Product Complaint Supervisor jobs at Boston Scientific in El Salvador, Lourdes

Recruiter:Melissa Barquero Sandi

Hybrid Roles:

You're Responsibilities include:

• Meeting Reconciliation & Reporting
• Manage post-meeting reconciliation activities, ensuring accurate recording of minutes, action items, and follow-ups.
• Track completion of deliverables and ensure alignment with project or departmental goals.
• Develop and maintain reporting templates, dashboards, and summaries for leadership review.
• Coordinate with cross-functional teams to ensure all meeting outputs are integrated into ongoing workflows.

• Team Leadership & Performance Management
• Supervise day-to-day activities of assigned staff, including scheduling, workload balancing, and performance monitoring.
• Conduct regular one-on-one meetings, performance reviews, and training sessions to support professional growth.
• Foster a collaborative and inclusive environment that encourages accountability and innovation.

• Operational Excellence
• Streamline meeting and reconciliation processes for efficiency and accuracy.
• Identify and implement process improvements to enhance team productivity and communication.
• Ensure compliance with company standards, documentation practices, and data integrity requirements.

What We’re Looking For:

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• English Level desired: Advanced.
• Experience: 5 years of relevant experience, of which 2+ years include supervisory responsibilities, preferably in an operational or administrative setting.
• Strong organizational, analytical, and communication skills.
• Proficiency in Microsoft Office Suite and collaboration tools (e.g., Teams, SharePoint, Excel).
• Demonstrated ability to manage multiple priorities and lead a diverse team effectively.

Core Competencies

• Leadership & Coaching.
• Strategic Organization.
• Attention to Detail.
• Process Improvement.
• Cross-Functional Collaboration.
• Results Orientation.

Costa Rica-Heredia

About the Role:

This is a highly visible opportunity to serve as the Product Manager (HRIT) delivering strategic initiatives supporting the HR function. You will own the Product management responsibilities for our SuccessFactors/HR portfolio of solutions/services and will lead the product team that designs, develops, tests, deploys, maintains, and improves our Cloud-based application platform. Partnering with HR leadership, you will be responsible for product launches, services, integrations and features by establishing backlogs, planning, and guiding their execution, and creating & tracking success metrics. You’ll work across several globally dispersed teams on some of Boston Scientific’s most critical strategic projects. You will be instrumental in achieving our organization’s goals.

Your responsibilities will include:

• Optimize HR applications and services to meet workforce requirements and create opportunities for automation, enhanced integration capabilities, reduction of manual processes, and improvements to accuracy and resiliency
• Lead the HR application product teams to ensure that work is completed in a timely manner with high-quality, effective solutions
• Partner with HR leaders to proactively identify improvement opportunities through Employee Experience technologies and integrations
• Deliver end-to-end support for HR applications by applying best practices in addressing HR business problems, and meeting the needs of key HR stakeholders and other internal partners
• Provide AdHoc data integrations, as needed. Support existing integrations and enhance as appropriate
• Manage HR technology programs, defining milestones and success criteria, resource allocation, and tracking project schedule, priorities, and status clearly to stakeholders
• Advise and communicate to senior leadership, regarding programs/projects/initiatives, emerging issues and challenges etc.,
• Coach and mentor the product team members to develop and grow in their scrum roles
• Ensure that the HR system and related processes meet all applicable compliance requirements
• Ensure adherence to BSC Global Systems methodology and SOX controls
• Ensure Production support tickets are handled within the agreed SLAs
• Work proactively on achieving the VIP goals set for the team.
• Support teams’ growth in Scrum/Kanban methodologies as well as conduct Scrum ceremonies to support enterprise delivery transformation model
• Provide product team reporting/dashboard(s) for senior management in a timely manner

Required qualifications:

• Bachelor’s degree in Computer Science or related field
• 5+ years of technical program management experience
• 2+ years of experience leading or mentoring team members
• Experience in Product Teams and Agile SCRUM methodologies
• Advance English Level
• Resumes only in English

Preferred qualifications:

• Experience in delivering results in large, cross-functional software initiatives
• Experience in leading projects that span multiple product teams with end-to-end ownership and knowledge of Technical Program Management
• Experience with SuccessFactors and data integrations processes
• Experience working on solutions in a controlled environment
• Experience in developing and supporting web applications
• Proficiency in Microsoft Office: Word, Excel, and PowerPoint

Hybrid Roles:

Your Responsibilities Include:

• Supervising a small team of product analysts to meet the objectives established by the Department Manager.
• Monitoring daily operations and work-in-progress (WIP) to ensure efficiency and adherence to quality standards and regulatory requirements.
• Supporting the professional development of individual contributors, helping them grow their skills and advance their careers.
• Coordinating efforts with corporate partners and liaising with multiple geographical locations to align strategies and achieve common goals.
• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Apply clinical knowledge, as related to product application, to evaluate identified complaints. Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis.
• Establish and approve regulatory reportability decisions using event investigation and regulatory decision models.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Write and approve Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities.

What We’re Looking For:

• Bachelor or Licentiate’s degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or related Health Field.
• At least 2-3 years of experience in similar positions.
• English Level desired : 80% - 90%.
• Or an equivalent combination of education and experience.

Hybrid Roles:

You're Responsibilities include:

• Monitors daily work operations and provides direction and guidance to individual contributors to achieve unit or project goals.
• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.

• Apply clinical knowledge, as related to product application, to evaluate identified complaints. Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis.
• Participate in development and modification of regulator decision models with changes in product advances/therapies to uphold consistent compliance with government mandated regulations (domestic & international).
• Author/Approve Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities.
• Apply codes to events to facilitate product performance records. Review coding and investigations with engineering, laboratory, and other internal staff.
• Compose written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers.
• Interprets and executes policies that affect work processes and personnel within the assigned organizational unit.

What We’re Looking For:

• Bachelor's degree in: Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, Nursing, Pharmacy, Medical Doctor or Related Field.
• English Level desired: C1 or above.
• Experience: 6 years of related or applicable experience or an equivalent combination of education and experience.
• Desired knowledge:

Problem Solving

Experience managing people

Quality background

Preferred - Postmarket experience

Hybrid Roles:

Your Responsibilities Include:

• Supervising a small team of product analysts to meet the objectives established by the Department Manager.
• Monitoring daily operations and work-in-progress (WIP) to ensure efficiency and adherence to quality standards and regulatory requirements.
• Supporting the professional development of individual contributors, helping them grow their skills and advance their careers.
• Coordinating efforts with corporate partners and liaising with multiple geographical locations to align strategies and achieve common goals.
• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Apply clinical knowledge, as related to product application, to evaluate identified complaints. Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis.
• Establish and approve regulatory reportability decisions using event investigation and regulatory decision models.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Write and approve Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities.

What We’re Looking For:

• Bachelor or Licentiate’s degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or related Health Field.
• At least 2-3 years of experience in similar positions.
• English Level desired : 80% - 90%.
• Or an equivalent combination of education and experience.

Costa Rica-Heredia

Hybrid Roles:

About the role:

The Scientific Communications Specialist II contributes to clinical evaluation and post-market clinical follow up reporting for the BSC Urology Division. Typical deliverables include literature reviews, clinical evaluation plans and reports (CEP/CER), post-market clinical follow-up plans and evaluation reports (PMCF-P/PMCF-ER). This role supports product approval, market expansion, and mandated post-market requirements and partners closely with more senior members of the Scientific Communications team as well as cross-functional partners in Regulatory Affairs, Research & Development, Design Quality Assurance, Clinical Strategy, Clinical Operations, and Medical Safety.

Your responsibilities include:

• Update CERs and related documents (CEPs, PMCF Plans, PMCF Reports, SSCPs) by incorporating clinical investigation data, PMCF data, and scientific literature; reviewing hazard analyses and other risk documents, reviewing product complaint data, and analyzing scientific data.
• Conduct literature reviews, screening literature and extracting relevant data elements.
• Contribute to generating and updating state of the art reports characterizing disease states, clinical outcomes, and therapeutic alternatives for assigned device portfolios.
• Contribute to medical writing of study reports for BSC-sponsored real-world evidence studies, PMCF activities, and systematic literature review and meta-analysis reports.
• Contribute to addressing clinical queries from regulatory bodies in support of product safety and performance.
• Coordinate cross-functional stakeholder teams for input, review, and approval of assigned deliverables and projects.
• Manage document timelines required by BSC procedures, product development teams, clinical teams, and global Regulatory Bodies.
• Develop understanding of assigned therapeutic areas, devices, and alternative therapies.
• Contribute as a participant in new product development and sustaining core teams, contributing to clinical evaluation and cross-functional deliverables.
• Contribute input into hazard analyses and instructions for use for assessment of potential harms and support of product safety and performance.
• Contribute to the review of cross-functional deliverables, including risk documentation and PSURs for assigned products.
• Develop knowledge in evolving requirements of international regulations, including requirements laid out in EU MDR.
• Contribute to CER process development and improvement activities.
• Contribute to team development activities (e.g. knowledge sharing, presenting in team meetings).

What we’re looking for in you:

Minimum Qualifications

• Bachelor’s degree with 2+ years of related work experience (Clinical Evaluation / Medical Writing / Clinical Trials / Medical Affairs / Epidemiology)
• Knowledge of clinical research methodologies (clinical investigation design and biostatistics, systematic literature review)
• Ability to analyze, interpret, and summarize scientific data and medical literature
• Working knowledge of Adobe PDF, MS Word, and Excel
• Proven ability to manage timelines
• English advanced (C1 - 90 - 99%)

Preferred Qualifications

• Medical device industry experience
• Understanding of information management (experience with relevant databases such as PubMed, Ovid, or Embase)
• Experience with literature management software such as Distiller and EndNote

Hybrid Roles:

Your Responsibilities Include:

• Overseeing daily operations and work-in-progress (WIP) to ensure efficiency and adherence to quality standards and regulatory requirements.
• Supervising a small team of analysts.
• Supporting the professional development of individual contributors, helping them grow their skills and advance their careers.
• Coordinating efforts with corporate partners and liaising with multiple geographical locations to align strategies and achieve common goals.
• Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Apply clinical knowledge, as related to product application, to evaluate identified complaints. Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis.
• Establish and approve regulatory reportability decisions using event investigation and regulatory decision models.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Write and approve Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities.

What We’re Looking For:

• Bachelor or Licentiate’s degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or related Health Field.
• At least 2-3 years of experience in similar positions.
• English Level desired: 80% - 90%.
• Or an equivalent combination of education and experience.