Service Billing Analyst Contractor jobs at Boston Scientific in Malaysia, Kuala Lumpur

Thailand-Bangkok; Indonesia-Jakarta; Vietnam-Ho Chi Minh

PURPOSES:

• The role is responsible for partnering with Commercial Site OSMs (Office Service Managers), Country Coordinators (CCs) and Employee/Customer Experience Leads for the support and implementation of the facility strategy, including all aspects of real estate portfolio, facilities, environment, health and safety, capital spending and expenses for Boston Scientific in Boston Scientific’s Growth Markets including sites in India, and the ASEAN Countries (Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines)
• The role directly reports to the Senior Manager, APAC Regional Real Estate, EHS
• The role is instrumental in coordinating with diverse stakeholders to support Growth Markets commercial real estate assets, supporting its business objectives, minimizing costs, and providing innovative, efficient, and safe working environments for employees.
• Dedicated to providing facilities that adhere to our global standards and are cost-effective, safe, and valued by Growth Markets organization and employees.

Real Estate:

• Develop and submit the Growth Markets GFMP submission and strategy.
• Manage EH&S initiatives including environmental, health, safety, and security performance initiatives
• Track Site Master Plans (SMP) in Growth Markets, of associated real estate and facilities projects (acquisitions, dispositions, renovations, etc.) in support of the GFMP.
• Evaluate capacity and space utilization at each site through data analysis and communication with appropriate departments and build reports that accurately project future population which input into SMP.
• Tracking of all site leases, ensuring leases for existing and new sites meet BSC objectives and budget and alignment with Global GREFAC for lease management.
• Proactively address lease and contract management including but not limited to; negotiating and managing leases for owned and leased properties, ensuring compliance with lease terms, tracking lease renewals; proposing strategic lease renewals, negotiations and/or terminations.
• Oversee real estate development, acquisition, and disposition in accordance with organizational guidelines and expectations.

Workplace Strategy

• Leverages workplace strategy with input from other functions to promote employee productivity, well-being, and collaboration
• Ensuring all projects are carried out in accordance with the latest BSC Global Design Guidelines
• Leverages space utilization metrics to make informed real estate decisions
• Responsible for VIPs associated to country projects

Capital Projects:

• Proactively reviews Facilities capital budget including partnering with Finance to track actuals, accruals, and variances
• Creates and manages process for cost code alignment
• Adheres to capital request process including CERA execution
• Develops and implements start-up and relocation plans for new facilities and directs projects and renovations of existing facilities as needed.

Facilities Operations:

• Responsible for vendor and contract management for regionally executed projects
• Aligns with Sr. Manager on Soft Services process and supports inputs needed from countries
• Manages in-country “Wheel of Spend” and ensure adherence to BSC standardized costs codes and operational expense reporting
• Act as a liaison with major service contractors, utility contacts, and outsourced vendors.
• Sets priorities, performs forecasting, and allocates the resources needed to complete all preventative and corrective maintenance tasks.

Environment:

• Coordinates with Sr. Manager and Global Green Team to gather all Environment related metrics (i.e. energy, fleet, etc)
• Develops local sustainability programs including metrics and reporting
• Establish/Manages country specific environmental compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified
• Responsible for driving compliance and ensuring completion of any mandatory environmental reporting/programs required in the region
• Support Green Team Initiatives

Health & Safety:

• Facilitate the establishment of all Growth Market Health and Safety compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified.
• Ensure adequate emergency response plans are in place at all sites and adequate training and drills are in place
• Ensure health and safety risk assessments are completed for all office and field-based employees, programs are in please to address any high-risk findings. Assessments and action planning are to be captured in Cority.
• Ensure regulatory/BSC required employee exposure controls and monitoring programs are in place in the countries to protect employees, such as PPE, radiation badging, bloodborne pathogen protections.
• Ensure all health and safety regulatory reporting, such as incidents, accidents, prescribed diseases are reported to the required authorities.
• Ensure scheduled delivery of required EHS incident reporting and metrics to Global EHS using Cority.

REQUIREMENTS:

• Relevant experience in facilities management.
• Relevant experience and proven results in project management and budget management
• Demonstrated high degree of integrity, professionalism, and the ability to establish credibility
• Ability to work independently, highly organized, and self-driven
• Excellent MS application skills (PPTX, Excel, Word, Project, Teams)
• Excellent communication and business in both verbal and written English.
• Bachelor’s degree in relevant field or 8-10 years of industry experience

Key Responsibilities:

• Plan, manage and coordinate all activities related to inventory management for the country.
• Responsible for inventory KPI such as Inventory Days (DIOH), slow moving goods and consignment count coverage.
• Ensure stock accuracy on consignment accounts through execution of consignment count as per count plan and timely reconciliation of count results with sales and customer service.
• Establish and review consignment stock level (PAR level) for consignment accounts on a regular basis.
• Monitor field inventory movement for both long-term and short-term consignment.
• Manage product expiry in the field to minimize inventory scrap.
• Execute consignment inventory strategy to drive field inventory optimization and improve customer service level.
• Work with other supply chain team to streamline processes involving consignment management.

Requirements:

• Bachelor’s degree in Business Administration, Supply Chain / Logistics, or equivalent experience.
• 5+ years of supply chain / logistics experience, preferably focusing on inventory management.
• Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges.
• Critical thinker with good problem-solving skills.
• Minimum intermediate level in MS Excel skill.
• Good written and verbal communication skills.
• Able to work independently and within a team.

Purpose Statement

Key Responsibilities

• Obtaining an understanding of the business areas under review, and the business and compliance risks associated with those areas, in order to develop effective risk-based audit approach
• Developing the project risk assessment for the project plan and scope, documenting project scope and approach, and drafting applicable audit procedures
• Performing various audit procedures to assess the following as it relates to the business areas under review:
  • Adequacy of internal control environment,
  • Efficiency/effectiveness of business processes,
  • Accuracy of financial statements,
  • Compliance with Company policies and procedures and external rules and regulations, and
  • Other areas on an as needed basis
• Assessing the impact/risk associated with any areas of concern identified through the audit process, proposing recommendations to address these risks, working with management to develop appropriate corrective actions, and timely follow-up of audit issues
• Communicating and presenting effectively with business management to ensure clarity regarding audit results and that appropriate action plans are being implemented
• Utilize Tableau data analytics tools to analyze trends, identify key insights and new dashboards that will assist in the audit process
• Developing working relationships with various levels of management, acting as a problem-solving resource, while continuously sharing best practices and areas for improvement
• Proactively identify opportunities where GIA or local operations under review can add value to the Company
• Applying the audit methodology consistently to all engagements and contributing innovative ideas in an effort to continuously improve the methodology
• Ensuring work papers and other deliverables are complete, timely and accurate, presented in a clear and logical manner leading to final conclusions and exceptions
• Collaborate with global GIA team to continuously share best practices and develop effective audit approaches to improve the audit function
• Develop and maintain strong working relationships with key stakeholders across the organization

Key Qualifications

• Bachelor’s degree in Accounting. Professional certifications in CPA, CIA, CRMA, CFE, or CISA preferred
• At least 5 years of progressive Internal Audit experience with a Big Four firm, or combined experience with a large multi-national company
• Demonstrated understanding of the relationship of information systems, internal controls, business processes, SOX controls and the underlying risks
• Knowledge of US GAAP accounting and internal controls; IFRS and SOX is a plus.
• Experience with data analytics and in using Tableau during planning, execution and reporting to optimize coverage and effectiveness is a plus
• Curiosity and passion for applying data analytics techniques to internal audit reviews
• Excellent analytical and problem-solving skills
• Experience with SAP and/or other Enterprise Resource Planning (ERP) systems are desired
• Ability to work independently but also be a strong team player within a team
• Strong project/time management skills with the ability to organize and handle multiple priorities
• Excellent report writing skills with good command of English to present issues accurately in a concise and logical manner
• Strong communication and interpersonal skills to interact with all levels of stakeholders
• Willingness and ability to travel up to 30-40% of the year

Job Responsibilities

• Responsible for business units’ inventory health and be able to propose improvement activities.
• Responsible for customer service and order management activities (including delivery and returns management)
• Responsible for business units’ inventory management including consignment management, ensuring inventory plan is aligned with business plan through analysis of overall business performance.
• Responsible for supply chain related activities for dealers/distributors under the individual’s care.
• Collaborate with commercial team on advance stock requests, consignment and order fulfillment, capital equipment program management while maintaining established service levels.
• Work with dealers/distributors and troubleshoot any queries raised

Key Activities

• Supervise order team and complete the order processing and billing activities in a timely manner
• Manage used and unbilled products to ensure timely billing to customers
• Working with service providers for timely and accurate delivery of products
• Reduction of slow moving or nonmoving inventory to optimize inventory holding
• Coordination of movement of capital equipment
• Gather customer feedback and propose customer improvement actions
• Participate and provide insights in monthly Sales, Inventory and Operations Planning (SIOP) meeting.
• Participate in local/ regional projects on supply chain process improvements
• Supports the team in any Customer Service-related matters.

Job Requirements

• At least5years of working experience insupply chain management preferably in FMCG / Medical equipment / Pharmaceuticals company and experienced in leadership position
• Performance oriented, analytical, and sharp minded
• Excellent interpersonalandcommunication skills
• Excellent administrative and organizational skills
• Demonstrate good leadership skill and a team player
• Familiarity/Literacy with SAP

Qualification

• At least Bachelor’s Degree in supply chain management / Logistics or any relevant degree

Competencies

• Speaks and understands English on a Business level
• Good understanding on supply chain and operational activities including (but not limited to) planning, warehousing, distribution, inventory management, customer fulfillment and import/ export operations
• Able to recognize and handle any complaints proactively
• Proactively add value to business processes including both internal and external customers
• Familiar with basic analytical tools such as spreadsheets and visualization tools
• Good problem-solving skills
• Good presentation skills
• Customer focused
• Ability to work under pressure

Job Responsibilities

• Responsible for business units’ inventory health and be able to propose improvement activities.
• Responsible for customer service and order management activities (including delivery and returns management)
• Responsible for business units’ inventory management including consignment management, ensuring inventory plan is aligned with business plan through analysis of overall business performance.
• Responsible for supply chain related activities for dealers/distributors under the individual’s care.
• Collaborate with commercial team on advance stock requests, consignment and order fulfillment, capital equipment program management while maintaining established service levels.
• Work with dealers/distributors and troubleshoot any queries raised

Key Activities

• Supervise order team and complete the order processing and billing activities in a timely manner
• Manage used and unbilled products to ensure timely billing to customers
• Working with service providers for timely and accurate delivery of products
• Reduction of slow moving or nonmoving inventory to optimize inventory holding
• Coordination of movement of capital equipment
• Gather customer feedback and propose customer improvement actions
• Participate and provide insights in monthly Sales, Inventory and Operations Planning (SIOP) meeting.
• Participate in local/ regional projects on supply chain process improvements
• Supports the team in any Customer Service-related matters.

Job Requirements

• At least5years of working experience insupply chain management preferably in FMCG / Medical equipment / Pharmaceuticals company and experienced in leadership position
• Performance oriented, analytical, and sharp minded
• Excellent interpersonalandcommunication skills
• Excellent administrative and organizational skills
• Demonstrate good leadership skill and a team player
• Familiarity/Literacy with SAP

Qualification

• At least Bachelor’s Degree in supply chain management / Logistics or any relevant degree

Competencies

• Speaks and understands English on a Business level
• Good understanding on supply chain and operational activities including (but not limited to) planning, warehousing, distribution, inventory management, customer fulfillment and import/ export operations
• Able to recognize and handle any complaints proactively
• Proactively add value to business processes including both internal and external customers
• Familiar with basic analytical tools such as spreadsheets and visualization tools
• Good problem-solving skills
• Good presentation skills
• Customer focused
• Ability to work under pressure

Key Responsibilities

• Administer service contract opportunities and collaborate with the sales team to increase local contract adoption.
• Manage contract warranties and service contracts in our Service Management System.
• Analyze and report warranty conversion rates and contract renewal rates to CETS and the business team.
• Engage with the business team on opportunities for warranty conversion and contract renewal.
• Support processing of service contracts and billable services.

Requirements

• Diploma or degree holder with at minimum of 5 years of relevant experience
• At least 3 years of experience in order processing and contract management administration
• Proficiency in SAP Order Processing is preferred
• Fluent in written and spoken English.
• Good communication skills, customer-oriented, independent, and self-motivated.
• Positive working attitude with a pleasant personality
• Resilient and able to adapt to a fast-paced environment

Key Responsibilities

• Partner with relevant project teams to provide business and process requirements for new systems or system enhancements.
• Support development and implementation of process improvement strategies to meet business goal.
• Support country teams in planning and execution of process improvement projects.
• Monitor process performance and key supply chain metrics.
• Work with supply chain leadership team to define short-term and long-term objectives.
• Support project and project prioritization on ASEAN level.
• Drive goal alignment in ASEAN supply chain team.
• Ensure the operational activities are following regulatory, quality, and financial policies.
• Foster team dynamics and close collaboration among various functions to deliver business results.

Requirements

• 5+ years’ experience in supply chain management preferably in FMCG / Medical equipment / Pharmaceuticals company.
• Performance oriented, analytical, and sharp minded
• Excellent written and verbal communication skills to interact with all levels.
• Excellent administrative and organizational skills
• Ability to solve problems and work independently and collaboratively with teams across geographies.
• Ability to work effectively in a fast-paced, dynamic, and changing environment.