Network Support Engineering Intern jobs at Cisco in Mexico, Mexico City

Applications are accepted until further notice.

*Candidates must be proficient in fluent English, speaking and writing, to perform the functions of the role effectively*

**Must be located within a commutable distance to the Mexico City Cisco office and be able to be onsite 2 days per week**

Your Impact

• Effectively work alongside third parties such as partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
• Diagnose and solve wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.
• Own each customer case from initial creation to resolution.
• Collaborate with other support team members to fix network outages, incorrect configurations, and sophisticated networking issues on customers' devices.
• Read and analyze packet captures using Wireshark.
• Work with our engineering and product management teams to diagnose and resolve critical, escalated issues.
• Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
• Stay up to date on Meraki features and technology by completing instructor-led and self-paced

Preferred Qualifications

• Networking certifications a plus: CCNA, CCNP, CWNA, etc.
• Working towards or have a bachelor’s degree in computer information technology, Information and Computer Technology, Networking and IT Security, or a related field.
• Ability to multitask and work under stress.
• Experience in computer networking-related problem solving, critical thinking, and troubleshooting.
• Ability to clearly and concisely articulate both technical and non-technical concepts to third parties.

Applications are accepted until further notice.

*Candidates must be proficient in fluent English, speaking and writing, to perform the functions of the role effectively*

**Must be located within a commutable distance to the Mexico City Cisco office and be able to be onsite 2 days per week**

Your Impact

• Effectively work alongside third parties such as partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
• Diagnose and solve wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.
• Own each customer case from initial creation to resolution.
• Collaborate with other support team members to fix network outages, incorrect configurations, and sophisticated networking issues on customers' devices.
• Read and analyze packet captures using Wireshark.
• Work with our engineering and product management teams to diagnose and resolve critical, escalated issues.
• Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
• Stay up to date on Meraki features and technology by completing instructor-led and self-paced

Preferred Qualifications

• Networking certifications a plus: CCNA, CCNP, CWNA, etc.
• Working towards or have a bachelor’s degree in computer information technology, Information and Computer Technology, Networking and IT Security, or a related field.
• Ability to multitask and work under stress.
• Experience in computer networking-related problem solving, critical thinking, and troubleshooting.
• Ability to clearly and concisely articulate both technical and non-technical concepts to third parties.

• Work through lab assignments via Packet Tracer, NetAcad labs, and Meraki troubleshooting labs to learn the foundations of networking and troubleshooting
• Gain an understanding of the networking field by participating and engaging in various courses
• Assist with lab testing work as needed for Meraki products
• Identify issues suitable for entry in the Meraki Knowledge Base
• Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing
• Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
• Read and analyze packet capture using Wireshark

• Pursuing an associate's degree or are a Junior or senior pursuing a bachelor's degree with a computer science, information technology, networking, systems administration, or a related field from an accredited university. Individuals who have completed a relevant networking BootCamp within the last 6 months will also be considered. Individuals pursuing a master’s degree will not be considered
• Applicants must have native-level proficiency in English
  
• Hardworking and interested in exploring the Networking field
• Passionate to assist and problem-solve with customers
• Able to strategically and critically think about how to look for solutions, willing to be pushed outside your knowledge areas, and eager to learn and find solutions
• An efficient communicator and problem-solver
• Networking certifications a plus: CCNA, CCNP CWNA, etc.
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers is a plus
• Comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc. is a plus
• Preferred experiences within helpdesk, technical call center, desktop support, or past networking experiences preferred, but not required.
• Authorized to work in Mexico without requiring sponsorship now or in the future

• Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers
• A passion to assist and problem-solve with our customers
• Outstanding account management, follow-through, and problem-solving skills
• Resourcefulness and attention to detail
• Excellent communication skills, both written and verbal