Crm Field Clinical Manager - North Detroit Mi jobs at Boston Scientific in United States, Detroit

Your responsibilities will include:

• Gains a deep understanding of current and next stage customer needs and recommends solutions by gathering needed information and synthesizing collected information into solutions and new objectives for growing strategic academic and commercial accounts.
• Provides leading consulting services to client accounts, sales representatives, leadership, and marketing for all aspects of any regional account, including recognizing opportunities for improvement, anticipating customer needs, and suggesting improvement action plans.
• Maintains close liaison with IT team, and project managers, for implementation of EMR and appropriate web-based platforms that meet customer demands and continuously build functionality responsive to the voice of the customer, inclusive of ongoing product technical advancements and IT solutions.
• Works with AVPs and RVPs and Sales Team to execute regional business plans and provide written follow-up of field travel and business development activity for shared awareness of competitive offerings and activities and voice of customer feedback.
• Develop new strategies to increase revenues from core accounts and other large\institutional accounts by developing and nurturing key account relationships.
• Participates as part of an advisory team for internal business strategy and development initiatives related to academic account offerings as well as external trade organizations and trade shows.
• Manage accounts to promote services and products to all customers according to the direction of upper management.
• Partner with the RVP to develop business plans and implement Boston Scientific CDx business strategies to meet all sales objectives.
• Maintain solid account pipeline regarding EMR integrations and PatientCare sales opportunities.
• Partner with the RVP and the region’s representatives to help close PatientCare sales and provide full in-service training to any account that has purchased PatientCare.
• Provide adequate training, development, and coaching for accounts and the Sales Team in that territory.
• Partner with individual representatives to prospect large\institutional accounts and develop detailed strategies with the representatives in order to achieve the sales goals.
• Provide detailed training and implementation of portal releases with the region’s sales representatives and accounts within the region
• Promote and sell EMR integration solutions, both upstream and downstream, to existing and potential new customers.
• Train Regional sales force on how to elicit customer feedback and offer solutions with respect to EMR integration.
• Be the subject matter expert for EMR consultations. Educate sales force on EMR connections and functionality. Drive initiatives to educate stakeholders (internally and externally), on the benefits of EMR integration.
• Run Monthly calls with larger accounts and their IT staff to troubleshoot/advise on any issues.
• Gain feedback from accounts on website performance. Consult new options/features to these accounts based on feedback and integrate broader feedback to share improvements across the customer base.
• Become subject matter expert within sales region on customer workflow needs and solutions. Able to work with customers and internal teams to best leverage CDx offerings to customer needs.

Required Qualifications:

• Minimum 7 years of medical/institutional sales experience.
• Expert level product and account knowledge as well as strong knowledge base on competitor offerings.
• Demonstrates mastery of understanding of reimbursement, ACOs, and various payment models.
• Excellent understanding of and response to customer requests, needs, and environment, and anticipates customer’s needs on an ongoing basis
• Strong communication, coaching, and presentation skills.
• Demonstrated teamwork and leadership skills.
• Experience in consumer healthcare business environment desirable.
• High degree of technical expertise in products and services relevant to AMR and EMR products and services.
• Ability to travel up to 50% may be required.
• Fluent in both Mac and PC systems.

The anticipated annualized base amount or range for this full time position will be$ to $, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Role Overview:

As a vital member of our team, you will play a pivotal role in promoting our commercially approved products through comprehensive clinical education and sales support initiatives. You will be responsible for covering a defined region, engaging with current and potential customers, and contributing to the achievement of sales targets and revenue growth within specific product segments.

Responsibilities:

• Clinical Support Excellence: Serve as the primary clinical resource for device implant coverage, troubleshooting, programming, and patient follow-up, ensuring optimal customer and patient outcomes.
• Educational Outreach: Conduct presentations and demonstrations to educate customers on the clinical benefits and proper usage of our products, utilizing various formats and platforms.
• Clinical Presence: Attend device implants in hospital labs and operating rooms, conducting patient follow-ups to ensure satisfaction and success with implanted products.
• Relationship Development: Foster strong relationships with hospital personnel, engaging in meaningful interactions and identifying key decision-makers to facilitate future sales opportunities.
• Problem Resolution: Address customer needs and complaints promptly and effectively, collaborating with cross-functional teams to develop innovative solutions.
• Inventory Management: Adhere to company and divisional guidelines for managing commercial inventory, ensuring availability and timely delivery of products.
• On-Call Commitment: Be prepared to fulfill on-call duties as required, demonstrating a commitment to patient safety and product quality 24/7.

Required Qualifications:

• 0-2 years of work experience, preferably with a bachelor’s degree in biomedical engineering, Science, Math, Business, or Nursing, or equivalent technical experience.
• Willingness to participate in rotational 24/7 on-call duties, including holidays and weekends.

Preferred Qualifications:

• Previous experience in an Electrophysiology (EP) Lab, device clinic, or Cardiac Catheterization (Cath) Lab.
• Background in medical device sales, sales support, clinical education, or clinical research.
• Self-starter mentality with the ability to work independently and efficiently while remaining accountable to team goals.
• Proficiency in communicating complex medical device software algorithms and therapies to diverse audiences.
• Excellent communication skills, with the ability to engage effectively with medical professionals and patients.
• Demonstrated ability to thrive in a dynamic, fast-paced work environment as part of a highly motivated team.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Your Responsibilities Will Include:

• Integrate individual territory plans and account profiles into a broader regional sales strategy; coach and guide sales team accordingly
• Lead, develop, and mentor direct reports to maximize individual performance and team effectiveness
• Prepare quarterly regional sales forecasts and contribute to market potential and expense planning
• Monitor regional sales performance continuously and initiate corrective actions when needed
• Develop, implement, and oversee a targeted regional sales program
• Identify gaps in sales forecasts and execute aggressive growth strategies
• Coach sales representatives on effective selling techniques and account targeting; share personal experiences to inspire and educate
• Build and maintain relationships with economic buyers in key regional accounts
• Stay informed on industry trends and competitive landscape; gather insights from physicians, suppliers, and payers to refine regional strategies
• Facilitate contract negotiations across all product lines; define negotiation parameters for economically constrained situations
• Ensure accurate and effective use of customer records, key contact databases, reporting tools, and company policies
• Manage regional expenses to meet sales objectives within budget; accountable for revenue targets
• Represent the company at customer, industry, and internal forums and training events
• Collaborate with key internal functional areas to support business objectives
• Maintain a talent-focused mindset; actively develop a pipeline of future sales representatives and ensure best practices in recruitment
• Spend at least 70% of time in the field with sales representatives to support development and strengthen customer relationships
• Maintain comprehensive product knowledge and demonstrate ability to differentiate Boston Scientific’s offerings from competitors
• Ensure understanding and implementation of applicable BSC Standard Operating Procedures (e.g., audits)
• Partner with other franchise sales leadership to ensure cohesive presence in the market

Management Requirements

• Lead and develop a team to achieve organizational goals; coach, guide, and support direct reports
• Promote a diverse and inclusive workplace that empowers all team members
• May oversee activities and budgets across multiple functional areas, divisions, or product groups

Required Qualifications

• Minimum 4 years of medical device sales experience
• Proven success in medical device sales (urology experience highly preferred)
• Must reside within the assigned region
• Willingness and ability to travel up to 70%

Preferred Qualifications

• Urology field sales experience highly preferred
• Field Sales Training experience highly preferred

• Cross Franchise Experience
• Hands on experience working with or in cross-functional teams (HEMA, Marketing, Sales Training/Development)

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

About the role:

Our technologies encompass 3D Mapping and Navigation systems, Radiofrequency Ablation catheters, Diagnostic Catheters, EP recording systems, and Intracardiac Access Sheaths to diagnose and treat heart rhythm disorders.

Your responsibilities will include:

• • Maintaining advanced clinical knowledgeof EP diagnostic and ablation technologies, PFA, mapping and recording systems, transeptal access tools, and left atrial appendage occlusion technologies I add

• • on clinical usage and benefits of AF Solutions products through customized presentations, demonstrations, and ongoing training

• • Meeting with physicians and clinical stakeholders

• • Developing relationshipswith hospital staff, physicians, and administrators to expand influence across departments and facilitate strategic decision-making

• • Responding to clinical and technical inquiries

• • Demonstrating change leadership

• • Implementing strategies outlined in quarterly action plans

• • Supporting physician education and market developmentby engaging referring physicians, fellows, and key opinion leaders

• • Training on and adhering to clinical trial protocols and compliance standardsin line with global regulatory expectations

• • Managing clinical trial activity within the territory, including Interest Visits and Site Initiation Visits, and educating investigators on study procedures and products

Required qualifications:

• • Minimum of a bachelor’s degree or equivalent experience

• • Minimum of 2 years of industry experience in medical device sales, clinical electrophysiology, or equivalent background

• • Demonstrated technical aptitude with the ability to convey complex product details clearly

Preferred qualifications:

• • NASPE/IBHRE CEPS certification

• • Experience in atrial fibrillation, cardiac mapping, or structural heart procedures

• • Familiarity with 3D cardiac mapping systems

• • Master’s degree or advanced degree in business or healthcare

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Your responsibilities include:

• Sells products by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis.
• Develops and implements sales strategies by determining the relevant factors (e.g., product, competition and pricing needs) of existing and potential accounts to effectively promote the company's products to appropriate hospital personnel and physicians.
• Develops action plans (i.e., weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of particular accounts and discussing issues with Regional Sales Manager to help the organization achieve its annual sales goals.
• Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which BSC products can best address their specific needs.
• Observes actual procedures in the lab and operating room of hospital accounts to gain insight into the specific nuances of each physician and each member of the lab staff.
• Establishes pricing packages by working with relevant BSC personnel to establish price points that address specific customer's needs while satisfying company guidelines and policies.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. clinical research, pricing and/or marketing) to develop optimal solutions.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales.
• Managing clinicials throughout cases and across different territories.
• Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed.

Minimum Qualifications

• 5 plus years of experience or equivalent combination of sales and education experience
• Minimum 2 years previous experience in medical device sales

Preferred Qualifications

• A four-year degree with a background in sales and proven track record of success will help in making this position a successful team approach to selling in the radiology lab and to our physicians.
• Strong clinical, analytical and selling skills.
• Person should have a proven ability to take on a large number of accounts.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Your responsibilities will include:

• Developing and training new hires through the entire mapping certification training pathway

• Development and execution of the EP Field Training Program(s) for all technology across EP

• Continuous communication and partnership with the field, as well as the Sales Training Team

• Refinement of certification process for each technology

• Daily collaboration with various business units across Cardiology

• Support of our local COT program and sites

• Support of in-house EP training classroom programs

Required Qualifications:

• Bachelor’s degree

• Minimum of 3 years mapping experience or 5+ years of EP and/or lab experience with technical/clinical proficiency

• Experience teaching, coaching, educating peers, personnel, and other technical support

• High-energy and the ability to work in an ultra-fast-paced environment.

• Great interpersonal and communication skill.

• Proven ability to build/maintain positive relationships among peers and colleagues

• Work collaboratively within the team and with other business functions.

• Continuous improvement mindset; ability to identify existing gaps/needs for new hire training

• Ability to tailor training materials to specific audiences

• Ability to interact effectively with all levels within the organization and with outside vendors/consultants.

• Basic competency on Microsoft Office 365 products (Word, Excel, PowerPoint, Teams).

Preferred Qualifications:

• Experience with Boston Scientific EP Products, specifically the OPAL HDx system

• Extensive Transseptal, AF and/or imaging experience

• Education experience within healthcare or the medical device industry

• Self-starter with the ability to manage projects from the concept stage to fully executed programs.

• Ability to execute on multiple projects simultaneously and meet deadlines in a fast-paced environment.

• Ability to prioritize projects based on business need.

The anticipated annualized base amount or range for this full time position will be$ to $, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.