Jobs at Boston Scientific in Malaysia

Key Responsibilities

• Demonstrates basic technical expertise on process/product technologies to support design, optimization, validation and troubleshooting of those technologies.
• Under supervisory direction, provides input to Equipment engineering or external equipment/tooling or material vendors in the selection, design & development of new (or upgrades to existing) equipment, tooling and materials.
• Demonstrates good working knowledge of DFSS/DMAIC tools and, with mentor assistance, applies these tools in the characterization, optimization and troubleshooting of process equipment and technology performance.
• Supports the development and execution of experimentation and testing to enable characterisation, optimization and troubleshooting of processes and equipment. and summarizes, analyses and draws conclusions from test results leading to effective technical resolution.
• Supports the introduction of new processes, equipment and materials including installation, calibration, EHS assessment debug, and all associated process and quality system documentation requirements including technical and process work instructions.
• With mentor assistance demonstrates good working knowledge and application of Lean methodologies, and process improvement tools to assist in identification and elimination of "waste" process steps and development of efficient, cost effective equipment and processes.
• With mentor assistance demonstrates good working knowledge and application of Process and equipment validation techniques, PFMEA’s, and associated regulatory requirements and applies this knowledge in the support of efficient & timely validation of equipment and processes.
• Under supervision supports the writing and release of process validation documentation including FMEA's, Validation Plans, protocols and reports.
• Under supervision, supports execution and documentation of validation builds, co-ordinates testing of validation units and compiles, analyses and reports on the validation results.
• With mentor assistance ensures compliance with all the regulations governing the quality systems.
• For individual who is assigned calibration engineering role only:
• Provide equipment calibration services necessary to meet company objectives, while assuring measurement traceability to nationally recognized equipment calibration standards and practices.
• Supporting Technical SME for Calibration group and for internal and external Audit
• Competent on Calibration Management System
• Perform calibration functions and sets day to day function for calibration group
• Supports the research and acquisition of new standards and other capital equipment, providing detailed justifications and cost analysis as required.
• Develops technical engineering reports and calibration procedures and trains department technicians on new calibration procedures.
• Provides support and guidance to calibration technicians in performing moderately complex equipment calibrations.
• Supports calibration lab needs regarding such issues as environmental control and new technologies.
• Supports Senior Metrology Engineer and Management to develop the department fiscal year budgets.
• Communicates with the Operations ME function on calibration status.
• Build Quality into all aspects of work by maintaining compliance to all quality requirements
• Drive “Standard Work” in all aspect of Calibration activity.

Requirements

• Minimum Degree in Engineering
• 5-10 years of experience in manufacturing / process engineering. Prior experience in the medical device industry is preferred.
• Required skills: Problem Solving, analytical skill, project management, critical thinking, NPI, people leadership
• Experience in product transfer will be added advantage.

About the role:

Field Sales Manager AFIB

Sales & Marketing

• Visits existing and potential customers (e.g., physicians, physician office groups at hospitals) on a regular and planned basis to identify their clinical needs, goals, and constraints related to patient care and to discuss and promote our products and services to achieve monthly, quarterly and year sales targets as agreed with Manager.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales
• Develops relationships and cultivates wide range of business relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
  Manages existing and acquire new customers in assigned territories under general supervision of the Manager.
  Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• Facilitate sales operation activities.

Clinical Support

• Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting,system/software development for EP systems and catheters.
  Attends cases in labs of hospital accounts for case support and development efforts of our capitalsystems and their components.
• Educates customers and internal BSC employees on the merits and proper clinical usage of ourproducts by giving presentations and demonstrations using a wide variety of formats andplatforms (e.g., slides, transparencies, manuals) to keep all abreast of the latest product andtechnology developments for Rhythmia system.
• Responds to customer needs and complaints regarding products and services by developingcreative and feasible solutions or working with other related personnel to develop optimal
  solutions.
• Providing initial and continuous, as needed, training and feedback for development team andsales representatives (as appropriate) on our EP systems, development process, products andfeatures, and procedures.
• Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablationcomponents, technical knowledge of EP technology, advancements, and business landscape.
• Will be required to develop / maintain advanced clinical knowledge of cardiac ablation, cardiacablation components, technical knowledge of EP technology, advancements, and businesslandscape.
• Will be required to travel occasionally depending on area coverage and training needs.

Job Requirements:

• Minimum bachelor’s degree in engineering/ biomedical/ biomedical engineering or any medicalrelated field.
• Minimum 2 years as an experienced and independent in the area of specialties
• Experience and familiar with EP, CRM or cardiovascular technologies will be advantageous.
• Familiarity in local speaking language like Malay. However, sufficiency in English speaking is amust.
• Candidate must be proactive and has a strong willingness to learn.
• Excellent teamwork skill.

Key Responsibilities

• Collaborates with cross-functional teams to lead and/or support the organization of events and meetings, while following established guidelines, processes, and tools
• Communicates proactively to all levels of management and stakeholders. Ability to handle senior Key Opinion Leader (KOL) communication individually
• In all actions with HCPs, demonstrates a primary commitment to compliant behavior with documented processes and procedures in case of audits
• Fosters strong relationships with key customers, both internal and external
• Serves as a liaison and event resource for initiatives and can communicate clearly and directly to the Senior Leadership when required on activities and progress
• Able to collaborate with identified vendors to ensure that initiatives meet objectives
• Directs and initiates solutions in support of continuous improvement
• Defines, tracks, and maintains budgets. Ensures cost-saving measures and spending within allocated amount. Ability to work resourcefully within budgets
• Maintains and enhances knowledge of meetings, events and tradeshow industry trends and best-in-class practices as related to responsibilities
• Manages and ensures consistency in the Boston Scientific brand

Key Qualifications

• Minimum 5 years of relevant experience
• At least a degree or equivalent
• Familiarity and work experience with markets in the Asia Pacific region. Fluency in an additional language in the Asia Pacific region would be an advantage
• Experience in a corporate environment managing meetings, events and tradeshows. Healthcare experience preferred to understand strict compliance rules
• Strong vendor management skills to be able to deliver projects on deadline and to budget
• High level strategic knowledge of event management software web registration and experience of working on learning platforms required
• Must have demonstrated ability to develop and maintain strong relationships with stakeholders. Good communication skills and ability to use diplomacy and tact to diffuse high tension situations, particularly external contacts/vendors
• Strong communication and multitasking abilities, preference to candidates who can hit the ground running. Ability to guide and mentor junior and in-country teams on processes and documentation
• Ability to work independently and collaboratively to meet deadlines and prepare materials with a high degree of accuracy
• Highly organized, proactive, resourceful, energetic, creative and problem-solving thinker, able to exercise sound judgment
• Ability and flexibility to travel to provide onsite support as required

Responsibilities

• Develop further as professional sales rep by acquiring working knowledge, product knowledge, and clinical & professional selling techniques.
• Visit existing customers and/or potential customers on a regular and planned basis to promote products and services; execute marketing and promotional activities to achieve monthly, quarterly and yearly sales targets.
• Plan and develop the market strategies for promotion on existing and new products according with divisional goals and objectives.
• Provide ongoing technical training and knowledge exchange with customers through scheduled continuous medical education (CME).
• Must be willing to enter and provide case support in the Operating Theatres (OT) and Interventional Cardiac Lab (ICL).
• Able to handle professionally variety of issues, objections and complaints (if any) from relevant stakeholders, in timely manner.
• Closely monitor consignment stocks and practises good management of inventories for sales optimization and prevention of variances/discrepancies.
• Cultivate wide range of business relationships with hospital management, purchasing department and hospital staff.
• Supports team members by setting an example, coaching and providing feedback and guidance.
• May lead small projects or project steps with manageable risks and resource requirements.
• Must be able to attend all meetings, conferences and exhibitions as required.
• Good general knowledge in medical device industry (BSC and competitors) and in-depth product knowledge upon confirmation.

Key Skills & Experiences

• Degree holder preferably in medical-related field
• At least 3 years in the medical industry, preferably in medical devices
• Must be fluent in English and Malay languages, other languages is an added advantage.
• A team player and able to work harmoniously with all BSC employees.
• To represent Boston Scientific values and integrity

Purpose Statement:

The successful candidate will work under minimal supervision on the development of robust, capable, cost effective & safe manufacturing processes, equipment, materials and products and supports efficient and effective transfer of new products & processes into commercial production. This level position requires an extensive knowledge base and a high degree of independence.

Key Responsibilities:

• Demonstrates extensive technical expertise (SME) on product / process technologies to develop solution for design improvement, optimisation, validation and troubleshooting of those technologies.

• Collaborate through developed networks (both internal & external) in assisting engineering teams in the selection, design & development of new product, processes, equipment, tooling and materials.

• Develop / lead the execution of experimentation and testing to enable characterisation, optimization and troubleshooting of processes and equipment; summarises, analyses and draws conclusions leading to effective technical resolution & communication to wider technical community.

• Coordinates/directs the introduction of new processes, equipment and materials including installation, calibration, EHS assessment debug, and all associated process and quality system documentation requirements including technical and process work instructions.

• Lead / support continuous improvement activity – through effective application of Six Sigma & Lean methodologies to assist in the characterization, optimization, troubleshooting and development of efficient, cost effective equipment and processes.

• Supports execution and documentation of validation builds, co-ordinates testing of validation units and compiles, analyses and reports on the validation results.

• Travel to other sites / vendors as part of technology development & transfer activities.

• Train/Coach peers on the technical aspects of their job; Trains production trainers/operators/manufacturing technicians on new processes.

• Provides floor support for new product builds (e.g., troubleshoots equipment and manufacturing problems).

Requirements:

• Candidate must possess at least a Diploma/ Degree in Engineering, Science or equivalent.

• At least 5 years working experience in Manufacturing environment.

• Prefer candidate with Photonic/ fiber optic background.

• Required skill(s): Equipment Troubleshooting, Problem Solving
  Process Improvement, and Lean Six Sigma.

• Required language(s): Bahasa Malaysia, English.

• 2 full time positions available.

Key Responsibilities:

• Provide support to the validation department in regards to decisions on what systems require validation as well as support the validation/remediation of software installed in the company, maintain the change control of the software and provide guidance in IQ creation and execution.

• Identify areas that may require software validation and advice system owners about validation requirements.

• Analyze areas for improvement and recommend/advice about software solutions

• Maintain procedures related to Software Validation.

Job Requirements:

• Degree in Engineering / Science

• At least 2 years experience in Equipment installation qualification, software validation/ process validation

• Required skills: Basic statistical skills, Minitab, Problem solving

Purpose Statement

The QA Specialist I, APAC will perform a variety of Quality Assurance (QA) activities for the APAC countries to ensure compliance to internal procedure in accordance with Boston Scientific (BSC) Quality Systems. This includes developing, establishing, executing and maintaining quality systems and practices which meets BSC, customer and regulatory requirements.

Key Responsibilities

• Member of the Center of Excellence (CoE) for centralized quality activities and processes
• Executes day-to-day activities for the centralized quality processes such as document review, data verification and process tracking
• Maintain trackers, dashboards and reports to ensure accuracy and timeliness of information
• Assure the development and execution of streamlined centralized quality processes
• Support cross-country QA processes by ensuring data and documentation are aligned
• Participate in improvement initiatives as assigned, contributing to project activities in support of standardization and efficiency goals
• Act as the point of contact on requests from affiliates, supporting and providing the required data or information
• May support SME and Manager in maintaining high level of control of the quality processes
• Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues
• Perform collection, analysis, and trending of quality indicator data in support of management review and/or goals and objectives

Key Qualifications

• At least a Bachelor’s degree in any engineering or equivalent field
• 1-2 years of experience in Quality, Regulatory, or related function, preferably in medical devices or regulated industry
• Basic understanding of quality systems, procedures and documentation
• Good organizational and communication skills, ability to interact with regional stakeholders
• Proficiency in Microsoft Excel, Microsoft Word, Microsoft Visio and Microsoft Point
• Language requirements: Proficiency in English, Bahasa Malaysia and Chinese (written and spoken) is required to manage documentation and communication across APAC countries