Jobs at Capital One in United States, Bellevue

Here's what we're looking for in you:

- You're a mentor. You'll lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.

- You're obsessed with the Café experience and bring our brand to life. You'll take pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors.

- You're a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride.

- You're friendly and engaging and can connect with Café visitors and regulars alike. Yep, you're a people person - whether you're handing out free coffee cards, helping folks with technology challenges or simply showing off some of the cool services and products we offer.

- You're part of the community and have a deep understanding of your market. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Café.

- You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification

- At least 2 years of Customer, Retail, or Financial Services experience

- At least 1 year of People Management experience or 2 years Retail Bank Experience

Preferred Qualifications:

- 3+ years of Customer, Retail, or Financial Services experience

- 2+ years of People Management experience

- Bachelor's Degree

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The Experience:

We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador,best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is

But while great customer service is where it starts, development means everything. Here, you’ll find

The Benefits:

designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’tcan grow here and at home.

Responsibilities:

• Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
• Proactively engage with customers and the community in all areas of the Café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
• Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
• Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
• Stay curious, adaptable and have a desire to learn and grow through self development
• Continually learn new digital and technical skills
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events bothinside and outside of the Café
• Volunteer within the community and be an advocate for financial literacy

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience

Preferred Qualifications:

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite Strong written and oral communication skills

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.