Field Clinical Representative Iii - Los Angeles Ca jobs at Boston Scientific in United States, Los Angeles

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Your responsibilities will include:

• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Apply clinical knowledge, as related to product application, to evaluate identified complaints. Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis.
• Establish regulatory reportability decisions using event investigation and regulatory decision models.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Write Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities.
• Apply codes to events to facilitate product performance records. Review coding and investigations with engineering, laboratory, and other internal staff.
• Compose written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers.
• Approval of work completed by the team.

Required qualifications:

• Bachelors Degree
• Minimum of 5 years of experience in medical device complaint processing and reporting
• Self-motivated, goal-driven and results-oriented team player
• Excellent written and verbal communication skills
• Ability to apply critical thinking
• Excellent time management

Preferred qualifications:

• College Degree focus in Biology, Health Sciences, Biotechnology or Engineering preferred
• Experience with SAS, PowerBI, or TrackWise applications
• Experience reviewing scientific literature

The anticipated annualized base amount or range for this full time position will be$ to $, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

About the role:

At , we’re advancing the future of cardiac care. As part of our , you’ll contribute to life-saving innovations that treat irregular heart rhythms, heart failure, and help prevent sudden cardiac arrest. Our mission is to improve patient outcomes and quality of life through less-invasive, cutting-edge therapies—including , , and

Role overview:

In this dynamic and patient-centered role, you will be a key clinical and commercial contributor—supporting our technologies through hands-on education, sales support, and expert clinical guidance. You’ll cover a defined territory, collaborating closely with hospitals and healthcare providers to ensure best-in-class outcomes and to drive the adoption of our innovative CRM solutions.

Your responsibilities will include:

• Serving as the primary clinical expert during device implants, patient follow-ups, programming, and troubleshooting
• Delivering impactful education and training to healthcare professionals on product use and clinical benefits
• Attending procedures in hospital labs and operating rooms to support optimal patient outcomes
• Building strong relationships with physicians, nurses, and key hospital staff to foster trust and drive engagement
• Resolving customer needs efficiently , collaborating cross-functionally to ensure patient and clinician satisfaction
• Managing product inventory according to company guidelines, ensuring readiness and availability
• Participating in a rotational 24/7 on-call schedule to support patients and clinicians in real time

Required qualifications:

• A minimum of a bachelor’s degree in biomedical engineering, Science, Math, Business, Nursing preferred and/or equivalent technical work experience.
• A minimum of 3 years’ relevant work experience.
• A minimum of 3 years in a Boston Scientific clinical position or minimum of 2 years with completed/passed IBHRE certification that is active.
• External equivalent is a minimum of 3 years competitive CRM clinical work experience OR minimum of 6 years cardiac-related clinical work experience OR minimum of 4 years with completed/passed NASPE/IBHRE certification.
• Ability to take rotational 24/7 call with a sales team involving holidays, weekends.

Preferred qualifications:

• Previous experience working in an Electrophysiology (EP) Lab, device clinic and/or Cardiac Catheterization (Cath) Lab.
• Medical device sales, sales support, clinical education and/or clinical research experience.
• A self-starter with the ability to work independently, efficiently, and effectively where daily schedule varies by hours worked and tasks managed while remaining accountable to company, region and team goals.
• The ability to understand, communicate and train others in the use and understanding of complex medical device software algorithms as it pertains to device therapy and diverse disease states.
• Ability to communicate clearly and effectively with all levels of the medical community including patients.
• Demonstrated ability to work as part of a highly motivated team where flexibility and adaptability in a fast-paced, constantly changing work environment are paramount and urgency often dictates a dynamic work schedule.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

• Build relationships through routine visits, product demonstrations, educational programs, product in-services, procedural observation, and problem resolution​
• Provide daily procedural support in an intense OR/Endoscopy unit environment​
• Work seamlessly with Territory Manager(s), supporting increased selling time​
• Support revenue generating projects and goals to support account ownership​
• Work closely with Territory Managers and Region Sales Managers to evaluate business conditions and sales trends​
• Develop quarterly/annual business plans to achieve revenue targets​
• Assist in professional education activities sponsored by BSC, both on-site and field training workshops​
• Provide timely updates to Region Manager on ongoing business activities, competitive conditions, industry trends, etc.​
• Manage expense budget and promotional budget within guidelines​
• Maintain accurate records of sales expenses, customer files, and field sales reports​
• Submit any required administrative paperwork in a timely manner​
• Conduct all sales activities according to Travel & Entertainment (T&E) guidelines, Advamed Policies, and Integrity Policies​
• Participate in occasional weekend and evening trade show and/or meetings, committed travel 30-40%​

• Minimum of 6 months of relevant business experience​
• Bachelor’s Degree ​

• Minimum of 2+ years of business-to-business sales experience​
• Experience in team collaboration and leadership​
• Ability to establish and guide direction​
• Background in developing and sustaining strong customer relationships​
• Track record of success in a fast-paced, matrixed environment

Initial minimum compensation for this position is anticipated to start at $83,720.00 inclusive of annualized base salary, certain guarantees, and other non-discretionary performance-based incentives. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business considerations or organizational needs. Core and optional benefits offered at BSC can be reviewed at

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

About the role:
As a Field Service Technician II (MedSurg) at Boston Scientific, you will be on the front lines of delivering excellence in service for our innovative capital equipment portfolio. In this field-based role, you will be responsible for pre-installation assessments, installations, maintenance, troubleshooting, and service repair of a range of capital devices. These include Exalt-D Controller, StoneSmart Connect Console, Fluid Management System (FMS), iNod Console, and future capital products supporting our endoscopy and urology customers.

You will partner closely with the Field Sales Organization and other cross-functional teams to ensure our customers receive best-in-class support both onsite and remotely—enabling smooth clinical operations and a high-quality patient experience.

Your responsibilities will include:

• Proposing system configurations compatible with endoscopic procedure room equipment

• Managing clinical and technical customer relationships and expectations

• Ensuring seamless evaluation periods and resolving adoption barriers during implementation

• Capturing, tracking, and reporting customer issues through the Quality system

• Providing technical and process support both onsite and remotely in collaboration with internal teams

• Documenting systems and procedure rooms for remote support purposes

• Updating account records, and creating installation and field service reports in Salesforce

• Partnering with R&D and Commercialization teams to support new product launch activities

• Reporting field activities and performing electronic troubleshooting and component replacement

• Delivering in-servicing and training sessions for medical personnel

• Performing preventative and corrective maintenance and product upgrades

• Handling complaints and documenting them in the complaint handling system

• Installing systems and performing related duties, including special projects

Required qualifications:

• Minimum of 1 year’s experience in a relevant technical role, with an AA degree or equivalent education/work experience

• Proficiency in computer networking, equipment troubleshooting, and administrative tasks

• Familiarity with standard electronic test equipment

• Ability to travel frequently and on short notice (up to 85%)

• Ability to manage expenses, coordinate travel, and handle customer interactions professionally

• Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements

• Clean driving record

• Ability to lift up to 75 lbs and sit/work at a computer for extended periods

• Experience working in hospitals and/or ambulatory surgery centers

• Strong verbal and written communication skills across diverse audiences

• Effective organizational skills and ability to manage multiple concurrent projects

• Ability to diagnose and resolve video and IT system issues in healthcare environments

• Ability to walk and stand for up to 4 hours

• Proficiency with business software tools, including the Microsoft Office Suite

Preferred qualifications:

• Over 1 year of field service experience, preferably in medical equipment

• Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics

• Prior experience in Technical Field Service, Biomedical roles, or Military technical MOS

• Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments

Maximum Salary: $ 91416

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.