Customer Experience Success Specialist Transport & Automation jobs at Cisco in United Kingdom, London
Cisco Early Career Business Analyst Scrum Master Intranet Experien... United Kingdom, England, London
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Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.Relevant experience is accepted in lieu of degree.
- Basic understanding of Agile principles and Scrum framework.
- Familiarity with project management tools (e.g., Jira).
- Ability to communicate effectively with technical and non-technical stakeholders.
- Demonstrated ability to learn new concepts and technologies quickly.
Preferred Qualifications
- Entry-level Scrum Master certification (e.g., CSM, PSM I).
- Internship or project experience in a software development environment.
- Strong problem-solving and conflict-resolution skills.
- Excellent interpersonal and communication skills.
- Eagerness to learn and a proactive attitude towards continuous improvement.
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Cisco Customer Experience Success Specialist Transport & Automatio... United Kingdom, England, London
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In this role you will:
- Leverage domain expertise to proactively identify and mitigate risks and lead customer expectations for successful delivery and Licensing consumption/renewal
- Provide lifecycle feedback to CX Product Management and CX Success Programs Teams
- Advocate for Cisco’s end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers.
Minimum Qualifications
- Technical experience of 5+ years of relevant technical experience as Technical or Architecture lead in a customer facing consulting role.
Experience in AT LEAST TWO of the following technical fields:
- Transport IP Core across large organizations (Service Provider, Finance, Public Sector, Enterprise)
- Automation Environment (Cisco and Multi-vendor)
- Core MPLS or Metro (Cisco XR or Industry Standard)
- Controllers and Software Lifecycle
- Automation Software for Networking
- Software Integration API across multi vendor Solution
- Cloud Architectures
- Software Development and programming
Preferred Qualifications
- Degree or MSc or equivalent experience and Industry Standard Certification
- Experience in multi-vendor environment as a bonus.
- Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner).
- Ability to educate customers on product value and establish trusted advisor relationships across different organizational levels.
- Bonus language skills (ie Arabic, French, Spanish, German, or Italian)
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Cisco Customer Experience Principal United Kingdom, England, London
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Cisco Customer Delivery Technical Leader United Kingdom, England, London
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Minimum Qualifications
Experience: 7+ years in customer-facing service delivery engineering roles.
Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.
Preferred Qualifications
- Cisco Certified Internetwork Engineer Enterprise Infrastructure and/or Cisco Certified Internetwork Engineer Data Center
- Experience working with Cisco enterprise routing and switching at a global systemically important bank (G-SIB)
- Practical experience with Cisco Nexus routing / switching and data center architecture
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Cisco Customer Success Manager Software Adoption United Kingdom, England, London
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Location: UK
Travel: Up to 30%
Meet the Team
You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth through strong partnerships with Sales and Renewals teams.
Your Impact
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success.
As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of contact, you guide customers through software adoption, enabling them to achieve their business and technical goals. Your responsibilities include:
- Driving software utilization and value realization to support renewals and business growth.
- Proactively managing renewal risks, increasing customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Building strong customer relationships to understand their challenges and objectives, and collaborating with Sales, Renewals, and other teams to identify impactful use cases.
- Acting as a technology advocate by providing insights to Cisco’s product teams and staying informed on the latest technologies, competitive landscape, and industry trends.
- Offering mentorship to customers to help them achieve their business and technical goals with Cisco technologies.
Minimum Qualifications
- Knowledge of a single technology architecture or CCIE/Industry equivalent certification
- Experience developing software adoption plans across technology portfolio
- Experience driving software adoption with customer executives and technical leaders
- Experience leading cross-functional virtual teams in a matrix organization
- Experience with recurring revenue concepts, margin and attrition
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fuelled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with
empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Location: UK
Travel: Up to 30%
Meet the Team
You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth through strong partnerships with Sales and Renewals teams.
Your Impact
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success.
As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of contact, you guide customers through software adoption, enabling them to achieve their business and technical goals. Your responsibilities include:
- Driving software utilization and value realization to support renewals and business growth.
- Proactively managing renewal risks, increasing customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Building strong customer relationships to understand their challenges and objectives, and collaborating with Sales, Renewals, and other teams to identify impactful use cases.
- Acting as a technology advocate by providing insights to Cisco’s product teams and staying informed on the latest technologies, competitive landscape, and industry trends.
- Offering mentorship to customers to help them achieve their business and technical goals with Cisco technologies.
Minimum Qualifications
- Knowledge of a single technology architecture or CCIE/Industry equivalent certification
- Experience developing software adoption plans across technology portfolio
- Experience driving software adoption with customer executives and technical leaders
- Experience leading cross-functional virtual teams in a matrix organization
- Experience with recurring revenue concepts, margin and attrition
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fuelled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with
empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
These jobs might be a good fit
Cisco Customer Experience Principal United Kingdom, England, London
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What You'll Do
As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include:
- Driving software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention.
- Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges and objectives, and advocating for their needs within Cisco.
- Owning financial aspects, including revenue and margin across products and services, and making strategic investment decisions.
- Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies.
- Collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes.
Who You'll Work With
You will orchestrate CX resources to drive adoption. You will also work closely with Sales, Renewals, Solution Development Architects (SDA), and Deal Acceleration teams to assist in driving Annual Recurring Revenue (ARR) and growth.
Minimum qualifications:
- Knowledge of two or more technology architectures
- 4 years of delivery experience, preferably in Managed Services and a solid understanding of software lifecycle practices
- Experience developing and maintaining strong executive relationships
- Experience leading virtual cross-functional teams in a matrix organization
- Experience with recurring revenue concepts, margin and attrition.
We handle whatever difficulties come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
These jobs might be a good fit
Cisco Customer Experience Manager United Kingdom, England, London
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Travel required – up to 40%.
The role will involve working for UK public sector clients hence you may need to undergo an extensive background check process.
What You'll Do
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Who You'll Work With
In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams to assist in driving ARR and services growth.
Who You Are
You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks, and improving customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Minimum qualifications:
• Knowledge of at least one technology architecture.
• 3 years of delivery experience and a solid understanding of software lifecycle practices.
• Experience in developing and cultivating strong relationships with executive level customers.
• Experience leading diverse, cross-functional virtual teams in a collaborative, matrixed organization.
• Experience with recurring revenue concepts, margin and attrition.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Travel required – up to 40%.
The role will involve working for UK public sector clients hence you may need to undergo an extensive background check process.
What You'll Do
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Who You'll Work With
In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams to assist in driving ARR and services growth.
Who You Are
You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks, and improving customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Minimum qualifications:
• Knowledge of at least one technology architecture.
• 3 years of delivery experience and a solid understanding of software lifecycle practices.
• Experience in developing and cultivating strong relationships with executive level customers.
• Experience leading diverse, cross-functional virtual teams in a collaborative, matrixed organization.
• Experience with recurring revenue concepts, margin and attrition.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
#LI-SF1
These jobs might be a good fit
Share
Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.Relevant experience is accepted in lieu of degree.
- Basic understanding of Agile principles and Scrum framework.
- Familiarity with project management tools (e.g., Jira).
- Ability to communicate effectively with technical and non-technical stakeholders.
- Demonstrated ability to learn new concepts and technologies quickly.
Preferred Qualifications
- Entry-level Scrum Master certification (e.g., CSM, PSM I).
- Internship or project experience in a software development environment.
- Strong problem-solving and conflict-resolution skills.
- Excellent interpersonal and communication skills.
- Eagerness to learn and a proactive attitude towards continuous improvement.
These jobs might be a good fit
