Support Lead - Dusseldorf jobs at Boston Scientific in Germany, Dusseldorf

France-Île-de-France; Germany-Düsseldorf; Netherlands-Kerkrade; Spain-Madrid; United Kingdom-Hemel Hempstead

ADay in the Lifeof the EMEA Data Product Manager & Owner:

You’ll begin your day by reviewing data products performance and reliability signals across your portfolio - usage and adoption trends, data quality scores, pipeline SLAs/SLOs, and customer feedback. You’ll meet with internal customers to connect business outcomes to clear data products objectives, refining priorities to unlock measurable value.

When EMEAspecific regulatory constraints (e.g., GDPR) arise, you’ll partner with Legal, Security, and HR to chart compliant pathways that keep delivery moving.

You will work with data engineering, platform, architecture and governance teams to clarify data contracts, schemas, lineage, and access models, ensuring every increment is productionready and governed by design. You’ll groom the roadmap and backlog, decomposing epics, sharpening acceptance criteria, and balancing new capabilities with technical debt, observability, and cost optimization. You’ll demo recent increments, capture user feedback, and turn it into testable stories that improve usability, trust, and performance. You’ll brief sponsors on value realized and present investment options for the next phases.

On a monthly rhythm, you’ll coordinate with global data and architecture forums to reuse patterns, converge on standards, and ensure EMEA needs are represented in the enterprise roadmap.

As a champion of the data strategy & enablement team, you will drive adoption through excellent product experience - discoverability in the catalog, clear documentation, and dependable service levels that help teams selfserve trustworthy, governed data at scale.

The role:

Reporting to the Data Strategy & Enablement Sr Manager, the EMEA Data Product Manager & Owner is accountable endend for strategy and dayday delivery of data products

You will translate business outcomes into product capabilities, manage scope and trade

Success requires a blend of product strategy, stakeholder leadership, and handson ownership to ship secure, compliant, and scalable data products that power analytics, AI, and operational workflows across the region.

Key Responsibilities:

• Product vision & strategy: Define a 12–24‑month vision, value hypotheses, and positioning for EMEA data products, maintain an outcome‑based roadmap aligned with enterprise standards and local needs.
• Backlog ownership & delivery: Convert outcomes into prioritized epics/stories, lead refinement and planning, uphold DoR/DoD, balance features with reliability, observability, cost, and sustainability.
• Value & metrics: Establish VIPs/KPIs/OKRs (adoption, time‑to‑data, data trust, NPS, ROI); run quarterly value reviews, iterate the roadmap based on evidence.
• Data governance by design: Embed privacy, security, quality, and lifecycle controls (policies, lineage, access models, retention, auditability) into every increment, ensure GDPR compliance and data residency adherence.
• Data contracts & semantics: Maintain versioned schemas and contracts, define business rules and semantic layers that ensure interoperability across domains.
• Platform leverage & reusability: Reuse enterprise platforms, patterns, and reference architectures, drive reusability and scale across markets while meeting country‑specific requirements.
• Stakeholder & change leadership: Communicate clearly at all levels; manage dependencies and risks, prepare business cases, Investment Board inputs, release notes, and adoption communications.
• Incident, risk & release management: Triage issues, lead RCA, and prioritize preventative fixes, plan releases and change controls, coordinate rollbacks/hotfixes where needed.
• Enablement & adoption: Publish documentation, examples, and learning paths, champion catalog discoverability, access requests, and community channels.
• Financial stewardship: Own product budgets/forecasts, track benefits realization and ROI, report performance and outcomes to sponsors and Finance partners.
• Global alignment: Partner with global product, platform, and architecture teams to align roadmaps, share learnings, and represent EMEA needs and impact.

What you will need:

• Bachelor’s in Business, Computer Science, Engineering, or related field.
• 7–10+ years across product management/ownership, data platforms, analytics, or digital strategy. Medtech/pharma/consulting experience is a plus.
• Proven success delivering data products from concept to scaled adoption (data product mindset desirable).
• Strong grasp of data privacy (GDPR), regulatory frameworks, security, and AI ethics.
• Practical understanding of ELT/ETL, event streaming, data modeling, semantic layers, and production operations (SLAs/SLOs, observability).
• Expert backlog management, story writing, acceptance testing, and agile delivery at scale (Scrum/Kanban).
• Excellent communication and facilitation, able to influence executive, technical, and non‑technical audiences.
• Technical fluency and eagerness for continuous learning in Data & AI capabilities and products.

What do you offer:

• A passion for enabling teams with trustworthy, usable data, and a bias for measurable outcomes.
• Ownership mindset with high accountability for user satisfaction and product reliability.
• Pragmatic product instincts: you simplify, focus, and ship, balancing new value with platform hygiene and cost.
• Curiosity for emerging capabilities (semantic modeling, GenAI augmentation …etc.) and how to apply them responsibly.

What do we offer:

• A chance to shape the EMEA data product portfolio and set enterprise‑wide standards.
• A collaborative, global network and supportive coaching culture focused on your growth.
• Opportunities to lead high‑impact initiatives that advance analytics and AI adoption across diverse markets.
• A coaching culture environment focusing on your success and development!

ADay in the Lifeof the EMEA AI Product Owner:

You’ll begin your day translating business needs into technical requirements, prioritizing features in the backlog, and overseeing the AI product lifecycle to ensure successful, ethical, and valuable implementations. Key responsibilities include defining success criteria, collaborating with data scientists and engineers, and bridging the gap between business goals and AI capabilities.

You will work on initiatives like AgentForce AI, PACE and other new AI opportunities in the region.

You will collaborate with the AI Product Managers, Data Engineering, Platform, Architecture, and Governance teams to clarify data contracts, schemas, lineage, and access models, ensuring each increment is production-ready and guided by design. You’ll groom the roadmap and write user stories to add to the backlog, break down epics, refine acceptance criteria, and balance new features with technical debt, observability, and cost efficiency. You’ll demo recent increments, gather user feedback, and turn it into testable stories that enhance usability, trust, and performance. You’ll brief sponsors on the value delivered and present investment options for the next phases.

Your role is more technically demanding, requiring an understanding of AI technologies and ethical considerations. You must navigate challenges like data privacy and compliance with data protection regulations. Additionally, you will manage AI bias by providing diverse datasets for model training and using bias detection mechanisms to monitor AI outputs.

On a monthly rhythm, you’ll coordinate with global data and architecture forums to reuse patterns, converge on standards, and ensure EMEA needs are represented in the enterprise roadmap.

As a champion of the data strategy & enablement team, you will drive adoption through excellent product experience - discoverability in the catalog, clear documentation, and dependable service levels that help teams selfserve trustworthy, governed data at scale.

The role:

Reporting to the Product Ownership Sr Manager, the EMEA AI Product Owner is accountable for the dayday delivery of data products

You will translate business outcomes into product capabilities, manage scope and trade

Success requires a blend of AI technology expertise, stakeholder leadership, and hands-on ownership to deliver secure, compliant solutions for the EMEA region.

Key Responsibilities:

• Backlog ownership & delivery: Convert outcomes into prioritized epics/stories, lead refinement and planning, uphold DoR/DoD, balance features with reliability, observability, cost, and sustainability.
• Value & metrics: Establish VIPs/KPIs/OKRs (adoption, time‑to‑data, data trust, NPS, ROI); run quarterly value reviews, iterate the roadmap based on evidence.
• Privacy and Data Governance by design: Embed privacy, security, quality, and lifecycle controls (policies, lineage, access models, retention, auditability) into every increment, ensure GDPR compliance and data residency adherence.
• Platform leverage & reusability: Reuse enterprise platforms, patterns, and reference architectures, drive reusability and scale across markets while meeting country‑specific requirements.
• Stakeholder & change leadership: Communicate clearly at all levels; manage dependencies and risks, prepare business cases, Investment Board inputs, release notes, and adoption communications.
• Incident, risk & release management: Triage issues, lead RCA, and prioritize preventative fixes, plan releases and change controls, coordinate rollbacks/hotfixes where needed.
• Enablement & adoption: Publish documentation, examples, and learning paths, champion catalog discoverability, access requests, and community channels.
• Financial stewardship: Own product budgets/forecasts, track benefits realization and ROI, report performance and outcomes to sponsors and Finance partners.
• Global alignment: Partner with global product, platform, and architecture teams to align roadmaps, share learnings, and represent EMEA needs and impact.

What you will need:

• Bachelor’s in Business, Computer Science, Engineering, or related field.
• 7–10+ years across product management/ownership, data platforms, analytics, or digital strategy. Experience in medtech, pharma/consulting is a plus.
• Strong understanding of AI, machine learning, and data science concepts. Proven success delivering AI products from concept to scaled adoption. Strong understanding of ethical AI considerations.
• Excellent communication and collaboration skills.
• Experience in defining product roadmaps and requirements.
• Familiarity with AI tools and a data-driven approach.
• Strong grasp of data privacy (GDPR), regulatory frameworks, security, and AI ethics.
• Expert backlog management, story writing, acceptance testing, and agile delivery at scale (Scrum/Kanban).
• Excellent communication and facilitation, able to influence executive, technical, and non‑technical audiences.
• Technical fluency and eagerness for continuous learning in Data & AI capabilities and products.

What do you offer:

• Ownership mindset with high accountability for user satisfaction and product reliability.
• • Pragmatic product instincts: you simplify, focus, and drive value creation and delivery of AI products
• • Learning agility and curiosity about emerging capabilities and responsible ways to apply them.

What do we offer:

• A chance to drive innovation by delivering meaningful AI solutions across the EMEA region.
• A collaborative, global network and supportive coaching culture focused on your growth.
• Opportunities to lead high‑

Depending on experience/expertise.

As the IT Business Operations Lead, you’ll be the primary IT point of contact for the Düsseldorf office, connecting the needs of the business with our global IT standards. You’ll oversee day-to-day IT operations, from infrastructure and end-user support to AV systems and software platforms. Working with your team of IT specialists, you’ll coordinate workloads, implement process improvements, and drive initiatives that enhance efficiency and user experience.

Beyond operations, you’ll act as a strategic partner, anticipating the office’s evolving IT requirements as the team and user base grow. You’ll provide recommendations on technology solutions, plan for future capacity, and support the adoption of new systems or tools. You’ll also collaborate with vendors and manage local budgets to ensure resources are used effectively.

We are seeking someone with strong technical expertise across infrastructure, Microsoft 365, networking, AV systems, and end-user support. Experience in site IT coordination, service management, or operations leadership is highly valued, but formal team management experience is not required (but it’s a nice to have) - you’ll need the right skills to guide a small team and divide tasks effectively.

• Fluency in German & English is essential.
• Someone that understands the strong technical expertise

Bonus points

• Experience with ITIL frameworks or certification
• Background in global or fast-paced organizations

Depending on experience/expertise, somewhere in the range between €75.000 and €95.000 including bonus (10%).

As the IT Business Operations Lead, you’ll be the primary IT point of contact for the Düsseldorf office, connecting the needs of the business with our global IT standards. You’ll oversee day-to-day IT operations, from infrastructure and end-user support to AV systems and software platforms. Working with your team of IT specialists, you’ll coordinate workloads, implement process improvements, and drive initiatives that enhance efficiency and user experience.

Beyond operations, you’ll act as a strategic partner, anticipating the office’s evolving IT requirements as the team and user base grow. You’ll provide recommendations on technology solutions, plan for future capacity, and support the adoption of new systems or tools. You’ll also collaborate with vendors and manage local budgets to ensure resources are used effectively.

We are seeking someone with strong technical expertise across infrastructure, Microsoft 365, networking, AV systems, and end-user support. Experience in site IT coordination, service management, or operations leadership is highly valued, but formal team management experience is not required (but it’s a nice to have) - you’ll need the right skills to guide a small team and divide tasks effectively.

• Fluency in German & English is essential.
• Someone that understands the strong technical expertise

Bonus points

• Experience with ITIL frameworks or certification
• Background in global or fast-paced organizations

Belgium-Diegem; France-Île-de-France; Germany-Düsseldorf; Netherlands-Kerkrade; Poland-Warsaw

Language requirements:at least English & French, German is a great plus.
Salary:€50-65k depending on country and experience.

In this administrative support role, you’ll help ensure service contracts are accurate, customer requests are followed up on time, and internal processes run smoothly. You’ll work with service engineers, sales teams, and hospital customers across EMEA – providing vital coordination and data support to keep things moving.

What you’ll be doing

Your role focuses on handling service contract documentation, processing quotes, and supporting billing and reporting processes. You’ll work closely with internal stakeholders to track service case progress, prepare documentation, and maintain records in our systems (SAP, Servicemax, GSMS).

The work is varied and often deadline-driven – one moment you might be chasing an update from the field, the next reviewing install base data or coordinating a contract change. Throughout, your attention to detail and structured way of working will make a real difference.

Day-to-day activities may include:

• Creating and updating service contracts and preparing related quotes
• Coordinating contract changes, service entitlements, and administrative support for sales and service teams
• Maintaining complete and accurate documentation in internal systems
• Assisting with billing coordination, reporting, and data updates
• Supporting project-based tasks and install base reviews

You will work alongside a committed and friendly team based across Europe. The atmosphere is supportive and fast-paced, with lots of interaction between departments. No two days are the same, and your work has a direct impact on both internal operations and patient outcomes.

What we’re looking for

You bring a few years of relevant experience in a similar role, such as, or
sales support. Healthcare or MedTech experience is a plus but not required.

We’re looking for someone who is:

• Fluent in French and English (written and spoken)
• Proficient in SAP or similar ERP systems
• Comfortable using Microsoft Office , especially Excel and Outlook
• Accurate, organized, and solution-oriented
• Confident working in a multicultural, international team

Any experience with GSMS, Servicemax, or Salesforce is helpful but not essential.

What we offer

You’ll work in a diverse, friendly team with a flexible hybrid setup. The role can be based in, depending on your preference.

About The Role:

This is a 12-month working student contract, based in our Dusseldorf office (hybrid work mode).

Your Responsibilities Will Be

• Market Development: Assisting in the development the execution of local market strategies.
• Participate in up-and-coming product launches for products such as Deep Brain Stimulation, Spinal Cord Stimulation, and non-stimulation products.
• Driving the referral & Patient Activation Program (Reports, project management).
• Digital Marketing, own our webpages, create communication plans & launch them into the market for patients & referrals.
• Supporting the team with analytics in cooperation with the digital team.

What Do We Look For In You

• Ongoing studies in a bachelor’s or master’s degree in marketing, economics, engineering, or related.
• Native German speaker with good knowledge of English (B2 minimum).
• Confident in using MS Office, especially MS Excel and PowerPoint.
• Proactive person, well organized, and with great learning capacity.
• Team-oriented and goal-oriented.
• Good social and communication skills.

What We Can Offer To You

• 12-month paid internship
• Working in an international environment
• Attractive benefits package
• Inspirational colleagues & culture
• A team-oriented company culture
• Possibility to make an impact
• Fast-growing and innovative environment.

Start date:1st of September 2025.

France-Île-de-France; Germany-Düsseldorf; Italy-Milan; United Kingdom-Hemel Hempstead

Salary:salary range depends on the country. For Italy and Spain, the range is approximately €50.000, - to €62.000, - excluding other benefits.

: in-depth understanding and expertise of pricing in a healthcare/MedTech setting, ideally on EMEA level. Strategic understanding/capabilities. Knows the type of stakeholders that you're dealing with and knowledge/understanding of market access & health economics based in either Madrid or Milan.

What your role will look like

You’ll be part of the RM EMEA Commercial & Customer Engagement (C&CE) team and report directly to our Pricing Lead RM EMEA. Working closely with theEMEA Pricing Center of Excellence, product management, and FP&A, you’ll bring clarity, insight, and consistency to our pricing strategy.

Here’s a glimpse of what you’ll be doing:

• Analyze pricing data and develop strategic and tactical recommendations.
• Build value-based pricing strategies and adapt them to country-specific market dynamics.
• Partner with sales and marketing teams to define clear customer price guidance.
• Own divisional pricing reporting and performance tracking: monthly, quarterly, and ad hoc.
• Support pricing execution and provide insights to local stakeholders in monthly price reviews.
• Collaborate with the COE to implement pricing tools and improve pricing processes across the region.

What you bring

You don’t need to be a pricing guru just yet but you do need the right mindset. If you're eager to learn, collaborate, and drive commercial impact, this role will offer the platform to grow. That said, you’ll likely thrive here if you:

• Have 3+ years of experience in pricing, commercial excellence, or sales operations, ideally in MedTech or otherwise in healthcare.
• Hold a degree in business, economics, engineering, or a related discipline.
• Bring a solid foundation in pricing strategy, analytics, and reporting .
• Are fluent in English, both written and spoken; additional European languages (Spanish, French, Italian, etc.) are a plus.
• Know how to simplify complex data and communicate clearly across functions.
• Feel comfortable influencing commercial decisions and challenging stakeholders constructively.
• Have experience with Tableau or similar reporting tools (a plus, not a dealbreaker).

What we offer you

We could talk about the salary, bonus, and benefits (and we will – transparently - during the process), but beyond that, we offer something more:
purpose, growth, and people.

Here’s what that looks like in practice:

• A flexible, hybrid working model with strong support for work-life balance based in our Madrid or Milan office . It is also possible to apply if you’re in France, UK or Germany if you can work hybrid from our main offices in the respective countries.
• Vacation days (number depends on country) plus additional wellness and family-focused benefits.
• Generous parental leave and healthcare contributions.
• Access to a wide range of development opportunities, mentorship, and internal career moves.
• A diverse, people-first culture that has earned us recognition as a Best Place to Work and Top Employer for Diversity .