Senior People Partner Apac jobs at Boston Scientific in Indonesia, Jakarta Special Capital Region

Channel Partner/Distributor Identification and Onboarding

• CP Identification: Identify channel partners (CP) for Indonesia to expand market reach. CP includes distributors, dealers, sales and commission agents. Develop and manage comprehensive onboarding processes to adequately train and equip new partners.
• CP Onboarding & Contracting: Develop and manage comprehensive onboarding processes. Ensure global CP requirements and database are maintained on time and accurately according to related SOPs. This includes CP onboarding, renewals and termination. Negotiate terms, pricing, and performance targets etc with CP.

Channel Strategy Development

• Define and implement channel strategies aligned with company growth objectives.
• Identify new distribution avenues and evaluate potential new channels.
• Collaborate with CP and regional teams to create strategy to grow and develop the market in Indonesia

Relationship Management

Building and maintaining strong relationships with Channel partners and key personnel to ensure loyalty and maximize sales opportunities by providing ongoing support. Addressing any concerns or issues they may have promptly and effectively.

• Facilitate communication and negotiations between BSC and CP for business and non-business matters include any conflict resolution.
• Coross functional collaboration with internal (Country & Regional) teams, including sales, marketing, Finance, Compliance, and Supply chain for country strategies.

Compliance, Training and Development

• Ensuring that dealerships comply with all relevant laws, regulations, and company policies. This may include monitoring adherence to contractual agreements, conducting audits, and providing guidance on legal and regulatory requirements.
• Providing training and support to channel partners to ensure they understand the companies policies and operational processes. This may involve conducting workshops, seminars, or providing training in person or virtual.
• Elevate Channel Partner’s sales force effectiveness in partnership with respective L&D manager

Reporting analytics & System management

• Implementing and management of DMS (Distributor Management system) to capture and utilize advanced analytics to optimize and pursue business opportunities with local teams and CPs.
• Facilitate audit & monitoring activities involving Channel Partners to ensure data accuracy and compliance of secondary data.
• Gathering and analysis of business information from channel partners including in-hospital sales and inventories.
• Coordinate and help CP work on their forecast to minimize back-orders and service level hits
• Design & implement CPs score card and ranking w.r.t performance, risks and effectiveness

Continuous Improvement

• Stay informed about industry trends, market dynamics, and competitor activities to identify new opportunities and best practices. Proactively seek feedback from distributors and channel partners to identify areas for improvement and implement corrective actions as needed. Work closely with cross-functional teams to streamline processes, optimize resources, and enhance overall efficiency.

Job Requirements

• 8+ years of experience in Medical Device industry or broader Healthcare Industry/FMCG
• MBA / Post graduate degree in any field preferably business management / administration, marketing
• Experience in managing channel Partners.
• Experience in stakeholder management and project management
• Good communication, presentation, and interpersonal skills.
• Results oriented with the ability to work independently and collaboratively in a fast-paced environment.
• Analytical mindset with proficiency in data analysis and reporting tools
• Self-motivated – Motivating and inspiring others
• Flexible, adaptable but focused and persistent
• Open to travel in and outside country

Reporting to :HR Director

Jakarta, Indonesia

People Services

• Responsible for providing HR guidance/consultation to client group(s) in most of the following areas: competency development, talent management, employment law compliance, employee relations, employee engagement, change management and process improvement.
• Coaches and consults with people leaders on performance management, development, team morale, employee relations and organization effectiveness, helping to determine root causes and recommending appropriate next steps.
• Provide guidance and direction to people leaders to ensure consistent, equal and fair treatment of all employees. Provide consultation to people leaders to ensure the consistent application of and adherence to company policies and procedures.
• Establishes and cultivates internal relationships with key stakeholders such as HR Centers of Excellence (CoE), HR Business Partners and/or broader HR Operations team to drive consistencies and execute initiatives to support the business.
• Present, train and/or facilitate workforce development programs as relevant. Support communication on and utilization of performance management tools & processes and compensation & rewards programs.
• Introduce, lead and influence change management initiatives with people leaders to address issues that will enhance overall performance and build the overall human capital capability of the organization.
• Conduct and manage investigation of complaints and concerns that could result in legal ramifications; assess the severity, involve appropriate individuals and facilitate appropriate action based on policy and practice.

Country/Site HR (Indonesia & Philippines)

• Partner with HRBP in implementing solutions related to culture and talent
• Share feedback on regional/global policies to ensure local needs and legislative requirements are met
• Partner with CoEs to leverage existing programs/practices to solve for emerging business needs and reduce siloed/customized local solutions wherever possible
• Share country feedback with HRBPs as appropriate to enable solutioning (e.g. non-compete regulations)
• Focus on harmonization and standardization of HR approaches/processes; implement and champion global HR solutions
• Support legislation and employment changes as required by law
• Coordinate with Payroll team to ensure timely monthly payroll submission to external payroll vendor
• Serve as the primary liaison between the company and the local Labor Bureau/Ministry, ensuring timely communication and compliance with all regulatory requirements. Manage labor inspections and facilitate the submission of required employment documentation as needed.
• Maintain and ensure location specific Handbook/Policies as required by law is kept up-to-date and in compliance with the local law
• Where applicable, fronts audits for areas covering HR related topics.

Qualifications & Job Requirements:

• Bachelor’s degree in business, HR or related discipline
• Minimum 5 years of HR generalist work experience in an MNC environment; at least 10 years of total work experience in HR. Experience with company culture initiatives, employee benefits, and HR-related tax matters is preferred.
• Strong proficiency in both the English and Bahasa Indonesia required; additional proficiency in Tagalog will be highly advantageous but not mandatory
• Prior experience in pharmaceutical, medical device and/or healthcare related industries will be highly preferred
• Strong knowledge of Indonesian employment legislation
• Trustworthy and reliable with high level of integrity; able to keep confidence and engage the right people at the right time
• Effective communication skills that balance business and employee needs
• Resilient and Adaptable. Comfortable working with ambiguity, open-minded and possess agility to adapt and refine approaches to thrive in an evolving environment
• Strong drive for results. Is hands-on with strong follow up skills; possess a healthy sense of urgency
• Technologically savvy; possesses strong technological skills in Microsoft Office applications and technology/portals commonly used in HR

Channel Partner/Distributor Identification and Onboarding

• CP Identification: Identify channel partners (CP) for Indonesia to expand market reach. CP includes distributors, dealers, sales and commission agents. Develop and manage comprehensive onboarding processes to adequately train and equip new partners.
• CP Onboarding & Contracting: Develop and manage comprehensive onboarding processes. Ensure global CP requirements and database are maintained on time and accurately according to related SOPs. This includes CP onboarding, renewals and termination. Negotiate terms, pricing, and performance targets etc with CP.

Channel Strategy Development

• Define and implement channel strategies aligned with company growth objectives.
• Identify new distribution avenues and evaluate potential new channels.
• Collaborate with CP and regional teams to create strategy to grow and develop the market in Indonesia

Relationship Management

Building and maintaining strong relationships with Channel partners and key personnel to ensure loyalty and maximize sales opportunities by providing ongoing support. Addressing any concerns or issues they may have promptly and effectively.

• Facilitate communication and negotiations between BSC and CP for business and non-business matters include any conflict resolution.
• Coross functional collaboration with internal (Country & Regional) teams, including sales, marketing, Finance, Compliance, and Supply chain for country strategies.

Compliance, Training and Development

• Ensuring that dealerships comply with all relevant laws, regulations, and company policies. This may include monitoring adherence to contractual agreements, conducting audits, and providing guidance on legal and regulatory requirements.
• Providing training and support to channel partners to ensure they understand the companies policies and operational processes. This may involve conducting workshops, seminars, or providing training in person or virtual.
• Elevate Channel Partner’s sales force effectiveness in partnership with respective L&D manager

Reporting analytics & System management

• Implementing and management of DMS (Distributor Management system) to capture and utilize advanced analytics to optimize and pursue business opportunities with local teams and CPs.
• Facilitate audit & monitoring activities involving Channel Partners to ensure data accuracy and compliance of secondary data.
• Gathering and analysis of business information from channel partners including in-hospital sales and inventories.
• Coordinate and help CP work on their forecast to minimize back-orders and service level hits
• Design & implement CPs score card and ranking w.r.t performance, risks and effectiveness

Continuous Improvement

• Stay informed about industry trends, market dynamics, and competitor activities to identify new opportunities and best practices. Proactively seek feedback from distributors and channel partners to identify areas for improvement and implement corrective actions as needed. Work closely with cross-functional teams to streamline processes, optimize resources, and enhance overall efficiency.

Job Requirements

• 8+ years of experience in Medical Device industry or broader Healthcare Industry/FMCG
• MBA / Post graduate degree in any field preferably business management / administration, marketing
• Experience in managing channel Partners.
• Experience in stakeholder management and project management
• Good communication, presentation, and interpersonal skills.
• Results oriented with the ability to work independently and collaboratively in a fast-paced environment.
• Analytical mindset with proficiency in data analysis and reporting tools
• Self-motivated – Motivating and inspiring others
• Flexible, adaptable but focused and persistent
• Open to travel in and outside country

Job Summary

Provide Quality expertise to support the country business objectives as well as provide guidance to employees to facilitate continuous quality improvement and ensuring compliance with Quality System activities (programs, policies, processes, procedures) to achieve stated objectives.Serve as a Quality representative to improve awareness, visibility, and communication on quality initiatives to support assigned functional, site, and corporate quality goals and priorities.Identifies and assures optimal product and process quality within quality system and regulatory requirements. Understands and applies quality principles to support an effective overall quality system.

Key Responsibilities

• Act as team member in supporting quality disciplines, decisions, and practices.
• Implementing, maintaining and improving the quality system at the sites.
• Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.
• Assure the development and execution of streamlined business systems, which effectively identify and resolve quality issues.
• Is responsible for continuous Quality System efficiency and effectiveness and promoting solution-driven behavior.
• Monitors, identifies and reports on key Quality System indicators and takes appropriate action to address areas for improvement.
• Advise management on potential improvements or enhancement to quality systems and processes in the company.
• Understands, interprets, and applies Documentation Control principles and processes to ensure compliance with Corporate, ISO, GDPMD regulations and standards with unyielding integrity.
• Promotes and develops quality awareness in every employee, while helping the site organization towards improved quality performance and ownership as well as customer and regulatory/compliance oriented initiatives.
• Maintains, advises and reports on compliance to Corporate Quality System, International on Local Requirements and Regulations as well as Quality Policies and Procedures to site Management Team and other employees on how to achieve compliance for the aforementioned Quality System elements, as applicable to the site.
• Frequently interacts with and represents the quality function to certain BSC departments like Operations, Regulatory, Sales and others, as key Quality System processes are managed by those areas (e.g. Complaint reporting, Field Action execution, etc) - May also interact with national regulatory authorities.
• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

Job Requirements

• Bachelor’s Degree in Pharma/science/technical/health related field (e.g., Biology, Nursing, Biomedical sciences).
• At least 5 years’ working experience in Medical device related Quality Assurance.
• Good knowledge in ISO13485 and GDPMD
• Fluency in English required; other language skills are a plus
• A good team player, with strong inter-personal skills
• Manages work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner; provides guidance to peers as necessary regarding proprietary information
• Able to demonstrate good judgment and is self-motivated
• Excellent communication skills, both verbal and written

Key Responsibilities

• Identify and help to appoint channel partners (CP) for Indonesia and other countries assigned in future in collaboration with Country Heads. CP includes distributors, dealers, sales and commission agents.
• Serve as an interface between BSC and the CP on matters including quotas, business review, contract, quality training, compliance training and other support activities.
• Facilitate communication and negotiations between BSC and CP for business and non-business matters.
• Implementing and management of DMS (Distributor Management system) to capture and utilize advanced analytics to optimize and pursue business opportunities with local teams and CPs.
• Partner with local marketing team to deliver relevant marketing content to CP’s sales team via Distributor Management System.
• Facilitate audit & monitoring activities involving Channel Partners to ensure data accuracy and compliance of secondary data.
• Elevate Channel Partner’s sales rep’s performance in partnership with responsible L&D manager
• Gathering and analysis of business information from channel partners including in-hospital sales and inventories.
• Partner with local teams, marketing and finance for pricing strategy
• Ensure global CP requirements and database are maintained on time and accurately according to related SOPs. This include CP onboarding, renewals and termination.
• Negotiate key contractual terms with CP while sustaining strong relationships.
• Plan for regular trainings to channel partners on Quality, code of conduct and compliance to all the mandatory trainings
• Collaborate with CP and regional channel management team to create strategy to grow and develop the market in Indonesia
• Coordinate and help CP work on their forecast to minimize backorders and service level hits
• Provide monthly report to management on CPs performance, risks and proposals
• Collaborate with regional channel management to develop and measure KPIs for CPs

Qualifications & Experience

• At least 5 years of working experiences in sales operation or channel management roles in Multi-national companies, of which more than 2 years of working experiences in channel management
• Bachelor or Master Degree in any discipline
• Strong presentation skills
• Strong negotiation skills
• Strong communications skills
• Analytical skills
• Conflict management
• Strong business acumen