Manager Process Management Capacity Planning / Workforce Hybrid jobs at Capital One in United States, Richmond
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Richmond
282 jobs found
31.08.2024
CO
Capital One Manager Process Management Capacity Planning / Workforce Hyb... United States, Virginia, Richmond
Engage and communicate across multiple LOBs and levels to provide visibility, insights, and recommendations on Channels contact center network approaches and agent group design; ability to influence key stakeholders and...
Perform bulk metadata registration updates. Process data retention metadata and ownership role changes. Facilitate Data Provisioning Agreement(DPA) renewals and/or updates. Assist with Data Quality rule implementation (per requirements/ guidance from...
Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration...
Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration...
Partner with workforce management and operational stakeholders to deliver critical operational goals. Serve as a point of escalation and lead efforts with technical resources on incidents related to agent or...
Build & maintain a robust working knowledge of Identity policies & processes, AML Legal & Regulatory Requirements, and Identity Operational Execution. Create & nurture a strong working relationship with Segments,...
Execution and support of Customer Identity control ecosystem while enhancing existing process documentation and playbooks. Lead incident support, awareness, and driving resolution with engagement across partner teams including Ops, Tech,...
Engage and communicate across multiple LOBs and levels to provide visibility, insights, and recommendations on Channels contact center network approaches and agent group design; ability to influence key stakeholders and...
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