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The Experience:
We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador,best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is
But while great customer service is where it starts, development means everything. Here, you’ll find
The Benefits:
designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’tcan grow here and at home.
Responsibilities:
● Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
● Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
● Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
● Stay curious, adaptable and have a desire to learn and grow through self development
● Continually learn new digital and technical skills
● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events bothinside and outside of the Café
● Volunteer within the community and be an advocate for financial literacy
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
Preferred Qualifications:
- Associate’s degree
- 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
- Strong written and oral communication skills
Chicago, IL: $47,840 - $55,016 for Cafe Ambassador. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Here's what we're looking for in you:
- You're a mentor. You'll lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.
- You're obsessed with the Café experience and bring our brand to life. You'll take pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors.
- You're a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride.
- You're friendly and engaging and can connect with Café visitors and regulars alike. Yep, you're a people person - whether you're handing out free coffee cards, helping folks with technology challenges or simply showing off some of the cool services and products we offer.
- You're part of the community and have a deep understanding of your market. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Café.
- You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Customer Service, Retail, or Financial Services experience
- At least 1 year of People Management experience or 2 years Retail Bank Experience
Preferred Qualifications:
- 3+ years of Customer Service, Retail, or Financial Services experience
- 2+ years of People Management experience
- Bachelor's Degree
Chicago, IL: $95,000 - $105,000 for Cafe CoachThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
These jobs might be a good fit

Share
The Experience:
We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador,best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is
But while great customer service is where it starts, development means everything. Here, you’ll find
The Benefits:
designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’tcan grow here and at home.
Responsibilities:
● Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
● Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
● Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
● Stay curious, adaptable and have a desire to learn and grow through self development
● Continually learn new digital and technical skills
● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events bothinside and outside of the Café
● Volunteer within the community and be an advocate for financial literacy
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
Preferred Qualifications:
- Associate’s degree
- 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
- Strong written and oral communication skills
Chicago, IL: $47,840 - $55,016 for Cafe Ambassador. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
These jobs might be a good fit