Director Head Capital One Travel Servicing & Operations jobs at Capital One in United States, Richmond
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Richmond
93 jobs found
04.01.2025
CO
Capital One Director Head Capital One Travel Servicing & Operations United States, Virginia, Richmond
Drive transformational improvements in the operations and customer experience / process. Lead and deliver the most critical operations servicing initiatives to further enable agent enablement and operational efficiency. Cast vision...
Establish a strategic vision with suppliers and drive execution of critical business tasks. Lead team of associates aimed at Print Production activities, driving innovation and shaping a process improvement agenda....
Ensure all quality insights are captured in a single source of truth, appropriately assessed and prioritized as well as socialized with key stakeholders. Inform new quality metrics that help us...
Leading multiple small to moderate projects and programs by providing strategic direction to projects, peers, and direct reports. Designing, developing, and managing project and release plans in a complex dynamic...
Apply discovery and research techniques to identify platform growth opportunities. Turn business needs into product outcomes, backed by data, through reusable capabilities that support the multiple business groups who leverage...
Drive digital adoption of fraud reporting, alerts etc. Reimagine live agent experience for 5M+ annual customer touch points. Increase real-time authentication rate. Reduce customer complaints. Improve Ops efficiency by reducing...
Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies. Share your passion for staying on top of tech...
Drive transformational improvements in the operations and customer experience / process. Lead and deliver the most critical operations servicing initiatives to further enable agent enablement and operational efficiency. Cast vision...
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