Field Service Technician Ii - jobs at Boston Scientific in United States, Los Angeles

About the role:

At , we’re advancing the future of cardiac care. As part of our , you’ll contribute to life-saving innovations that treat irregular heart rhythms, heart failure, and help prevent sudden cardiac arrest. Our mission is to improve patient outcomes and quality of life through less-invasive, cutting-edge therapies—including , , and

Role overview:

In this dynamic and patient-centered role, you will be a key clinical and commercial contributor—supporting our technologies through hands-on education, sales support, and expert clinical guidance. You’ll cover a defined territory, collaborating closely with hospitals and healthcare providers to ensure best-in-class outcomes and to drive the adoption of our innovative CRM solutions.

Your responsibilities will include:

• Serving as the primary clinical expert during device implants, patient follow-ups, programming, and troubleshooting
• Delivering impactful education and training to healthcare professionals on product use and clinical benefits
• Attending procedures in hospital labs and operating rooms to support optimal patient outcomes
• Building strong relationships with physicians, nurses, and key hospital staff to foster trust and drive engagement
• Resolving customer needs efficiently , collaborating cross-functionally to ensure patient and clinician satisfaction
• Managing product inventory according to company guidelines, ensuring readiness and availability
• Participating in a rotational 24/7 on-call schedule to support patients and clinicians in real time

Required qualifications:

• A minimum of a bachelor’s degree in biomedical engineering, Science, Math, Business, Nursing preferred and/or equivalent technical work experience.
• A minimum of 3 years’ relevant work experience.
• A minimum of 3 years in a Boston Scientific clinical position or minimum of 2 years with completed/passed IBHRE certification that is active.
• External equivalent is a minimum of 3 years competitive CRM clinical work experience OR minimum of 6 years cardiac-related clinical work experience OR minimum of 4 years with completed/passed NASPE/IBHRE certification.
• Ability to take rotational 24/7 call with a sales team involving holidays, weekends.

Preferred qualifications:

• Previous experience working in an Electrophysiology (EP) Lab, device clinic and/or Cardiac Catheterization (Cath) Lab.
• Medical device sales, sales support, clinical education and/or clinical research experience.
• A self-starter with the ability to work independently, efficiently, and effectively where daily schedule varies by hours worked and tasks managed while remaining accountable to company, region and team goals.
• The ability to understand, communicate and train others in the use and understanding of complex medical device software algorithms as it pertains to device therapy and diverse disease states.
• Ability to communicate clearly and effectively with all levels of the medical community including patients.
• Demonstrated ability to work as part of a highly motivated team where flexibility and adaptability in a fast-paced, constantly changing work environment are paramount and urgency often dictates a dynamic work schedule.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

About the role:
As a Field Service Technician II (MedSurg) at Boston Scientific, you will be on the front lines of delivering excellence in service for our innovative capital equipment portfolio. In this field-based role, you will be responsible for pre-installation assessments, installations, maintenance, troubleshooting, and service repair of a range of capital devices. These include Exalt-D Controller, StoneSmart Connect Console, Fluid Management System (FMS), iNod Console, and future capital products supporting our endoscopy and urology customers.

You will partner closely with the Field Sales Organization and other cross-functional teams to ensure our customers receive best-in-class support both onsite and remotely—enabling smooth clinical operations and a high-quality patient experience.

Your responsibilities will include:

• Proposing system configurations compatible with endoscopic procedure room equipment

• Managing clinical and technical customer relationships and expectations

• Ensuring seamless evaluation periods and resolving adoption barriers during implementation

• Capturing, tracking, and reporting customer issues through the Quality system

• Providing technical and process support both onsite and remotely in collaboration with internal teams

• Documenting systems and procedure rooms for remote support purposes

• Updating account records, and creating installation and field service reports in Salesforce

• Partnering with R&D and Commercialization teams to support new product launch activities

• Reporting field activities and performing electronic troubleshooting and component replacement

• Delivering in-servicing and training sessions for medical personnel

• Performing preventative and corrective maintenance and product upgrades

• Handling complaints and documenting them in the complaint handling system

• Installing systems and performing related duties, including special projects

Required qualifications:

• Minimum of 1 year’s experience in a relevant technical role, with an AA degree or equivalent education/work experience

• Proficiency in computer networking, equipment troubleshooting, and administrative tasks

• Familiarity with standard electronic test equipment

• Ability to travel frequently and on short notice (up to 85%)

• Ability to manage expenses, coordinate travel, and handle customer interactions professionally

• Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements

• Clean driving record

• Ability to lift up to 75 lbs and sit/work at a computer for extended periods

• Experience working in hospitals and/or ambulatory surgery centers

• Strong verbal and written communication skills across diverse audiences

• Effective organizational skills and ability to manage multiple concurrent projects

• Ability to diagnose and resolve video and IT system issues in healthcare environments

• Ability to walk and stand for up to 4 hours

• Proficiency with business software tools, including the Microsoft Office Suite

Preferred qualifications:

• Over 1 year of field service experience, preferably in medical equipment

• Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics

• Prior experience in Technical Field Service, Biomedical roles, or Military technical MOS

• Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments

Maximum Salary: $ 91416

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

About this role:

, we provide groundbreaking technologies that treat irregular heart rhythms, support heart failure management, and protect against sudden cardiac arrest.

Your responsibilities will include:

• Lead, coach, and developa team of clinical representatives through field rides, one-on-one mentorship, team meetings, and company training resources to drive performance, alignment, and professional growth
• Champion change and adaptabilityby guiding your team through evolving healthcare landscapes and customer expectations
• Communicate a compelling visionaligned with corporate, divisional, and regional objectives—ensuring clarity, purpose, and engagement
• Serve as a key partner in regional talent strategy—recruiting, hiring, and building a strong, diverse clinical bench for long-term success
• Oversee comprehensive training programsto enhance implant expertise, product knowledge, and competitive positioning
• Set clear performance goalsand ensure timely feedback and coaching through structured evaluations and individualized development plans
• Cultivate a cultureof collaboration, accountability, and continuous learning through career coaching and time management guidance
• Manage operational functionsincluding expenses, inventory, and communication workflows with efficiency and attention to detail
• Identify service opportunitiesusing data insights, time studies, and field feedback; implement targeted strategies to enhance outcomes
• Optimize clinical resource allocation and coverageby implementing scalable, best-in-class service models and leveraging national benchmarks
• Foster strong partnerships with hospital and clinic personnelto streamline workflows and improve patient experience
• Collaborate seamlesslywith Area and Regional Sales Managers to ensure alignment between clinical service and sales strategies
• Provide strategic direction

Required qualifications:

• Bachelor’s degree with 7+ years of relevant experience, or an equivalent combination of education and professional background
• CRM certification and proven expertise in
• Familiarity with the local CRM customer landscape
• Demonstrated leadership credibility and influence within clinical teams
• Strategic thinker with strong business acumen and problem-solving capabilities
• Proven ability to build relationships and collaborate across teams, including sales and corporate functions
• Skilled at managing conflict, driving change, and delivering results in a complex environment
• Exceptional verbal and written communication skills
• Strong project management skills and ability to lead cross-functional initiatives
• Highly motivated, organized, and committed to excellence

Preferred qualifications:

• IBHRE certification
• Prior people leadership or management experience

The anticipated annualized base amount or range for this full time position will beplus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

In Cardiac Rhythm Management (CRM) we offer solutions for treating irregular heart rhythms and heart failure and protecting against sudden cardiac arrest. Boston Scientific develops, manufactures, and markets a broad array of products and services that enable less-invasive care for some of the most threatening cardiac conditions. We have been expanding indications and conducting pivotal research for nearly 20 years, resulting in increased access to the lifesaving and life-enhancing benefits of ICD and CRT therapies.

Your responsibilities will include:

• Serves as primary resource for clinical support in the areas of device implant coverage, basic troubleshooting, programming, and patient follow-up of company products.
• Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms.
• Attends device implants in the labs and operating room of hospital accounts and performs patient follow-up to assure customer and patient success with the implanted products.
• Develops relationships with hospital personnel (e.g., through casual conversation, meetings, product presentations, participation in conferences) and assists in identifying key decision makers to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, marketing, technical support) to develop optimal solutions.
• Follows company and divisional guidelines for managing commercial inventory.
• On-call duties may be required from time-to-time, 24 hours a day, 7 days per week.
• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

Required Qualifications

• A minimum of 3 years’ work experience with bachelor’s degree in Biomedical Engineering, Science, Math, Business, Nursing preferred and/or equivalent technical work experience.
• A minimum of 3 years in a Boston Scientific clinical position or minimum of 2 years with completed/passed IBHRE certification that is active.
• External equivalent is a minimum of 3 years competitive CRM clinical work experience OR minimum of 6 years cardiac-related clinical work experience OR minimum of 4 years with completed/passed NASPE/IBHRE certification.
• Ability to take rotational 24/7 call with a sales team involving holidays, weekends.

Preferred Qualifications

• Previous experience working in an Electrophysiology (EP) Lab, device clinic and/or Cardiac Catheterization (Cath) Lab.
• Medical device sales, sales support, clinical education and/or clinical research experience.
• A self-starter with the ability to work independently, efficiently, and effectively where daily schedule varies by hours worked and tasks managed while remaining accountable to company, region and team goals.
• The ability to understand, communicate and train others in the use and understanding of complex medical device software algorithms as it pertains to device therapy and diverse disease states.
• Ability to communicate clearly and effectively with all levels of the medical community including patients.
• Demonstrated ability to work as part of a highly motivated team where flexibility and adaptability in a fast-paced, constantly changing work environment are paramount and urgency often dictates a dynamic work schedule.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Key Responsibilities

• Cultivate and enhance key account relationships through routine customer visits, product demonstrations, educational programs, product in-services, procedural observation, and problem resolution. Including relationships with physicians, nurses, technicians, materials management, hospital administration, and infection control.
• Partners closely with Territory Managers, Sales Management, HEMA, and other cross functional partners in evaluating business conditions and sales trends.
• Drive utilization of focused technologies
• Clinical excellence in respective disease states.
• Develop and implement a proactive plan that involves service support with Region Manager and team members, to maintain market share and increase the quality of service to customers.
• Assist in the professional education activities sponsored by BSC by participating in on-site and field training workshops.
• Recognize opportunities to communicate and present BSC information to increase sales activities in the region.
• Provide timely updates on business plans to Regional Manager on ongoing business activities, competitive conditions, industry trends, etc.
• Manage expense budget and internally provided promotional budget within guideline.
• Prepares comprehensive plans, by account, which reflects the overall Urology Division strategy.
• Utilization of Salesforce, Tableau, and other sales enablement tools.
• Maintain accurate records of sales expenses, customer files and field sales reports required.
• Submit any required administrative paperwork in a timely manner.
• Conduct all sales activities according to Travel & Entertainment (T&E) guidelines, Advamed Policies and Integrity Policies.
• Occasional weekend and evening trade show and/or meeting participation
• Committed to travel as necessary for position — typically 40-50% travel.

Qualifications

• Self-starter, team player, proven leadership qualities, high coachability
• Ability to determine and set priorities
• Ability to build and maintain strong customer relationships
• Flexibility: Can accept change and is flexible toward change. Have the ability to redirect work and priorities to be in alignment with the strategic corporate goals. Counted on to achieve objectives and be flexible to take on other tasks when required.
• Must be energetic, enthusiastic, determined and goal oriented
• Excels in fast-paced, competitive environment

Preferred Qualifications

• Business to business sales experience
• Completed sales training program / degree
• Bachelor’s degree
• Must reside in territory

The anticipated annualized base amount or range for this full time position will be$55,000.00 to $75,000.00, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

In Cardiac Rhythm Management (CRM) we offer solutions for treating irregular heart rhythms and heart failure and protecting against sudden cardiac arrest. Boston Scientific develops, manufactures, and markets a broad array of products and services that enable less-invasive care for some of the most threatening cardiac conditions. We have been expanding indications and conducting pivotal research for nearly 20 years, resulting in increased access to the lifesaving and life-enhancing benefits of ICD and CRT therapies.

Your responsibilities will include:

• Serves as primary resource for clinical support in the areas of device implant coverage, basic troubleshooting, programming, and patient follow-up of company products.
• Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms.
• Attends device implants in the labs and operating room of hospital accounts and performs patient follow-up to assure customer and patient success with the implanted products.
• Develops relationships with hospital personnel (e.g., through casual conversation, meetings, product presentations, participation in conferences) and assists in identifying key decision makers to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, marketing, technical support) to develop optimal solutions.
• Follows company and divisional guidelines for managing commercial inventory.
• On-call duties may be required from time-to-time, 24 hours a day, 7 days per week.
• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

Required qualifications:

• 0-2 years’ work experience with bachelor’s degree in Biomedical Engineering, Science, Math, Business, Nursing preferred and/or equivalent technical work experience.
• Ability to take rotational 24/7 call with a sales team involving holidays, weekends.

Preferred qualifications:

• Previous experience working in an Electrophysiology (EP) Lab, device clinic and/or Cardiac Catheterization (Cath) Lab.
• Medical device sales, sales support, clinical education and/or clinical research experience.
• A self-starter with the ability to work independently, efficiently, and effectively where daily schedule varies by hours worked and tasks managed while remaining accountable to company, region and team goals.
• The ability to understand, communicate and train others in the use and understanding of complex medical device software algorithms as it pertains to device therapy and diverse disease states.
• Ability to communicate clearly and effectively with all levels of the medical community including patients.
• Demonstrated ability to work as part of a highly motivated team where flexibility and adaptability in a fast-paced, constantly changing work environment are paramount and urgency often dictates a dynamic work schedule.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.