Facilities Office Service Manager Growth Markets jobs at Boston Scientific in Malaysia, Kuala Lumpur

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for overall Supply Chain KPIs within the country
• Responsible for overall customer service and order management activities, ensuring timely revenue recognition by financial cut-off.
• Responsible for country inventory management, ensuring inventory plan is aligned with business plan.
• Responsible for 3PL management, ensuring all warehousing and distribution activities meet the agreed SLA.
• Responsible for channel partner/ Commission agent engagement in the country, including on-boarding activities, contract management, and business reviews along with commercial team
• Collaborate with commercial team on route-to-market activities, including new product launches, consignment and order fulfillment process setup, capital equipment program management, and service level expectation setting with customers
• Manage import/ export activities on trade and non-trade items by collaborating with appointed freight forwarders.
• Ensure the operational activities are following regulatory, quality, and financial policies.
• Lead and drive regional and local initiatives to drive process excellence within the country.
• Foster team dynamics and close collaboration among various functions to deliver business results

Key Activities

• Maintain optimum inventory levels to meet the planned DIOH (Days Inventory on Hand) targets.
• Planning and control departmental expense and country inventory level
• Reduction of slow moving or nonmoving inventory to optimize inventory reserves.
• New product launch planning with sales teams
• Support customer service to complete the order processing in time
• Working with service providers for timely and accurate delivery of products
• Warehouse Management in line with Quality objectives.
• Drive process improvements to improve operational efficiencies.
• Consolidate customer feedbacks and drive customer improvement actions
• Demand and supply planning alignment with Regional Demand Planner in monthly Sales, Inventory and Operations Planning (SIOP) meeting.
• 3PL governance and KPIs assessment and improvements
• Improve field inventory accuracy and maintain compliance
• Regular PAR level review and inventory maintenance at hospital locations

Requirements for this position

• At least 7 years of working experience in supply chain management preferably in FMCG / Medical equipment / Pharmaceuticals company and experienced in leadership position
• Performance oriented, analytical, and sharp minded
• Excellent interpersonal and communication skills
• Excellent administrative and organizational skills
• Demonstrate good leadership skill and a team player
• Experience in using SAP will be added advantage.

Qualification:

• At least Bachelor’s Degree in supply chain management / Logistics or any relevant degree
• MBA/ APICS certification is preferred

Competencies:

• Speaks and understands English on a Business level
• Good understanding on supply chain and operational activities including (but not limited to) planning, warehousing, distribution, inventory management, customer fulfillment and import/ export operations
• Understands basic finance and comfortable with P&L review would be added advantage
• Able to recognize and handle any reconciliation issues proactively
• Proactively add value to business processes including both internal and external customers
• Familiar with basic analytical tools such as spreadsheets and visualization tools
• Good problem-solving skills
• Good presentation skills
• Customer focused
• Ability to work under pressure

Purpose Statement:

Responsible for ensuring that internal controls over financial reporting are being adhered to in compliance with corporate/local laws and regulations. Puts an emphasis on developing and enforcing financial policies to mitigate accounting risks and other controllership issues

• Ensure region-wide compliance with financial policies aligned with corporate standards.

• Lead readiness efforts for internal and external audits (e.g. GIA, SOX, statutory).

• Oversee the implementation, enforcement, and documentation of internal controls, in line with SOX 404 requirements.

• Conduct in-country control reviews; identify and remediate control weaknesses.

• Support the development, update, and enforcement of finance policies and procedures.

• Act as the primary liaison with GIA and external/internal auditors.

• Promote a strong internal audit and review culture to ensure financial statement integrity.

• Drive timely implementation of audit findings and corrective action plans.

• Ensure countries maintain audit readiness for annual internal control reviews.

• Collaborate with Country Controllers to optimize finance processes and system usage.

• Provide expert guidance on resolving internal control and financial issues.

• Champion financial compliance initiatives (GIA, SOX, statutory, monthly closing).

• Coordinate approvals for statutory financials and management reports.

• Represent the International Region on corporate task forces and compliance initiatives.

• Partner with Legal, Corporate Security, and other departments on special assignments.

• Support ad-hoc internal control reviews across the region.

• Coordinate quarterly SOX 302 certification and reporting.

• Serve as a confidential channel for reporting financial improprieties.

• Provide input to the Quality Committee regarding finance-specific local issues and cross-country regulatory challenges.

• Promote the development of controllership skills, tools, and ethical compliance.

• Ensure awareness and adoption of relevant SOPs, policies, and standards

7. Quality Systems Responsibilities

• Demonstrate a commitment to patient safety and product quality by maintaining compliance with the Quality Policy and relevant procedures.

• For managerial roles: ensure resource allocation (personnel, tools, training) to support Quality System compliance.

Qualification:

• Bachelor’s degree in Accounting, Finance, or Business is a minimum.

• CPA, CA, CIA, CISA, or similar professional certification is strongly preferred.

• Minimum 10 years of progressive experience in Internal controls, audit, or financial compliance
• Preferably within a multinational corporation (MNC) and prior Big 4 audit firm
• Regional experience in multi-country financial environments especially across international regions
• Knowledge of SOX regulations and experience working in SOX-compliant organizations.
• Strong understanding of governance, risk, and compliance (GRC) tools.
• Medical Device industry is a plus but not a must

Thailand-Bangkok; Indonesia-Jakarta; Vietnam-Ho Chi Minh

PURPOSES:

• The role is responsible for partnering with Commercial Site OSMs (Office Service Managers), Country Coordinators (CCs) and Employee/Customer Experience Leads for the support and implementation of the facility strategy, including all aspects of real estate portfolio, facilities, environment, health and safety, capital spending and expenses for Boston Scientific in Boston Scientific’s Growth Markets including sites in India, and the ASEAN Countries (Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines)
• The role directly reports to the Senior Manager, APAC Regional Real Estate, EHS
• The role is instrumental in coordinating with diverse stakeholders to support Growth Markets commercial real estate assets, supporting its business objectives, minimizing costs, and providing innovative, efficient, and safe working environments for employees.
• Dedicated to providing facilities that adhere to our global standards and are cost-effective, safe, and valued by Growth Markets organization and employees.

Real Estate:

• Develop and submit the Growth Markets GFMP submission and strategy.
• Manage EH&S initiatives including environmental, health, safety, and security performance initiatives
• Track Site Master Plans (SMP) in Growth Markets, of associated real estate and facilities projects (acquisitions, dispositions, renovations, etc.) in support of the GFMP.
• Evaluate capacity and space utilization at each site through data analysis and communication with appropriate departments and build reports that accurately project future population which input into SMP.
• Tracking of all site leases, ensuring leases for existing and new sites meet BSC objectives and budget and alignment with Global GREFAC for lease management.
• Proactively address lease and contract management including but not limited to; negotiating and managing leases for owned and leased properties, ensuring compliance with lease terms, tracking lease renewals; proposing strategic lease renewals, negotiations and/or terminations.
• Oversee real estate development, acquisition, and disposition in accordance with organizational guidelines and expectations.

Workplace Strategy

• Leverages workplace strategy with input from other functions to promote employee productivity, well-being, and collaboration
• Ensuring all projects are carried out in accordance with the latest BSC Global Design Guidelines
• Leverages space utilization metrics to make informed real estate decisions
• Responsible for VIPs associated to country projects

Capital Projects:

• Proactively reviews Facilities capital budget including partnering with Finance to track actuals, accruals, and variances
• Creates and manages process for cost code alignment
• Adheres to capital request process including CERA execution
• Develops and implements start-up and relocation plans for new facilities and directs projects and renovations of existing facilities as needed.

Facilities Operations:

• Responsible for vendor and contract management for regionally executed projects
• Aligns with Sr. Manager on Soft Services process and supports inputs needed from countries
• Manages in-country “Wheel of Spend” and ensure adherence to BSC standardized costs codes and operational expense reporting
• Act as a liaison with major service contractors, utility contacts, and outsourced vendors.
• Sets priorities, performs forecasting, and allocates the resources needed to complete all preventative and corrective maintenance tasks.

Environment:

• Coordinates with Sr. Manager and Global Green Team to gather all Environment related metrics (i.e. energy, fleet, etc)
• Develops local sustainability programs including metrics and reporting
• Establish/Manages country specific environmental compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified
• Responsible for driving compliance and ensuring completion of any mandatory environmental reporting/programs required in the region
• Support Green Team Initiatives

Health & Safety:

• Facilitate the establishment of all Growth Market Health and Safety compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified.
• Ensure adequate emergency response plans are in place at all sites and adequate training and drills are in place
• Ensure health and safety risk assessments are completed for all office and field-based employees, programs are in please to address any high-risk findings. Assessments and action planning are to be captured in Cority.
• Ensure regulatory/BSC required employee exposure controls and monitoring programs are in place in the countries to protect employees, such as PPE, radiation badging, bloodborne pathogen protections.
• Ensure all health and safety regulatory reporting, such as incidents, accidents, prescribed diseases are reported to the required authorities.
• Ensure scheduled delivery of required EHS incident reporting and metrics to Global EHS using Cority.

REQUIREMENTS:

• Relevant experience in facilities management.
• Relevant experience and proven results in project management and budget management
• Demonstrated high degree of integrity, professionalism, and the ability to establish credibility
• Ability to work independently, highly organized, and self-driven
• Excellent MS application skills (PPTX, Excel, Word, Project, Teams)
• Excellent communication and business in both verbal and written English.
• Bachelor’s degree in relevant field or 8-10 years of industry experience

Responsibilities

• Develop further as professional sales rep by acquiring working knowledge, product knowledge, and clinical & professional selling techniques.
• Visit existing customers and/or potential customers on a regular and planned basis to promote products and services; execute marketing and promotional activities to achieve monthly, quarterly and yearly sales targets.
• Plan and develop the market strategies for promotion on existing and new products according with divisional goals and objectives.
• Provide ongoing technical training and knowledge exchange with customers through scheduled continuous medical education (CME).
• Must be willing to enter and provide case support in the Operating Theatres (OT) and Interventional Cardiac Lab (ICL).
• Able to handle professionally variety of issues, objections and complaints (if any) from relevant stakeholders, in timely manner.
• Closely monitor consignment stocks and practises good management of inventories for sales optimization and prevention of variances/discrepancies.
• Cultivate wide range of business relationships with hospital management, purchasing department and hospital staff.
• Supports team members by setting an example, coaching and providing feedback and guidance.
• May lead small projects or project steps with manageable risks and resource requirements.
• Must be able to attend all meetings, conferences and exhibitions as required.
• Good general knowledge in medical device industry (BSC and competitors) and in-depth product knowledge upon confirmation.

Key Skills & Experiences

• Degree holder preferably in medical-related field
• At least 3 years in the medical industry, preferably in medical devices
• Must be fluent in English and Malay languages, other languages is an added advantage.
• A team player and able to work harmoniously with all BSC employees.
• To represent Boston Scientific values and integrity

1. Sales & Marketing

• Visits existing and potential customers (e.g., physicians, physician office groups at hospitals) on a regular and planned basis to identify their clinical needs, goals, and constraints related to patient care and to discuss and promote our products and services to achieve monthly, quarterly and year sales targets as agreed with Manager.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales
• Develops relationships and cultivates wide range of business relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Manages existing and acquire new customers in assigned territories under general supervision of the Manager.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• Facilitate sales operation activities.

2. Clinical Support

• Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for EP systems and catheters.
• Attends cases in labs of hospital accounts for case support and development efforts of our capital systems and their components.
• Educates customers and internal BSC employees on the merits and proper clinical usage of our products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all abreast of the latest product and technology developments for Rhythmia system.
• Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions or working with other related personnel to develop optimal solutions.
• Providing initial and continuous, as needed, training and feedback for development team and sales representatives (as appropriate) on our EP systems, development process, products and features, and procedures.
• Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape.
• Will be required to develop / maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape.
• Will be required to travel occasionally depending on area coverage and training needs.

Job Requirements:

• Minimum bachelor’s degree in engineering/ biomedical/ biomedical engineering or any medical-related field.
• Minimum 5 years as an experienced and independent in the area of specialties
• Experience and familiar with EP, CRM or cardiovascular technologies will be advantageous.
• Familiarity in local speaking language like Malay. However, sufficiency in English speaking is a must.
• Candidate must be proactive and has a strong willingness to learn.
• Excellent teamwork skill.

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

• Responsible for providing continuous tools and education to self and team members to ensure up to date industry, competitor and product knowledge;
• Maintains knowledge of the industry and the competition continually seeking information from physicians, suppliers, and others to challenge, modify and prioritize regional strategies;
• Collects data from their region on competitor's sales tactics and prepares the team to counter them and keeps the marketing organization aware; Maintains awareness of industry trends and their impact on local /regional sales activities.

• Visit customers and / or potential customers of Boston Scientific on a regular and planned basis to promote products and services to achieve monthly, quarterly and yearly revenue targets, as agreed with BUM and Country Director

• Monitors own and team member's sales performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of region management;
• Assists sales support/marketing staff members in activities such as sales promotion, training or market research in planning and executing special projects;
• Ensures the effective implementation of representative customer records, key contacts, reports and company policies;
• Develops and executes sales strategies and activities in conjunction with the BUM and Country Director;
• Plans and controls expenses to ensure sales objectives are met within budget;
• Integrates individual territory plans and account profiles into a broader regional sales plan and coaches sales team accordingly, in consultation with the BUM and Country Director; Conducts quarterly sales reviews with team and manager, adjusts strategies in accordance with Country requirements;
• Participates in cross-functional and cross-divisional communication and team-work meetings;
• As interface to Clients and Customer Service has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors - Drive as needed to support and facilitate any field corrective action related his/her scope;
• Participates in driving quality awareness in every employee, while guiding the local organization towards improved performance and customer oriented initiatives;
• Clinical Excellence: Is up to date and knows how to read and interpret clinical studies and data and is competent discussion partner to doctors; Maintains the skills and knowledge to sell the entire product line to all applicable buying influences and can

• As interface to Clients and Customer Service has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors; Drive as needed to support and facilitate any field corrective action related his/her scope; Ensures that all products and advertisement have been through the appropriate approval processes, prior to sharing or publishing (LAR).

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

• Responsible for providing continuous tools and education to self and team members to ensure up to date industry, competitor and product knowledge;
• Maintains knowledge of the industry and the competition continually seeking information from physicians, suppliers, and others to challenge, modify and prioritize regional strategies;
• Collects data from their region on competitor's sales tactics and prepares the team to counter them and keeps the marketing organization aware; Maintains awareness of industry trends and their impact on local /regional sales activities.

• Visit customers and / or potential customers of Boston Scientific on a regular and planned basis to promote products and services to achieve monthly, quarterly and yearly revenue targets, as agreed with BUM and Country Director

• Monitors own and team member's sales performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of region management;
• Assists sales support/marketing staff members in activities such as sales promotion, training or market research in planning and executing special projects;
• Ensures the effective implementation of representative customer records, key contacts, reports and company policies;
• Develops and executes sales strategies and activities in conjunction with theBUM and Country Director;
• Plans and controls expenses to ensure sales objectives are met within budget;
• Integrates individual territory plans and account profiles into a broader regional sales plan and coaches sales team accordingly, in consultation with theBUM and Country Director; Conducts quarterly sales reviews with team and manager, adjusts strategies in accordance with Country requirements;
• Participates in cross-functional and cross-divisional communication and team-work meetings;
• As interface to Clients and Customer Service has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors - Drive as needed to support and facilitate any field corrective action related his/her scope;
• Participates in driving quality awareness in every employee, while guiding the local organization towards improved performance and customer oriented initiatives;
• Clinical Excellence: Is up to date and knows how to read and interpret clinical studies and data and is competent discussion partner to doctors; Maintains the skills and knowledge to sell the entire product line to all applicable buying influences and can

• As interface to Clients and Customer Service has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors; Drive as needed to support and facilitate any field corrective action related his/her scope; Ensures that all products and advertisement have been through the appropriate approval processes, prior to sharing or publishing (LAR).