customer outreaches, check ins, and MBRs/QBRs to drive engagement and adoption
- Regularly participate and complete enablement programs to keep abreast of business and product updates and innovations, for continual learning and growth
- Highly organized with outstanding follow-up skills, ability to manage high volume of accounts
- Excellent communication and interpersonal skills, capable of building rapport with diverse stakeholders and teams
- Self-motivated, detail-oriented, and adaptable to a fast-paced, evolving environment
- 2+ years of experience in Customer Success, Onboarding, or Account Management within a SaaS environment
- Bachelor’s degree preferred or equivalent experience in SaaS and Cloud technologies
- Familiarity with customer journey mapping and success planning methodologies
- Strong analytical skills with the ability to interpret customer data and translate insights into actions
- Proficiency in English (written and communication skills)
- Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, Gong, Looker)
Show more
These jobs might be a good fit
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