Technical Account Manager jobs at Checkpoint in Singapore, Singapore

You will be responsible for:

• Define and execute sales plans for new customers in mid-market territory
• Responsible for identifying and exploring new potential opportunities
• Strategic relationship management at all levels for greater customer reach
• Strong involvement in complex deals and decision making processes
• Managing and collaborating with internal teams to ensure customer satisfaction
• Product and solutions presentations across all levels of the organization
• Accurate forecasting and reporting

• Minimum 8 years of experience in account management and sales within the IT industry
• Possess in-depth knowledge of the sales cycle
• Hands on and proven track record of sales achievements
• Strong communicator and confident individual
• Knowledge of the Cyber Security industry – highly preferred

Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe.

Step into a dynamic, high-visibility role as the APAC Escalation SE, this role plays a crucial role in bridging customer support and product development, ensuring that complex technical issues are resolved efficiently. Their impact can be measured across several key areas:

1. Customer Satisfaction & Retention
2. Operational Efficiency
3. Product & Engineering Improvement
4. Business Continuity & Risk Mitigation
5. Innovation & Process Optimization
6. Revenue Protection & Growth

• Case Facilitation: Actively manage post-sales support cases, ensuring timely and effective resolution.
• Escalation Management: Identify and escalate cases that are not progressing, collaborating with relevant teams to address issues swiftly.
• Status Review: Conduct regular reviews of case statuses to identify bottlenecks and showstoppers, implementing strategies for resolution.
• Service Partner Collaboration: Engage with service partners to assess performance, identify gaps, and develop areas for improvement.
• Reporting: Maintain clear documentation of case progress and outcomes, providing regular updates to management and stakeholders.
• Customer Communication: Serve as a point of contact for customers, ensuring their concerns are addressed and expectations are met.
• Continuous Improvement: Proactively identify opportunities for enhancing post sales processes and customer service practices.

• Bachelor’s degree in a relevant field or equivalent experience.
• Minimum of 4 years in a technical support or customer service role; experience in post-sales support is preferred.
• Proficient in English communication, both written and verbal, with a focus on collaboration and providing constructive feedback to internal engineering teams.
• Strong analytical and problem-solving abilities.
• Hands-on experience in implementing and driving projects in Check Point's technology will be an added advantage.
• Ability to manage multiple priorities and work under pressure.
• Industry certifications in cyber security and relevant content-specific certifications like

CCNA/CCNP/CCSA or any other Network Certification will be an added advantage.

• Detail-oriented, proactive, and customer-focused with a strong commitment to service excellence
• Skilled in facilitation, utilizing technology and collaboration tools to gather insights and achieve desired outcomes.
• Proactive self-starter, capable of independently assessing priorities and delivering high-quality results in a fast-paced, ambiguous environment.
• Autonomy and discretion in operations, coupled with an in-depth understanding of concepts.

What you'll get in return

• Path to Senior Roles: You can transition into roles like Senior Escalation Engineer, Support Manager, Technical Program Manager, or Solutions Architect.
• Exposure to Cutting-Edge Technology: You’ll work on complex issues related to cloud computing, cybersecurity, DevOps, AI, and networking.
• Cross-Team Collaboration: Engaging with engineering, product, and security teams opens doors to other career paths.
• Hands-on Experience: Solve real-world technical challenges that enhance your problem-solving skills.
• Escalation SE role is more than just a job—it’s a launchpad for a high-impact career in security, cloud, DevOps, or technical leadership. If you enjoy solving complex problems, working with cutting-edge tech, and making a real business impact, this is an excellent role to grow in

What You’ll Do

• Own and drive email security sales growth within MSP/MSSP partners.
• Recruit, onboard, and train new partners alongside the partner recruitment team.
• Achieve and exceed quarterly and annual revenue targets.
• Build and maintain strong partner relationships at all levels.
• Develop and execute business plans to drive joint success.
• Increase brand awareness through co-selling and GTM initiatives.
• Be the email security expert for partners, providing strategic sales guidance.
• Act as an escalation point and ensure partner success.

What We’re Looking For

• 5+ years of experience in MSP/MSSP sales, SaaS, or subscription-based products.
• Deep understanding of MSP/MSSP business models and what drives them.
• Proven track record of building and growing partner relationships.
• Experience in IT, cybersecurity, and preferably email security.
• Excellent communication, sales, and presentation skills.
• Strategic thinker who can execute and drive results.
• High-energy, adaptable, and results-driven.
• Technical cybersecurity knowledge is a plus

Interview Focus Areas

Be prepared to demonstrate:

• Working with MSP/MSSPs and growing their revenue.
• Recruiting and developing MSP/MSSP partners.
• Building joint GTM campaigns.
• Cybersecurity knowledge, especially in email security.
• Presentation skills

Why Join Check Point?

• Be part of a rapidly growing MSP/MSSP cybersecurity team.
• Work with cutting-edge security solutions in a high-demand market.
• Competitive salary, benefits, and growth opportunities.
• Collaborate with industry leaders in an award-winning company culture.