Sr Business Support Representative / Tenders Specialist - Cdmx jobs at Boston Scientific in Mexico

Responsibilities - About the position:

• Assistance in Peripheral Interventions procedures in Hemodynamics.
• Acquire a deep knowledge of the division’s products, strategic therapies, and procedures.
• Execute the monthly and quarterly sales plan for the assigned territory.
• Collaborate with business partners (sales representatives, distributors, commission , therapy developers) to achieve the territory’s sales objectives.
• Foster strong relationships with doctors, referrals, buyers, insurance companies, opinion leaders, and hospitals.
• Conduct regular visits to the company’s clients and potential clients.
• Analyze the market and competition by preparing reports (on processes, sales, historical data, procedures, inventory, and account profiles) for business development.

Requirements - MANDATORY:

• Bachelor’s degree or title in Biomedical Engineering, Nursing or similar.
• Knowledge of Microsoft Office.
• Fluency in English.
• Availability of schedule.
• Customer service.
• Teamwork.
• Excellent communication skills and proactive attitude.
• Sense of urgency.
• Recent graduates can apply.
• Ability to build long-term relationships.
• Schedule flexibility.
• Proactive and independent.
• Residency in Mexico City

Desirable:

• Sales experience.
• Negotiation skills.

As part of our Rhythm Management & Electrophysiology team, you’ll work hand-in-hand with physicians and EP lab staff, providing expert technical and clinical support during cardiac procedures. You’ll be instrumental in the adoption of cutting-edge tools such as 3D Mapping and PFA systems, Radiofrequency Ablation catheters, Diagnostic Catheters, EP recording systems, and Intracardiac Access Sheaths, ensuring their safe and effective use.

We want to meet you if:

• You have experience in electrophysiology, cardiac pacing, or implantable devices.
• You enjoy working in the field, within a hospital setting, advising and supporting healthcare professionals.
• You possess an analytical and problem-solving mindset, with the ability to react precisely in high-pressure clinical environments.
• You are motivated by continuous learning, interdisciplinary collaboration, and the opportunity to directly impact patients' lives.
• You have an ethical, empathetic, and service-oriented approach.

Required Qualifications – MUST:

• English: 90% proficiency.
• Bachelor’s degree in Biomedical Engineering or related field.
• Minimum of 3 years of industry experience in medical device sales, clinical electrophysiology, or equivalent education and experience.
• Strong technical aptitude and the ability to discuss and explain complex product information.
• Availability to travel.
• Cell phone provided as a 24/7 field support tool.
• Based in: Tijuana, Guadalajara, Mérida
  

Preferred Qualifications – Nice to Have:

• Previous experience in Atrial Fibrillation, Cardiac Mapping, or Structural Heart procedures.
• Hands-on experience with 3D cardiac mapping systems.
• Master’s degree in Business or Healthcare.
• Strong communication skills, sense of urgency, patient-centric mindset, teamwork, and results orientation.
  

What you'll find at Boston Scientific:

• A global company recognized for its leadership in medical innovation and its commitment to quality of life.
• A place where talent grows with purpose, driven by transparency, merit, and continuous learning.
• A team that combines technical excellence with a passion for helping others.
• Real opportunities for growth, continuous training, and participation in high-impact global projects.

Your responsibilities will include:

• Sells products by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis.
• Develops and implements sales strategies by determining the relevant factors (e.g., product, competition and pricing needs) of existing and potential accounts to effectively promote the company's products to appropriate hospital personnel and physicians.
• Develops action plans (i.e., weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of particular accounts and discussing issues with Regional Sales Manager to help the organization achieve its annual sales goals.
• Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which BSC products can best address their specific needs.
• Observes actual procedures in the lab and operating room of hospital accounts to gain insight into the specific nuances of each physician and each member of the lab staff.
• Establishes pricing packages by working with relevant BSC personnel to establish price points that address specific customer's needs while satisfying company guidelines and policies.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. clinical research, pricing and/or marketing) to develop optimal solutions.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales.
• Managing clinicals throughout cases and across different territories.
• Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed.

Required Qualifications

• Minimum of 2 years previous medical device sales experience
• Minimum of 5 years’ experience in sales or a combination of sales experience and relevant educational background

Preferred Qualifications

• A four-year degree with a background in sales and proven track record of success
• Strong clinical, analytical and selling skills.
• Person should have a proven ability to take on a large number of accounts.
• Problem solving and the ability to be coached and directed by other teammates will allow collaboration and success in selling the venous and arterial portfolio.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Key Responsibilities

• Strategic Partnership: Act as the primary IT advisor to business leaders, participating in board meetings and influencing strategic decisions to ensure technology investments deliver measurable business value.
• Business Relationship Management: Build and maintain strong relationships with business stakeholders, understanding their needs, challenges, and opportunities. Translate business requirements into actionable IT initiatives.
• Portfolio & Demand Management: Lead the identification, prioritization, and delivery of IT projects that support business goals. Ensure transparency and alignment of IT investments with business strategy.
• Hands-On Leadership: Be actively involved in project delivery, issue resolution, and change management. Roll up sleeves to support teams, troubleshoot problems, and ensure successful outcomes.
• Change Agent: Drive digital transformation and process improvement initiatives. Advocate for innovation and continuous improvement, leveraging technology to optimize business operations.
• Value Realization: Define and track KPIs to measure the impact of IT solutions. Ensure that IT services and projects deliver tangible business benefits.
• Stakeholder Communication: Communicate complex IT concepts in business terms to senior leaders and board members. Prepare and deliver presentations, reports, and business cases.
• Governance & Compliance: Ensure IT initiatives comply with corporate policies, regulatory requirements, and industry best practices.
• Team Collaboration: Work closely with IT delivery teams, vendors, and cross-functional partners to ensure seamless execution of projects and services.

Must Haves:

• B.S. degree in Computer Science or a related discipline
• 8+ years of experience in system architecture/design/delivery
• Fluent in English and Spanish
• Strong business acumen and understanding of business processes in a multinational environment Ability to analyze, optimize, and implement business processes, ensuring that technology solutions are designed to support and enhance end-to-end business workflows. Prioritize process improvement and operational excellence over a purely technology-first approach
• Experience managing complex portfolios and leading change initiatives
• Track record of driving innovation and continuous improvement
• Strong negotiation/facilitation skills
• Experience with complex RFQs and RFPs; experience as negotiator with vendors for relevant products and services
• Able to communicate effectively at all levels within the organization
• Able to work on a team, in person, and in a collaborative virtual setting
• Hands-on approach with a willingness to get involved in project delivery and problem-solving
• Strong analytical and problem-solving skills
• Self-motivated, self-directed, adaptable
• Strong organizational skills, experience leading large development teams and strategic initiatives

Nice to Haves:

• Master’s degree in business administration or related areas
• Although not required, proven experience in the following areas is preferred: MedTech/Healthcare industry, closed loop sales and marketing, customer relationship management, sales enablement technologies, analytics, defining user journeys, and developing a 360 view of the customer
• Portuguese speaking skills

As part of our Rhythm Management & Electrophysiology team, you’ll work hand-in-hand with physicians and EP lab staff, providing expert technical and clinical support during cardiac procedures. You’ll be instrumental in the adoption of cutting-edge tools such as 3D Mapping and PFA systems, Radiofrequency Ablation catheters, Diagnostic Catheters, EP recording systems, and Intracardiac Access Sheaths, ensuring their safe and effective use.

We want to meet you if:

• You have experience in electrophysiology, cardiac pacing, or implantable devices.
• You enjoy working in the field, within a hospital setting, advising and supporting healthcare professionals.
• You possess an analytical and problem-solving mindset, with the ability to react precisely in high-pressure clinical environments.
• You are motivated by continuous learning, interdisciplinary collaboration, and the opportunity to directly impact patients' lives.
• You have an ethical, empathetic, and service-oriented approach.

Required Qualifications – MUST:

• English: 90% proficiency.
• Bachelor’s degree in Biomedical Engineering or related field.
• Minimum of 3 years of industry experience in medical device sales, clinical electrophysiology, or equivalent education and experience.
• Strong technical aptitude and the ability to discuss and explain complex product information.
• Availability to travel.
• Cell phone provided as a 24/7 field support tool.
• Based in: Mérida

Preferred Qualifications – Nice to Have:

• Previous experience in Atrial Fibrillation, Cardiac Mapping, or Structural Heart procedures.
• Hands-on experience with 3D cardiac mapping systems.
• Master’s degree in Business or Healthcare.
• Strong communication skills, sense of urgency, patient-centric mindset, teamwork, and results orientation.
  

What you'll find at Boston Scientific:

• A global company recognized for its leadership in medical innovation and its commitment to quality of life.
• A place where talent grows with purpose, driven by transparency, merit, and continuous learning.
• A team that combines technical excellence with a passion for helping others.
• Real opportunities for growth, continuous training, and participation in high-impact global projects.

Interpersonal and stakeholder management skills are essential for success in this role, as close collaboration with various business and functional departments is required.

Key responsibilities:

Channel Partner/Distributor Identification and Onboarding

• CP Identification: Identify channel partners (CP) for Philippines to expand market reach. CP includes distributors, dealers, sales and commission agents. Develop and manage comprehensive onboarding processes to adequately train and equip new partners.
• CP Onboarding & Contracting: Develop and manage comprehensive onboarding processes. Ensure global CP requirements and database are maintained on time and accurately according to related SOPs. This includes CP onboarding, renewals and termination. Negotiate terms, pricing, and performance targets etc with CP.

Channel Strategy Development

• Define and implement channel strategies aligned with company growth objectives.
• Identify new distribution avenues and evaluate potential new channels.

• Collaborate with CP and regional teams to create strategy to grow and develop the market in Philippines

Relationship Management

• Building and maintaining strong relationships with Channel partners and key personnel to ensure loyalty and maximize sales opportunities by providing ongoing support. Addressing any concerns or issues they may have promptly and effectively.
• Facilitate communication and negotiations between BSC and CP for business and non-business matters include any conflict resolution.
• Coross functional collaboration with internal (Country & Regional) teams, including sales, marketing, Finance, Compliance, and Supply chain for country strategies.

Compliance, Training and Development:

• Ensuring that dealerships comply with all relevant laws, regulations, and company policies. This may include monitoring adherence to contractual agreements, conducting audits, and providing guidance on legal and regulatory requirements.
• Providing training and support to channel partners to ensure they understand the companies policies and operational processes. This may involve conducting workshops, seminars, or providing training in person or virtual.
• Elevate Channel Partner’s sales force effectiveness in partnership with respective L&D manager

Reporting analytics & System management

• Implementing and management of DMS (Distributor Management system) to capture and utilize advanced analytics to optimize and pursue business opportunities with local teams and CPs.

• Facilitate audit & monitoring activities involving Channel Partners to ensure data accuracy and compliance of secondary data.
• Gathering and analysis of business information from channel partners including in-hospital sales and inventories.

• Coordinate and help CP work on their forecast to minimize back-orders and service level hits
• Design & implement CPs score card and ranking w.r.t performance, risks and effectiveness

Continuous Improvement

• Stay informed about industry trends, market dynamics, and competitor activities to identify new opportunities and best practices. Proactively seek feedback from distributors and channel partners to identify areas for improvement and implement corrective actions as needed. Work closely with cross-functional teams to streamline processes, optimize resources, and enhance overall efficiency.

Key competencies, Qualifications & Experience:

• 8+ years of experience in Medical Device industry or broader Healthcare Industry/FMCG
• MBA / Post graduate degree in any field preferably business management / administration, marketing
• Experience in managing channel Partners.
• Experience in stakeholder management and project management
• Good communication, presentation, and interpersonal skills.
• Results oriented with the ability to work independently and collaboratively in a fast-paced environment.
• Analytical mindset with proficiency in data analysis and reporting tools
• Self-motivated – Motivating and inspiring others
• Flexible, adaptable but focused and persistent
• Open to travel in and outside country

As part of our Rhythm Management & Electrophysiology team, you’ll work hand-in-hand with physicians and EP lab staff, providing expert technical and clinical support during cardiac procedures. You’ll be instrumental in the adoption of cutting-edge tools such as 3D Mapping and PFA systems, Radiofrequency Ablation catheters, Diagnostic Catheters, EP recording systems, and Intracardiac Access Sheaths, ensuring their safe and effective use.

We want to meet you if:

• You have experience in electrophysiology, cardiac pacing, or implantable devices.
• You enjoy working in the field, within a hospital setting, advising and supporting healthcare professionals.
• You possess an analytical and problem-solving mindset, with the ability to react precisely in high-pressure clinical environments.
• You are motivated by continuous learning, interdisciplinary collaboration, and the opportunity to directly impact patients' lives.
• You have an ethical, empathetic, and service-oriented approach.

Required Qualifications – MUST:

• English: 90% proficiency.
• Bachelor’s degree in Biomedical Engineering or related field.
• Minimum of 3 years of industry experience in medical device sales, clinical electrophysiology, or equivalent education and experience.
• Strong technical aptitude and the ability to discuss and explain complex product information.
• Availability to travel.
• Cell phone provided as a 24/7 field support tool.
• Based in: Tijuana, Guadalajara, Mérida
  

Preferred Qualifications – Nice to Have:

• Previous experience in Atrial Fibrillation, Cardiac Mapping, or Structural Heart procedures.
• Hands-on experience with 3D cardiac mapping systems.
• Master’s degree in Business or Healthcare.
• Strong communication skills, sense of urgency, patient-centric mindset, teamwork, and results orientation.
  

What you'll find at Boston Scientific:

• A global company recognized for its leadership in medical innovation and its commitment to quality of life.
• A place where talent grows with purpose, driven by transparency, merit, and continuous learning.
• A team that combines technical excellence with a passion for helping others.
• Real opportunities for growth, continuous training, and participation in high-impact global projects.