Operations Analyst jobs at Cisco in Saudi Arabia, Riyadh

As an Account Executive - Global at Cisco, you’ll manage a growth target for an assigned American global accounts using a channel go to market distribution model. You will target market opportunities by segment and use available resources to aggressively pursue opportunities while also showing sales penetration within a target account list of accounts. You'll have a "hunter" mentality, while at the same time exhibiting strategic sales savvy and building strong relationships with customers. You will sell in a matrixed environment that requires a customer-first approach all the while establishing an outcome where everybody wins.

• You will play a pivotal role in growing the company's revenue by identifying new sales opportunities and expanding relationships with existing clients.
• By understanding client needs and delivering tailored solutions, you will improve customer satisfaction and foster long-term partnerships.
• Through strategic account planning and execution, you will help improve Cisco's visibility and reputation in the market.
• You will serve as a vital link between customers and internal teams, ensuring seamless communication and collaboration to meet client objectives.
• By providing insights from customer interactions and market trends, you will contribute to the development and refinement of effective sales strategies.

• 6+ years of technology sales experience.
• Demonstrate extensive knowledge and experience leading accounts in Singapore, including forecasting, quota attainment, sales presentation skills, and short/mid/long term opportunity management is needed.
• Requires expertise in the market and strong technical knowledge preferred. You can deliver business value to the account and build on customer relationships.
• Expertise in working with complex strategic accounts including interaction with decision makers and all other executives within the account.
• You can demonstrate negotiation skills with peers, partners, and customers using a win/win philosophy. Be able to position end-to-end solutions and articulate Cisco strategies to senior customer executives.
• Be able to position end-to-end solutions and articulate Cisco strategies to senior customer executives.

• You have the ability to deliver business value to both End Users and Partners.
• You have strong technical and business knowledge with complimentary skills to understand the customers’ business drivers and then align them to Cisco solutions.
• You're an ambitious self-starter with ability to articulate Cisco product and business strategies, and create the demand to complete the deal.
• You possess the following traits: passion, integrity, trust, leadership, discipline and execution.

As the trusted advisor to our clients, the Operations Analyst is responsible for providing operational expertise and being accountable for the execution of performance management, enablement, readiness, and advocacy in areas that would save time and effort for our clients. Operational Analysts also articulate Operations’ strategy and represent client experience and requirements.

The individual possesses the ability to identify automation opportunities, translate them into actionable digital use cases, and leverage AI to implement solutions that drive efficiency and innovation.

The Operations Analyst will be responsible for driving AI and digitization initiatives by improving intent detection through testing and refining knowledge bases. They will oversee knowledge curation to ensure accurate and effective information dissemination and will enable and support partners in adopting AI technologies, including conducting partner demos. Additionally, the Operations Analyst will collect and analyze use cases from partners to foster continuous improvement and innovation.

The Operations Analyst will also support the implementation of new partner program Partner 360 by understanding program details and enabling partners for a seamless & successful transition.

• Proficiency in feeding and leveraging AI models to optimize and enhance internal productivity workflows
• Client Centricity – building strong partnerships with clients to understand their personas, business priorities, goals, and operational top of mind (understanding their structure, systems, requirements, and challenges)
• Experience Design – developing Ops Plans for clients which tie their goals to Operational goals and drive client productivity, profitability, and experience
• Operational Advisory – advocating and consulting on operational resources, driving process/tool/support model changes that improve the client experience, promote client self-sufficiency and readiness; coordinating large ad hoc requests or projects e.g., Mergers & Acquisitions
• Problem Identification and Solution Adoption – identifying and logging operational problems (process, policy, and capability) to drive simplification, automation, productivity and experience, driving client awareness and adoption of solutions and enhancements
• Communication Framework – informing, educating, and engaging clients on operations processes and changes across commerce and transformation
• Metrics that Matter – measuring performance through key outcome metrics and reviewing progress through quarterly operational reviews

• At least 3-5 years of relevant Operations experience
• Good communication, (data) presentation, and relationship-building skills (English and Arabic proficiency a must)
• Experience in planning (project management) and analysis (analyzing trends and using data for problem identification and articulation)
• External stakeholder-facing experience in an operational capacity
• Deep operational knowledge (processes, policies, capabilities, approaches)

• Accountability for stakeholders' experience and operational performance
• Ability to handle escalations, including at the executive level
• Being quickly adaptable to changing priorities (taking ownership, while remaining flexible and resilient)
• Demonstrated ability to engage at executive level for regular operational reviews
• Excellent proficiency in Microsoft Excel, PowerPoint