Service Design Lead - Servicing Support Experiences Ssx jobs at Capital One in United States, New York
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68 jobs found
25.06.2024
CO
Capital One Service Design Lead - Servicing Support Experiences SSX United States, New York, New York
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences. Leading in translating complex ideas into understandable...
Collaborating with technology, product, and business teams to create intuitive and engaging customer experiences. Participating in translating complex ideas into understandable concepts that evolve and enhance customer and associate experiences....
Collaborating with a variety technology, product, and business teams across lines of business to uncover customer and business needs for GenAI-powered experiences — then translating them into intuitive and engaging...
Synthesizing primary and secondary customer research to identify key insights and opportunities to drive value for customers and the business. Synthesizing and analyzing performance data (reviewing dashboards, analytics and raw...
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences. Advocating for the customer through human centered...
Empowered. Part of a team driving the bank’s omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and...
Apply discovery and research techniques to identify internal customer pain points. Collaborate with product, engineering, and operations to create a continuous feedback loop. Partner with stakeholders to identify requirements, prioritize...
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences. Leading in translating complex ideas into understandable...
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